Grand Hotel Suisse Majestic, Autograph Collection

Impressive in every way! Hotel is located across the street from the train station and overlooking the majestic Lake Geneva! Beautiful inside/outside building, loved the Staircase. Superior customer service from check-in to check-out. The room was spacious and clean, the bedding very comfortable, no noises from outside and very good A/C. The location is fantastic, you come out of the hotel and take the promenade which takes you all the way to Chillon Castle while enjoying the most spectacular lake views. This walk should not be missed! Our room had no espresso machine, but there is a nice little cafe by the corner with the best espressos, croissants and sandwiches.

Great hotel, easy access and amazing views. 2 mins walk from the lake and you can easily find parking around the hotel. Also the hotel is very close to the train station. My experience was really great from the time I checked in, the team were very helpful and supportive. A big thank you to Theo and Khadijah from front office, they helped me a lot through out my stay and also thanks to Sandra who welcomes everyone with a smile for breakfast. Will definitely visit again. Highly recommended. Clean rooms and housekeeping team was great.

We did not stay for overnights but we go often for a drink or cocktail and because we love to smoke a cigare sometime. Here we find the perfect place. A small but nice separat room where we can enjoy our drink and our cigars. A really nice envirement and service.

⭐️⭐️⭐️⭐️⭐️ An Extraordinary Stay – Where Genuine Hearts Define Luxury This property is one of the best, hands down…and we’ve stayed in some of the finest hotels around the world. From the moment we arrived, every interaction was filled with genuine warmth, not the rehearsed politeness you often find elsewhere. Everyone here smiles because they want to, from the maintenance crew to the housekeepers, front desk, bartenders, and restaurant staff. The Executive Junior Suite (nothing “junior” about it) was stunning…sweeping, breathtaking views of Lake Geneva, a full walk-in closet, an enormous desk, a truly luxurious bed, and a spa-like bath that made it hard to ever leave. The rooms are exceptional, yes—but it’s the people who make this grand hotel sing. They embody pride and grace, and their happiness to be part of this historic place shows in every detail of the experience. Special recognition: Khadijah at the front desk was our very first impression of the Suisse Majestic…her warm welcome after a long travel day set the tone for everything that followed. Graceful, efficient, and authentically kind, she is a gem of hospitality. Dana, another star of reception, went far beyond expectation…delivering our Uber Eats meal to the room without being asked, and later returning my wife’s scarf from the cigar lounge with a quiet knock and a smile. Valentine, the bartender extraordinaire, became more than a server…he became a friend. A master of subtle service and genuine connection. Lala, fluent in what felt like half the world’s languages, provided polished, joyful service every evening. At Restaurant 45, Sandra the maître d’ greeted us with warmth every morning; LuAnn’s sweetness and attentiveness made breakfast a delight; Neil’s humor and recommendation of paprika fries were spot-on. Even the doorman, Nabil, went beyond all expectations…personally escorting my wife to the pharmacy and providing precise guidance on the cogwheel train. Each of these individuals represents the very best of Swiss hospitality…refined, human, and heartfelt. To the Executive Team at Broermann Health & Heritage Hotels—Dr. Jan Liersch, Dirk Schäfer, and General Manager Cyril Marcou: You have something truly special here. These people are not merely employees…they are the soul of this majestic property. Their kindness, precision, and authenticity transform luxury into something deeply personal and memorable. They are ambassadors of your brand’s values, the living proof of what elegant service should feel like. They deserve recognition, reward, and applause—each one of them. As we prepare to leave Montreux, we do so with full hearts. The views may fade as the train pulls away, but the memory of this experience…the genuine people who made it shine…will stay with us always. This isn’t just a great hotel; it’s a masterclass in hospitality. Wishing you all the best, with deep gratefulness, Kim and Bruce

This is a beautiful Hotel in a great location. Across the street from the rail station and two blocks from Lake Geneva. Historic, with modern amenities. My only complaint was check in after 4:00 pm. (We arrived from an international flight at 11:30 am.) We were there as part of a Viking River Cruise pre cruise package. This means many of the rooms should have been turned over well before 4:00 pm as other Viking guests checked out. I choose not to dwell on this as other aspects of the Hotel were exceptional. There are two very small elevators requiring you to use your key card inside the elevator for access. The stairs are much more convenient. Our room 417 was small but clean with a nice bathroom. Air conditioning and a balcony. We had a wonderful lunch at the Hotel and buffet breakfasts. The food and service were amazing! When we checked out we walked across the street and took the escalator up to the train station. BTW the steps down to the lake beside the Hotel are lengthy but you can ride an escalator back up. Thank you!

Stayed for 2 nights early sept. Had executive junior suite lake view. Great room. Beautiful view my fantastic AC which is hard to get in Switzerland. Freddie Mercury celebration was there so that was fun. Did not have breakfast. Had 2 lunches. Do not recommend veggie burger. Very weird. Make it yourself salad was great. Service was so so. Everyone very nice and hotel was clean. Right across from train station so very convenient. Took a few trips to vevey and vineyards. Would stay here again.

This hotel is unreal !! The people and the service here is just out of this world. Cannot do any better and I am pretty picky. The room is just amazing, the lake views are exceeding all and every expectation I had, breathtaking. Amazing service and night service too. Breakfast buffet is amazing, again the super friendly and helpful people just make it even better ! Feels like these people would fly to the moon and back to make sure you are happy !

This was our second stay at this excellent hotel and again we had a very enjoyable stay. The view from our lake facing room was stunning. We sat on the balcony listening to the sound of the paddle steamer horn and watched the sun set. A magical memory! The Hotel Suisse Majestic is our favourite hotel in Montreux, we hope to be back!

Awwwww yes..... from the moment we arrived until the last breakfast out. We had a " majestic" time The location is perfect for walking the 8 mile around gorgeous Lake Geneva. The beds are the most comfortable and the amenities are all L'Occttane. You do have to call down to have them adjust the temp . To your liking. We set at 20c and it was perfect. The restaurant has a beautiful view of the lake. There is a tiny gym. The staff primarily speak French and English. If you are up for a nice long walk you can make it to The Chateau Chillon in 45 min. Along the Lake. We highly recommend a stay here. There is also a tiny market just across the street for fresh fruit and things. The train station is a 5 min comfortable walk.

Une expérience désastreuse à l'Hôtel Suisse Majestic : biais, impolitesse et surcoté Mon séjour récent à l'Hôtel Suisse Majestic a été une véritable catastrophe, et je me sens obligé(e) de partager mon expérience pour éviter à d'autres la même déception. Cet hôtel a réussi à briser toutes mes illusions sur l'hospitalité suisse, me laissant un goût amer qui perdurera longtemps. Tout d'abord, le personnel de la réception est l'incarnation même du manque de professionnalisme, affichant un biais flagrant envers les non-francophones. Les employés, qu'ils soient hommes ou femmes, semblaient prendre un malin plaisir à prétendre ne pas comprendre des mots simples en anglais. Est-ce vraiment si difficile de comprendre le mot "tea" ? C'était presque comme s'ils faisaient exprès d'être obtus, vous forçant à jouer une partie de devinettes frustrante pour communiquer les demandes les plus basiques. Leur attitude respirait la condescendance, laissant bien entendre qu'ils n'avaient aucune patience pour quiconque osait parler une langue autre que le français. Pour couronner le tout, leur niveau d'anglais était affligeant pour un hôtel qui se veut international. Cela a conduit à des malentendus constants, y compris le fait de me donner la chambre la plus bas de gamme alors que j'avais réservé une catégorie complètement différente. J'ai eu l'impression d'être puni(e) pour ne pas parler français, étant relégué(e) dans une chambre exiguë et vieillotte qui n'avait rien à voir avec les photos publicitaires. La prétendue "vue" était complètement obstruée par un échafaudage hideux, et la décoration semblait appartenir à un autre siècle--celui où le mot "luxe" signifiait papier peint décollé et mobilier grinçant. Comme si cela ne suffisait pas, le personnel a fait preuve d'une absence totale de responsabilité. J'avais oublié des affaires dans ma chambre et m'attendais, au minimum, à recevoir un appel ou un e-mail pour me prévenir. Rien. Lorsque j'ai tenté de les contacter à ce sujet, ils ont feint l'ignorance et n'ont montré absolument aucun intérêt à m'aider à récupérer mes effets personnels. Leur indifférence était exaspérante et révélatrice de leur manque de considération pour leurs clients. Quant à l'hôtel lui-même, il semble que sa grandeur d'antan appartienne définitivement au passé. Ce n'est plus qu'une relique en décomposition qui a désespérément besoin d'une rénovation. Les espaces communs sont usés et démodés, les ascenseurs sont lents et peu fiables, et l'atmosphère générale est tout sauf accueillante. Tout charme que l'hôtel aurait pu avoir est éclipsé par ses défauts flagrants et l'attitude déplorable de son personnel. En résumé, mon séjour à l'Hôtel Suisse Majestic a été un cauchemar du début à la fin. Le biais, l'impolitesse, le manque de professionnalisme et l'état général de l'hôtel m'ont laissé(e) insulté(e) et floué(e). Je ne remettrai jamais les pieds dans cet établissement indigne, et je déconseille fortement à quiconque d'y séjourner. Il existe de nombreuses autres options à Montreux qui seront sans aucun doute meilleures que cette catastrophe surcotée, trop chère et mal gérée. My recent stay at Hôtel Suisse Majestic was nothing short of a disaster, and I feel compelled to share my experience to save others from the same disappointment. This hotel has managed to shatter any illusion of Swiss hospitality, leaving a bitter taste that will linger for years to come. Firstly, the front desk staff is the epitome of unprofessionalism, showcasing blatant bias against non-French speakers. Both the male and female employees seem to delight in pretending not to understand basic English words. How difficult is it to comprehend the word "tea"? It's almost as if they were deliberately obtuse, forcing you into a frustrating game of charades to communicate the simplest requests. Their attitudes reeked of condescension, making it abundantly clear that they had little patience for anyone who dared speak a language other than French. The so-called "view" was completely obstructed by some hideous scaffolding, and the decor seemed to belong to another century--one where "luxury" apparently meant peeling wallpaper and creaky furniture. To top it all off, the staff exhibited zero accountability. I left behind some belongings in my room and expected, at the very least, a courtesy call or email notifying me. Not a word. When I tried to contact them about it, they feigned ignorance and showed absolutely no interest in helping me retrieve my items. Their indifference was infuriating and spoke volumes about their lack of care for their guests.

What an absolutely gorgeous place to visit. It is truly breathtaking. We drove from Geneva and had a convenient place to plug in the electric car. It was very easy to take the excellent trains and if you stay here, it is just down a staircase from the train. So nice when you're tired from a big day of exploring. Easy walk to wonderful restaurants and beautiful shops. Just s few steps away from the beautiful lake promenade with statues and restaurants. The flowers are colorful and gorgeous! This is a great location and we had glorious views of Lake Geneva. In the morning, the dining room with the massive glass doors open, it feels like you're sitting on the most glorious patio in the world. The food is delicious and comforting. The cappuccinos were perfect. I found it very sparkling and elegant.. the people were very nice and want to help with anything. The rooms are huge with lake view patios. To open the doors to a light rain and see lightening over the lake was something I will never forget. This is a wonderful older hotel and the bathrooms are a bit smaller than newer hotels. That said, they were immaculate and well stocked. I would come back in a heartbeat. Still on the list, a visit to the famous Freddy Mercury statue.

We arrived into Montreux from traveling about 20+ hours to find this glorious hotel awaiting us. The Hotel Gran Suisse Majestic sits perfectly on Lake Leman overlooking the Montreux Riviera Promenade and strait behind the Belle Epoque train station that gets you on beautiful Swiss trains quickly and easily. There are great restaurants and shoppes within a walking distance and the views are spectacular. As a Marriott Ambassador we received a upgrade to a junior suite overlooking the lake with an expansive balcony -- calling this room a 'suite' was a stretch, but the views of the lake and the snow capped alps were amazing and well worth everything! The doors slid into the walls and we spent hours looking at these views on our 4night stay here. We had a king bed -hardwood floors- a sitting area -walk in closet - a small bathroom again for a 'suite' with nightly turndown service and the decadent Cailler chocolates that we lived for! The welcome gift of wine and Madelines were also a sweet touch! Having arrived late from Geneva , we were happy to have the properties restaurant Le 45 & Health (rather a strange name?) open. The service was never real friendly here; and I took issue with ordering a French bottle of wine that arrived mid meal and was a 2020 when I ordered a 2019 and the price remained the same when I questioned it. Being a sommelier I could have fought them on it, but had zero zap to do so and was happy to have real food and real wine, albeit, not the year I ordered and it wasn't lost on me that they were unwilling to knock the price down. My husbands 25CHF French 75 was good but pricey even for Switzerland. That being said, we decided that the service in the hotel's restaurant and the food was not worth the cost when there are better restaurants within reach. We did love the expansive breakfast that was a perk for the Bonvoy status and the cappuccino , (when the machine worked!) was divine! Again, the snark of the servers was not lost. The view made up for it. We had a dessert one night that was called 100% Swiss and it knocked our socks off.. It was a rendition of the Alps done in Swiss dark chocolate- macron snow caps and just all kinds of amazing! The room was super quiet considering the train station is right there! The bar tends to run the same type of service as the restaurant, as we took drinks in it one night after a day of exploring the nearby villages and having fondue in the higher alps and just wanted a aperitif or two , there was a bartender and two workers, and we never got served beyond the first one and they were not busy! We asked for water and we got one glass! So we gave up and went to have wine in our lovely room over the lake. At check in there is a Riviera Card that you can get and that affords you discounts on Rocher de Naye, the fenicular train that is an extra charge even if you have a Eurail pass or Swiss pass and I highly recommend taking that as a day trip! The card also allows a heavy discount up in Broc where Cailler is... that being said we didn't pay attention that the check in desk didn't provide the correct dates on our Riviera Card until we were at Cailler way up in Broc and it wasn't honored! Oh well! The hotel is beautiful and worth the view and for the standard of Europe rooms will be small. This is, to me, one of the most grandest hotels on the riviera and worth the location.

Belle Époque and times of elaboration, Victorian inspiration, peace and progress. Stepping into a building can convey many emotions and few can convey a time and a place better than Hotel Grand Suisse. The brass chandelier, the elaborate exterior detail, the environment of happiness and opulence. Transforming to today, it sits under the Autograph Collection of Marriott Bonvoy, which is generally not a brand known for luxury, but more for unique and interesting. It fits it quite well. With years of fires, neglect and distress, the property would have required a major revamp to restore to its original shape of beauty. It was only done partially, where possible to do a big bang on a Marriott's budget of mass production, stripping away elements that are simply too expensive to restore. It is evident throughout. The chandeliers in the rooms have been replaced by fire detectors. Artwork has been replaced by old photographs on what this place once was. The quality of furnishings has suffered. Yet, it is not all bad. There is a price point for everything, there are expectations and there is reality. Today, this is not the palace that it once was, but it nonetheless exists. It is priced well below the competition such as the Fairmont and has found a sweet spot in the Montreux market. As a Bonvoy ambassador, I got an upgrade to a Junior suite with a lake view. Frankly, calling it a suite is quite a joke as it is the size of what most in the world of four star properties would consider a regular room. However, the view of the lake was wonderful. There was a cramped bathroom with a small but well functioning shower. The checkin process was excellent and very efficient. Breakfast is fairly vast given the hotel's level as a four star property and served in a beautiful atmosphere. This is a property well deserving of its four stars. If the right efforts and attention were put into it, it could certainly warrant more. Nonetheless the experience of the moment that existed during Belle Époque is at least partially conveyed through a stay here and it is pleasant to know that it did not completely disappear.

Bad service and steak cuts came with a different temperature from what we order. Not an apology nothing! Not recommended at all. It is expensive and the value for service is not worth it.