Grand Hotel Victoria concept & spa, by R Collection Hotels

The staff truly made our stay exceptional. Their kindness, attentiveness, and genuine sense of hospitality were evident at every moment, creating a welcoming and relaxed atmosphere. A special mention goes to Mrs Speziale, who graciously upgraded us to a room with a better view as soon as it became available during our stay, a thoughtful gesture that we greatly appreciated. The concierge team was also outstanding, managing to secure tables in fully booked restaurants and arranging a driver for us even at the very last minute. The spa was another highlight: impressively spacious and perfectly designed for complete relaxation. We also loved the various areas dedicated to rest and leisure, including the swimming pool and the beach club. Everything seems carefully planned to ensure that guests can fully enjoy themselves, even over several days. Breakfast was remarkable, generous, varied, and delicious. Fresh watermelon juice, chocolate fondants, focaccia, and many other options made every morning a real pleasure. The only minor drawback was the payment policy: the room had to be prepaid by card over the phone to confirm the booking, unlike other hotels where paying on-site is possible. Still, this small inconvenience was far outweighed by the overall quality of the service and the thoughtful touches that made our stay so enjoyable.

Where do I start? Grand Hotel Victoria, you have made a lasting impression on our hearts. Everything from the food, the cleanliness, the architecture, the attention to detail…. But most of all, the people. The staff at GVH is unlike any other. A HUGE thank you to Martina and Luca (with the mustache 😉) for always being so gracious and helpful. Thank you as well to Lorena and Marco - phenomenal and thoughtful management team. Thank you to everyone who helped make our honeymoon stay so special - we will never forget it!

Currently still on our stay for the week and the hotel has been nothing short of amazing. The staff is so friendly and lovely. The concierge are next level, so helpful and kind. They really go above and beyond! The facility is so clean, the spa is wonderful and the food and beverage offerings are fantastic. Couldn’t recommend this hotel enough!

We stayed at the Grand Hotel Victoria in July 2025. The hotel was renovated recently, and they spared no expense. Our room had a mountain, pool, and lake view. It was modest in size, but not small and very clean and well appointed. The spa is fantastic with incredible steam rooms, a large pool, different saunas, showers, cold room and cold immersion areas. It's a massive spa area that you can use even without booking spa services. I had a wonderful deep tissue massage, so don't skip it if you like a relaxing massage or facial. The outdoor pool is beautiful and we had no issue getting a bed or chairs each day. The restaurant is phenomenal, with excellent food and service and indoor and outdoor seating all with a view of Lake Como. In fact it was one of the better dining experiences we had in Italy. The service is incredible across the board. I wouldn't hesitate to come back, especially if you want

Amazing! We loved the attention to detail here, especially in the service. We were greeted at our transportation by one of the concierge who welcomed us and escorted us to check-in. We were offered complimentary drinks at check-in and escorted to the room by the wonderful staff. Everything was impeccable here, from the comfort of the room, to the view, to the drinks on the lawn overlooking the Beauty of Lake Como. The price tag is high, but 100% worth it!!

This hotel offers everything you need for a fantastic unique stay. We stayed three nights and each night was fantastic. Many thanks to Lorena who accommodated our family in a very spacious room and gave as a wonderful overview of the hotel amenities. Thank you to Sofia for showing us the hotel and be there to answer all our questions. Special thanks to Giuliana for her top notch service at Breakfast. ||We loved our family time at the spa. Being able to bring our kids was an incredible experience. We also enjoyed the beach club with all the amazing amenities for adults and kids. The pools with spa features was a fantastic surprise. ||We hope to be back soon, Lake Como is such an incredible destination.

Amazing experience and luxury hotel - starting from lobby, room, spa and beach club. Everyone there was so helpful and yes for everything we ask during our stay. I should mention Lorena was amazing and always was there for help with her team and she is in particular made our stay unique and enjoyable.

This is perhaps one of the very best hotels I've ever stayed at. ||Pros included (1) beautiful property, (2) spacious room, (3) an incredible beach club (10 minute walk from the main building) with beach chairs and an infinity pool, (4) incredible breakfast (the one place in Italy where we found a good iced coffee), (5) a very nice pool (in addition to the beach club pool), and (6) great location in the heart of Menaggio. ||Only con was the check-in and check-out were quite slow. There was a big group when we arrived and after waiting for 25 minutes, it took another 15 minutes for them to go through their prepared remarks. On the way out, similar story. ||Truly a remarkable set up buildings and amenities. Would highly recommend, definitely worth the price tag.

the grand hotel victoria and spa is an Amazing 10 star outstanding experience. Upscale. Modern newly renovated. Outstanding service. 5 star ALL the way. Worth every single penny. Walk to town. Hotel on lake. Beautiful views. Beautiful pool and great beach club. gorgeous and tasty breakfast buffet. by far the nicest and most helpful staff. And great service. U will feel lucky to be here.

Wow wow wow! If we could give this hotel 10 stars we would! We had an issue with our Airbnb and so booked this hotel last minute and it did not disappoint! The experience is 5-star from the minute you walk through the doors. They are located within walking distance to the little town of Menaggio and the water shuttle - we took that to explore Bellagio one day. It is about an hour to drive to the hotel from the Como train station (and taxis are hard to get) and so I would recommend booking transportation in advance. The breakfast buffet is AMAZING and we loved the nightly music on the front lawn. Our favorite part was probably the spa (don't forget your swimsuit!) - it rained all day one of the days we were there and so we spent the day in the spa, which has a hot tub, cold dunk, multiple saunas, a mushroom room, a salt room, etc... simply amazing. There is also a beach club owned by the Hilton which would be lovely on a nice day, due to the weather we only had aperitif and dinner there (the food is REALLY good). Lastly I would be remiss not to tell you how amazing the staff is. Everyone was incredibly friendly and helpful and made our stay over the top. We are already excited to go back.

Just look at the pictures and that says it all. One of the most stunning hotels I have ever stayed at. Outstanding service. Great location.

Well located in the heart of Menaggio, this hotel provides convenient access to the lake como triangle. I am rounding up from four stars because of the hard product, breakfast, location and cleanliness. I will highlight that this price point the service felt a high brow, and while I felt valued as a customer there were a few awkward interactions with staff that made me feel that I was a burden on the staff. Don't set your expectations for a water view room if you're booking a standard room, the slh integration out of Hyatt into Hilton makes me Think that a one category upgrade will likely be the norm for Hilton diamonds. The grounds are immaculately manicured, and the renovation is well executed. No trip here is complete without visiting the spa area which is quite possibly one of the best I've experienced. It's important to remember that lake como is a luxury destination and a five star hotel of this caliber is certainly not a value spot. That being said the breakfast has passion fruit, smoked swordfish and an extensive cheese selection. No complimentary black truffle but I left each morning more than satisfaction with the selection.

This is not a mere hotel, this is a luxurious immersion of service, class, and appeals to the senses. This was stop number 4 of our honeymoon and my wife and I loved every minute of it. Even the fire drill that they had for the staff on our second to last day. From the moment we were checked in by Martina to the moment we checked out and I requested a Small Luxury Hotels pin, the staff and property exceeded our expectations. The hotel has a majestic essence and not only is the location prime, but so are the furnishings and grounds. The high ceilings, beautiful chandeliers, excellent bar and the Victoria 'forget me not' diffuser scent (we bought it) that permeates throughout the halls and common areas make me smile as I write this. It's right across the street from the lake and there's a reason it's called Grand Hotel Victoria Concept & Spa. It's large, luxurious, and the spa is an oasis in the middle of the paradise that is called Menaggio. The property was clean and classy. In our room we were greeted with a bottle of Prosecco, a sweet treat, fruit, and a nice note signed by Marco the General Manager. I believe that our room was considered a Prestige room. It was very clean, comfortable, and had a nice view. The bathroom had nice marble flooring and 'R Collection' products. It was spacious. We loved the state-of-the-art functionality of the lights, thermostat, and curtains that only worked when our key card was inserted. Overall, we loved the room and that Chromecast worked on the TV set, so we were able to cast our photos of our trip on the screen. Next time I hope to book suite to experience a larger size and different view. We had breakfast and dinner at Lago. The food was delicious, the service was exceptional, and the ambiance was chic. Simone and Salvatore were very attentive along with the whole staff ensuring we enjoyed the ambiance, our meals, and the service. It was amazing seeing how attentive the staff was and we loved the presentation and preparation of the food. The food comes at a premium but because of the dining experience and service we had dinner there on 2 nights. This was such a wonderful and memorable experience that I look forward to returning here when it's a little warmer. We were there during the last week of the season and the staff left such an impression upon us that we want an excuse to see those that made our stay so special. I also want to fly out just use the gym. That's my excuse to use the gym, get in the pool, and stay in a suite. We bought the Victoria Forget Me Not scent and it will definitely remind us that we should return in the future. Thanks to Marco and team for making our stay magical.

I never leave reviews, but this place was so spectacular that it deserves my first ever hotel review. The hotel is beautifully located right on the water, with a gorgeous green front yard and balconies overlooking the lake. The hotel is also only steps away from cute restaurants and shopping, and has a dock for any boat trips you may book. The rooms were fantastic. We got two king rooms, one with a roll away bed. While it was a little cramped with the added bed, the rooms are huge for European standards, and the views were amazing. They were clean, comfortable, and dressed with luxurious robes and towels. The housekeeping was wonderful and friendly, and the staff even came by offering us fruit one day at our door. The standout of this property, in my opinion, is the staff. We only stayed for 3 days, but we got to know them on a first name basis by the end of our trip. They helped with luggage, dinner recommendations, and wine selections all with a smile. They clearly work so hard to make the guests feel like royalty, and it should not go unnoticed. I highly recommend Grand Hotel Victoria to anyone and I will be coming back on my next trip.

A perfect experience! Beautiful rooms, service and highly recommend adding the daily breakfast onto your stay. Try the spa...oh the message was Devine.

So this is where I fell in love with limoncello! I didn't ever care for it before. But I'd clearly never had the real deal. The hotel is lovely. Probably the nicest place in Menaggio. It is a quiet village. Beauty is the main draw.

Stunning hotel and location, beautiful room and grounds, incredible pool and spa, super friendly staff, perfect location. Oh and the boat ride was phenomenal. We visited other towns in Como but are so glad we picked this town and this hotel!!

Small Luxury Hotel and- well worth the designation. I have traveled all over Italy from Forestis in the Dolemites to Palermo and found nothing comparable to the service and focus on the guest equal to The Grand Hotel Victoria at Lake Como. If you can afford and are willing to pay fare, you will not be disappointed. Perfecto!

Beautiful place. We were welcomed with attentive service, chilled prosecco, and a room upgrade. The hotel is brand new with high tech amenities and room features. There are many staff always present and eager to provide assistance.

BEWARE OF THIS HOTEL!! While vacationing in Italy, my wife became very sick with COVID. We were already checked in to a Hotel in Venice and were supposed to travel to this hotel to check in the next day. I called and explained the situation. I told them my wife had COVID and we were at the hospital in Venice. At first they said they would not cancel the reservation due to their 4 day cancellation policy. I explained that I understood their policy, but under the circumstances, I felt they should make an exception; it would not be right to subject others unnecessarily while traveling and staying in their hotel. After a lengthy back and forth "discussion" about the ethics of the situation, they finally agreed to refund the points I had used to book through Hyatt. We did not travel or stay at this hotel. They ASSURED me that all I had to do was have Hyatt call and speak to the Reservation Manager and they would handle everything. Not only did they not handle everything, but for the following month they ignored Hyatt's attempts to contact them. In addition to that, they did not refund my points, and they charged my credit card on file for the amount of entire stay! I contacted Hyatt again. They finally got someone on the phone. Once Hyatt found out they charged my credit card for they stay, Hyatt took back the points. I am now in the process of disputing the charge with AMEX. The team of managers at this Hotel purposely misled me into thinking they would handle the situation. They lied just to get past the date of the stay, and then charged my credit card knowing full well what they had promised to do. This is one of the most immoral Hotels I have ever dealt with.

This has been one of the all-time best hotel experiences. The service was on point. Staff was always smiling, friendly, professional and welcoming. The renovations to this property has resulted in patrons lacking very very little. The subterranean spa is unreal; indoor pool, hot tub, Himalayan salt room, Ice room, rainforest showers! The outdoor pool was inviting! All pools were super clean and well maintained. This place is cleaner than one's home before a first-time visit from your in-laws! Breakfast each morning was included with our stay. Food was a cornucopia of hot, fresh, well-prepared cuisine that we blown away! Speaking to other guests, they were just as amazed by the breakfast fare. All staff members speak English fluently and many speak several languages. The entire town of Menaggio speaks English in every shop, every hotel and every restaurant. Lorena is the manager and she goes out of her way to make certain her guests are happy. She and her staff are true rockstars! My wife researched so many properties before booking here and finally chose the Grand Hotel Vitoria is was a gem. This place never disappointed. We will return.