Vero Rocks
Google
Absolutely Awful – Save Your Money! (1/5)
I recently stayed at Grand Hotel, Oslo, and it was hands down one of the worst hotel experiences I’ve ever had — a total disaster from start to finish.
Let’s start with the service: it’s non-existent. Staff are either nowhere to be found or completely uninterested in helping. The front desk never picks up the phone, and when they do, expect to be put on hold indefinitely. The hotel is clearly short-staffed, and it shows.
The rooms? Ridiculously small — shockingly tiny for a hotel that claims to be “luxury.” There’s no ventilation, no air conditioning, and with windows that barely open, the room felt like a sauna. We were suffocating by the second night. Comfort? Forget it.
Service speed is a joke. Whether it’s housekeeping, food, or any basic request, everything takes forever. You might as well go do it yourself.
To top it off, everything here is extremely overpriced. You’re paying five-star prices for three-star quality at best — honestly, probably two. This place rides purely on its name and location. Trust me, do not fall for it.
They had shortages on basic supplies, and the overall attitude from staff screamed “we don’t care.” It felt like we were disturbing them just by being there.
In conclusion: horrible service, horrible value, horrible rooms. Do yourself a favour — save your money and go anywhere else. There are plenty of far better hotels in Oslo at that same location. This place is all hype and no delivery. Absolutely do not recommend.