Grand Hotel Mercedes

The housekeeping is the best!!! Lalit and amisha service are amazing and they always are cleanig very nice.|All te staff is kind and really gentle.|Rooms are very confortable.|In the gym you can find everything.|Kitchen very nice (If you can try the club sundwich, do it)

This hotel is older but the property and rooms are clean and maintained. The pool is an oasis with a great garden surrounding it. The staff is very friendly and helpful. Rooms are basic but it is all I needed including wifi. Right next to stores. This is the second time I stayed here I was here in March of 2014 also.

This hotel, which must have certainly been one of the nicest hotel in Pucallpa in a distant past, has been slowly emerging from a long sleep over the last couple of years. The highlights are certainly its pool and garden...a refreshing oasis at the end of a warm and humid day! Some rooms still need a bit of tender loving care, but staff make your stay enjoyable. Looking forward to see their friendly faces at each trip.

I stayed at the Grand Mercedes Hotel during a humanitarian trip to Pucallpa. Germaine and his staff provided excellent service throughout the week as well as very good food! I stayed in a classic single room, which was clean and comfortable with great air conditioning! The hotel is also near the Plaza de Armas and the riverfront. I would highly recommend :)

The Grand Hotel Mercedes is located in a busy area of town with many shops and services close by (money exchange counter right next door, small grocery store 1 street away, restaurants nearby, etc...). It was very clean, offered a nice breakfast every morning, had lounging areas upstairs and downstairs, beautiful pool area, and was capable of accommodating our large group. ||The staff was very, very, very helpful. Prices are great!!

Really nice pool and courtyard. Breakfast was coffee, juice and rolls and it was served happily. The folks that work there are very friendly and helpful. The power went out on our last day but that wasn't their fault. Also, we had some bugs in the room (ants, etc...) but hey, it's Pucallpa! We were here for a friends quincineria and their house didn't have screens on the window or a toilet you can flush (pour water into the toilet instead). Looks like that's somewhat common here in Pucallpa so this hotel and the friendly staff saved the day for us spoiled Americans!

Our group of 12 stayed 5 nights last month so this review includes the overall opinion of the group. This was a first time visit to this hotel and city so we didn't know what to expect. The city of Pucallpa is not that large so the hotel is located about a 15 minute taxi ride from the airport. The Grand Hotel Mercedes is centrally located in the city in a safe area with convenient banking and shopping if needed.||The Grand Hotel Mercedes has a lot of history attached to it with it being at one time the place to stay in Pucallpa. The hotel has been remodeled very tastefully keeping a lot of the old and adding the new to produce a lot of character.||The hotel has a beautiful swimming pool, a nice restaurant, and air conditioned rooms that are very clean and adequately furnished.||The staff was exceptionally helpful and polite.||We will absolutely stay at the Grand Hotel Mercedes again when we return for another visit to the area.

The greatest strength of the Mercedes is its service to its guests. The staff is there is provide a pleasant stay. ||Other positives: AC, WiFi, fridges in each room, beautiful pool.||We were a large group and the courtyard, with its easy to rearrange tables, provided a great place to meet and/or socialize. ||Rooms were tidied with fresh towels provided each day.