Shilpi Sarkar
Google
This is a beautiful hotel with an absolutely olde world charm that transports you to a different time and space in a delightful way.
The staff is extremely polite, courteous, helpful and warm - and also very matter-of-fact. Every individual there is helpful. I was specifically told where to buy reasonably priced items when I needed to make some purchases, and they told me the best way to travel around Bombay - safely and without being overcharged.
I had got a Deluxe room on the second floor. I had a bit of a problem with the bathroom WC in my first room. The staff immediately made the necessary changes and moved me and my luggage to a perfectly fine room with a small but charming balcony and a lovely view.
The rooms are big, airy, and spacious with gorgeous large and long windows - which let in light, and from where one can see the beautiful tree-lined avenue, and the rooms and rhe halls have a different array of fixtures and furniture - which add to the lovely experience. I had one meal there - a late-night dinner of sandwiches - which was mighty good and filling.
Yes, there were some problems I had with the WCs but the hotel staff mentioned that they use recycled water (for the WC) - and that is a commendable practice. However, they mentioned that the WCs were being replaced in the rooms - as a part of a renovation process.
Yes, does the world look old and lived-in? Yes. But it looks grand. Can some parts of the railings and beautiful winding staircase be fixed? - Sure. But none of these detract from the distinctiveness of the place.
Also, the staff let me know that all rooms and common areas are currently in the process of being renovated and refurbished.
The kind, courteous and matter-of-fact staff even mentioned specifically that I should include any constructive criticism in my public feedback. If that doesn't say something fantastic and utterly decent and honest about The Grand Hotel Team - I don't see what else can.
I am sorry that I didn't get their names this time - otherwise I would have thanked each member of the team, individually, with their names. All of them made my stay a special and precious one.
If I visit Bombay again - there is no question - I would stay here!
The location is absolutely superb - of course, the hotel itself is gorgeous in an olde world way that even a modern-day hotel chain may not be able to recreate, and the Team there is brilliant.
I hope too that they retain some of the lovely, old furniture and fixtures and the glorious large windows and small but beautiful balconies while they renovate the rooms and other areas.
Staying at The Grand Hotel is an experience that I cherish for many reasons, and I thank the entire team for making my visit such a beautiful and perfect one.
