Grand Hotel Wien

This is where we stayed in Vienna, which was part of a larger, multi-country tour by Viking. It was very nice, the breakfast was excellent and the service was impeccable. Also worth noting, you can drink the tap water and the hot water gets very hot (which is good). We also enjoyed the complimentary steam and sauna rooms.

From check in to checking out this hotel was top notch! The interior is stunning and opulent. All of the staff we interacted with from registration, concierge, doorman, cleaning and restaurant staff were all very friendly and accommodating. I felt like they really wanted to make our visit special including a handwritten thank you note in both of our hotel rooms. All of the restaurant recommendations from the concierge were amazing. We stopped for drinks and food twice in the Rosengarten restaurant. We thoroughly it enjoyed both times. Sitting outside at night having coffee and dessert is a perfect end to a busy day. I also appreciated the sweets bar in the corner. I highly recommend this hotel.

As the lobby Restaurant of Grand Hotel Wien Rosengarten tells a story dating back 150 years, the mansion designed by Carl Tietz still standing proud as a hub of Viennese social life since the days of Johann Strauss. A popular meeting place for both local and international guests, posh seating and windows looking out on Vienna Ringstrasse setting the stage day or night, it is here that many suggest one will find Austria's best Guglhupf offered whole or by the slice. Open 10h00 to 24h00 for composed plates with multicultural influence, though earlier for Pastry, Coffee or Wine, service is attentive yet personable with Espresso served quick alongside Sparkling Water and tiny Chocolate Cookies. Waiting mere moments for items on display in the Pastry case, first Apple Strudel decorated with Breadcrumbs and Golden Raisins, it was after devouring every speck of delicate Puff Pastry that attention focused on Rosengarten's Marble Poundcake - "grand" in every way from the light yet moist crumb to slivered Almonds that mingle with Dark Chocolate.

After concert drinks and desert hit the spot. More sitting outside to enjoy the last earth of summer in Vienna. The drinks were great and the deserts wonderful.

This is the one place that has not honored a refund request during the Coronavirus crisis. Our trip was planned for months and we paid upfront non refundable back in November. Completely understand non refundable but these are extenuating circumstances. Vienna is shut down and even if you could get there I don't think you could stay in a hotel given restrictions in Austria. But this place won't provide a refund. I take this as a sign of how they treat their guests I will be rebooking my trip hopefully soon but will stay far away from the Grand Hotel and urge you to do the same If they can't do the right thing in a crisis they don't deserve our patronage

Jim Vivo If there was a negative star I would give 100 of those. Flying internationally all night and arrive to a cancelled room by the hotel. The hotel was confirmed for late arrival even though I checked in after my flight landed from NYC. I guess that means nothing anymore. And yet they have the nerve to charge a no show charge. Run, do NOT book this hotel. The front desk people are rude and all the managers on up. Again...Run Run Run from this hotel.

Although this hotel is technically five-star, we were definitely disappointed by this experience. Location: 5 star The location is right by the city center and main streets. We were just a 10-15 minute walk from st. Stephens and museum quarter. And a stones throw away from the opera house. Concierge: 4 star Friendly, accommodating Room: 3 star Shower water doesn't drain fast enough so there's about a 4-inch deep puddle in just a few minutes Room is fine, nothing spectacular Breakfast buffet: 1 star After the first day, we couldn't go back to the buffet. The selection (including their a la carts options) was tiny and the food was poor quality. Taxis outside: 1 star Hotel bellmen do not vet or help negotiate taxi rides to airport. Gym: 2 star Very small with a few treadmills and one machine that is supposed to have several functions.

Spent three nights at the Grand Hotel Wien in a trip to see the Vienna Christmas Markets and it lived up to the Grand Hotel name. I was expecting to be disappointed, often hotels with the facade and reputation of this hotel are tired and living on old glories. That was not the case here. Check in was smooth and the hotel room was a very nice size for an older hotel in the city center. Service was impeccable. Location is great, it was close to everything. Only minor complaint was the a la carte element of the breakfast, it was arguably one star though the buffet was so good it still was a five star breakfast. Steak and eggs sounded great but the steak was a very small sirloin cooked to death. Corned beef hash was ground beef mixed with red and yellow peppers and under-cooked potatoes. The rest of the breakfast was great, though. Hot chocolate was delicious. A Japanese area of the breakfast buffet included great miso soup. The Med part of the buffet had great hummus, baba ghanoush and another spread I had not had before. Cheeses were beautiful. Good pastry. Just avoid the cooked breakfast. Given the location, great rooms and great service, definitely a Grand hotel.

Perfect hotel for a romantic get away. Excellent location in the centre of it all. You'll be surrounded by the Christmas markets from November onwards and are directly across from the opera house and famous cake shops and coffee houses. Great service, friendly, welcoming staff. Breakfast was always something to look forward to with excellent selection of fresh fruit, pastires, cereals and hot dishes off the menu. Best omellette ever! Our room had a massive, comfortable bed, excellent facilities - massive TV and I fell in love with the bathroom.

Love it here. Feel like I rest well. There's wonderful room service and attendants. Spa and Tour arrangements for all. I enjoy the proximity to so many things to do. Historic and my favorite.

I stayed in this hotel over the summer with my mother for about 5 days and would have moved out, except our booking thru an agent did would have still charged us for the time there. The style is a matter of taste - and you can judge by the photos about that. The location was decent and convenient for taxis. The main problem we had, however, was with a concierge, the younger Italian one whose name I cannot remember. Upon arrival, my mother asked him to book us two tickets at the Opera - something that was quite important for us. He immediately suggested the most expensive seats the house - that were hundreds of dollars each. As anyone knows who goes to the theatre, there are generally decent seats that are not necessarily the most expensive seats in the house. She asked for other options and as a result, without elaborating on the quality of the seats, booked two for us. For this service, he received a very hefty commission, nearly doubling the price of the tickets, for seats from which we could not see ONE INCH of the stage. It was so incredibly frustrating, that we ended up leaving after the first act. Instead of apologizing when we told him, he became indignant! He alternately accused us of lying or asking for asking for "cheap" seats and was simply rude. He was arrogant and accusatory rather than respectful and apologetic. We were not asking for money back, but were upset and expected at least an apology. One reason why you stay in a high end hotel is that you expect the concierge will be able to help you with just such things - like knowing what seats have zero visibility in the opera house in Vienna (a location they must book daily!) I don't know what would be worse, that perhaps he didn't know what seats had zero visibility, or that he didn't care. The fact that he was then so rude and disrespectful to my mother (a 75 year-old woman with Parkinson's disease) left an incredibly bad taste in our mouths and truly spoiled the entire experience of staying there.