Grand Hotel Terme

We stayed 6 nights on a half board basis. I should have paid more attention when booking but our Superior lake facing bedroom was 20 sq meters which must be the smallest bedroom I have ever had in a 5 star hotel. The bathroom was small and the shower cubicle awkwardly tiny.|The table d'hote menu was a choice of 2 items for each of the 4 courses. It is described as a wellness menu and on 5 of the 6 nights we were there the main course choices were either fish or beef/veal prepared in varying ways. We found the lack of other meats detracted from the enjoyment. It was only on the last night that lamb chops were introduced which we ordered with delight. When we looked at the menu we were not drawn in and often struggled to decide what to order. Having said that, everything we ate was beautifully cooked. We took to having lunch away from the hotel and only two courses in the evening. |On the plus side, we were always able to find a sun bed at any time of the day and the pool lifeguard was very attentive with towels, moving umbrellas for shade and keeping the mattresses clean. |Unfortunately that is essential. The outside area is plagued by sparrows and their droppings get onto the sun beds and onto the table cloths at the outside tables for the bar and restaurant. We wanted to sit at outside tables but the sparrows drove us and many other guests inside.|The really good thing about the hotel are the staff who are very professional whilst being friendly and helpful.

Welcoming staff in a hotel in a stunning location. The view across the lake and the castle is pretty spectacular. Our lake view room was large,clean and quiet. The thermal pool area is relaxing with a number of powerful jets that hit the spot. The life guard is on the ball with towels and moving the heavy parasols. The large buffet breakfast was lovely with something for everyone. A very relaxing and perfectly located hotel yards from the busyness of Sirmione.

Prime Location, But Not Quite 5-Star Service Our three-night stay in Sirmione this June was a mixed experience. I'll share the highlights first, then some challenges, and finally the more significant issues we encountered. The Good -The location is truly unbeatable! Being right in the center of Sirmione with those gorgeous lake views is absolutely worth mentioning. The property offers onsite parking, bike rental, and the spa facilities are decent. The real standout was the restaurant team, the waitresses and waiters - every single staff member provided A+ service with genuine warmth and professionalism. They deserve special recognition for maintaining such high standards! The Not-So-Good A few things fell short of our expectations, especially considering our $850+ nightly rate. The Aqua Termale's sulfur smell greets you upon entering, which isn't the most welcoming first impression. Perhaps some aromatic solutions in the lobby would help? The bug situation was particularly disappointing. While I understand lakefront properties attract insects, the pool area needed much better maintenance. Finding dead bugs on chairs, umbrellas, windows and shaded areas day after day made relaxing outdoors less appealing. Daily cleaning of these areas seems like a reasonable expectation. Some sections of the pool had visible mold - something I wouldn't expect at this price point. Oh, and a friendly suggestion to the chef: the paccheri dish might need some reconsideration! The Challenging Part We booked a lake view suite (though it was really just a room with a sofa) with modern furnishings and a balcony. Unfortunately, the bug situation prevented us from enjoying the balcony at all, despite paying extra for this feature. There was even a notice on the sliding door warning against opening it due to bugs. On our final night, after returning from dinner, we discovered over 30 bugs on our ceiling despite never having opened the balcony door. When we went to reception (after unanswered calls), the front desk attendant immediately accused us of opening the door before we could even explain our situation. After a rather unpleasant conversation, we were moved to a significantly lower-quality room without lake views or updated furnishings - yet still at our original premium rate. The next day, the manager was unavailable, and we received only a spa gift as compensation. No rate adjustment was offered for the downgrade and the bad experience. Final Thoughts If you're considering this hotel, the location truly is spectacular and the restaurant team provides excellent service. Just adjust your expectations - while you'll pay 5-star prices, the overall experience doesn't quite match traditional 5-star standards. The restaurant staff deserve a raise as they're carrying much of the positive experience on their shoulders!

Oh this is a lovely hotel, much nicer than any photo. Incredible position - very quiet and chilled, but right next to the old town. Old-school elegance with a modern touch. The spa pool is fabulous, and the lake swimming, sunbeds & view are just fabulous. Perfect room, v quiet a/c. Wouldn't hesitate to recommend and will be going again!

The location of this hotel is wonderful. It is next to the castle and away from the crowds. The suite, we had was beautifully decorated. The staff was friendly. Free breakfast was good quality in a beautiful setting. If you wonder why this hotel didn't get a five star rating, was because of the add on expense. I am paying a lot of money for this suite and to only get one free set up of coffee was ridiculous. We had to pay for the next day coffee set up in our room. I hate resorts that try to nickel and dime their guest.

This is a lovely hotel - it is certainly expensive (by my standards) but we visited for a special treat and it was well worth it. The staff were wonderful, the rooms beautiful and the location is second to none. Eating breakfast on the terrace with a view of the lake was amazing, and the thermal pool a real treat. Right next to the historic centre of Sirmione with stunning views of the castle.

Great old school service! We enjoyed the Fitness Suite with a terrace facing the lake!|The hotel is clean, the consierge service is very helpfull. They arranged for us a boat trip which was perfect! The pool is thermal and they have plenty of beach chairs facing the lake! The food at the bar is great as well. The bar has a huge collection of gins!

Service was impeccable! Rooms are very clean and stayed clean the entire stay. Refrigerator was restocked daily and turn down service was a nice touch. Enjoyed interacting with everyone that worked at the hotel, very friendly staff! Breakfast buffet was delicious and we looked forward to it every morning.