Grand Hôtel TIMES - Québec (Boul. des Galeries)

If you’re not looking to have a good nights sleep then this is the place for you! If you want snarky comments from front reception after lying to you multiple times about the party room and drunkards right infront of your room who party way into the night, then this place is for you. The only solution they found was to offer us earplugs… at almost 300$ the night, who doesn’t want to sleep with earplugs in???? I was very disappointed, they couldn’t find a different room option or at least not continuously lie about the time that the party will finish. We would have left at 8 PM when they first lied to us that it will end by 9… then 9:30 then 10…. Then “we can give you earplugs!”. It looks like a nice and clean hotel, but the service is sub-par and the noise unbearable! We checked out a day early as we did not want to take a chance on another restless night!

Stayed at The Times Hotel in Quebec City on December 31st. The hotel has a distinct, somewhat dark aesthetic, which may not be for everyone. However, our room was beautifully appointed with a jetted tub, a cozy fireplace, and ample natural light. We didn't utilize the pool or fitness center during our stay. The lobby area is particularly inviting and creates a warm and welcoming atmosphere.

I write this as I speed rush through my checkout process out of this hotel. I have to find a way to bathe with a broken shower (see picture) that was not fixed and I had the unfortunate pleasure of rupturing on me during my stay. When I told the front desk about it, their initial response was “we’ll call in a maintenance guy WHEN WE SEE HIM.” Well blimey! I wish there was a “I’ll pay you for the hospitality I rented, when I see my money” option. Oh but that’s not all. It gets worse. I pointed out to them that my room wasn’t cleaned after my first night of stay (a common hospitality procedure) and the lady told me I should have read the PAPER on my bed which detailed their cleaning process - essentially I should have indicated I wanted a clean of my room. A very important detail that nobody told me at check in. When I told her I wasn’t informed of this process and nobody arrived at their hotel after a long journey just to read the dozens of papers and notes in the room, she elected to call her supervisor. This leads to act three. Felix was a nice guy all around. He SEEMED to understand my frustration and even noted that the house keeping service was fairly unique to Quebec City and they should have told me about something as important as this. He even elected to give me a whole new room on the same floor just so I and my family could shower. I accepted and took my newly programmed keys to open the new room. The keys um… they didn’t work. No new room. No working shower. It is 8:33am and I either have to go all the way back down there or just speed through my checkout process out of this hotel. If you read the beginning of this review, you know the choice I made. You still have time. Do not give your business to this hotel. There is no grand time to be had here. HAPPY THANKSGIVING DAY. I hope yours started out better than mine did

The staff is very unprofessional. From the front desk clerks to the GM, they’re all a bunch of liars. They got us stuck in a room right next to a reception room that was booked for a party. They assured us that the guests will be leaving at 9pm. When it was still going past 9pm, it turned out that the room was booked until 10pm. By 2am, the screams and clapping were still going on. Had they told us a party was booked right next door during checkin, we would’ve looked for another hotel. Stay away from this lousy place!

Such a disappointing stay. It was our first and last time that we will stay in this hotel branch. Our room was said that it was ready around 2:30 pm, although they charge an additional $40 for an early check in, which is absolutely ridiculous, such a money grab technique. We left and came back later, and at our arrival to our room, it was dirty, finger prints everywhere, dust everywhere, stains on the ceiling and some areas on the bed. $4 for a bottle of water?! Ridiculous. We only had one tissue in our tissue box and no extra boxes anywhere. The hand soap in the bathroom is broken or barely worked. The lights in the bathroom near the mirror needs to be changed, they take such a long time to turn on and flicker quite a bit before finally turning on. For the price, the service, the state of the room is unbelievable.

I am disappointed in this hotel. We arrived in the evening and the staff did not know how to operate the free car charger that had a huge sticker saying « please ask front desk for assistance to operate ». The Flo level 2 chargers they have are super slow and take at least 2-4 hours more to charge my vehicle. The charge that would have taken about 8 hours at home took 12.5 hours here and cost almost 34$ (and the charging rate with their charger TRIPLES after 4 hours!!!!!). Fast charger would have been half the cost!!! This is exorbitant. The absolute worst thing about this hotel is that it does not accommodate dietary restrictions (mine is basic, lactose intolerance). So even though I paid for breakfast extra because it was not included in the room price, they have no milk I can drink so have to waste time and money to look for a coffee elsewhere!!!! And they are not even apologetic. It’s 2024. Please get on with the times.

Lovely , clean and comfy hotel.. good breakfast choices. Rooms very airy and fresh. Few dining options nearby and a great boulangerie a little drive down the hotel and a good shopping mall opposite. Only negative is that a 15min cab ride to downtown quebec if no car.

The hotel is beautiful. The pillows are fluffy and the room is very clean. |It’s really well located near the highway and bus line. It’s within walking distance to a mall, a liquor store and a Walmart.|Staff are wonderful to deal with.|Within a 10 minute drive from downtown Quebec City.