Grand Hotel Suisse Majestic, Autograph Collection

We stayed at this hotel as a family of 4 and we had an amazing stay! We initially booked their one bedroom with a sofa bed but was told that because I had a 5 yr old child and a 10 yr old child (2 kids total), I would need to upgrade to a one bedroom jr suite for another 150 CHF per night. This was significantly more than what we expected to pay but the other option was to pay for another room, which would've been even more. We got the upgrade and it was really a very nice set up. The bedroom was enormous and the living area was in separate room. The staff made up the sofa bed for my kids and it was really nice. The shower and toilet were separate which was quite nice actually. We also enjoyed the balcony with a partial lake view. We could not control the thermostats in the rooms and we would've preferred it to be 1-2 degrees cooler but we were there during a heat wave. There was also a bakery right next door and we were able to get breakfast without having to eat at the hotel restaurant each day. We loved walking around the lake which was just across the street from the hotel. The train station was also conveniently located across the street. The rates for this hotel are quite high but for a luxury hotel, I was quite pleased with our experience. I would recommend this hotel to others visiting Montreux.

Our first impressions of the hotel were that it was excellent. An enviable position, convenient for the station and centrally situated, yet with wonderful lakeside views, which we had from our comfortable room. Breakfast was delicious with a substantial range of quality food and cooked choices. The staff were smart, friendly and professional - until we had a complaint.|On our second night, we became aware of an intermittent electrical buzzing sound, lasting a few seconds and repeatedly occurring every 10 minutes. We unplugged everything to no effect and adjusted the air conditioning, eventually realising it must be at fault. Being after midnight and obviously well settled into the room we didn’t want the upheaval of moving at that time and were conscious of the noise this would make for other residents.|After very little sleep, we reported this to reception in the morning and played back the recording of the noise. The receptionist apologised, thanked us for our feedback, and said she would report it to the engineer. We advised they should leave the room unoccupied until the fault had been fixed to avoid upsetting the next guest. She then asked us for payment of our 35chf bar bill. When I said ‘surely you should offer us some compensation for a bad night’s sleep’ she called over (presumably) a manager who also empathised and said she would investigate, advising that our bar bill and 200chf deposit would be left as it was (i.e. held by the hotel) in the meantime.|Two days later I emailed the hotel to chase up mainly because the deposit was still being held. Without further communication from them the I noticed the deposit amount was returned the following day but payment for the bill was taken the day after. |Now a full week on, we are very disappointed to have heard absolutely nothing more from the hotel, not even a reply to our email. This is certainly not the kind of service we would expect from any establishment let alone one held in such high esteem.

Overall a great experience! Recommend booking a room with full view of the lake. Service was good and food was excellent! Very close to train station, location/views unbeatable. However, mattress is too soft. Air conditioning wasn't great but that's standard across Europe for the most part, hotel provided a fan upon request. Still a 5 star experience overall.

This was our second stay at this excellent hotel and again we had a very enjoyable stay. The view from our lake facing room was stunning. We sat on the balcony listening to the sound of the paddle steamer horn and watched the sun set. A magical memory! The Hotel Suisse Majestic is our favourite hotel in Montreux, we hope to be back!

The hotel is very nice, and the breakfast area is spacious and beautifully designed. The breakfast and reception staff are friendly and helpful, which made the stay pleasant. However, the room had an unpleasant odor, likely due to the age of the building. We also had dinner at the restaurant, where unfortunately the staff provided almost no service. Our room faced the train station, which made it quite noisy during our stay, though it is very convenient if you are traveling by train.

From the minute we arrived, courtesy all the way, Room with lake view stunning, very comfortable bed and en suite. Breakfast selection superb, as for an evening meal, wow!!. Staff friendly, exceptional service all round. Highly recommend a visit. Oh and the fantastic railway is right on the doorstep.

I can’t say enough about this hotel’s location and the incredible view from our room. We booked a Deluxe Water View Room with a balcony, and the scenery was absolutely breathtaking—we couldn’t get enough of it! Out of my five hotel stays during this trip, this was the most affordable yet offered the best value. If I ever return to Montreux, I would stay here again without hesitation. The hotel is perfectly situated—everything you need is nearby: shopping, grocery stores, restaurants, the train station, and the bus stop. Despite being in a busy area, the hotel feels peaceful and cozy inside. The staff were all wonderful. There’s someone at the door greeting you each time you enter or leave, which adds a warm touch. Everyone—from the front desk to the bartender—was consistently kind and helpful. Even small things, like happily offering ice when I asked, made the service feel personal and genuine. While we didn’t dine at the hotel (I’m vegetarian and preferred to buy groceries or eat out), I have no doubt the experience would have matched the quality of everything else. You can’t go wrong staying here. Highly recommended!

Overall a pleasant stay at Grand Hotel Suisse Majestic, with some room for improvement. Check-in was managed by a staff member together with a trainee, and while the process went smoothly, some information could have been clearer: for example, the CHF 100 deposit initially caused some confusion about the room rate, and mentioning breakfast times at check-in gave the impression that it was included in the rate. At night, I noticed a few short hairs (3–5) on the bed sheet, which was disappointing. The reception reacted quickly, and housekeeping came to change the bedding within about 10 minutes. Although the issue was solved, the staff could have been a little friendlier in their approach. That said, the hotel has an excellent location and the breakfast room offers stunning views of the lake, which really elevates the experience. With slightly better attention to detail in cleanliness and communication, this could easily feel like a top four-star stay.

Une expérience désastreuse à l'Hôtel Suisse Majestic : biais, impolitesse et surcoté Mon séjour récent à l'Hôtel Suisse Majestic a été une véritable catastrophe, et je me sens obligé(e) de partager mon expérience pour éviter à d'autres la même déception. Cet hôtel a réussi à briser toutes mes illusions sur l'hospitalité suisse, me laissant un goût amer qui perdurera longtemps. Tout d'abord, le personnel de la réception est l'incarnation même du manque de professionnalisme, affichant un biais flagrant envers les non-francophones. Les employés, qu'ils soient hommes ou femmes, semblaient prendre un malin plaisir à prétendre ne pas comprendre des mots simples en anglais. Est-ce vraiment si difficile de comprendre le mot "tea" ? C'était presque comme s'ils faisaient exprès d'être obtus, vous forçant à jouer une partie de devinettes frustrante pour communiquer les demandes les plus basiques. Leur attitude respirait la condescendance, laissant bien entendre qu'ils n'avaient aucune patience pour quiconque osait parler une langue autre que le français. Pour couronner le tout, leur niveau d'anglais était affligeant pour un hôtel qui se veut international. Cela a conduit à des malentendus constants, y compris le fait de me donner la chambre la plus bas de gamme alors que j'avais réservé une catégorie complètement différente. J'ai eu l'impression d'être puni(e) pour ne pas parler français, étant relégué(e) dans une chambre exiguë et vieillotte qui n'avait rien à voir avec les photos publicitaires. La prétendue "vue" était complètement obstruée par un échafaudage hideux, et la décoration semblait appartenir à un autre siècle--celui où le mot "luxe" signifiait papier peint décollé et mobilier grinçant. Comme si cela ne suffisait pas, le personnel a fait preuve d'une absence totale de responsabilité. J'avais oublié des affaires dans ma chambre et m'attendais, au minimum, à recevoir un appel ou un e-mail pour me prévenir. Rien. Lorsque j'ai tenté de les contacter à ce sujet, ils ont feint l'ignorance et n'ont montré absolument aucun intérêt à m'aider à récupérer mes effets personnels. Leur indifférence était exaspérante et révélatrice de leur manque de considération pour leurs clients. Quant à l'hôtel lui-même, il semble que sa grandeur d'antan appartienne définitivement au passé. Ce n'est plus qu'une relique en décomposition qui a désespérément besoin d'une rénovation. Les espaces communs sont usés et démodés, les ascenseurs sont lents et peu fiables, et l'atmosphère générale est tout sauf accueillante. Tout charme que l'hôtel aurait pu avoir est éclipsé par ses défauts flagrants et l'attitude déplorable de son personnel. En résumé, mon séjour à l'Hôtel Suisse Majestic a été un cauchemar du début à la fin. Le biais, l'impolitesse, le manque de professionnalisme et l'état général de l'hôtel m'ont laissé(e) insulté(e) et floué(e). Je ne remettrai jamais les pieds dans cet établissement indigne, et je déconseille fortement à quiconque d'y séjourner. Il existe de nombreuses autres options à Montreux qui seront sans aucun doute meilleures que cette catastrophe surcotée, trop chère et mal gérée. My recent stay at Hôtel Suisse Majestic was nothing short of a disaster, and I feel compelled to share my experience to save others from the same disappointment. This hotel has managed to shatter any illusion of Swiss hospitality, leaving a bitter taste that will linger for years to come. Firstly, the front desk staff is the epitome of unprofessionalism, showcasing blatant bias against non-French speakers. Both the male and female employees seem to delight in pretending not to understand basic English words. How difficult is it to comprehend the word "tea"? It's almost as if they were deliberately obtuse, forcing you into a frustrating game of charades to communicate the simplest requests. Their attitudes reeked of condescension, making it abundantly clear that they had little patience for anyone who dared speak a language other than French. The so-called "view" was completely obstructed by some hideous scaffolding, and the decor seemed to belong to another century--one where "luxury" apparently meant peeling wallpaper and creaky furniture. To top it all off, the staff exhibited zero accountability. I left behind some belongings in my room and expected, at the very least, a courtesy call or email notifying me. Not a word. When I tried to contact them about it, they feigned ignorance and showed absolutely no interest in helping me retrieve my items. Their indifference was infuriating and spoke volumes about their lack of care for their guests.

Awwwww yes..... from the moment we arrived until the last breakfast out. We had a " majestic" time The location is perfect for walking the 8 mile around gorgeous Lake Geneva. The beds are the most comfortable and the amenities are all L'Occttane. You do have to call down to have them adjust the temp . To your liking. We set at 20c and it was perfect. The restaurant has a beautiful view of the lake. There is a tiny gym. The staff primarily speak French and English. If you are up for a nice long walk you can make it to The Chateau Chillon in 45 min. Along the Lake. We highly recommend a stay here. There is also a tiny market just across the street for fresh fruit and things. The train station is a 5 min comfortable walk.

What an absolutely gorgeous place to visit. It is truly breathtaking. We drove from Geneva and had a convenient place to plug in the electric car. It was very easy to take the excellent trains and if you stay here, it is just down a staircase from the train. So nice when you're tired from a big day of exploring. Easy walk to wonderful restaurants and beautiful shops. Just s few steps away from the beautiful lake promenade with statues and restaurants. The flowers are colorful and gorgeous! This is a great location and we had glorious views of Lake Geneva. In the morning, the dining room with the massive glass doors open, it feels like you're sitting on the most glorious patio in the world. The food is delicious and comforting. The cappuccinos were perfect. I found it very sparkling and elegant.. the people were very nice and want to help with anything. The rooms are huge with lake view patios. To open the doors to a light rain and see lightening over the lake was something I will never forget. This is a wonderful older hotel and the bathrooms are a bit smaller than newer hotels. That said, they were immaculate and well stocked. I would come back in a heartbeat. Still on the list, a visit to the famous Freddy Mercury statue.

We arrived into Montreux from traveling about 20+ hours to find this glorious hotel awaiting us. The Hotel Gran Suisse Majestic sits perfectly on Lake Leman overlooking the Montreux Riviera Promenade and strait behind the Belle Epoque train station that gets you on beautiful Swiss trains quickly and easily. There are great restaurants and shoppes within a walking distance and the views are spectacular. As a Marriott Ambassador we received a upgrade to a junior suite overlooking the lake with an expansive balcony -- calling this room a 'suite' was a stretch, but the views of the lake and the snow capped alps were amazing and well worth everything! The doors slid into the walls and we spent hours looking at these views on our 4night stay here. We had a king bed -hardwood floors- a sitting area -walk in closet - a small bathroom again for a 'suite' with nightly turndown service and the decadent Cailler chocolates that we lived for! The welcome gift of wine and Madelines were also a sweet touch! Having arrived late from Geneva , we were happy to have the properties restaurant Le 45 & Health (rather a strange name?) open. The service was never real friendly here; and I took issue with ordering a French bottle of wine that arrived mid meal and was a 2020 when I ordered a 2019 and the price remained the same when I questioned it. Being a sommelier I could have fought them on it, but had zero zap to do so and was happy to have real food and real wine, albeit, not the year I ordered and it wasn't lost on me that they were unwilling to knock the price down. My husbands 25CHF French 75 was good but pricey even for Switzerland. That being said, we decided that the service in the hotel's restaurant and the food was not worth the cost when there are better restaurants within reach. We did love the expansive breakfast that was a perk for the Bonvoy status and the cappuccino , (when the machine worked!) was divine! Again, the snark of the servers was not lost. The view made up for it. We had a dessert one night that was called 100% Swiss and it knocked our socks off.. It was a rendition of the Alps done in Swiss dark chocolate- macron snow caps and just all kinds of amazing! The room was super quiet considering the train station is right there! The bar tends to run the same type of service as the restaurant, as we took drinks in it one night after a day of exploring the nearby villages and having fondue in the higher alps and just wanted a aperitif or two , there was a bartender and two workers, and we never got served beyond the first one and they were not busy! We asked for water and we got one glass! So we gave up and went to have wine in our lovely room over the lake. At check in there is a Riviera Card that you can get and that affords you discounts on Rocher de Naye, the fenicular train that is an extra charge even if you have a Eurail pass or Swiss pass and I highly recommend taking that as a day trip! The card also allows a heavy discount up in Broc where Cailler is... that being said we didn't pay attention that the check in desk didn't provide the correct dates on our Riviera Card until we were at Cailler way up in Broc and it wasn't honored! Oh well! The hotel is beautiful and worth the view and for the standard of Europe rooms will be small. This is, to me, one of the most grandest hotels on the riviera and worth the location.

Belle Époque and times of elaboration, Victorian inspiration, peace and progress. Stepping into a building can convey many emotions and few can convey a time and a place better than Hotel Grand Suisse. The brass chandelier, the elaborate exterior detail, the environment of happiness and opulence. Transforming to today, it sits under the Autograph Collection of Marriott Bonvoy, which is generally not a brand known for luxury, but more for unique and interesting. It fits it quite well. With years of fires, neglect and distress, the property would have required a major revamp to restore to its original shape of beauty. It was only done partially, where possible to do a big bang on a Marriott's budget of mass production, stripping away elements that are simply too expensive to restore. It is evident throughout. The chandeliers in the rooms have been replaced by fire detectors. Artwork has been replaced by old photographs on what this place once was. The quality of furnishings has suffered. Yet, it is not all bad. There is a price point for everything, there are expectations and there is reality. Today, this is not the palace that it once was, but it nonetheless exists. It is priced well below the competition such as the Fairmont and has found a sweet spot in the Montreux market. As a Bonvoy ambassador, I got an upgrade to a Junior suite with a lake view. Frankly, calling it a suite is quite a joke as it is the size of what most in the world of four star properties would consider a regular room. However, the view of the lake was wonderful. There was a cramped bathroom with a small but well functioning shower. The checkin process was excellent and very efficient. Breakfast is fairly vast given the hotel's level as a four star property and served in a beautiful atmosphere. This is a property well deserving of its four stars. If the right efforts and attention were put into it, it could certainly warrant more. Nonetheless the experience of the moment that existed during Belle Époque is at least partially conveyed through a stay here and it is pleasant to know that it did not completely disappear.

Bad service and steak cuts came with a different temperature from what we order. Not an apology nothing! Not recommended at all. It is expensive and the value for service is not worth it.