Grand Hotel

5 stars — A Truly Supportive and Safe Experience for Women I recently stayed at Grand Hotel Mumbai and what truly stood out was the exceptional professionalism and warmth of the female staff at the main desk. They uplift the entire experience — from the moment I arrived, I felt not just welcomed, but genuinely cared for. I had spoken to ma'am at the front desk and she was so especially caring and involved in the work. Her attention to detail, calm efficiency and proactive support made everything feel a notch higher in standard. As a woman traveler, feeling safe and respected matters deeply, and she created exactly that environment — with grace and confidence. Thank you for setting the bar so high and ensuring that guests like me feel held every step of the way. I will absolutely return and recommend this hotel especially to women traveling for work.

They turned off the boiler in the evening so there is no hot water. There is also only slightly warm water if the boiler is on. There is damp on the windows and our plug sockets don't work properly. The location is great however and the hotel is beautiful from the outside. Considering that we have paid 9000 rupees a night. I expect better

Hotel is okay but compared to Germany the price is far too high for the standard you get. My room smelled old, even my clothes smelled like the room after three nights. The shower water was sometimes warm and sometimes cold. I booked breakfast upon arrival, but it wasn't charged. As a result, I had to pay double the price for it every day compared to when I booked it in advance. It wasn't worth it. Staff was friendly and generally helpful. Breakfast was okay.

I have planned 2 days in this hotel but the staff is rude. Give wrong rooms and then argue. Try to justify mistakes. Makes misuse of deluxe and twin bed room There was no confusion, in email everything is clearly mentioned. But still they will try to justify and not accept mistakes. You can see with there message as well. Hospitality is zero. Rude is because they will not accept and start arguing even when you show proof. Customer service needs to be reviewed by owner Else employees will always blame customers .

It's heritage hotel located one of the best locality and business hub known as Ballard Pier. It's good place to stay. Rooms are spacious and food quality is good. It's about 800 metro away from CSMT Station. This hotel has favorite in film industry due to its beautiful architectural look and has appeared in many films

Worst hotel stay I have ever experienced. At multiple points in our stay we have had no hot water in our room. When we raised this on more than one occasion the reception team grinned and suggested we hadn’t turned the tap to the left - beyond patronising. Moreover there is visible mould in our room and an AC unit that manages to be both extremely loud and useless at the same time. If this were a hotel in the UK it would be shut down. I make that comparison because the nightly rate is higher than many budget hotels in London / the UK.

This is a beautiful hotel with an absolutely olde world charm that transports you to a different time and space in a delightful way. The staff is extremely polite, courteous, helpful and warm - and also very matter-of-fact. Every individual there is helpful. I was specifically told where to buy reasonably priced items when I needed to make some purchases, and they told me the best way to travel around Bombay - safely and without being overcharged. I had got a Deluxe room on the second floor. I had a bit of a problem with the bathroom WC in my first room. The staff immediately made the necessary changes and moved me and my luggage to a perfectly fine room with a small but charming balcony and a lovely view. The rooms are big, airy, and spacious with gorgeous large and long windows - which let in light, and from where one can see the beautiful tree-lined avenue, and the rooms and rhe halls have a different array of fixtures and furniture - which add to the lovely experience. I had one meal there - a late-night dinner of sandwiches - which was mighty good and filling. Yes, there were some problems I had with the WCs but the hotel staff mentioned that they use recycled water (for the WC) - and that is a commendable practice. However, they mentioned that the WCs were being replaced in the rooms - as a part of a renovation process. Yes, does the world look old and lived-in? Yes. But it looks grand. Can some parts of the railings and beautiful winding staircase be fixed? - Sure. But none of these detract from the distinctiveness of the place. Also, the staff let me know that all rooms and common areas are currently in the process of being renovated and refurbished. The kind, courteous and matter-of-fact staff even mentioned specifically that I should include any constructive criticism in my public feedback. If that doesn't say something fantastic and utterly decent and honest about The Grand Hotel Team - I don't see what else can. I am sorry that I didn't get their names this time - otherwise I would have thanked each member of the team, individually, with their names. All of them made my stay a special and precious one. If I visit Bombay again - there is no question - I would stay here! The location is absolutely superb - of course, the hotel itself is gorgeous in an olde world way that even a modern-day hotel chain may not be able to recreate, and the Team there is brilliant. I hope too that they retain some of the lovely, old furniture and fixtures and the glorious large windows and small but beautiful balconies while they renovate the rooms and other areas. Staying at The Grand Hotel is an experience that I cherish for many reasons, and I thank the entire team for making my visit such a beautiful and perfect one.

Hi team Grand hotel, I have been coming to this hotel and has been one of my favorite. Today sadly I had a horrible experience where I was there with my niece amidst heavy rains. I wanted to use the washroom and the person at the reception said there is no washroom here. Then I told him that I’ve used it before so he said - it’s under maintainance. He said he can’t help me. When I sensed he is lying and reminded him that women have the right to washroom, he cut me out sharply that only after 10 in the night. I couldn’t get his name but I want to update the team that they should take action and remind the team about basic rules. He was extremely rude and indifferent.