Grand Hyatt Athens

Recently, we stayed at the Grand Hyatt in Athens. I have mixed feelings about this hotel. ||Pros: Attentive staff at check-in and check-out, clean and comfortable standard rooms, lovely pools (indoors and out), excellent views of the Acropolis and Parthenon- especially from the top floor pool and restaurant, and easy access for taxis or bus services. ||Cons: Use of scented products which I could not use. Housekeeping only provided scented bath products. Next, a private party at the pool was very loud and we were not close to the pool but clearly heard announcements and the music well past 11pm. (And our television was on). Also, options for grab and go food and drink were very limited. (The pool had food but a bit pricey for items such as fries and chicken nuggets)||Sadly, the biggest con is location. It is easy to get to the center city area and airport, but the neighborhood is so-so. Some nice restaurants and a few markets. But I would not walk the area alone or after sunset. ||I would stay again and recommend to others.

The hotel itself was absolutely beautiful. The rooftop pools were absolutely stunning. They views breathtaking. The rooms themselves were very pretty, but the beds are some of the most uncomfortable things I’ve ever been exposed to. They were the equivalent of sleeping on the floor. Sleep is super important and don’t plan on getting much if you’re staying in these rooms. The hotel was very kind to us and let us check in very early one day when our flight got in early. So overall, it was a great experience, but the beds definitely were downside.

The good: the staff here were all genuinely helpful and friendly. The roof bar has a nice view of the acropolis! The room was clean *enough* and housekeeping went above and beyond when I requested they refresh our water and coffee when they came in to clean! They also have a regular shuttle that runs to the Plaka/tourist area. Also, the hotel is in walking distance of plenty of restaurants and coffee shops. The rooftop pools were open, the ground floor pool in the courtyard was closed. The so-so: the hotel isn't near a metro stop, but you can cross under the major roadway to get to a bus station. The hotel needs an overhaul furniture is old and carpets are stained. It's about a half hour walk to the tourist area, so you either need to rely on public transportation, a taxi or the hotel shuttle. The location is certainly not in a charming area, but I'm not sure how many hotels are in a charming area in Athens, to be honest. To a degree, this hotel isn't probably up to Grand Hyatt level, but the price is reflected as such. I used points, but note that even with points it's 15€ per day tax. It's about an hour taxi drive from the airport.

⭐ Rating: 3.5 / 5 We stayed at the Grand Hyatt Athens for our honeymoon and had a mixed experience. Pros: • Beautiful pools with stunning views from the rooftop/upper deck area. • Spacious rooms with strong, reliable air conditioning. • Daily cleaning service with fresh towels every day. • Free shuttle bus to the city centre is a great perk. • Good breakfast with plenty of variety. Cons: • Shuttle bus only runs once an hour and is small, so you need to queue early or risk missing out. • Breakfast area gets crowded after 9am, and service quality seemed to drop after that time. • Our balcony stayed wet for the entire stay, likely because it was next to a plunge pool. • Service was less attentive than we’ve experienced in lower-star hotels. • Reception and lifts get very busy at check-in/check-out times; we waited up to 20 minutes for elevators. • Minibar and restaurant prices were extremely high, and our minibar fridge wasn’t even cold. • We mentioned in our booking that it was our honeymoon, but there was no acknowledgment or special touch from the hotel, which was surprising for a 5-star property. Overall, the facilities and views are excellent, but the service and some practical details didn’t quite meet the expectations we had for such a high-end hotel.

My stay at the Grand Hyatt Athens was exceptional from start to finish. The staff were warm, professional, and always willing to go the extra mile to make my visit comfortable. The rooms were spacious, beautifully designed, and spotless, with modern amenities and stunning city views. The rooftop pool and bar offered a breathtaking panorama of the Acropolis — a perfect spot to relax with a drink after exploring the city. Breakfast was outstanding, with a wide variety of fresh, delicious options that catered to all tastes. The location was convenient for getting around Athens, yet still felt peaceful and luxurious. I left feeling refreshed, well cared for, and eager to return — highly recommended for anyone visiting Athens.

My husband and I spent two nights at the Grand Hyatt in Athens and much to our dismay, it did not meet the expectations of a 5-star hotel. Our room did not have proper AC to accommodate the heat in Athens, the vents were not kept clean, the mini fridge in the room was not cold at all, and was crusted with dirt on the bottom. The pillows in the bed was like sleeping on a piece of paper and the bed itself was hard and uncomfortable. We refrained from drinking anything from the mini fridge due to the cost of lunch at the hotel restaurant, which ran us about 130 euro for 2 cocktails, 2 glasses of water (which they charge 6 euro), a burger and a pasta dish. We ate at a restaurant 4 blocks away from the hotel, which had delicious authentic Greek food and cost us a fraction of what the hotel restaurant charged us. The hotel pool was not how it appeared in photos, which was disappointing- it was small and very difficult to gain the attention of the bartender to ask for a drink. Our room gained us access into the mezzanine lounge, which offered complimentary cocktails and snacks, however the snacks were not up to par and the lounge was not kept clean - we saw heavy spotting on the floor near where we sat which can be seen in past reviews from over a year ago! The only good part of the lounge was the wine and beer that was offered. The staff was not as attentive as expected from a 5 star hotel - my husband and I stayed at another 5 star resort recently, where the staff was attentive, friendly and more than accommodating. This particular Hyatt had conference room space, which took up a large portion of the hotel that could’ve been allocated better for guests to utilize. Overall, this hotel did not meet our expectations as a 5-star hotel. Needless to say, we will not be staying here for future trips to Greece.

Beautiful place to stay for a very reasonable price. The Greek salad on the roof top terrace was the best we have ever had. After that we enjoyed a cool swim in the nearby pool and took pictures of the Acropolis within direct view. Rooms were expansive and clean with very comfortable beds and furniture. A continental breakfast was available from 2 AM to 7AM included with the room. We have been here twice and plan and to return on our next trip to the area.

We stayed two nights, two weeks apart which led to two very different experiences. The first room was on the ground floor with a pool. The room smelled of mildew and was not clean, specifically the shower and the pool. The bed wasn’t comfortable. The room felt like it had just been neglected and forgotten. We should have asked to be moved but after a 16 hour travel day that included a 10.5 hour flight, we didn’t have the energy to make the effort. The second room was great. On the seventh floor, it was spotless, the bed and pillows were very comfortable and the coffee station was stocked, as was the mini bar. If this had been our only experience I would have given the hotel a much higher rating. There are two large pools that were definitely being enjoyed by guests, including many families. It should be noted that the location isn’t fantastic if you hope to walk out of the hotel and start your day. There are a couple of nice neighborhood options for meals but beyond that everything was quite a walk away, especially when it was 95* and sunny. The hotel does offer a shuttle that goes to the city center which was convenient if the timing works for you. Fortunately, taxis were always available.