Grand Hotel National Luzern

This was an amazing hotel for Lake Lucerne. Recommend upgrading to a lake view. They were super helpful with organizing our trip to Mt. Pilatus and you can book it directly with the hotel. Pool was nice, a bit chilly, and the sauna wasn’t very hot, but we also did not have to pay additional fees to use it. The breakfast on site was good, but it’s expensive. Welcome drinks, walkable to many restaurants and shopping.

Like many of the reviews stated (and having stayed at many 5* hotels around the world), I wouldn’t say this is a true 5* hotel. Definitely a solid 4! Don’t get me wrong, this is a nice hotel with beautiful views … friendly helpful staff, and great location! But there was mold spots in all our bathrooms (we had 3 rooms)…. Cleaning staff takes towels and doesn’t replace them (very strange), our mini bar was never restocked, bathroom amenities were average . Again, nice hotel… but def not 5*

I miss this hotel already. From the bubbles and friendly faces at check out to the relaxation and views of the room, this hotel is one of the best I’ve ever experienced. I was so pleasantly surprised with the fact the windows opened with a small standing balcony as I was disappointed our room didn’t have a balcony but it all worked out wonderfully. Really appreciate how everything is included in the price of booking, no surprises!

Exceptional service from a warm and friendly staff. Rooms with lake view are worth it. We enjoyed the junior suite which was spacious with a complimentary “first round” of stocked bar and treats. I recommend the breakfast buffet which also includes menu items like French toast.

From the moment we entered the hotel to the time of checkout we were met with great hospitality, friendliness and excellent service. The front desk staff was extremely helpful throughout our stay. We had booked a deluxe room with a lake view and were upgraded to one of only 4 junior suites with a rooftop lounging area and amazing views of the lake. What a treat! The location was perfect to tour the city, as well as easy access to the train station and docks.

This hotel is nicely located and pretty inside. However, it is not 5 star for many reasons:||1. Bar|We ordered Bellinis at the bar. Terrible. I asked if they were made with peaches and the answer was “we don’t have peaches and our bar manager won’t let us have a blender”. What you get is a thin, not fresh drink that’s not worth the price. ||2. Room|Room was nice (312) but did not have a shower! It has an old tub with half glass door. This is not 5 star people. Time to renovate you think?||3. Concierge|Asked to do the boat trip with team to Pilatus. They got us the tickets but failed to let us know we had to call ahead to reserve a time on the tram ride up the mountain. Result? Got there and had to wait another 90 minutes. Then they didn’t inform it was a bus ride home, not a return boat ride. Not a good communication process. ||4. Pool|Indoor, cold, 3 feet deep. Need to say more?||I think this place needs a renovation, staff training, a heated pool, a beverage manager that can use fresh fruit in their drinks like other 5 star hotels.

Beautiful hotel with superb service and location. Only flaw was that there was visible mold in the bathroom. Shout out to Mary at the front desk, who greeted us with class and enthusiasm. She helped us plan adventures (Stoos ridge hike) and even secured us a reservation at an amazing restaurant (Restaurant Scala).

Exquisite hotel on the shores of Lake Lucerne. Views of the city and surrounding mountainsides are exceptional. Service was excellent. The room was spacious and beautifully appointed. Onsite dining options were all wonderful. All around an unforgettable stay.

We dined in the Brassiere Juliette inside the Grand National Hotel and it was an outstanding meal with wonderful service. The promenade and outdoor seating is beautiful with views of the lake. Inside you will find the opulence of the late 19th century, high ceilings, exquisite furnishings and an amazing experience for a drink or dinner. We had a shareable meal with various courses and the steak frites were a team favorite. The risotto with goat cheese and beet was also outstanding. It was truly an unforgettable evening and thank you for the culinary excellence and service!

Enjoyed a sunny light lunch lakeside in Lucern at Juliette's Sharing Brasserie. The service was great, and you can't beat the lakeside setting. Started with Aperol spritz, which were superbly crafted, and had the grilled shrimp, tomato salad with buratta, and pommes allummettes. The shrimp was tender and tasty, served with a delicious crusty garlic bread. The salad was light and flavorful, perfect. The fries were hot and salty, as they should be.

Management allows loud events to take place in room on first floor well into morning hours. Unconcerned regarding noise and impact on other customers' comfort. It is a beautiful place in a beautiful location. Unfortunately, I am utterly disgusted with being treated with such lack of concern for health, etc. especially with the price you pay to stay here. Explore other options.

Incredible hotel! We were here celebrating our 30th and they upgraded us to the most amazing corner suite with balconies and beautiful views of Lake Lucerne. Everyone we came in contact with was very friendly and accommodating. We enjoyed breakfast every morning and the small plates and drinks at Juliette were excellent! I would absolutely stay here again!!!

Fantastic View from our suite, the staff was very helpful, the Bar even brought up a perfect cappuccino for me to enjoy on the balcony

The Hotel is a beautiful and grand center piece of the Lake Lucerne, and the city itself, as soon as you check in youre given a warm welcome with a glass of Prosecco, the view of the lake and surrounding mountain landscape is BREATHTAKING to say the least, the concierge is very well informed and extremely helpful, our concierge, Rafaello offered tip top service and assisted us in every which way, also felt it pertinent to mention that the Grand National is home to the city and possibly the surrounding cities best Mixologist, Mark, this compliment coming from a Miami born and raised cocktail enthusiast. My top compliments to this establishment and recommend a MUST stop by at the bar. I have paid far more for other hotels but this is definitely my top 10 world-wide!!!

We selected this hotel based on the location and reviews on Hotels.com. Located in Lucerne, Switzerland right on the water, our room had gorgeous views of the city. We upgraded to a room with a small terrace which was very pleasant when we had our breakfast and dinner (room service). In general, room service in Europe is considerably better than anything you would get in the states and The Grand National was on par with other hotels on our journey. The staff was very accommodating and very polite. This is an older hotel that maintains a lot of the charm that you would expect. We would definitely return to the Grand National when we visit Switzerland again.

One of the most beautiful bars and locations in the city. Had a coffee for 4.80 SFr, probably less expensive than with Starbucks, and could recharge my mobile phone there, to keep the memory of a rainy evening at this wonderful place.

It is impossible to adequately express how wonderful this hotel is, but I'll try. The views are nothing short of breathtaking, located as it is along the promenade on Lake Luzern. The hotel itself is elegant and lovely; the rooms are sizable, full of charm and equipped with all the modern conveniences. Everything is immaculate. And the staff, well, all of them are wildly efficient, solicitous and kind. You can't ask for a better location; you're in the heart of the city but still off the beaten path right there on the water where it's quiet and serene. Luzern is gorgeous and will always beckon; so will the Grand Hotel National.

Great place to stay in Luzern right on the lake and a few blocks from the old city area. Walking distance to many great restaurants, shops, and attractions. Casino is right next door for those interested as well. Service here has been excellent and the accommodations are very good. Highly recommend .

Cigar friendly very nice hotel. Old world charm, great service and fantastic views.

we were 3 people waiting for our main course. only 2 of the courses came out on time together and our third person had to wait around 20 min for her food to arrive. Which meant our food got cold whole waiting and the only thing that was offered for free was one coffee. there were around 4 other tables with people otherwise it went empty. the serive needs to improve greatly if this should be one of the best hotels in Switzerland. We should have gotten our food in time so we could enjoy lunch together.