F1677ZAmatth
Google
This was a disappointment. We booked for four nights. The hotel was recommended to us by a local, along with a few other hotels. From the reception, to the room, to the breakfast, it did not meet expectations and was definitely a poor choice all around. I regret not booking at the other recommended hotel that, when we walked by it, was quite popular. ||Problems... we booked one of the nicer rooms with a balcony and more space. The room is poorly arranged with the toilet and closet in the entrance hallway leading to the bedroom, and the shower and sink in a completely different location. The room had a persistent and rather overwhelming smell of sewage. We let the reception know several times with no results. The first night reminded me of pig farm smells. The phone in the room doesn't get you anywhere, so to try to get someone to help in the room, you have to physically go to reception. Also, the robe in the room was dirty - some sort of food or something on it. I left it still folded, but showing the dirty stuff on it (maybe blood?) so the housekeeper could see the issue, but it persistently left . Other problems - the shower drain didn't quite drain all the time and the bathroom floor became a slippery mess. The tub (in the bedroom) was also a bit dirty - clearly meant for a visual effect and not intended for use. There are also no amenities in the room... no lotion, no toiletries - nothing. The restaurant... not once did any ever welcome you to the restaurant nor come to your table and ask if you needed anything. No smile, no greetings - just sour faces. They did come to our table to kick us out a few minutes after 10 am (they end breakfast at 10 am). That was the only time someone even talked to us to basically say, get out. I don't mind someone saying, "I am sorry, but we need to clear all the tables" and maybe "would you mind moving to the bar or cafe? thank you, and have a nice day" Instead it was, "we are closed. you need to leave."||Bottom line - don't stay here. There are much better options in the beautiful town of Graz.