Grand Hotel Zermatterhof

My six VIP guests from the USA and I, Brigitte Heller, as their personal tour guide with 24/7 all-round service and CEO of LUXURY TRAVEL SWITZERLAND, offering tailor-made luxury journeys through the breathtaking Switzerland via Switzerland-Highlights.com, had a wonderful stay at your hotel. Many heartfelt thanks. We will be more than happy to recommend your hotel… 🥰

Best service specially Lana from reception as soon as we checked in they upgraded our room to the view of Matterhorn and when we were checking out we informed them that we will have our train at 7 and we have a couple of hours to kill and they offered us to go to the spa which was really nice of them also our server Tania from breakfast was super nice and polite and had a fun conversation with us overall great experience 10/10 will recommend . Thank you so much!😁

We absolutely love this place! Viktoria provided the best service we’ve ever experienced in Switzerland.. She’s incredibly friendly, warm, and empathetic — truly making us feel welcome and cared for. Unfortunately (for our wallets!), she’s also a very skilled seller — hard to say no when the service is this good! Can’t wait to return.

We had a fantastic stay at Grand Hotel Zermatterhof! From the moment we arrived, the staff were incredibly welcoming, professional, and attentive — the level of customer service really stood out and made us feel genuinely cared for. The room was very clean, comfortable, and well-equipped, and the breakfast each morning was absolutely delicious with a great variety of high-quality options. If I had one small suggestion, it would be to take another look at the pool temperature. It was quite cold during our visit, which made it hard to enjoy — perhaps it should be a bit puzzling that the main pool stays mostly empty while guests crowd into the jacuzzi. It’s a small detail, but one worth considering given how excellent the rest of the experience was. Overall, we had a lovely time and would definitely recommend this hotel to anyone visiting the area. Thank you to the whole team for making our stay so enjoyable!

My stay at the Grand Hotel Zermatterhof may have been short, but it was truly memorable. The service was absolutely impeccable—just as one would expect from a true Grand Hotel. Every detail was handled seamlessly, making for a wonderfully smooth and welcoming experience. There’s something special about staying in a place with such a rich history. The Zermatterhof has hosted legendary guests, and you can feel that heritage in every corner, from the elegant interiors to the breathtaking Matterhorn views. I only wish I could have stayed longer, but I’m already looking forward to my next visit. Until then, thank you to the entire team for a fantastic experience!

In early July, we visited Zermatt with friends and decided to visit the Lusi Restaurant at Zermatterhof. We spent two very beautiful evenings there, enjoying the pleasant, relaxing atmosphere with live music. The staff were very attentive and courteous, recommended excellent wines, and were constantly attentive to our needs at the table. We had two full dinners, including dessert. All the dishes were delicious, varied, perfectly seasoned and beautifully served. A special highlight was the dessert Crepes Suzette - classic flambeed crepes with orange liqueur & caramelized sauce - a small exquisite show at our table prepared by the restaurant’s wonderfull staff. It was our best culinary experience during our entire stay in Zermatt. Thank you! Jolanta and Dariusz Kondraciuk

Great hotel, but I was disappointed with the condition of the room, carpet was literally coming off the floor, bed was very firm, pillows were very uncomfortable. Staff was very friendly, pool and spa was excellent, having a ski room downstairs was very comfortable. I would come again, but next time I’m bringing my own pillows.

Absolutely beautiful hotel, right in middle of town, service is absolutely exceptional, staff are accommodating at every turn. ⭐️⭐️⭐️⭐️⭐️ Rented a snowboard nearby, hotel had it stored for me in a downstairs locker and were there with a bottle of water upon my return from Zermatt. Exceptional. Highly recommend. Will be back!

Great place to have tea after dinner and to listen to a classical pianist from Italy. The hotel's central location makes it a fantastic meeting spot. The horses and stagecoach function as nice transportation around town. The outdoor skating rink is close by too.

Hotel is a located in the middle of town. The hotel itself is beautiful. My wife and I stayed for two nights. When we arrived at hotel we were greeted by a very friendly and professional staff. Unfortunately after checking in we were shown to our very expensive chalet room by a gentleman who said he normally is a driver and had never shown a room to anyone before. That being said he had no idea if the amenities of the room. As it turns out our house phones don't work so had to call the front desk on my mobile. I informed the front desk the next morning but nothing was done to fix them. On our second morning I had to call the front desk on my mobile 5 times before anyone answered. There was a phone in the bathroom but it was probably 50 years old and did not work. On the second morning we wanted to turn on the fireplace but were never shown how to turn it on. I called the front desk to have someone come show us how to turn it on and 30 minutes later a guy shows up with a gallon glass bottle of ethanol and tell me not to worry it is safe. Yikes !! The king size bed is maybe the cheapest uncomfortable bed I have ever slept in. Not a very high quality mattress. The pillows on the bed were mush with no support. Overall the room is quaint but not worth the cost. Staff is extremely friendly and professional. That being said, I would shop around next time.

Great rooms with good space , comfortable beds and pillows, good service and a great breakfast buffet. The staff are friendly and the spa is wonderful. My only thoughts are that I wish the hot tub was a little warmer and the gym open a little earlier. The hours are somewhat limited and so we couldn't use the gym due to our other activities planned for the day. Also, great location in town!

Perfect hotel to start our Switzerland trip. Our first time to Switzerland and Zermatt. Everything was perfect. The staff were all friendly and helpful. The rooms beautiful and clean and beds were very comfortable. We booked a mountain view room through AMEX and were upgraded to a small suite which was perfect. We looked out over the town and the Matterhorn. The complimentary wine was an added treat - Thank you. The breakfast was amazing. The only negative was that we were not there long enough to try their cheese fondue as the restaurant was booked for a private event the only night we were available. Gives us a reason to go back.

Quite a lovely hotel! What is lacking is the service. For instance, one morning, my boyfriend asked the concierge at the front desk to help us with dinner reservations at any of the restaurants on our list (4). Hours later, with still no word from the concierge and with dinner time an hour away, he went to ask for a status update. The concierge was taken aback, almost as if he forgot, and then responded "we are working on it still". Twenty minutes later, we receive a phone call in our room: "there are no reservations at any of the restaurants you wanted." As a result, we inquired with our personal concierge service, who had no problem getting us reservations for two of the restaurants on our list. So either the concierge at Hotel Zermatterhof did not even try to help us, or they really have no pull, even when the restaurant is on their property. Either way, it did not leave a good taste in our mouth. Quite a way to treat customers who are wanting to spend money on our vacation! Also, the lobby bar has some of the slowest service ever. I'd sooner be served by a snapping turtle than their servers. It took a waitress 30 minutes to even stop by with menus! Not to mention, another 30+ to bring us our check. I still left a tip... because I'm a nice person. But darn, what's a girl got to do to spend money around here?

This is EASILY the best hotel I have ever stayed at! It is located in one of the most beautiful towns in the world. Our room had a STUNNING view of the Matterhorn. The room was beautiful. I am guessing it was a suite? Not sure if all the rooms were like this, but ours had a dining area, living area, large bedroom and a two room bath. It was stunning. Everything was included. Wifi. All drinks in the fridge. Snacks. Fresh fruit. Wine. The spa in the basement was also stunning. A HUGE pool with a waterfall. Hot tubs that also look out to the Matterhorn. Four diffewrent saunas: Dry Heat, Moist Heat, Tropical Rain Forest, and ICE!!!! Drinks and fruit are made available and you can lay on comfy chairs by the pool. I will have to update this review to provide more details. I will also upload some pictures. One note: When looking on Trip Advisor, I was a little turned off by the number of negative reviews for this place. The only thing I can figure is that people must be scared off by the price. I cannot imagine a nicer hotel anywhere.

Really loved my stay here...they had extra touches.. music in the bar. Horse carriage for the kids. Taxi service. Breakfast was fantastic. Front desk was helpful and was able to provide directions. Rooms are comfortable with an Alpine feel...

This is unquestionably a fantastic hotel. Grand style that oozes class and european style. It is a very well established hotel dating back well over 100 years. The hotel has kept itself fresh and modern over the years by updating the facilities to match the age whilst retaining the historic grace. I've stayed here around 6 times and it never fails to disappoint. The evening meals in the main restaurant are a real feature of any stay here. The food and presentation is of the highest standard and any foodie will love it.

The Grand Hotel Zermatterhoff is a hotel that looks like it is stuck in time. When you walk in, you can almost imagine how it used to be 60 or 70 years ago. That being said, the property has been upkept very well. It is very clean. The rooms are a bit dated but overall quite comfortable. They are not as small as the typical European hotel room, but lighting is a bit on the dark side. The room could have used a few more lamps and lights. The beds and pillows allow for very good nights' sleep and rest. Maid and turn-down service was excellent. Our water, soda, and fruit were replenished daily. Some of the bath towels were a bit on the threadbare side though. The ski valet service was superb. Special shout out to Rafael. He was astonishingly good at remembering everybody's locker number, ski bags, and such. He was also quite efficient. He seemed to be able to assist 5 different ski parties all at once. He offered great ski advice and tips. Definitely a great asset to the Grand Hotel. The front desk and concierge staff were also very polite and quite helpful. They arranged train luggage service for us and also made several lunch/dinner reservations for us. By the 2nd or 3rd day, they recognized us and addressed us by name. We were very delighted with the included daily breakfast buffet. The spread was extensive! There were several different types of breads, cereals, yogurt, cheese, jams/honey, fruit, and beverages offered. Additionally, you could have made-to-order eggs, crepes, eggs benedict, and french toast. It truly was an overabundance of food! All in all, we were very satisfied with our stay at the Zermatterhof. The location was convenient to all of the shops and restaurants. The walk to the ski lifts was a bit of a trek, but taxis are plentiful. The building is beautifully lit at night. While I would not consider this to be a luxurious hotel by worldwide standards, it definitely is quite nice.

7 CHF for a cup of tea. This is all I can say about the pricing and or food as this is all my husband had there and I had nothing as I did not like any of the alcohol on the menu so I waited until we went back to our hotel. The tea was actually not nice tea either! The staff seemed nice though.