Grand Hotel Zermatterhof

Me and my friend stayed one night in this amazing hotel. The staff greeted us the moment we stepped in and were very polite. The room was very cozy and warm with a great view. The indoor pool and the jacuzzis were amazing! The breakfast buffet was excellent and Lena was the kindest person we met there (everyone was great). There was also live music in the evening at the bar where we enjoyed some drinks. Kudos as well to Aliki from the spa, very helpful and friendly. Our experience was amazing and we totally recommend this place.

Potentially my favorite hotel in Zermatt. Subjective, of course - I understand why Omnia ranks highly and also think that Mont Cervin Palace is a great place, but the prime location, amazing staff, perfect rooms and general charme of the estate just work beautifully. I see the Matterhorn from my room and from my breakfast table - the breakfast itself is perfect - e.g., fresh fruit, various kinds of fish (great with poached eggs on toast), daily juice creation - but together with the sun rising and revealing Zermatt, the picturesque church and the mountains, I don't think I've ever had a better start into my day, even in places with extensive breakfast options like the best hotels in India or the UAE. The staff not only remembered my name but even my favorite table and the direction I like to sit. The Swiss just understand grand hotels - few places manage to come close. The spa is perfect and fixes me after a strenuous day in the snow. And there are countless nice details like the shuttle service to the station when you arrive or leave, the welcome package, the sunscreen in the room (which I assume some guests might tend to forget) or how non-alcoholic drinks are free and frequently replenished which is not about being cheap, but such a nice gesture nudging me into hydrating well and preferring healthy options. I could go on - the bars, the ski room, the raclette and fondue restaurant in the cellar or the smoking lounge deserve mention. The location is perfect no matter what you want - one direction and you're immediately in the inner city (e.g., for shopping, dining or to head down to Täsch by train for cross-country skiing), the other and you are directly at the bus stop to hit the mountains at the very next stop. The only downside I found was that I didn't particularly enjoy the LUSI cuisine, but I think this is merely a mismatch of expectations: it is probably a decent option if you look for drinks on the amazing terrace or maybe if your kids want burgers while you want a French duck breast, but primarily expecting haute cuisine might leave you disappointed - Alain Ducasse this is not, in short: my recommendation is to ignore it and go straight for Prato Borni for a decent dinner. But this is just a detail to be aware of and doesn't impact the overall world-class Zermatterhof experience once you are. In summary, I highly recommend this hotel. Such a charming place - I'm looking forward to many more stays to come.

Potentially, if not, the best Hotel of Zermatt ! Excellent location, rooms very well equipped and comfortable. The team is very caring from the arrival at the reception till the breakfast (which is very good and in a wonderful room with a glass ceiling). Special mention to the Bar team for their warm welcome, kindness, and friendly pricing. Will definitely come back !

Deeply disappointing and frankly unacceptable experience with the reception at the hotel and their restaurant Say Cheese. We arrived on time for our 8:30pm reservation for a party of five during New Year’s Eve week in Zermatt, a reservation that had been booked over 2.5 months in advance. Upon arrival, the hostess was dismissive and insisted—quite rudely—that no reservation existed under any of our names or under our hotel concierge’s name. Our hotel concierge immediately called the restaurant to resolve the issue. Despite this, the staff remained adamant that we did not have a reservation. At the same time, they acknowledged they had a “no-show” reservation for a party of five at the exact same time, yet still refused to seat us—despite the obvious conclusion that it was ours. We stood there for over 30 minutes trying to resolve their mistake. Eventually, with no resolution and no willingness to accommodate us, we were forced to leave and find another restaurant on one of the busiest weeks of the year. To make matters worse, we were then charged a 500 CHF cancellation/no-show fee on our card. The following day, Say Cheese refused to refund the charge, even though they themselves refused to seat us. Instead, they blamed TheFork and their “name system,” as if that absolves them of responsibility. Charging guests for a no-show when they physically showed up, argued for half an hour, and were turned away is indefensible. At minimum, this should have resulted in a full refund and a sincere apology. The fact that no compensation was offered—no refund, no meal, no goodwill gesture—speaks volumes about how this establishment treats its guests. Zermatt has many excellent restaurants. Unfortunately, Say Cheese is not one of them, and I would strongly caution others against booking here, especially during peak season.

The hotel provides excellent service. Personally, I think this is one of the best-service hotels I've ever been to in Europe, and all the staff are very nice. The room is spacious, clean, and well-organized, and the balcony is so lovely that I couldn't resist taking pictures.😆 Most importantly, you can see the Matterhorn from the window. Love it!!

Fantastic hotel combining charm of the Belle Epoque with great modern service. My husband made a booking in this hotel at the last moment and during the train trip there, he was telling me that he is not sure if its very good, but we are mainly going to be outdoors hiking so it doesn't matter that much. He should not have worried! From the second we arrived, and have been informed that we didn't need to walk from the train station as the hotel could pick us up by an electric vehicle (Zermat is a car free town) or even by a horse driven carriage, we knew that the hotel is fantastic. The hotel was beautiful, and that included restaurants, lobby, bars, outside terrace as well as our room. The room was very large, furnished in a very tasteful and comfortable manner. The buffet breakfast had a very extensive menu, but what I like the most was that there was a pianist planing through the breakfast time. Depending on side of the building you can have a view of the Matterhorn or not. We had the view of other mountains and the church and I loved it too. And finally I am going to mention what I loved about the hotel the most: it was the information about the hikes and the weather that every person working in the reception, not just the concierge, was able to provide us with. It was evident for us that they loved their work and that that they loved and knew the mountains around them. We hope to be back soon, to beautiful Zermatt and to this fantastic hotel. The hotel has a Michelin star restaurant. We had dinner there and I can also recommend it but I will write a separate review about it. For more reviews and photos follow my instagram profile @anitaisjustperfect More

Best service specially Lana from reception as soon as we checked in they upgraded our room to the view of Matterhorn and when we were checking out we informed them that we will have our train at 7 and we have a couple of hours to kill and they offered us to go to the spa which was really nice of them also our server Tania from breakfast was super nice and polite and had a fun conversation with us overall great experience 10/10 will recommend . Thank you so much!😁

We absolutely love this place! Viktoria provided the best service we’ve ever experienced in Switzerland.. She’s incredibly friendly, warm, and empathetic — truly making us feel welcome and cared for. Unfortunately (for our wallets!), she’s also a very skilled seller — hard to say no when the service is this good! Can’t wait to return.

Great place to have tea after dinner and to listen to a classical pianist from Italy. The hotel's central location makes it a fantastic meeting spot. The horses and stagecoach function as nice transportation around town. The outdoor skating rink is close by too.

Hotel is a located in the middle of town. The hotel itself is beautiful. My wife and I stayed for two nights. When we arrived at hotel we were greeted by a very friendly and professional staff. Unfortunately after checking in we were shown to our very expensive chalet room by a gentleman who said he normally is a driver and had never shown a room to anyone before. That being said he had no idea if the amenities of the room. As it turns out our house phones don't work so had to call the front desk on my mobile. I informed the front desk the next morning but nothing was done to fix them. On our second morning I had to call the front desk on my mobile 5 times before anyone answered. There was a phone in the bathroom but it was probably 50 years old and did not work. On the second morning we wanted to turn on the fireplace but were never shown how to turn it on. I called the front desk to have someone come show us how to turn it on and 30 minutes later a guy shows up with a gallon glass bottle of ethanol and tell me not to worry it is safe. Yikes !! The king size bed is maybe the cheapest uncomfortable bed I have ever slept in. Not a very high quality mattress. The pillows on the bed were mush with no support. Overall the room is quaint but not worth the cost. Staff is extremely friendly and professional. That being said, I would shop around next time.

Great rooms with good space , comfortable beds and pillows, good service and a great breakfast buffet. The staff are friendly and the spa is wonderful. My only thoughts are that I wish the hot tub was a little warmer and the gym open a little earlier. The hours are somewhat limited and so we couldn't use the gym due to our other activities planned for the day. Also, great location in town!

Perfect hotel to start our Switzerland trip. Our first time to Switzerland and Zermatt. Everything was perfect. The staff were all friendly and helpful. The rooms beautiful and clean and beds were very comfortable. We booked a mountain view room through AMEX and were upgraded to a small suite which was perfect. We looked out over the town and the Matterhorn. The complimentary wine was an added treat - Thank you. The breakfast was amazing. The only negative was that we were not there long enough to try their cheese fondue as the restaurant was booked for a private event the only night we were available. Gives us a reason to go back.

Quite a lovely hotel! What is lacking is the service. For instance, one morning, my boyfriend asked the concierge at the front desk to help us with dinner reservations at any of the restaurants on our list (4). Hours later, with still no word from the concierge and with dinner time an hour away, he went to ask for a status update. The concierge was taken aback, almost as if he forgot, and then responded "we are working on it still". Twenty minutes later, we receive a phone call in our room: "there are no reservations at any of the restaurants you wanted." As a result, we inquired with our personal concierge service, who had no problem getting us reservations for two of the restaurants on our list. So either the concierge at Hotel Zermatterhof did not even try to help us, or they really have no pull, even when the restaurant is on their property. Either way, it did not leave a good taste in our mouth. Quite a way to treat customers who are wanting to spend money on our vacation! Also, the lobby bar has some of the slowest service ever. I'd sooner be served by a snapping turtle than their servers. It took a waitress 30 minutes to even stop by with menus! Not to mention, another 30+ to bring us our check. I still left a tip... because I'm a nice person. But darn, what's a girl got to do to spend money around here?

This is EASILY the best hotel I have ever stayed at! It is located in one of the most beautiful towns in the world. Our room had a STUNNING view of the Matterhorn. The room was beautiful. I am guessing it was a suite? Not sure if all the rooms were like this, but ours had a dining area, living area, large bedroom and a two room bath. It was stunning. Everything was included. Wifi. All drinks in the fridge. Snacks. Fresh fruit. Wine. The spa in the basement was also stunning. A HUGE pool with a waterfall. Hot tubs that also look out to the Matterhorn. Four diffewrent saunas: Dry Heat, Moist Heat, Tropical Rain Forest, and ICE!!!! Drinks and fruit are made available and you can lay on comfy chairs by the pool. I will have to update this review to provide more details. I will also upload some pictures. One note: When looking on Trip Advisor, I was a little turned off by the number of negative reviews for this place. The only thing I can figure is that people must be scared off by the price. I cannot imagine a nicer hotel anywhere.

Really loved my stay here...they had extra touches.. music in the bar. Horse carriage for the kids. Taxi service. Breakfast was fantastic. Front desk was helpful and was able to provide directions. Rooms are comfortable with an Alpine feel...

This is unquestionably a fantastic hotel. Grand style that oozes class and european style. It is a very well established hotel dating back well over 100 years. The hotel has kept itself fresh and modern over the years by updating the facilities to match the age whilst retaining the historic grace. I've stayed here around 6 times and it never fails to disappoint. The evening meals in the main restaurant are a real feature of any stay here. The food and presentation is of the highest standard and any foodie will love it.

The Grand Hotel Zermatterhoff is a hotel that looks like it is stuck in time. When you walk in, you can almost imagine how it used to be 60 or 70 years ago. That being said, the property has been upkept very well. It is very clean. The rooms are a bit dated but overall quite comfortable. They are not as small as the typical European hotel room, but lighting is a bit on the dark side. The room could have used a few more lamps and lights. The beds and pillows allow for very good nights' sleep and rest. Maid and turn-down service was excellent. Our water, soda, and fruit were replenished daily. Some of the bath towels were a bit on the threadbare side though. The ski valet service was superb. Special shout out to Rafael. He was astonishingly good at remembering everybody's locker number, ski bags, and such. He was also quite efficient. He seemed to be able to assist 5 different ski parties all at once. He offered great ski advice and tips. Definitely a great asset to the Grand Hotel. The front desk and concierge staff were also very polite and quite helpful. They arranged train luggage service for us and also made several lunch/dinner reservations for us. By the 2nd or 3rd day, they recognized us and addressed us by name. We were very delighted with the included daily breakfast buffet. The spread was extensive! There were several different types of breads, cereals, yogurt, cheese, jams/honey, fruit, and beverages offered. Additionally, you could have made-to-order eggs, crepes, eggs benedict, and french toast. It truly was an overabundance of food! All in all, we were very satisfied with our stay at the Zermatterhof. The location was convenient to all of the shops and restaurants. The walk to the ski lifts was a bit of a trek, but taxis are plentiful. The building is beautifully lit at night. While I would not consider this to be a luxurious hotel by worldwide standards, it definitely is quite nice.

7 CHF for a cup of tea. This is all I can say about the pricing and or food as this is all my husband had there and I had nothing as I did not like any of the alcohol on the menu so I waited until we went back to our hotel. The tea was actually not nice tea either! The staff seemed nice though.