Grand Hotel

This is a beautiful hotel with an absolutely olde world charm that transports you to a different time and space in a delightful way. The staff is extremely polite, courteous, helpful and warm - and also very matter-of-fact. Every individual there is helpful. I was specifically told where to buy reasonably priced items when I needed to make some purchases, and they told me the best way to travel around Bombay - safely and without being overcharged. I had got a Deluxe room on the second floor. I had a bit of a problem with the bathroom WC in my first room. The staff immediately made the necessary changes and moved me and my luggage to a perfectly fine room with a small but charming balcony and a lovely view. The rooms are big, airy, and spacious with gorgeous large and long windows - which let in light, and from where one can see the beautiful tree-lined avenue, and the rooms and rhe halls have a different array of fixtures and furniture - which add to the lovely experience. I had one meal there - a late-night dinner of sandwiches - which was mighty good and filling. Yes, there were some problems I had with the WCs but the hotel staff mentioned that they use recycled water (for the WC) - and that is a commendable practice. However, they mentioned that the WCs were being replaced in the rooms - as a part of a renovation process. Yes, does the world look old and lived-in? Yes. But it looks grand. Can some parts of the railings and beautiful winding staircase be fixed? - Sure. But none of these detract from the distinctiveness of the place. Also, the staff let me know that all rooms and common areas are currently in the process of being renovated and refurbished. The kind, courteous and matter-of-fact staff even mentioned specifically that I should include any constructive criticism in my public feedback. If that doesn't say something fantastic and utterly decent and honest about The Grand Hotel Team - I don't see what else can. I am sorry that I didn't get their names this time - otherwise I would have thanked each member of the team, individually, with their names. All of them made my stay a special and precious one. If I visit Bombay again - there is no question - I would stay here! The location is absolutely superb - of course, the hotel itself is gorgeous in an olde world way that even a modern-day hotel chain may not be able to recreate, and the Team there is brilliant. I hope too that they retain some of the lovely, old furniture and fixtures and the glorious large windows and small but beautiful balconies while they renovate the rooms and other areas. Staying at The Grand Hotel is an experience that I cherish for many reasons, and I thank the entire team for making my visit such a beautiful and perfect one.

The hotel provided peaceful atmosphere, helpful staff and super clean & hygienic room. The breakfast services were excellent. The beauty of the property is in it's conventional design with modern services. I highly recommend a stay given the proximity it provides for amazing places nearby.

Stayed two nights in a twin room. Room very nice, very comfy beds. Shower was good and hot except for the one morning which wasn’t too warm, but think that could be how early it was (05:00) Service was fantastic and the staff wonderful. When we checked out they left us leave our bags for a few hours, and gave us a bottle of water when we returned to collect bags.

We stayed in room no 52 & 53 on the second floor. Small dingy room. Flooring is broken & tiles are loose. All cheap & commercial tiles. We could not sleep all night as the window AC starts & cuts off every 25 to 30 minutes with a loud thud. The toilets are pathetic. The Shower is blocked & water only comes from 5 to 6 holes. I asked for a bucket but it never came. The toilet has no window or exhaust so all the smell comes in the room. Very uncomfortable. Hot water boiler is put on only in the morning at 6 am for few hours. The rest of the day there is no hot water. Toilet is also 1 step up from the room so after taking a bath you need to be very careful not to slip & fall down. The doors & furniture are old and not mentained & need to be changed. I ordered room service last night but the food was tasteless & of poor quality. I definitely would not recommend this hotel to anyone.

This is an Heritage hotel. Very iconic structure, almost 100 yr old. The triangle building has an old world charm. Spread over 4 floors. The restaurant, meeting room and a party hall are all on the ground floor. The lift surrounded by the staircase adds to an unique character. The breakfast could have been better both in terms of spread, and quality. The quality of shampoo and soap is very good. Moisturizer was missing.

The Grand Hotel is a rare find in Mumbai -- leafy and quiet. It is located in the historic southern tip of the city, which during the colonial era saw the construction of grand Victorian buildings.| Resident manager Shyam was extraordinarily thoughtful and helpful.

The staff was very unfriendly. I was refused entry to the breakfast room. (Because I was a woman without an escort? It still baffles me to this day.) The air conditioning is as loud as a tractor. The basically standard service of ordering guests a cab to the airport turned out to be extremely complicated. The food in the restaurant was mediocre. The location was good, quite nice to look at on the outside. Edit after answer from HoteI: I was not offered breakfast for a fee, I was thrown out of the breakfast room. I would of course have paid for breakfast if I had been offered this in a friendly (!!!) manner. So there is also gaslighting by the hotel staff. I strongly advise against booking at this hotel!

The staff are super friendly, and go out of their way to help.|We stayed on the top floor (4) with a port view - note that the lift goes up to the 3rd floor and there is a winding stair to the top. A spacious room with good shower, kettle, fridge, balcony view over the busy shipyard into the smog beyond. We saw hornbills, Guruda eagles nesting 20m away, coral parakeet, and of course kites. The room has a/c and a fan, with comfy mattresses, and is full of character. Public spaces are more limited, but comfortable. Breakfast good. The hotel exudes old school charm