Grand Hyatt Athens

We spent our winter vacation in Grand Hyatt Athens . We stayed 10 days , after Christmas until 10th of January 2026. We enjoyed every single day at the hotel. Of course , great location and easy access to the center and the seaside , is a big benefit . Facilities are very well maintained. The variety and the quality of the food at the breakfast was in a high level . What made it even better was the amazing view from the 2 top floor restaurants, where breakfast is served. Though, what we liked the most , was the friendly employees in every segment of the hotel . They treated, my kids, my wife and myself, very politely and always with a smile ! It is obvious that they know about hospitality ! George (Giorgos) , the restaurant manager , his team (and especially Evi and Themis ) , always willing to offer best service ! The Guest relations manager , Nancy , was very helpful and had excellent suggestions! Ask for her input , you will not regret. Overall the experience we had was extraordinary! Thank you. I strongly recommend it !

Hyatt Athens is well located. Easy access and rooms are well cleaned. Fabulously calm and clean with many friendly staff Ms Evi front Desk and Nancy Guest Relations Manager at Front Desk At L8 & L9 Restaurant meet the warm and friendly Ms Anastasia, Ms Anna, Mr Argris at L8 Restaurant, i am Greeted daily morning they welcome me with warmth smile usher me to my window seat!!! Hyatt Travel desk - MUST visit when you at lobby- they are very helpful and kind staff: Ms Eirini Strataki Mr George Mr kasamothrakisakis- he is good driver George and Eirini was awesome helpful and kind to guide and advise tourist hotspot and help put multi-transfer Athens is full of Historical places and Greece people are warm and friendly.. walk thru the city with security police around make you feel Safe. My ride on BigBus is highly recommended - Athens Route Piraeus Route and Riviera Route. I took all 3 routes give you 2 days of travel all over Athens!!! BIGBUS is fantastic!!

Was so looking forward to staying here but unfortunately would not return. This hotel is not typical of what you would expect from Hyatt. I now fully understand why they have a low rating on trip adviser. Rooms are nice pools are nice. Breakfast buffet is good. Reception staff really take zero accountability. We had two issues. We booked the hotel knowing it was on the outskirts of the city. We were advised they had a shuttle bus to the city. Two days earlier they told us first one leaves 9am. When we got there each day bus left at 11.30 so they had misled us and then said oh well human error. Secondly we paid for breakfast daily. One day we had a tour and had to leave early. We asked if we could go to buffet 5 mins before opening they said no. They said they would provide us with two breakfast boxes to take on our tour. To collect them from reception 7am. We went to collect them in the morning and they told us there weren't any. Again bad luck not our problem. Not finding any solution. Just not our problem that you paid for breakfast we made a commitment we didn't deliver just bad luck. They treat Greek visitors completely differently than foreign tourists. As you can see most of my reviews are 5 star it is extremely rare for me to write a negative review. Really sad this property have many complaints about rudeness of staff and zero accountability and do nothing to change it. I really hope you can improve as at its bones it could be a great hotel

We visited Greece in September of 2025 and spent our first two nights at the Grand Hyatt Athens. We were upgraded from a standard room to a room with a plunge pool on the balcony… this was a welcomed upgrade but the rooms all face into the courtyard and there is no privacy whatsoever. The patrons of the restaurant could see right into our room/balcony/pool at night. We sat out on the balcony but between the lack of privacy and the plunge pool itself being a weird depth (is this a pool or a tub??) we didn’t use it. No complaints on the upgrade but take note if you pay more for this room. The rooftop pool and breakfast at the rooftop restaurant had stunning views, both with good service. We loved spending the afternoon with a drink overlooking the Acropolis after spending the day exploring the city!!! Stunning. It was a great start for our trip to Greece. We personally did not love the location. It is a lengthy but doable walk to the sights of Athens, realistically a taxi is needed to get anywhere… We likely would not return for the location alone, we prefer walkable locations.

Effortless and easy. Great location on the main road, easy commute to and from the beach and the city centre. Hospitality was very proactive, and very accommodating. I arrived very late, and left incredibly early in the morning, but the pool area and the sparkled excellent, although I didn't get a chance to use them. I'll go back for sure, and try out the rooftop area. My suite was enormous, and I had my own jacuzzi, TV area, dining area, kitchen, separate day bathroom, and lounge area, and a view of the acropolis. Easy parking down below, and valet parking if in a hurry. No complaints. Just gratitude for the efficiency.

Rather mediocre. My first room (an upgrade - with Acropolis view) had a lot of noise from the street (1st floor and a high way right in front of the window). It was unbearable to sleep in there. Got a new room the next day. No noise, but some other small issues (air condition has seen better days, door didn't close well). Also, the elevators in this hotel are a disaster. At times I was waiting for 10 minutes to get an elevator - better take the stairs. Breakfast was decent, but around the busiest time, it was impossible to get a table. After 10:30 it was kind of ok. Check-in was super slow too. I arrived at an hour when it wasn't too busy, but at other times, I saw very long queues. I don't get how this can't be done more efficiently. There are also some positives: both rooms were modern and very clean. The rooms were spacious and modern, as you would expect it from a Hyatt hotel. The sauna was enjoyable too.

We stayed at this hotel for two nights, and unfortunately the experience was very disappointing. The common areas and aisles were very dirty, which immediately gave a bad impression. There was no proper heating or AC control, making the stay uncomfortable. Additionally, the room size was significantly smaller than advertised. We were told the room was 35 m², but in reality it is for sure not larger than 20 m², which is misleading and unacceptable. Because of these issues, we eventually had to move to another hotel in Athens, which completely disrupted our stay. The only positive aspect was the staff, who were polite and helpful and did their best. However, aside from the staff, the overall experience did not meet expectations at all, especially for a hotel of this category.

I am a hiker, so this location close to Acropolis, Socrates prison, Plaka and the Agora couldn't be better situated. Hotel, staff and room cleaning were all excellent. Had to leave early morning and they made a wonderful TO GO breakfast box with coffee. What an experience, similar to Hyatt in Medan, Indonesia. If you haven't, stay here, I have stayed at most of the 5 star chains in the world. Oh! forgot to mention the amazing breakfast.