Holly H.
Yelp
Attention to Jackson Yang,
This hotel might look beautiful from the outside, but the inside is all rotten. From rooms to employees, Specially the front desk people and also the host lady in the front of the breakfast buffet. First they screw up our reservation and accused us for 2 days of not paying, despite having our funds wired in with your booking department in advance of our arrival. Secondly, they put us in a room that we book for 5 days but within the 4th day of our stay they said we have to move room due to a large wedding buyout booking, so they treat existing customers that already paid like pieces of shit.
They kept bothering us about leaving the room only to move one floor up in the same room. We had 2 hotel personnel rushing us out of our room, just to be hounded on the phone in our room, WHILE we were being escorted out of the room! This place only treat you well if you dress up like royalty, but if you wear relaxing clothes like jeans and T-shirts, you get treated like you're garbage.
We flew 8,000 miles to relax, and left our Louis Vuitton and Armani at home because we don't need to impress anyone, yet we go downstairs and the diners at the breakfast buffet think they're live recording "The Real (desperately insecure and never get laid by their cheating husbands) Housewives of Taipei." To be told by the front desk buffet hostess "if you have problems paying for this meal now, you can always room charge and figure it out at the end of the stay" when inquiring about what we thought was an included breakfast, is just Grand Hotel hospitality at its finest, I guess?
I would never stay here again also if you want to be treated like a poor refugee then you're welcome to stay here. Word to the wise, stay away from room 502 at night time you hear baby crying--we're not gonna call it haunted, but yeah--crying baby at night. Jackson Yang you're welcome to reach out to me anytime as you should know how your employees treat us, and you should make appropriate adjustments given the onvioustrajectory of the Taiwanese economy.