Grand Hôtel Serre Chevalier

Lovely staff and hotel location, service is great with delicious breakfast with home cooked food and a lovely view on the mountains. Outside pool is great in the summer, but the indoor pool and spa area can feel a bit claustrophobic with a lack of window, but it’s a very mindful experience without crowds. On the downside, our room came with very small toilets separated from the bathroom, if you are light sensitive the blinds were a bit hard to operate and didn’t fully block the light in the morning, but in winter this isn’t really a problem.

After reading some negative reviews we traveled nervously to this hotel. Upon arrival, everything went really nicely. Ana at the front desk was extremely kind and very helpful. All the staff were. After our four day stay I can't imagine anyone writing a bad review about this place. Maybe there was a bad day but it's much more likely that there were unreasonable guests. I'd recommend this hotel to anyone ✌🏼 Don't believe the bad reviews especially about the breakfast - it's all you could ask for - and more 👍🏼

We took an apartment linked to the hotel. The conceirge told us where our room was. We were pleasantly surprised when we walked in, but then it became apparent that it was totally lacking in drawers (apart from the bathroom) no hooks anywhere for ski jackets etc. One room had 4 hangers and two shelves in the corridor and the other in the room, so no bedside tables. No loo in the en suites - either along the corridor or downstairs (where the door didn't shut unless you locked in. The boiler didn't work properly as we couldn't all have hot showers and there were only 3 of us when the apartment slept 4. The promised technician never materialised. No welcome pack or instructions about anything/the resort. We ate in the Les Planches restaurant and my husband had quail stir fry and was violently ill due to there being oyster in the sauce (no mention of this on the menu). he is allergic to oysters. No refund as it was our fault for not mentioning it. Not theirs for not putting it on the menu or asking us. They lost our custom for the rest of the week. The location is great

This is my third time staying at this hotel, and unfortunately, I am quite disappointed. While I had hoped for an improved experience, the issues I encounter this time make my stay frustrating and far from what one would expect from a four-star hotel. The room is significantly small without even a chair or a small table—basic amenities that should be standard in a hotel of this category, especially for guests who need to work. The biggest disappointment, however, is the window. Not only is it tiny, but instead of any sort of view, all I could see were the metal sheets from the suites, just three meters away. Because of this, the room felt extremely dark, even during the day, making it even less pleasant to stay in. Worse still, whenever it rained, the sound of water constantly hitting the metal was relentless, making it difficult to sleep or even relax. The staff was not helpful at all. Despite my repeated complaints, they showed little interest in resolving the issues. It felt as though they were indifferent to guest concerns, which is unacceptable for a hotel of this supposed standard. I can definitely say that the amount I paid for five nights does not correspond to the level of service and comfort provided. A four-star hotel should offer more than just a name—it should deliver an experience that justifies its rating and pricing.

We really enjoy this hotel and it is very convenient for ski school. The bathrooms are tiny and cramped im not sure how some people would manage to get into the bathshower as the entry gap is so small. The reception are very helpful and friendly.

I was over charged me by 150 euros for breakfast and I emailed to let them know in February when I checked out. The hotel still hasn't refunded me after countless emails. They said they couldn't make an international bank transfer, but I just can't see how this is possible! Every bank allows international transfers and if not just refund my card if you can't do a transfer.

There is absolutely nothing grand about The “Grand” Hotel. It is unclean, it’s messy, it’s extremely noisy, not one good nights sleep. And don’t risk eating there, it’s verging on the dangerous. Raw chicken was served at dinner. That was the last straw!!

It's a nice hotel with a fantastic SPA and location. The staff were accommodating and friendly. We loved the mountain; it's one of the unknown gems of the region and not overrun with apres, which was perfect for a family trip. I would recommend