Grand Hotel National Luzern

Exquisite hotel on the shores of Lake Lucerne. Views of the city and surrounding mountainsides are exceptional. Service was excellent. The room was spacious and beautifully appointed. Onsite dining options were all wonderful. All around an unforgettable stay.

This hotel surpassed all of our expectations. The room we had was palatial with a magnificent view of Lake Luzern. The staff were extremely helpful… they posted something I left behind… I am very grateful. The Hotel brasserie has a wonderful menu selection and excellent service. The gym across the road was excellent. Nothing negative to say. 10 or of 10. This is a stay we will cherish for the rest of our lives.

Beautiful hotel that is well located on the water and not far from the train station. Quiet and comfortable room with blackout curtains. Delicious and healthy breakfast that included fresh fruit, nuts and seeds, chia cups, whole grains, freshly baked breads, cheeses, fish, cold cuts, and an extensive a la carte menu from which we chose oatmeal. The staff was lovely - friendly, helpful and accommodating.

Perfect view across the lake with nice mountains in nearby. Lots of hisorical steamboats on the lake.||Splendid huge hotel with over 180 mezers in length and over 200 rooms in historical setting (1870's)||ROMAN ITEN (frontdesk manager) was super helpful all the time, as did his entire team.||Our NEXT TRIP to Lucerne, will definitely bring us back again to the GRAND HOTEL NATIONAL... in order to enjoy it over and again.

Our 4-night stay at Grand Hotel National Luzern in May 2025 was perfection. Upon arrival we were warmly greeted by general manager Georg. Our palatial room in #406 has a lake front view, 3 balconies and fabulous furnishings. It is the most opulent hotel room we have ever stayed in. The daily breakfast spread was excellent. The hotel has several restaurants to choose from. We dined at Juliette, Jialu and Klingler's, all without leaving the hotel building. The location is near Old Town, Luzern train station and lake cruise port. The wonderful memories from our stay at Grand Hotel National Luzern will last a lifetime.

The Room was great, location excellent but service was not commensurate with a hotel of this standing. There is no gym in the hotel so you get vouchers for a lovely gym across the road. The problem is you have to pay about $UU35 for a couple to attend. For the price you pay for a room, guests should be given vouchers at no charge - as a 5 star hotel should have a gym. We also asked for a booking at a restaurant and were told that it was fully booked. We decided to just drop in and the restaurant was empty. The manager of the restaurant said they had no call from the hotel. Disappointing. Turn down service is done at around 5.00pm. As with other hotels who provide this service, it’s usually done at dinner time - it’s not worthwhile having someone do this at 5.00pm

we came very last-minute and did not book anything. all the hotels in Luzern couldn’t provide us a room except for this one. location was beautiful, room was very nice designed, staff was nice. just what to expect from a 5 star hotel. the only thing was that it was a little too expensive for us, but that’s obvious for a 5-star hotel. we also came with a low budget so that wasn’t a big of a problem. room decor was stunning and enjoyed the view with the binoculars.

This is a great hotel. The bed is extremely comfortable! The location is premium. The breakfast was amazing and sophisticated. My only comment is regarding the shower head, there is no much pressure.

We dined in the Brassiere Juliette inside the Grand National Hotel and it was an outstanding meal with wonderful service. The promenade and outdoor seating is beautiful with views of the lake. Inside you will find the opulence of the late 19th century, high ceilings, exquisite furnishings and an amazing experience for a drink or dinner. We had a shareable meal with various courses and the steak frites were a team favorite. The risotto with goat cheese and beet was also outstanding. It was truly an unforgettable evening and thank you for the culinary excellence and service!

Enjoyed a sunny light lunch lakeside in Lucern at Juliette's Sharing Brasserie. The service was great, and you can't beat the lakeside setting. Started with Aperol spritz, which were superbly crafted, and had the grilled shrimp, tomato salad with buratta, and pommes allummettes. The shrimp was tender and tasty, served with a delicious crusty garlic bread. The salad was light and flavorful, perfect. The fries were hot and salty, as they should be.

Management allows loud events to take place in room on first floor well into morning hours. Unconcerned regarding noise and impact on other customers' comfort. It is a beautiful place in a beautiful location. Unfortunately, I am utterly disgusted with being treated with such lack of concern for health, etc. especially with the price you pay to stay here. Explore other options.

Incredible hotel! We were here celebrating our 30th and they upgraded us to the most amazing corner suite with balconies and beautiful views of Lake Lucerne. Everyone we came in contact with was very friendly and accommodating. We enjoyed breakfast every morning and the small plates and drinks at Juliette were excellent! I would absolutely stay here again!!!

Fantastic View from our suite, the staff was very helpful, the Bar even brought up a perfect cappuccino for me to enjoy on the balcony

The Hotel is a beautiful and grand center piece of the Lake Lucerne, and the city itself, as soon as you check in youre given a warm welcome with a glass of Prosecco, the view of the lake and surrounding mountain landscape is BREATHTAKING to say the least, the concierge is very well informed and extremely helpful, our concierge, Rafaello offered tip top service and assisted us in every which way, also felt it pertinent to mention that the Grand National is home to the city and possibly the surrounding cities best Mixologist, Mark, this compliment coming from a Miami born and raised cocktail enthusiast. My top compliments to this establishment and recommend a MUST stop by at the bar. I have paid far more for other hotels but this is definitely my top 10 world-wide!!!

We selected this hotel based on the location and reviews on Hotels.com. Located in Lucerne, Switzerland right on the water, our room had gorgeous views of the city. We upgraded to a room with a small terrace which was very pleasant when we had our breakfast and dinner (room service). In general, room service in Europe is considerably better than anything you would get in the states and The Grand National was on par with other hotels on our journey. The staff was very accommodating and very polite. This is an older hotel that maintains a lot of the charm that you would expect. We would definitely return to the Grand National when we visit Switzerland again.

One of the most beautiful bars and locations in the city. Had a coffee for 4.80 SFr, probably less expensive than with Starbucks, and could recharge my mobile phone there, to keep the memory of a rainy evening at this wonderful place.

It is impossible to adequately express how wonderful this hotel is, but I'll try. The views are nothing short of breathtaking, located as it is along the promenade on Lake Luzern. The hotel itself is elegant and lovely; the rooms are sizable, full of charm and equipped with all the modern conveniences. Everything is immaculate. And the staff, well, all of them are wildly efficient, solicitous and kind. You can't ask for a better location; you're in the heart of the city but still off the beaten path right there on the water where it's quiet and serene. Luzern is gorgeous and will always beckon; so will the Grand Hotel National.

Great place to stay in Luzern right on the lake and a few blocks from the old city area. Walking distance to many great restaurants, shops, and attractions. Casino is right next door for those interested as well. Service here has been excellent and the accommodations are very good. Highly recommend .

Cigar friendly very nice hotel. Old world charm, great service and fantastic views.

we were 3 people waiting for our main course. only 2 of the courses came out on time together and our third person had to wait around 20 min for her food to arrive. Which meant our food got cold whole waiting and the only thing that was offered for free was one coffee. there were around 4 other tables with people otherwise it went empty. the serive needs to improve greatly if this should be one of the best hotels in Switzerland. We should have gotten our food in time so we could enjoy lunch together.