Grand Hyatt Athens

It is a great hotel overall. Rooms feel very luxury and the whole area looks and feels high level. Staff is really friendly and willing to help with anything you possibly need. Breakfast is on the top floor offering a great viewing experience of the whole Athens while the breakfast is wonderful with huge variety and great food. The only thing I have to mention is that though rooms are luxury and modern, they need some maintenance as they are probably have been around for sometime. I hope to stay at this hotel again as the overall experience was really nice.

Great hotel. We stayed twice, once at the beginning of August and once at the end of August. The start of August was mayhem - people everywhere - but it was much quieter at the end of the month. The pool area is spectacular; the view of the Acropolis can't be beaten. We had a suite with a large plunge pool, which made for relaxing afternoons with the kids. ||The internal kids' pool was lovely and shaded most of the day. Getting a sunbed on the rooftop pool was very tricky. The breakfast was excellent, including some of the best yoghurts in all of Greece. ||We heard many people complain at the start of the month about delays in retrieving their luggage, but we never had any issues with the porters. We found that being polite helped (rather than yelling like entitled tourists). The staff were always prompt and did their best despite enormous and exhausting demands during peak season.||Our room could use some sprucing up - a few of the furnishings and fixtures were tired. The lobby bar was also a bit tired. But we had a fantastic time. It was too hot to walk much, so we needed to catch taxis to the city centre, Plaka, the Acropolis, etc.

It is simply a good hotel, not a high end 5-star hotel. The corridors are dirty and the spa area is noisy and really basic. Having stayed before at the hotel, shared the same comments and nothing has changed. It looks like the hotel focuses on the events rather on the 5-star quality service.

Very nice hotel, excellent view on roof or your room. Delicious breakfast. Helpful staff. Clean, big and comfortable rooms. Spa and pools are extra options if you have time. Roof pool has nice view. Taxi is just 5-10 Euros to city center.

I was only able to receive the deposit I paid at check-in after 16 days and after sending two separate emails. During this process, the hotel did not share the refund receipt with me. In this respect, I had a negative experience. That said, I think the hotel’s breakfast was good. The rooms were clean, and the bed linens and towels were also clean. The pillows were very soft, but the bed itself was comfortable. The room was spacious. Although the hotel is located on a main road, there was not any significant noise. I also believe the location of the hotel is good. It is within a 5–6 minute walk to the tram and 10–12 minutes to the metro. It is in a safe area of Athens. We checked in early, and since the room was not ready, they stored our luggage free of charge. The restaurant staff were very kind, and the reception staff were equally polite and helpful. If I had not had the negative experience regarding the deposit, I would have given 5 stars. However, due to the deposit refund process, I am giving 4 stars.

I don’t like places where everything has to be extremely overpriced. Cola (250) in the empty lobby 7 euro? Come on. You pay to be in a nice room. I understand but let the extras be kind of normal. King size bed is 200 cm long here so my fellow tall people watch out.

We enjoyed our stay at the Grand Hyatt in Athens. Rooms were modern and decently sized. They were clean but could use a little TLC with the fit and finish. Staff were polite, friendly and helpful. Indoor pool is very nice to swim in. Outdoor pools are closed during the winter, but they looked very enticing. The hotel is well located in a quiet neighbourhood. You can easily reach central Athens with the metro, bus, or a taxi. A free shuttle service is also available which is great. The breakfast buffet was wonderful. Overall excellent value for money.

Dont expect regular hyatt experience. To begin with this is not a five star hotel. They have this really nice building which they operate in awful conditions. Dust and stains all over the place. The staff watches you struggle but never offer help for your luggages, you need to ask for everything… they have all this floor staff going around doing nothing just chatting here and there. One of them took a photo behind our back and claimed that he was taking a photo of his colleague. Either way it doesnt make any sense and it’s super uncomfortable. They should train their floor staff for hospitality. When we entered the room there was a single use, used teeth floss on the floor. The showers are broken, the only thing nice is beds are comfortable and sheets are clean but this is bare minimum bed and breakfast standart. The gym & spa: equipment is great it is all technogym BUT super dusty, the spa is useless after you see the general condition of the hotel you are sure that you wont dip your toe in any pool in this hotel. Sauna was broken and closed. Breakfast floor: very helpful / smiling staff but everything else is mediocre. Coffeee is really bad! I cannot believe how you guys were able to have a bad FETA. It is the capital of Greece. Omg. At the check out we have waited and waited for the phonecall of the floor staff to finish and while we were checking out we needed talk on the phone ourselves this time. Then the personnel suddenly goes, i am waiting for your phone call to finish. :D It was ridiculous what a waste of money and time.