Grand Hyatt Athens

We had a wonderful stay at this hotel. The room was spotless and felt genuinely hygienic, the bed was comfortable, and the air conditioning worked perfectly throughout our visit. Breakfast was extra nice. Most historic sites were within a 30 to 60 minute walking distance. Since we visited in November and the weather was pleasant, these walks were actually enjoyabletrip. The only minor issue we encountered was that the room door required a bit of effort to close, but it wasn’t a big deal and didn’t affect our stay. Overall, we were very satisfied and would gladly come back.

Rather mediocre. My first room (an upgrade - with Acropolis view) had a lot of noise from the street (1st floor and a high way right in front of the window). It was unbearable to sleep in there. Got a new room the next day. No noise, but some other small issues (air condition has seen better days, door didn't close well). Also, the elevators in this hotel are a disaster. At times I was waiting for 10 minutes to get an elevator - better take the stairs. Breakfast was decent, but around the busiest time, it was impossible to get a table. After 10:30 it was kind of ok. Check-in was super slow too. I arrived at an hour when it wasn't too busy, but at other times, I saw very long queues. I don't get how this can't be done more efficiently. There are also some positives: both rooms were modern and very clean. The rooms were spacious and modern, as you would expect it from a Hyatt hotel. The sauna was enjoyable too.

We had a wonderful stay at the Grand Hyatt Athens. The hotel’s atmosphere, cleanliness, and overall service exceeded all expectations. What truly made our experience standout was the exceptional hospitality of Evi from the Guest Relations team. They went above and beyond to ensure every detail of our stay was perfect—from warm greetings to thoughtful assistance throughout our visit. The professionalism and genuine kindness made us feel truly valued. We look forward to returning soon and would highly recommend this hotel to anyone visiting Athens.

Although the view is amazing, this is not a 5 or 4 stars hotel. Only 4 lifts for about +700 guests, extremely long waiting time before moving up or down. The lift is a big problem, they could randomly skip floors for no reason. The towels are very old and too used, almost not white anymore. Bed are not comfortable at all, super hard, pillows are probably ikea and very thin duvet. The breakfast is really great but you may have to wait 20 min before getting seated in the weekend. The staff is very welcoming and attentive to details at the restaurant - massive thanks to them for this week! The hotel needs maintenance to keep this 5 starts rating, moreover it's an international name Hyatt and this is not aligned with Hyatt standard. I didn't pay for the extra view, I had the internal garden which was ok. Walls are very thin, I was next to the lifts and can easily hear them during night and all guests walking and talking in the corridor. Location is ok not too far from center, taxis are easy to catch.

I stayed in room 857. It was a good size, but it had a strange, damp smell whenever I entered the room. The air conditioning unit was also quite loud at night. While the shower was a good size, the fittings needed repair. The best thing about this hotel is the rooftop pool and bar area.

Clean, modern, and close enough. The hotel was perfect for my time here. Not too far from anything with good links to public transport, specifically for me, with the marathon expo being a 15 minute bus ride away on service B2 or 550. Most other places are just a 10/20 euro taxi ride away. What really sets this place apart is the view from the roof where you can enjoy breakfast, lunch, dinner, or just a leisurely swim looking out with clear views of the acropolis and Parthenon. The other facilities such as the gym and spa space were clean, usable and abundant including a steam room, sauna, ice bath, pool, ice, showers, and changing rooms with free lockers. If you are staying in Athens I would recommend

The stay at the hotel was nice! We got a room at ground level with a court yard view, though the view was nothing special it was peaceful and no complaints about it. The hotel was pretty crowded at the time during first week of October but the staff was professional and took care of everything! Breakfast was super delicious and plenty to choose from. The location of the breakfast area is on top of the hotel, where you can enjoy a relaxing atmosphere and view of Acropolis with a roof top pool. Hotel is located very central in a busy area though the nights were pretty quiet! Definitely would choose the hotel again as an alternative!

As people who don't feel like they fit in at 5 star places (we got this through a last minute package deal we don't normally stay at places that are supposed to be that nice), this did not feel like a 5 star hotel. The view of the Acropolis from the rooftop and rooftop pools was beautiful, and the facilities themselves were lovely, we thoroughly enjoyed swimming in three different pools and using the gym. The guest services staff were lovely and incredibly helpful with any requests or needs that we had. However, there were a lot of minor things that stopped this from feeling like an experience worthy of the Hyatt name. First, for a three person room, the third bed was not really a proper bed, did not have a correctly fitting duvet, and literally rolled in on wheels meaning it shifted during the night. It was not very comfortable; just about passable for a week, but not what I was expecting at all. Again, remembering we booked a room for three people, only two robes and two sets of slippers were provided to us (which was quickly resolved by staff when we requested another, but still initially disappointing), one of which was stained with something that seemed to be ink. Also, our sewing kit was already opened before we arrived in the room for our stay, with the needle missing. There was a lack of information around certain aspects of the hotel, such as an additional pool near to our room that was supposed to be open until November but seemed to already be closed (we stayed in October). The cleaners weren't bad but didn't seem to be at a 5 star standard - they missed spots each day and kept moving our things and not putting them back afterwards. Additionally, when knocking on our doors to replenish our waters or give us items we requested, they would knock once, and then immediately open the door even if we were already in the process of getting up or had shouted that we were coming. This was extremely off-putting to me as it didn't give us a chance to put on clothes if we were changing etc. They also left the cleaning carts in the corridor directly outside our room pretty much all day long everyday, which just looked and felt a bit tacky. The shower also didn't drain amazingly, leaving the entire bathroom floor wet even after a 5 minute wash. Soundproofing could have been better, I could hear other guests being loud outside of our room during the night. We didn't stay in one of these rooms, but there are rooms available with "private pools" - essentially just large outdoor bathtubs - but they weren't actually private as you could see into them from a walk around the courtyard, and could've even gotten into them from the courtyard as there was no locked door or gate on the outside. The lifts also seemed to skip floors entirely when you were calling them, or just randomly changing direction when they were on their way to you, which was fine for us as we were on the second floor, but would be a bit more of a problem for anyone staying higher up. Their airport transfer desk was also a massive rip-off; we were quoted €140 because it was a "private" transport (taxis are also private?) and told the trip would take an hour (even at 6am) and we would be charged the higher night rate if we booked a normal taxi. Instead, we booked our own, the trip took 20 minutes, and cost €55. Location was okay, near the main road through the city, but not super close to the city centre - about a 15 to 20 minute walk to the Acropolis area but around 40/45 minutes to the Syntagma Square area. This was fine for us as we like walking, but if you don't, or you can't, maybe consider staying somewhere closer. Overall, we did have an enjoyable stay, and there weren't any major issues, but the minor things stacked up to us, creating an impression that there was a lot of room for improvement. For the Hyatt name, it was a little disappointing, and I would only consider staying again if it would be for a similar package deal price, I would definitely not pay in full.