Grand Hotel Suisse Majestic, Autograph Collection

Suisse Majestic was a very good choice during my trip to Montreux. The hotel is in the center of Montreux. The view was overlooking Lac Leman and the mountains.|All of the facilities were very close to the hotel making it very convenient and practical for all the daily activities (train station, bus stations, cafes, restaurants, lake, boutiques, etc) |Room was very elegant and comfortable. |I dont remember the staff member who checked us in, but gladly we got an upgrade to a lake view room even though my booking was for a city view. |Thank you very much!

Great hotel, easy access and amazing views. 2 mins walk from the lake and you can easily find parking around the hotel. Also the hotel is very close to the train station. My experience was really great from the time I checked in, the team were very helpful and supportive. A big thank you to Theo and Khadijah from front office, they helped me a lot through out my stay and also thanks to Sandra who welcomes everyone with a smile for breakfast. Will definitely visit again. Highly recommended. Clean rooms and housekeeping team was great.

The best hotel in our 14D Swiss trip! Came for Xmas market in montreux, n the location is just unbeatable right across train n market. Room is super clean, all staff are super friendly n professional. Breakfast is worth it as kids dine free for under 7 years old. Variety of BF is good too Also choose the lake room at all costs it’s really worth it.

⭐️⭐️⭐️⭐️⭐️ An Extraordinary Stay – Where Genuine Hearts Define Luxury This property is one of the best, hands down…and we’ve stayed in some of the finest hotels around the world. From the moment we arrived, every interaction was filled with genuine warmth, not the rehearsed politeness you often find elsewhere. Everyone here smiles because they want to, from the maintenance crew to the housekeepers, front desk, bartenders, and restaurant staff. The Executive Junior Suite (nothing “junior” about it) was stunning…sweeping, breathtaking views of Lake Geneva, a full walk-in closet, an enormous desk, a truly luxurious bed, and a spa-like bath that made it hard to ever leave. The rooms are exceptional, yes—but it’s the people who make this grand hotel sing. They embody pride and grace, and their happiness to be part of this historic place shows in every detail of the experience. Special recognition: Khadijah at the front desk was our very first impression of the Suisse Majestic…her warm welcome after a long travel day set the tone for everything that followed. Graceful, efficient, and authentically kind, she is a gem of hospitality. Dana, another star of reception, went far beyond expectation…delivering our Uber Eats meal to the room without being asked, and later returning my wife’s scarf from the cigar lounge with a quiet knock and a smile. Valentine, the bartender extraordinaire, became more than a server…he became a friend. A master of subtle service and genuine connection. Lala, fluent in what felt like half the world’s languages, provided polished, joyful service every evening. At Restaurant 45, Sandra the maître d’ greeted us with warmth every morning; LuAnn’s sweetness and attentiveness made breakfast a delight; Neil’s humor and recommendation of paprika fries were spot-on. Even the doorman, Nabil, went beyond all expectations…personally escorting my wife to the pharmacy and providing precise guidance on the cogwheel train. Each of these individuals represents the very best of Swiss hospitality…refined, human, and heartfelt. To the Executive Team at Broermann Health & Heritage Hotels—Dr. Jan Liersch, Dirk Schäfer, and General Manager Cyril Marcou: You have something truly special here. These people are not merely employees…they are the soul of this majestic property. Their kindness, precision, and authenticity transform luxury into something deeply personal and memorable. They are ambassadors of your brand’s values, the living proof of what elegant service should feel like. They deserve recognition, reward, and applause—each one of them. As we prepare to leave Montreux, we do so with full hearts. The views may fade as the train pulls away, but the memory of this experience…the genuine people who made it shine…will stay with us always. This isn’t just a great hotel; it’s a masterclass in hospitality. Wishing you all the best, with deep gratefulness, Kim and Bruce

Had a great stay at the hotel Location - 10/10. Can’t better than this. Views, next to christmas market Rooms were good sized. Staff made sure we got rooms which are next to each other Service - Some of the staff were amazing. Javier at the breakfast place was just amazing - took care of us (w baby really well) The only bad experience was with the lady manager at breakfast for first 2 days. Was very rude (borderline racist probably - felt that first time in my life). Black spot in a hotel which is otherwise 10/10

I have never imagined having to have to write a negative review about such a beautiful hotel as the Grand Suisse - Montreux, but I must. The breakfast meal and food and hotel service was wonderful. The food was always delicious and clean. My company comes here often, usually in teams, sometimes just one person at a time. Our clients use this hotel, too. Although the room was tiny and its description was misleading, everything was clean. Yet, it is in the room that I have had the worst experience of my entire business career. I have traveled all over the world for over 30 years and have had horrific experiences, but none of the rooms harmed me, until now. It is a very simple thing, but it is treacherous, and there is no excuse for it. And the staff admitted it. The bathroom has a small step that one must navigate from the bedroom. At daytime, this step up to the bathroom from the bedroom is easily seen, and as long as there is enough light, one steps up easily. Yet at night, when I was sleepy, in the total dark, I tripped on the stone floor ledge and fell on my left knee and wrist, injuring myself. My knee swelled up instantly and I was in pain instantly. I called my friend in the US who told me to go to the kitchen to get ice and take ibuprofen. I did so. The kitchen staff was incredibly considerate and prepared a large sealed ice pack which kept me from going to the hospital. As I write this, three days later, my knee is less swollen and bruised, but it still swollen and hurts a little. There is no excuse to put a ledge leading to the bathroom so someone can trip and hurt themselves in the dark. My business team and client uses this hotel while doing work in Switzerland and we need to stay near Montreaux, Geneva, Zurich. I will strongly advise our company to avoid this hotel, after 1) being injured because of a dangerous and useless step, and 2) not receiving any sort of coupon, adjustment or written apology after being injured because of a careless design flaw.|I cannot express my deep disappointment at this acknowledged safety hazard. If I was in the United States, I would take further action, but I loved everything else about this hotel, and wish only positive things and a thank you to the cafe staff that helped me when no one else in the hotel would help me.

I am Happy with Front deck service and room I stay for such nice hotel. But when I feeling happy to enjoy my breakfast, one of the staff (Rebecca) giving very bad service when we order a fried egg. What is her attitude for just order a fried egg? She spoils my vacation mood n very disappointed for thus 5 stars hotel staff service. No more stay this hotel again

The best hotel in our 14D Swiss trip! Visited for Christmas market in montreux and the location of the hotel is just unbeatable right at train station and the market.Hotel super clean, all staff are super friendly and the breakfast is super value for $ as kids under 7 dine free.Gives good amenities and crazy crazy view from the balcony. MUST choose a lake view apt at all cost please.

I have never imagined having to have to write a negative review about such a beautiful hotel as the Grand Suisse - Montreux, but I must. The breakfast meal and food and hotel service was wonderful. The food was always delicious and clean. My company comes here often, usually in teams, sometimes just one person at a time. Our clients use this hotel, too. Although the room was tiny and its description was misleading, everything was clean. Yet, it is in the room that I have had the worst experience of my entire business career. I have traveled all over the world for over 30 years and have had horrific experiences, but none of the rooms harmed me, until now. It is a very simple thing, but it is treacherous, and there is no excuse for it. And the staff admitted it. The bathroom has a small step that one must navigate from the bedroom. At daytime, this step up to the bathroom from the bedroom is easily seen, and as long as there is enough light, one steps up easily. Yet at night, when I was sleepy, in the total dark, I tripped on the step and fell onto the stone floor directly impacting my left knee and wrist, injuring myself. My knee swelled up instantly and I was in pain instantly, and severely. I called my friend in the US who told me to go to the kitchen to get ice and take ibuprofen. I did so. I had one day of work left and did not want to let my team down. I had one last night left to stay in Geneva before flying back home. So instead I went down to the kitchen in search of ice. The kitchen staff was incredibly considerate and prepared a large sealed ice pack which kept me from going to the hospital. As I write this, three days later, my knee is less swollen and bruised, but it still swollen and hurts a little. There is no excuse to put a step leading to the bathroom so someone can trip and hurt themselves in the dark. My business team and client use this hotel and need to stay near Montreaux, and we also stay in Geneva and Zurich. I will strongly advise our company to avoid this hotel after 1) being injured because of a dangerous and useless step, and 2) not receiving any sort of coupon, adjustment or written apology after being injured because of a careless design flaw. My knee and wrist still hurt. I cannot express my deep disappointment at this acknowledged safety hazard. If I was in the United States, I would take further action, but I loved everything else about this hotel, and wish only positive things and a thank you to the cafe staff that helped me when no one else in the hotel would help me. When I told the front desk when I checked out, all they said was they knew this step was there, and was in other rooms, as well. This acknowledged trip hazard borders on egregious ignorance and a strict review to be certain of compliance and accident prevention, IMHO.

Awwwww yes..... from the moment we arrived until the last breakfast out. We had a " majestic" time The location is perfect for walking the 8 mile around gorgeous Lake Geneva. The beds are the most comfortable and the amenities are all L'Occttane. You do have to call down to have them adjust the temp . To your liking. We set at 20c and it was perfect. The restaurant has a beautiful view of the lake. There is a tiny gym. The staff primarily speak French and English. If you are up for a nice long walk you can make it to The Chateau Chillon in 45 min. Along the Lake. We highly recommend a stay here. There is also a tiny market just across the street for fresh fruit and things. The train station is a 5 min comfortable walk.

Une expérience désastreuse à l'Hôtel Suisse Majestic : biais, impolitesse et surcoté Mon séjour récent à l'Hôtel Suisse Majestic a été une véritable catastrophe, et je me sens obligé(e) de partager mon expérience pour éviter à d'autres la même déception. Cet hôtel a réussi à briser toutes mes illusions sur l'hospitalité suisse, me laissant un goût amer qui perdurera longtemps. Tout d'abord, le personnel de la réception est l'incarnation même du manque de professionnalisme, affichant un biais flagrant envers les non-francophones. Les employés, qu'ils soient hommes ou femmes, semblaient prendre un malin plaisir à prétendre ne pas comprendre des mots simples en anglais. Est-ce vraiment si difficile de comprendre le mot "tea" ? C'était presque comme s'ils faisaient exprès d'être obtus, vous forçant à jouer une partie de devinettes frustrante pour communiquer les demandes les plus basiques. Leur attitude respirait la condescendance, laissant bien entendre qu'ils n'avaient aucune patience pour quiconque osait parler une langue autre que le français. Pour couronner le tout, leur niveau d'anglais était affligeant pour un hôtel qui se veut international. Cela a conduit à des malentendus constants, y compris le fait de me donner la chambre la plus bas de gamme alors que j'avais réservé une catégorie complètement différente. J'ai eu l'impression d'être puni(e) pour ne pas parler français, étant relégué(e) dans une chambre exiguë et vieillotte qui n'avait rien à voir avec les photos publicitaires. La prétendue "vue" était complètement obstruée par un échafaudage hideux, et la décoration semblait appartenir à un autre siècle--celui où le mot "luxe" signifiait papier peint décollé et mobilier grinçant. Comme si cela ne suffisait pas, le personnel a fait preuve d'une absence totale de responsabilité. J'avais oublié des affaires dans ma chambre et m'attendais, au minimum, à recevoir un appel ou un e-mail pour me prévenir. Rien. Lorsque j'ai tenté de les contacter à ce sujet, ils ont feint l'ignorance et n'ont montré absolument aucun intérêt à m'aider à récupérer mes effets personnels. Leur indifférence était exaspérante et révélatrice de leur manque de considération pour leurs clients. Quant à l'hôtel lui-même, il semble que sa grandeur d'antan appartienne définitivement au passé. Ce n'est plus qu'une relique en décomposition qui a désespérément besoin d'une rénovation. Les espaces communs sont usés et démodés, les ascenseurs sont lents et peu fiables, et l'atmosphère générale est tout sauf accueillante. Tout charme que l'hôtel aurait pu avoir est éclipsé par ses défauts flagrants et l'attitude déplorable de son personnel. En résumé, mon séjour à l'Hôtel Suisse Majestic a été un cauchemar du début à la fin. Le biais, l'impolitesse, le manque de professionnalisme et l'état général de l'hôtel m'ont laissé(e) insulté(e) et floué(e). Je ne remettrai jamais les pieds dans cet établissement indigne, et je déconseille fortement à quiconque d'y séjourner. Il existe de nombreuses autres options à Montreux qui seront sans aucun doute meilleures que cette catastrophe surcotée, trop chère et mal gérée. My recent stay at Hôtel Suisse Majestic was nothing short of a disaster, and I feel compelled to share my experience to save others from the same disappointment. This hotel has managed to shatter any illusion of Swiss hospitality, leaving a bitter taste that will linger for years to come. Firstly, the front desk staff is the epitome of unprofessionalism, showcasing blatant bias against non-French speakers. Both the male and female employees seem to delight in pretending not to understand basic English words. How difficult is it to comprehend the word "tea"? It's almost as if they were deliberately obtuse, forcing you into a frustrating game of charades to communicate the simplest requests. Their attitudes reeked of condescension, making it abundantly clear that they had little patience for anyone who dared speak a language other than French. The so-called "view" was completely obstructed by some hideous scaffolding, and the decor seemed to belong to another century--one where "luxury" apparently meant peeling wallpaper and creaky furniture. To top it all off, the staff exhibited zero accountability. I left behind some belongings in my room and expected, at the very least, a courtesy call or email notifying me. Not a word. When I tried to contact them about it, they feigned ignorance and showed absolutely no interest in helping me retrieve my items. Their indifference was infuriating and spoke volumes about their lack of care for their guests.

What an absolutely gorgeous place to visit. It is truly breathtaking. We drove from Geneva and had a convenient place to plug in the electric car. It was very easy to take the excellent trains and if you stay here, it is just down a staircase from the train. So nice when you're tired from a big day of exploring. Easy walk to wonderful restaurants and beautiful shops. Just s few steps away from the beautiful lake promenade with statues and restaurants. The flowers are colorful and gorgeous! This is a great location and we had glorious views of Lake Geneva. In the morning, the dining room with the massive glass doors open, it feels like you're sitting on the most glorious patio in the world. The food is delicious and comforting. The cappuccinos were perfect. I found it very sparkling and elegant.. the people were very nice and want to help with anything. The rooms are huge with lake view patios. To open the doors to a light rain and see lightening over the lake was something I will never forget. This is a wonderful older hotel and the bathrooms are a bit smaller than newer hotels. That said, they were immaculate and well stocked. I would come back in a heartbeat. Still on the list, a visit to the famous Freddy Mercury statue.

We arrived into Montreux from traveling about 20+ hours to find this glorious hotel awaiting us. The Hotel Gran Suisse Majestic sits perfectly on Lake Leman overlooking the Montreux Riviera Promenade and strait behind the Belle Epoque train station that gets you on beautiful Swiss trains quickly and easily. There are great restaurants and shoppes within a walking distance and the views are spectacular. As a Marriott Ambassador we received a upgrade to a junior suite overlooking the lake with an expansive balcony -- calling this room a 'suite' was a stretch, but the views of the lake and the snow capped alps were amazing and well worth everything! The doors slid into the walls and we spent hours looking at these views on our 4night stay here. We had a king bed -hardwood floors- a sitting area -walk in closet - a small bathroom again for a 'suite' with nightly turndown service and the decadent Cailler chocolates that we lived for! The welcome gift of wine and Madelines were also a sweet touch! Having arrived late from Geneva , we were happy to have the properties restaurant Le 45 & Health (rather a strange name?) open. The service was never real friendly here; and I took issue with ordering a French bottle of wine that arrived mid meal and was a 2020 when I ordered a 2019 and the price remained the same when I questioned it. Being a sommelier I could have fought them on it, but had zero zap to do so and was happy to have real food and real wine, albeit, not the year I ordered and it wasn't lost on me that they were unwilling to knock the price down. My husbands 25CHF French 75 was good but pricey even for Switzerland. That being said, we decided that the service in the hotel's restaurant and the food was not worth the cost when there are better restaurants within reach. We did love the expansive breakfast that was a perk for the Bonvoy status and the cappuccino , (when the machine worked!) was divine! Again, the snark of the servers was not lost. The view made up for it. We had a dessert one night that was called 100% Swiss and it knocked our socks off.. It was a rendition of the Alps done in Swiss dark chocolate- macron snow caps and just all kinds of amazing! The room was super quiet considering the train station is right there! The bar tends to run the same type of service as the restaurant, as we took drinks in it one night after a day of exploring the nearby villages and having fondue in the higher alps and just wanted a aperitif or two , there was a bartender and two workers, and we never got served beyond the first one and they were not busy! We asked for water and we got one glass! So we gave up and went to have wine in our lovely room over the lake. At check in there is a Riviera Card that you can get and that affords you discounts on Rocher de Naye, the fenicular train that is an extra charge even if you have a Eurail pass or Swiss pass and I highly recommend taking that as a day trip! The card also allows a heavy discount up in Broc where Cailler is... that being said we didn't pay attention that the check in desk didn't provide the correct dates on our Riviera Card until we were at Cailler way up in Broc and it wasn't honored! Oh well! The hotel is beautiful and worth the view and for the standard of Europe rooms will be small. This is, to me, one of the most grandest hotels on the riviera and worth the location.

Belle Époque and times of elaboration, Victorian inspiration, peace and progress. Stepping into a building can convey many emotions and few can convey a time and a place better than Hotel Grand Suisse. The brass chandelier, the elaborate exterior detail, the environment of happiness and opulence. Transforming to today, it sits under the Autograph Collection of Marriott Bonvoy, which is generally not a brand known for luxury, but more for unique and interesting. It fits it quite well. With years of fires, neglect and distress, the property would have required a major revamp to restore to its original shape of beauty. It was only done partially, where possible to do a big bang on a Marriott's budget of mass production, stripping away elements that are simply too expensive to restore. It is evident throughout. The chandeliers in the rooms have been replaced by fire detectors. Artwork has been replaced by old photographs on what this place once was. The quality of furnishings has suffered. Yet, it is not all bad. There is a price point for everything, there are expectations and there is reality. Today, this is not the palace that it once was, but it nonetheless exists. It is priced well below the competition such as the Fairmont and has found a sweet spot in the Montreux market. As a Bonvoy ambassador, I got an upgrade to a Junior suite with a lake view. Frankly, calling it a suite is quite a joke as it is the size of what most in the world of four star properties would consider a regular room. However, the view of the lake was wonderful. There was a cramped bathroom with a small but well functioning shower. The checkin process was excellent and very efficient. Breakfast is fairly vast given the hotel's level as a four star property and served in a beautiful atmosphere. This is a property well deserving of its four stars. If the right efforts and attention were put into it, it could certainly warrant more. Nonetheless the experience of the moment that existed during Belle Époque is at least partially conveyed through a stay here and it is pleasant to know that it did not completely disappear.

Bad service and steak cuts came with a different temperature from what we order. Not an apology nothing! Not recommended at all. It is expensive and the value for service is not worth it.