Grand Hotel Melbourne

Love this hotel. Have stayed a long time ago and decided to revisit when returning to Melbourne. Good old fashioned quality service, a lovely handwritten card and warm welcome from the manager Denis who goes out of his way. We kindly got upgraded to the loft Executive room. We love the grandeur and the beautiful building and extravagant hallways. The location is fabulous right near teams and southern cross station, check in and out was easy. Can’t wait to return again.

Absolutely Wonderful Stay! I had an amazing experience at this hotel. The staff were incredibly friendly, attentive, and professional. The room was spotless, spacious, and very comfortable. Everything from check-in to check-out was smooth and efficient. The location was perfect, with easy access to nearby attractions and restaurants. I especially appreciated the attention to detail and the warm hospitality. I would highly recommend this hotel and would definitely stay here again!

Was so pleasantly surprised by this beautiful old gal. On arrival the owner greeted me and was extremely welcoming. The room I had was great with views over the city. Was a huge room, perfectly clean and the beds and pillows were amazing. I had always wanted to stay here and see what it was like and it certainly did not disappoint. If you want to be central, receive fabulous hospitality, sleep well and have a balcony and kitchenette to top it off. This is certainly the place for you!

The Grand Hotel is one of my favourite places to stay. It's comfortable and the rooms are very good they have everything you need in them. More like l apartments, so you have a kitched net.And the beds are very comfortable and it's nice and clean . Also, Southern Cross Station is only a 7-minute walk, which makes it really easier if you need to travel. Management is great, very friendly, and eager to help you with anything you need.

This was our second stay, and both visits have been wonderful. Conveniently located next to Southern Cross Station, it’s the perfect spot when traveling in from country Victoria for a night out in the city. We really appreciate the apartment-style accommodation — the kitchen and living area make it far more relaxing than a standard hotel room.

We booked at short notice and that could have contributed to the kind of suite we had, sadly it was in much need of repair and refreshing right down to the curtains that also did not close entirely. The ensuite was tired and the bath surface badly worn. The kitchenette was ok and had a good supply of utensils fridge etc. The building is a grand old dame much to be admired with high ceilings, super wide corridors,Grand staircase and beautiful facade. We enjoyed the Indian restaurant in the building and reception staff and management were professional and welcoming.

We had a fantastic experience at this amazing hotel — all staff were an absolute pleasure to deal and from the moment we arrived, we felt relaxed. Check-in was seamless and parking onsite was quick and hassle-free.||Our room exceeded all expectations. WIde hallways led to our room which had super high ceilings giving a sense of grandeur that most hotels simply don’t offer. The balcony was a real highlight, with beautiful views over the city — a perfect way to take in the charm of this quality heritage building.||A heartfelt thank you to all the staff who made our stay so enjoyable. We’ll definitely be back to experience it all again!

The room was very 'old school' yet spacious, clean, quiet and welcoming. Extremely well located for travellers requiring easy access between transport and the CBD. The bed was comfortable and the room contained all the facilities to relax and feel at home. I'll definitely return to the Grand Hotel.

I was excited to be having a mid-week mini break in a hotel (is there anything more decadent that staying in a hotel in your own city?) but when arriving at the Grand Hotel I was a little saddened by it's lackluster and almost creepy vibe. An amazing piece of Melbourne's architecture is let down on the inside and could really use a bit of a freshen up. The room itself was massive, loft style, with the bedroom and bathroom upstairs and a little sitting area and kitchenette downstairs. I imagine if you're coming to town for a couple of weeks on business this would be a good option, but roaming the gigantic corridors at night would be a little spooky. It's a shame there's not some art on the walls in the grand corridors. They are beautiful within their own right but could use a little extra "something" to make it feel homely.

I recently spent a few nights at the Grand for New Years. I'd stayed ages ago when I was at Uni. We were out with a bunch of mates and thought it'd be fun. This time around, it was really for a bunch of different reasons: I thought it'd be fun to get away from my apartment for a few days, I figured it'd also be more convenient and a nice change spending NYE in the city. You know what? I liked it and I think I might do it once in a while from now on. It's nice and relaxing to mix it up a little bit. Now.. back to the hotel itself. Well it's quite pricey, there's no reason to lie about it because it is. Some also find it old but I like to think of it as being historic and, in truth, it is a beautiful piece building. We had a studio w/ a self contained kitchen - all the bits and bobs included so cutleries, plates, microwave, fridge, stove etc. The door to the room opens up to the lounge which is up 2 steps. The bathroom and bedroom are upstairs, with the latter being quite small... 2 single beds in and there's no space at all to move around. The standard of the room is reflective of the age of the hotel in some ways and the room could use a makeover at some stage - make it more vibrant and add some modern-feel to it. They have valet parking and they charge about $35 per night on top. To sum it up, it's quite pricey yes, it's old some would say and the rooms could use a bit of an uplift for sure. It's conveniently located though - a short stroll across the Yarra and you're at Crown plus Southern Cross Station is literally a 3 mins walk. I will certainly consider it for my next getaway.

Perhaps the worst hotel I've stayed at in decades. First, those ads on their web page are totally misleading. The elegant staircase that appears to be leading into a large opulent lounge/lobby...isn't. It's actually a stair case in one of their more pricey suites. The hotel actually has no real lobby...just a few desks stuck in a hallway leading to the elevators. And their swimming pool that appears to be indoors is actually outside and subject to the weather elements. When escorted to our room on arrival, the clerk/bellhop/concierge opened the door as we schlepped our own bags inside, handed us the key, and left. No "guided tour" of the room amenities (and no tip either). As a consequence, we had to find light switches, extra bedding, laundry bags, air conditioning controls, and such on our own. We soon discovered a room so tiny that we had to move the desk chair to a far corner so we could get around the bed and go into the bathroom. And, get this, there were only four...four... usable drawers to put our clothes in for the nine nights stay. What were they thinking...four drawers? Then things went from bad to worse. As we stood there in our tiny room, we heard jets flying overhead. Then a couple of minutes later, more jets...this lasted for minutes. Then on an inspiration I checked outside through our room balcony glass door (which was permanently sealed by the way). Ah ha...that roar is not from jets, but from the metro train rumbling through town just outside our window every two to three minutes. The only saving grace here is that they stopped running during the wee hours of the day; so we did have some quiet while sleeping. Their ads on the web made their own restaurant sound ideal. As seasoned travelers we know having food available from within the hotel is important to us. But the restaurant was very very expensive, even by Aussie standards, and it had no lunch menu. It had a very limited breakfast menu and a modest dinner menu, but nothing for in between. But the food was excellent; just the choices were limited. Bottom line, the only real good things about the Grand Hotel Melbourne are its location and a friendly staff. It is ideally located to get to just about anything in downtown Melbourne, including the Crown Casino that's just across the Yarra River from the hotel and the central train station just up the street. I would not recommend this hotel at any price.