Grand Hyatt at SFO

I highly recommend the Grand Hyatt at SFO! The customer service was truly outstanding. My husband’s back went out while we were traveling, and if it hadn’t been for the incredible team at the Grand Hyatt, we never would have made it onto our flight home. Alvin, a member of the security team, was an absolute blessing. He helped me get my husband (in a wheelchair) and all of our luggage from the hotel to SFO. He rode the AirTrain with us, stayed by our side through TSA security, and personally ensured my husband was safely transferred to the SFO assistance team. The Grand Hyatt also arranged for a wheelchair and airport carts to make the process seamless. The room itself was amazing — my first hotel room with one and a half bathrooms, complete with a TOTO toilet! The space was spotless, modern, and exceptionally comfortable. I’ve attached a few photos to show how beautiful it was. We couldn’t have asked for kinder, more compassionate service.

What a great hotel! We only stayed one short night as we were flying out of SFO in the early morning. I wish I had more time there. The hotel is impressive. The decor, the lighting, the lobby is all top-notch. The convenience to the Air Train was great. So easy.

The location is very convenient, but there isn't much within walking distance. But the air train did connect to the BART (subway), and after a bit of struggle and help, I figured out how to use the Clipper card with my Google Wallet. The hotel itself is beautiful, my room was immaculate, and the shower karaoke was 10 out of 10! Great acoustics. 🤣 Cons: My expectation was that this was a hotel for traveling business people, but my room didn't have a kitchenette. So if I were to stay for a couple of weeks, I would have to eat every meal from a restaurant. Sometimes, it's nice to just come back to the room, have a sandwich, and not talk to anyone for 12 to 16 hours. The hotel staff was a bit standoff-ish, but that could be the southern girl in me. Sometimes, we southerners lay it on thick and don't even realize that we're a bit extra when it comes to customer service. 🤣 My one actual complaint was how I was treated upon arrival. I had been brought in by a company as a speaker to a conference, but when I arrived at the hotel, there was not a credit card on file to check me in for incidentals. So I had to wait 2 hours in the lobby, after traveling for about 8 hours, for people from the company to come and check me in. The hotel staff should ask for a credit card for incidentals when the room is booked. Additionally, because of this snag, I fell asleep in the lobby. After some time, one of the hotel staff came over to me and asked me what my purpose for being there was. I said I was waiting to get checked in and explained the issue, I then showed her the text thread where I had been talking about the check-in issue with the company. Instead of verifying my claims in their computer system, she said, "You can't sleep in the lobby." Even though I clearly had a carry-on suitcase and a laptop bag right beside me. Although she walked away, I noticed that she and at least 2 other employees came through the area to observe what I was doing over the next hour. When the company representatives arrived to check me in, the desk staff acted surprised that I actually had a reservation. So, I don't really appreciate that humiliating experience of being treated like a pariah. I think I even offered to show her my ID. I get that your hotel doesn't want to risk having unhoused people taking advantage of your lobby, but the staff could have easily verified my reason for being there if they had just looked up my reservation.

Beautiful space to grab a glass of wine while waiting for someone at airport. Valet was super nice, I was 45 minutes early for my husband and they were very accommodating leaving my car close by. The bar however was pretty snobby. Black girl with a hoodie I guess wasn't their type. But my was delicious and a great way to kill time.

Had a wonderful stay with a very cool view of the international plans. The rooms are unbelievably completely silent. I had a fantastic night's sleep. The menus Google maps are not correct for the restaurant. The menu is very similar now between the cafe and the restaurant. I had a burger. It was fine. Valet parking was great. The only reason I gave it minus one star is because there's really nothing to do but eat and sleep. For five stars I feel like you need some sort of amenity like a pool or really anything that's just something to do that isn't in your room or eating. The television in the room had a fantastic Chromecast setup so I didn't have to set up my travel router and all that in order to use my phone on the television. And the bedroom had a really big TV.

This was a beautiful hotel with all amenities! It was also nice to have the ability to access the SkyTrain to the airport because I didn't need to rely on anyone else! I also felt very safe even wandering around at night because the front desk is always staffed! The quick breakfast we bought was also delicious!

I’m a native to the Bay Area who now lives elsewhere and returns to visit friends and family regularly. This hotel has become my home away from home because of its proximity yes, but mostly because of its outstanding guest service. I’m a globalist and the breakfast served in the hotel here is so good that I think about it even when I’m on the other side of the globe. The fare is seasonal, delicious, and inventive but what really sets it apart is the warm, friendly, and professional service. I’ve always received excellent front desk service and last night I got in after midnight from a delayed cross-country trip and the front desk staff were their usual welcoming and quick. I was up in my room and in bed within 30 min of my flight’s arrival. So key on nights where I need to be up early for meetings. Thank you thank you thank you!!!

The Grand Hyatt SFO is the nicest airport hotel in the country. It's so easy to get here off the air train and the hotel is stunningly gorgeous. We've stayed at the TWA hotel at JFK a couple of times, and while it's nice there, this property is a level or two above the TWA hotel in comparison. We got a room with direct views of the runway and watched a number of planes come and go which was super cool. The restaurant on site was off the charts, and the club lounge is really nice too. I couldn't recommend this hotel highly enough. It makes booking an early morning flight worth it if your staying here the night before!

The Grand Hyatt had the most luxurious sheets I've ever slept on. The room was very spacious for my 2 night stay. And we had a room far from the elevator so it was very quiet. The room didn't have a view of the airport, but this didn't bother us. For the age of the hotel, it was also kept very clean. Would definitely recommend this hotel if you need to stay overnight near the airport.

I recently had the opportunity to stay here during a work trip layover, and I have to say I was impressed. I'm unsure if it's because I have not stayed at a Hyatt in a while, but everything about this hotel was excellent--the employees, the amenities offered, the location, everything. The front desk was very welcoming and kind. Unlike other major hotel brands, it seems like these employees actually like their jobs. The room was perfect for a layover, especially with that tarmac view that I had--extremely quiet, too, thanks to those soundproof windows. I'll be back for future layovers!

Gayle and I stayed here again prior to a trip to Singapore. We flew down to SFO from Reno, and booked a room the night before our departure. Not only was that a travel delay buffer, but allowed us a Sunday visit with her Son and a trip into the City the next day to see an SFMOMA exhibit. There was no "free night" option this time, but I was able to cover it with money and points. The Grand Hyatt SFO remains a super convenient place to stay and one of great comfort. And there's just something special in looking out the window at the airport tarmac and the US 101 traffic patterns, against a scenic backdrop.

The ONLY reason for three stars is because the tram was down and it literally took an additional hour to ride the tram to get here because there is no shuttle! Otherwise, GORGEOUS hotel and great customer service especially in the restaurant located on the 3rd floor. There is a bar in the lobby and a happy hour. If ever in the area, please give it a try and let me know your thoughts.

This hotel shines consistently. I stay here a lot even if I'm not flying, it's Clean! European modern, great beds, new, staff can't do enough to help you. Several eating options that actually eliminate all your past history with airport hotels. Summary- it doesn't feel like an Airport hotel. The reason you'll like it. Prices for room, food, drinks etc very reasonable. Go!

Highly recommend this hotel if you are flying out of SFO. Very convenient location. You'll get on the "Red Ljne" and reach SFO in 2 stops. Id recommend SFO long term parking and taking the Blue Line to this hotel, as valet for multiple days can get very pricey. The hotel itself is clean and upscale. Large windows, great shower pressure, and a large mirror in bathroom. Don't expect the doormen to help with luggage though. We'll be back the next week fly from SFO!

We had an early morning flight, so decided to spend the night here, rather than trying to wake up extra early. This hotel is so convenient! The staff was great! We arrived a little early for our check in, and our room was happily ready. The room itself was spacious and comfortable. Our room faced the terminal, and it was pleasantly quiet. We didn't hear the sounds of planes taking off or landing through the window.

Easily the best hotel in the SFO area. We stayed in a room with a runway view. They provide a set of binoculars in each room, and you can watch the planes take off at night. The rooms are immaculate, luxurious and comfortable. Service is impeccable--particularly in their restaurant. I would actually recommend taking the air bus and dining here if you have a flight out. Such a wonderful option to have out here. We stayed for a week with a young child and felt like VIP guests daily. Gym has a Mirror and Peleton bikes. If you have points or club access, they have an impressive spread every evening. Last photo is of the spam fried rice at Quail + Crane.

Love how quiet and low-key this Grand Hyatt is, but you know what's not very Grand Hyatt-y? Seeing an ant run across my table during food service at the Grand Club lounge and further discovering several wandering ants on the windowsill (guess they have an interest in plane-watching too? lol) and on the floor, which didn't seem to have been swept for a few days as there was a noticeable amount of fallen food debris. Also didn't like that I couldn't adjust the fan ventilation strength in my room. Was a bit humid in my room, so much that I woke up the next morning feeling groggy. Back to the positive side, fantastic view of part of the International Terminal A runway in my room (room upgrade). Grand Club (lounge access is an added charge) also has a clear runway view (an on-level-airport-like view whereas in the room the view was more top-down) and the provided hors d'oeuvres were quite tasty. Pretty thick room walls; I couldn't hear neighboring guests at all. Overall not great general-hotel-stay-wise but I'd still recommend this hotel strictly for the enjoyment of watching planes of various international airlines leaving and arriving. Parking: valet or SFO airport self-parking (self-parking requires taking the no-fee AirTrain, which has a dedicated hotel stop).

Great hotel for a night but not longer, walls are thin, very eye pleasing. The front desk kind of pick and choose on who they want to offer complimentary iced tea drinks which was a bit disappointing because they didn't offer it to us upon check in, we only found out the next day when we talked to the other staff about that drinks they had on the counter.

When visiting Northern California we prefer taking a late morning flight so often find ourselves staying one night near the airport to avoid the unpredictable and serious traffic of San Francisco. So I was delighted to find the newish Grand Hyatt that's located directly at the airy-no waiting for a slow, packed, free shuttle bus-instead just hop on the sky train. Yes, the same sky train that connects all the terminals and the rental car center. So for this trip, we dropped off our rental car after a great dinner with our son in the city, and after returning the car, we're in the hotel room 15 minutes later as there is a sky train stop specifically at the hotel-just like Disney. As for the hotel itself-our room on the 11th floor (out of 12) had a sweeping view of the tangled traffic maze at SFO. The room was fairly large, had bedside electric ports, a large modern bathroom and was exceptionally quiet. A perfect oasis for a one night stay and just a short hop via sky train to our terminal in the morning. Perfection.

So this rating is strictly from an ambiance perspective. We had time to spend before a late night red eye flight so stopped into the hotel between the rental car center where we'd returned our car and the airport terminal. The hotel has a stop off the air train so it's super easy access. You'll see from my pics that there are some beautiful art installations on this journey. The walkway from the air train to the hotel entrance is lined in brightly colored stain glass windows that are very pretty. The lobby has open seating and charging stations, as well as two restaurants to select from. We ate at Quail and Crane (left a review on that page about the experience). However, hubby also stopped into the market for a cookie after our dinner. The hanging art installation in my pics is truly only partially visible from the upper level where you enter. Taking the stairway down to Quail and Crane gives you a fuller view of it. I commented on it and a worker overhearing me explained that the white plates (that's what I've decided to call them) at the top are representative of the fog in the city and the designed plates that hang below represent the landscape you see beneath the fog. There are a group of plates that are clearly the grass and a group that are clearly water (San Francisco Bay?) and then other uniquely designed ones that I don't know enough to understand. Anyhoo, it's beautiful and fun to explore visually. You can tell from the restaurant reviews that it's pretty common for travelers to stop into the lobby so the staff greeted us warmly and asked no questions about our presence. If you have time to blow on a long layover, the hotel offers a good change of scenery and a safe environment to hang out.

We checked in the night before our flight, as it was an early flight to leave to fly to O'ahu. When we entered the hotel from the elevator, it was very a high quality hotel the minute you walk towards the front desk. They welcome you immediately, upbeat but comfortable speaking and will do anything you need to make your stay exceptional. We went to our room and wow we admired the beautiful and spacious room. From the hallway to the amazing view of the runways with the big beautiful planes (you cannot hear the them at all). The beds are super comfortable and felt wider than a normal queen size. The bathroom is stunning! You'll see from the pictures. When it was time to go to bed the four of us slept throughout the night. No aching pain in the morning, just up and ready to shower to leave. I would stay here again if we fly out of San Francisco.

Came here 4/4/2024. Had a quick 1 night stay after Alaska canceled a flight on me. I am a Globalist. Room hard product was a bit small and water pressure was weak. However, everything was modern and didn't see much wear and tear. You are able to see the runway and aprons if you have a room with a view. I like the lobby and hallways, they are clean and modern. Breakfast was delicious and a-la-carte instead of a buffet. The Grand Club had decent offerings that I was able to make a dinner out of.

Writing this review at almost midnight because I had the munchies and went to the 24/7 market on premises and got a chorizo breakfast burrito 4/5, nutty butter, Hershey's cookies and cream candy bar and yogurt parfait (1/5). Yogurt parfait was sour and didn't have any taste. Market has a ton of good snacks and food, def recommend the chicken Caesar salad, very delicious. They offer pizza ! Super awesome! This beautiful hotel is located on the SFO airport property with incredible views of the airport terminal or highway city life. What sold me on booking this hotel vs others were the awesome reviews on Yelp, amazing location and free transportation from airport terminal directly to Grand Hyatt via air train. The whole process from getting off the airplane and walking to the airport train to arriving to hotel super fast . The hotel check-in was seamless. The whole hotel is about 5 years young and newly renovated.. The gym is amazing and offers a few peloton bikes, kettle bell weights, many various gym equipment to use, cucumber cold towels, recycled earbuds, freshwater, and more. The beds are super soft with buttery soft special sheets that you can purchase from downetc. The bathroom and shower are pretty amazing. Auto light up nights when you walk to bathroom at night. Cool little light piece next to bed if you are reading. Love the tile work on the floors and shower. I want something similar to this for our master. The view from the room is very nice (no balcony. . Uber and Lyft drivers can pick you up very easily in the valet parking area. You need room key on you as you have to scan it in the elevator. The entire hotel is super clean, nice design, and super updated! You can text this # for 24-hour support: 650-482-8525. Would def come again. Tips: If you get a two queen bedroom plus, you can get a bathtub, you just need to request it. Reg two queen only has a shower. Bathroom comes with complimentary body wash, shampoo, conditioner, body lotion that stays in room (big size) You can find hand sanitizer stations through out the hotel premises which is nice. Must use room key card to access elevator so have that on hand. All the hotel staff were very nice, accommodating & professional. Crab cakes at the bar next to the market was delicious First time having a crab cake. On SFO property & 20-40 min from Pier 39 area. Lastly the hotel is very clean, designed very intricately! I was taking photos of the light fixtures, tile work, Cons: this hotel does not have pool, Jacuzzi or spa. Not even a sauna. I would say it's not really child friendly, more for adults and corporate work trip (flight attendants, corporate , etc)

A truly amazing experience. I booked a corner suite for date night and it did not disappoint. Views that can't be beat along with amenities that beat out some mega resorts. Check in was a breeze and the staff were all incredibly friendly. I wish the valet wasn't "mandatory" but I'll live The room was almost flawless. My only complaint is the cement column that obstructs the bedroom view, and the that fancy toilet that seems possessed lol other than those 2 things, the room was perfect. While the views are incredible during the day time, they are even more so at night. I have stayed at some of the nicest resorts the world offers and the hyatt's gym puts many of them to bed. Pelatons, treadmills, cables, smith machine, towels, water, etc. My only thought is they could use a few more cable handles and it would have been awesome if the gym was on a higher floor so you can see the planes while on a run. The restaurant is rather small but very good. Would've to see them expand it. I'd like to tell you that the experience is worth your time, but then we would be battling for the same room

Such a Wonderful choice to stay near SFO! It's really convenient to get from SFO, take the air trek to the check in desk. We didn't get the upgrade to suite but our double bed room was just great! Perfect for two. Breakfast was amazing, had an extra side because of our globalist status with Hyatt. Gym was great too! Definitely will recommend this place to friends and families!

Convenience is key. The Grand Hyatt is on the grounds of SFO. We stayed at this hotel during a long layover from Japan. Being at the airport, it was very easy to access. The room was nice with views of the runways. We were also provided with binoculars to watch the plane takeoffs from the room. A nice touch. The room itself was pretty low-key. The one thing that did feel luxurious were the Balmain toiletries. The bed and linens were comfy enough to get a good sleep in. Greens Hyatt SFO is all about the convenience of staying at the airport. The accommodations are fine, but most importantly, it's quiet and peaceful. Ideal for a good rest and recharge.

Honestly, one of my favorite hotels for work trips. I recently stayed at the Grand Hyatt at SFO for two nights and loved my stay. My incoming flight landed after midnight and the hotel had no issues with me checking in incredibly late (I called in advance to alert them) and I was awarded a complimentary upgrade to a room that overlooked the runway. (I adore that they have a plane guide and binoculars in the rooms for any plane or airport enthusiasts!) I have Globalist status with Hyatt and they did everything to recognize that: complimentary upgrade; free breakfast at their restaurant; late checkout; and fantastic appetizers and honor bar in the club. The room itself is small, but cozy - great natural light and quiet. I love the bathroom amenities and robe provided. While I don't love the almost $50 valet - you also have the option to park in SFO's longer term or short term parking for slightly less money, but the slight inconvenience of having to take the air tran to the hotel. Overall, a fantastic hotel, a fantastic staff, and some place I will definitely stay again!

Grand Hyatt SFO was an awesome experience! It's conveniently located at SFO and accessible via the sky train with the red line right from any terminal. Room was quality with a spacious bathroom and comfy bed. Watching the planes come and go while having a Nespresso was a fun way to wake up! Breakfast at Quail + Crane was excellent as well with tasty crab eggs Benedict and fruit platter. Staying here isn't the cheapest but with WOH points it wasn't too bad and the convenience and quality after a long flight was worth it.

Great service and best eggs Benedict u can eat. The Canadian bacon is best I have eaten nice and thick juicy and eggs a very good along with toast is still crispy when it arrives after eating one side the English toast on next egg is still fresh and crispy wonderful with potato's and a small salad Waitress is amazing and so very friendly along with entire staff I do have to pay for parking but they do stamp it and it's well worth the extra cost at least to me. It's a hotel restaurant and we eat dinner here too and the food at dinner is just as good oh waffle is great too by the way

Beautiful hotel Can't beat proximity to SFO especially via the AirTrain And all staff so far have been helpful and accommodating; only caught Fely's name at front desk at 2 am, but the doorman and maybe the concierge were also fantastic

I've never spent the night at a "GRAND" type of hotel in my life and wow! What an experience! I was in town for an All Hands event with my job and checked into the Grand Hyatt SFO that is conveniently located at SFO with connecting shuttles to your flight! The Hotel was both attractive in its presentation and their staff was as friendly as can be. It was definitely a welcoming experience. The food provided for everyone attending the meeting was delicious and plentiful. I will definitely stay here in the future, no complaints!

I have never stayed at an airport hotel before but this was amazing. It connects directly to the air train to SFO so we were at our terminal in literally minutes. The hotel itself was also very beautiful and comfortable. I really appreciated the attention to detail, including the motion sensor lights under the bed and in the bathroom, as well as the foam roller in the closet. I also loved that it had a nespresso machine and free cans of water. The checkin process was super smooth with no long lines - we were in and out in minutes. There also appears to be a coffee shop, bar, and convenience shop for snacks as well as nice views. Highly recommend and will definitely be staying here again!

Stayed here twice and experience was amazing both times. I can honestly say I will be staying here every time I take a trip out of SFO. While admittedly pricey, you can't beat the convenience of this high quality place. I was able to check in at 2pm and had a very tasty lunch at the Quail and Crane restaurant within. The menu is not large, but what they have tastes excellent. When I ordered room service for dinner, they were out of a lot of items because they changed the kitchen menu without changing the room's menu. But our party was served complimentary items of what they did have to make up for it. Room itself was quiet and had soft beds conducive to restful sleep. When I returned a week later to stay another night, my flight landed at 10:30pm. The airport assist person was able to help my travel companion needing a wheelchair all the way to the door of the convenient Airtrain. There are luggage carts near the train available for rent that you can use to help transport your suitcases. Once off the train, the walk is very short to the lobby. Staff were extremely friendly, welcoming, and helpful getting us to our room, and even returned my tablet I had left behind in the room during my prior stay. One thing to watch for are the motion-sensitive night lights both under the counter in the restroom and under the bed on both sides. They are handy if you need to get up in the dark and will turn off automatically after a couple of minutes, so be patient while waiting for the dark! It will happen. I look forward to returning for another stay soon!

I didn't have much time here and didn't explore the hotel. I just came to crash. And crash I did. The room is VERY nice. I had a view of the planes and didn't hear a peep. I heard nothing, all night. Impressive. The bathroom is huge, the water pressure was fantastic, and they had tons of amenities. Everything from Qtips to slippers. I loved the Nespresso machine and had TWO coffees in the morning. A rarity for me. The bed was so comfortable and they had good pillows. I love how they have motion sensor lighting under the bed and sink. That way you can move around without having to find a switch. Also, I could stream my own channels on the TV. That is not standard at all hotels, and I appreciate it. My stay was excellent. The reason I dropped them down a star, check in was a pain. We got to the desk at 1am. My company has a corporate account here and there was a mixup. Not the Hyatts fault. However, after some calling on both sides, our paperwork and keys were brought out. Fantastic. But instead of having us just sign the paperwork and give us keys, the man at the desk made us wait until he got everything entered into the computer. He could have been kind, and let us go to bed, since he had everything he needed from us, but no. It took him another 20 minutes to very slowly get our reservations put into the computer. I got into my room at 1:45 in the morning.

Convenience to Air Train at SFO was the reason we booked a night here. Perfect for an early morning flight -- especially if you can use Hyatt points. (Not sure I would pay $400 for the convenience. ) Very comfortable room. View of the gate area at the airport. Some nice touches such as the Nespro coffee set-up which unfortunately we did not have time to use. We were in room 844, a bit of a walk from the elevators. We wanted a casual dinner so headed to the Twin Crafts Market on the lobby level. Good selection and very reasonable prices for a hotel. I had a very filling grilled cheese sandwich made with white Cheddar, American, provolone, and tomato. $8! I added a generous cup of tomato bisque soup for $4. Both were in my "best ever" category. DH also had a sandwich (either a pastrami reuben or a panani) in the $14 range. We could have had delivery to our room but with limited table space opted for the lobby. Many good options for eating there ... while people watching. One thing that impressed us was how friendly and helpful everyone was from the moment we checked to checking out. Other businesses could take note of the 5-star customer service here. Although we were practically in the airport, I always stress about missing a flight -- especially with limited options on rebooking. We asked for 5 AM valet service as we had lots of luggage for our 3-week, 2-climate trip! The valet was very accommodating. He helped us down to the lobby entrance near the elevators to Air Train. He even found a luggage cart for us which saved the day on navigating to Air Train and then to check-in. We were in the hotel for a little more than 12 hours. But worth every Hyatt point we used! We will definitely stay at Grand Hyatt SFO next time we have an early morning flight.

I've stayed at all the major hotel brands and recently have been staying with Hyatt properties. I had a few regrettable stays with Hilton only to find out locations are franchised and franchise owners don't care about your stay, only your money. I stepped out of the box this time, this was my first Grand Hyatt experience and as you can imagine, the service was exemplary, but it's just not worth the money. I don't need the fancy fixtures or the art, but as I people watched I saw a lot of people who in my opinion overpay for everything. $500 khakis, $500 button down shirts. I don't shop at Target, but trust me when I tell you, I stop at every Marshall's I pass . I always find great value in their limited stock. The hotel experiences it out of hand in my opinion. 1st, you want $400 for an overnight stay, but then you want another $50 for me to park my car? I know it's commonplace now, but parking should always be free. It's your property, stop monetizing everything. I also think at those prices, Breakfast should be included, and truth be told that is what I liked most about most Hilton properties. I also like the fact that Hilton had shuttle buses, but in this case, the hotel is at the airport, so no shuttle required and if you are ambitious the Bart is right there and will take up far inland if need be. Honestly, I think I prefer what Hilton has to offer, but the service there is on par with Motel 6, so I'll give up the perks, and spend a little more to stay somewhere they won't let you leave unhappy. I don't think the Grand Hyatt is worth the extra cash, but if you can afford it or just want to impress someone, you know where to find them

A wonderful hotel located on the Train connecting to SFO. Definitely better than rushing through traffic and trying to find parking. Beautiful lobby and immaculate rooms. What you would expect from a Grand Hyatt.

Very nice room. Great bedding. Nice size room. Big flat screen tv. Nespresso Maker. Lovely hotel attached to the airport. Staff was friendly and knowledgeable. This is another one of those hotels which calling it a "luxury hotel" is questionable. They have the soap, shampoo and conditioner on the wall of the shower. Never claim to be a luxury hotel if you're doing this method. I gave the hotel a 4 star because if the small items like the soap. Go back to individual soaps, shampoos and conditioners for the prices being charged.

Wow! Wow! Wow! When you first walk in from the air train you get a sense of hospitality & comfort! The fire was going in the lobby & the restaurant had mood lighting but inviting atmosphere. Now: check in process was ok nothing GRAND but not bad.. just average for Hyatt standards We got a room on the 5th floor, the room was beautiful with a huge bathroom and nice Nespress + canned water Waiting for us! (The 5th floor is the floor above lobby) the rooms at the end of the hallway/ right before the corner rooms were smaller than others! What was in the room: - 3 bath towels - 4 nespresso coffees [decafe + caffeinated] - 2 canned water -fridge -q tips - hair dryer etc The view was of the airport bc after all, you walk to this hotel from the airport! All indoors but it connects! The gym was located on floor 1, great LARGE gym.. tons of equipment and machines to use. Newer models with 2 Pelotons!!!! A plus for sure!!! The market on the lobby floor had tons of options including a coffee bar/ tons of snacks/ sandwiches and salads and tons of Great alcohol including wines/ old fashioned/ and large beer selection for a hotel Overall: stay here if transiting thru SFO.. it will relieve a lot of stress and keep you well rested for your trip! We will return!!

NICE HOTEL!!! Rooms spacious and COMPLETELY soundproof from the planes which makes watching them land and take off all the better if you like that sorta thing. Beds COMFORTABLE, making for a wonderfully sound sleep! Complimentary robes and slippers even MORE comfortable than the bed (wish I would've bought a robe to take home)! Views NICE GREAT lighting in rooms Restaurant delicious Everyone from Housekeeping to the front desk were pleasant, kind, and helpful! Honestly, YOU CANNOT GO WRONG picking this hotel to stay in! Make a rezzy and thank me later

Okay, here's the issue. My wife's Godbrother was visiting from Japan for what may be his last international trip. The man is 93-years old, formerly an executive with a Japanese Corporation where he travelled international more than 50% of each year. After he retired from his company, he began working for the Ministry of International Trade and Industry, still travelling the world. His agenda for this trip was to visit with us for two days and one night; spend one night at an airport hotel; fly to Santa Barbara to visit with friends for three days and then to New York for four nights before returning home. So, we picked him up from SFO after he got his luggage and came out of customs. We took him to In-N-Out for burgers and then told him to nap if he pleased as we drove him to Yosemite Valley. As a young man, he had spent several months backpacking through Europe while staying in hostels and climbed all the major mountains in Japan. He had always wanted to see Yosemite but had never had the opportunity. We managed to snag a couple of cabins with baths in Curry Village. It was going to be a short visit for sure, but another opportunity may not present itself. After a dinner at the Mountain House; a night in a rustic cabin; Breakfast at Base Camp Eatery; lunch at Priest Station Cafe in Big Oak Flat and then to the Grand Hyatt SFO for his overnight before catching the tram to the airport. Except, he wasn't booked at the Grand Hyatt. He was booked at the Hyatt Regency, three miles away. He could cancel the Regency and get a room at the Grand but the Regency would have to charge him a 50% penalty deposit for cancelling so late because they had been turning away bookings. So, we had to reload his belongings and drive to the other hotel which is an older property and uses shuttle busses instead of what should be the more efficient tram. What's with the long-winded review? It is typically not the Japanese way to complain. It is not professional to lose face in front of others. Even when a business man is trying to figure out how to say NO, he will often nod his head in the affirmative until he can find a way to extricate himself from the situation. I, on the other hand, am American and am will to be crass and obnoxious to make my point. You don't have to agree with me but I demand to be heard. You can make your points and I will listen. Hyatt, you did the man wrong. The reservation was booked through Hyatt Japan and they booked him into the wrong hotel. While your cancellation policy may be in black and white, when the origin of the error was made by your company, what is the cost of good will? There was a room available at the Grand Hyatt. This issue should have been escalated to either the Regency Hotel Manager or Corporate for a quick resolution. I only gave the two-star rating because the Doorman and the Valet were kind enough to allow me to park my car in the driveway while our guest was "checking in" and then gave me driving directions to the Grand. Personally, I am happy to be a Gold Elite Marriott Bonvoy member.

This is a great and convenient addition to SFO. I need a nights layover to get back to Denver and got a room. This is a very lovely and well thought out hotel. Nice, modern, spacious, clean and aesthetically pleasing to look at. Our room was large and modern. Nice big flat screen TV. Nice Bathrooms. Wi Fi sucks but we all got 5g right? Very quiet Nice service. Probably 5 minutes by the air tram. If you need to spend the night near the airport The Grand Hyatt at SFO is a great choice.

Used my AMEX credits here and I simply cannot recommend this place enough! Very quiet despite being at the airport, must be well-insulated, and superb views. I got some work done here for a couple of days before my trip out of SFO. The quiet atmosphere allowed me to focus. Also the shower is very good since the water pressure here is very strong. Highly recommend this hotel!

The Grand Hyatt at SFO (NOT Grand Hyatt San Francisco) was such a pleasurable hotel stay that I may fly into or out of SFO overnight just to stay there again! It was a relief to arrive to a beautiful, clean, comfortable, and new LEED hotel. The most challenging part of my arrival was figuring out how to drive into the hotel! Several employees said they also had trouble for a week or two when they started working there because it is very tricky if you are driving into the hotel. Most guests take the skytrain which comes in directly to the hotel from SFO, so there were flight crews mixed in with people with luggage checking in and out as they perused the very handy flight board behind the check in counter. Rooms during my 2 stays were about $350 including all taxes, fees, and valet parking (which I paid for in advance using the Hyatt app as a member, and it was a reasonable $36 a night with in and out privileges, as opposed to double price for hotel parking in SF proper). I asked for an ADA room without feathers and they delivered a wonderfully comfy bed, with 2 sets of robes, slippers, and a note from housekeeping saying that it was checked for feathers before my arrival! The removable shower/tub seat was handy for getting in and out, and the handle bars were thoughtfully placed at different levels. The door also had a wheelchair level peep hole! All the bath products were natural and smelled fabulous! I loved the specifically marked makeup towel next the sink! The room itself had a space for either a laptop or food tray, along with a safe, refrigerator, Nespresso machine, and tea kettle, along with coffee capsules, tea bags, and alkaline water bottles in metal containers! Their in house restaurant was just one of the options for guests, including a lobby bar and self service 24 hour snack area (that was VERY expensive-$15 for 3 bags of snacks). But overall the restaurant prices were very reasonable from drinks to food, offering mostly Asian fusion cuisine and a full bar. Their menus are all on tablets, and their staff was universally professional, kind, and efficient.

This is a most beautiful hotel including the restaurant. Unlike at other local business hotels, this one has a gourmet restaurant. The food is excellent. The club lounge is fantastic also. If it weren't so much more than other competitors, I would always stay here.

We stayed here during our road trip to San Francisco. The parking was a little confusing and ended up parking at Terminal Garage A and taking the AirTrain over. The hotel was "Grand" and beautiful. The check-in process was fast and smooth. Our room was nice and clean. We would stay here again and next time, we'll request a view of the air strip so we can watch the planes take off.

This is the only hotel that's right on the airport, which means you don't need to drive to reach the airport. It was expensive but very nice. Great room. Good checkin and checkout experience -- comfortable bed and very nice bathroom as well. All in all no complaints.

Stayed at the Grand Hyatt SFO (located at the SF airport). Upon check in through the WOH APP we were generously upgraded to the "Runway View." Soundproof windows from floor to ceiling and binoculars for viewing the planes at a distance made this stay a very cool experience! Such an impressive, modern and attention to detail Hyatt property! We loved how our room viewed the planes circulating throughout the runway. We were welcomed with delicious newly baked chewy chocolate chips, champagne (celebrated an anniversary), waters and other amenities to make our stay feel pampered (engraved slippers, Balmain brand toiletries). We took advantage of the bar, amazing drinks (my favorite was the "Tiger-A-Go-Go"), the 24 hour coffee and bakery market and dined at Quail & Crane for dinner (also onsite). Dinner was not only delicious but also generous in portion! This Hyatt location is connected to the airport. It offers AirTran service to and from the terminals. Staff was welcoming, friendly and gracious. I wish we stayed an extra night. It was a treat!

This was a great hotel to stay in after 3 flights in a day. We went from Santorini - Athens - Zurich - San Francisco and didn't want to wait 5 hours for our final leg home to San Luis Obispo. The Hyatt at SFO is a great choice as it is located right on the airport's rail line, check in was phenomenally fast, and our room was perfectly quiet. We made it back to security for our morning fight within 7 minutes. We ate at the bar - chicken wings and burger were great. Bartender was very attentive and pours a perfect vodka/7. Our room was super comfy. I'd definitely stay here again.

I stayed here a few days ago after dropping off a family member at the airport and it was a very pleasant stay! The room was nice and quiet, and the bed was very comfortable. The room was very clean as well. There was a TV, phone, complimentary toiletries, tea, and coffee. If guests wanted to, they could even buy some things in the room from the hotel such as shoe cleaning supplies or exercise equipment! I also liked the convenience of the air train station being a part of the hotel as well for easy travel! The service was also very quick, friendly, and easy. Aside from the front desk, there is also a snack/coffee/baked goods shop and a restaurant inside the hotel as well. I would recommend this place for travelers.

There was a foam roller in my room, doesn't get better than that! 5 stars for convenience and amenities. The service is above and beyond, kudos to the bartender for getting us cucumbers for our G&T. The bar seating is beautiful with digital easy to navigate menus. If you are overnighting for a flight, I recc this spot. Minutes to get there on the tram and minutes to get back in to security. The luxury shower products smelled amazing and the slippers and robe a plus. There's chamomile tea and caffeinated tea as well with w a tea kettle. Two bottles of water which is in a reusable/recyclable package. A handful of Coffee pods are a provided as well, my favorite was the iPhone charging station bedside. There's a foam roller which is clutch!

Convenient. Contemporary. Coffee courtesy of Nespresso in the room. Calories can be had on the 4th floor. Can't beat the train right there and connected to the airport. Car rental easy transition to the hotel. Caution though - early early AM hours the trains can be running the opposite direction so more carefully if heading toward or away from the airport.

My family and I recently stayed at this hotel for two nights and it was a great experience. We booked a king runway view room and requested an early check-in and a baby crib, both of which were accommodated with ease. A pack and play was provided and already set up in the room, complete with a baby blanket, lotion, and shampoo, which was a nice touch. The hotel itself was exceptionally clean, very convenient, and just a short ride on the air train from the terminals and you are dropped off right in front of the lobby. We also rented baby gear from baby quip and they delivered it straight to our room while we were out. We appreciated the complimentary Nespresso coffee, Rishi organic tea, and bottled water. Robes and disposable slippers were provided giving it a cozy comforting feel. The bathroom was fully stocked with Balmain Paris toiletries and clean towels. Binoculars were provided in the room which gave us a closer view of the runway. We enjoyed using them to watch the planes taking off and landing, which was a unique and fun experience. We also ordered food from the Twin Crafts Market one night, which was open 24hrs. The crusted chicken tenders and BBQ brisket mac and cheese were decent and satisfied our hunger. Overall, we had a fantastic experience at this hotel and would definitely stay here again. Everyone was so friendly and helpful. The cleanliness, service, and convenience of the hotel, along with the thoughtful touches such as the binoculars made our stay very enjoyable and family friendly!

Bottom line: it definitely lives up to the "GRAND" in the title. I was excited to try this place out and I seized the opportunity during a work trip. The positive reviews left by other Yelpers were spot on. Everything from customer service, the rooms, the Grand Club, to the restaurants, and ease of the Red Line train that connects directly to your Airline Check-in desks... this place has it all in one for your convenience. The room was spacious for two people and the bathroom was relatively large. There's a nice coffee station by the drawers and two aluminum can waters that can be reused. The view out the window onto the tarmac is mesmerizing and I'm not even into planes all that much. It's good nice window to make you stop and reflect. The bed itself is nice with plenty of pillows. The bedding is soft but the pillows are a bit too hard for my taste. Finally, the Quail and the Crane restaurant on the 3rd floor is amazing! That place deserves a review of its own. Definitely stay here when able. I shall return!

I had no intentions of staying here. But when my flight was cancelled and the next available flight was the following day I opted to check into the Grand Hyatt because I was tired, emotionally and physically exhausted, and in pain after hurting my foot. I had no rental car or knew anyone in the area so my options were limited. But I am grateful I came here. The convenience was the best feature. A tram quickly took me from the terminal to the hotel so it made the ease of getting there and back to the airport in a quick straight forward fashion. It was awesome. I was greeted and welcomed upon entering. The lobby was bright with a lot of natural light. The hotel had a very modern feel with granite and marble everywhere, modern decor light fixtures, and minimalistic furniture. It was very nice. My room was on the 12th floor overlooking the runway. Gotta admit I was a bit skeptical about a runway view. Airports and airplanes aren't notoriously quiet. Jet engines are among the nosiest machines on earth. Throw in the beeping from the various tugs and vehicles it is an environment where cacophony rules. But I never heard anything. The room was sooo quiet! I watched airplanes silently leave a bit mystified how the Hyatt accomplished this feat. In my room was a variety of little extras. There were binoculars and a plane guide so I could plane watch if I liked. There was a massage roller that could be purchased or used in room. A small tea kettle and a couple of nice looking teas and k-pods covered the coffee. There were lovely robes and fluffy towels. It was very comfortable. The bathroom was nice and large. I missed a bathtub because I personally like a good soak but the shower was awesome since both the ceiling fixture and the wall one could spray water at the same time. I enjoyed that. I had to laugh when I saw the scale. I am on vacation. I am not feeling brave enough to step on that! Check out equally was easy. I was able to do so from my phone on the app and drop the key cards off in the lobby. It wasn't the planned experience but it was very nice.

Great staff. Excellent location. Very helpful in getting my 78 year old mom and all her luggage checked in. Highly recommended for staff and accessibility to the airport.

Stayed here overnight after a late arriving flight for our fifth anniversary. Quick check in, extremely well taken care of room, complimentary upgrade & welcome gift for our anniversary, and Nespresso in the room!