Anna Kraus
Google
Simply NOT a 5 star hotel.
We spent one week at this hotel (which admittedly, was the only nice hotel we found on La Maddalena).
The room was clean, but lacked a depth of detail for a 5 star hotel:
1) The AC was super loud and the fan speed could not be adjusted.
2) The shower drain was loose, and there was a constant smell coming from it.
3) The shower walls were not properly sealed so that the bathroom was under water after every shower. I’ve heard from this problem from other reviews, so I can assume this is a hotel-wide issue.
4) The safe did not work when we got there, and it had to be adjusted by hotel staff.
5) The door to the balcony did not open properly.
6) The shower gel was so awkwardly installed that when using it, the gel ran down the shower wall.
The service was great, the breakfast staff, cleaning staff as well as the reception was super friendly and helpful. The only thing I could point out here is that even though I explicitly told the cleaning staff to keep my towels (I even wrote it in Italian to be prevent any misunderstanding), they still replaced them.
The breakfast was good, but lacked the excellence of a 5 star hotel. The breakfast room was packed, loud, and uncomfortable. Anyone who wanted to spend some quiet time in the outside eating area was unfortunately met with a horde of wasps, which left many guests going back in to finish their meal.
I would have not been that disappointed if the hotel was 4 stars, but I simply expect more from an European hotel with such self proclaimed high standards.