Grand Hyatt Athens

Beautiful hotel with a beautiful rooftop pool! Service was very welcoming. Room took a little while to cool down. Bathroom looked marvelous, however, we were not fans of the single glass door shower as water kept spilling out. Acropolis is visible from the rooftop which makes the visual vibes even better! Stairs and elevators have no AC and are tiny! Elevators took forever!

The hotel itself was nice! Had Globalist Guest of Honor so we had lounge privileges including breakfast in the lounge. Was able to check in 1 hour prior to normal check-in. The pools and views from the hotel were amazing, especially at night. We paid to have breakfast one morning in the restaurant, would have been nice to have this option as a Globalist. Breakfast in the lounge was adequate but lacked the view and variety. The restaurant itself was very good! We had wonderful service from Dionysus. He remembered our drink orders from a few nights prior when we came to dinner. Had great recommendations for us for dinner, which turned out amazing. Location was not walkable to anything really. They had a shuttle bus to the National Gardens every hour which was nice. Just wish the hotel was closer to the city center or had some walkable areas surrounding it.

My stay at the Grand Hyatt Athens was nothing short of exceptional. From the moment I arrived, I was impressed by the warm, professional staff who made the check-in process smooth and welcoming. One of the first things that caught my attention was the elegant wooden key entry—such a unique and luxurious touch that set the tone for the rest of my experience. The room itself was spacious and beautifully designed, offering both comfort and style. I especially loved how the TV was personalized with my name upon arrival—it’s little details like that that make you feel truly valued as a guest. The bathroom was sleek and modern, offering ample space and high-end finishes, and the private balcony view was absolutely stunning—especially at sunset. The crown jewel of the hotel has to be the pool area. The rooftop pool is absolutely gorgeous with panoramic views of the city, and the private pools available in select rooms offer an added layer of luxury and privacy that truly elevates the experience. Overall, the Grand Hyatt Athens delivered on every level—beautiful accommodations, top-tier amenities, and outstanding service. I would highly recommend this hotel to anyone looking for a premium stay in the heart of Athens.

We stayed at the Grand Hyatt Athens for a few nights after our Virgin Voyages cruise, and had a fantastic experience. The staff were attentive and helpful throughout our stay. The rooftop pool is absolutely stunning, offering beautiful views of the Acropolis — a real highlight. Our hotel room felt spacious, modern, and very comfortable. We also ate at the hotel’s restaurant a couple of times and thoroughly enjoyed the food. Overall, a great place to stay in Athens — we’d happily return!

I am surprised by some of the negative reviews here. I’d give the experience between four and five stars. The check in was easy. I thought the room was well decorated and clean. The bed and pillows were very comfortable. I did not realize the property has three pools. The rooftop with the view, next to that an adults only that is a bit warm, and a tiled lovely courtyard pool. I also discovered that there is a shuttle that runs hourly to Syntagma Square! So convenient. It will|pick you back up there on a schedule as well, but you might want to check with the hotel about that. My friend waited and it did not come but maybe they don’t always pick up if they think no one is waiting. The schedule is at the front desk. I found the staff to be extremely helpful and friendly. The pools do close at 7:00 but the rooftop deck and bar stay open past sunset. Also the deck at the upstairs restaurant is a great place to watch sunset. Overall a great stay and a wonderful hotel to use a Hyatt free night!

The room and the service were excellent. We were only there overnight coming in from Athens and back to NYC. The hotel is gorgeous & very well appointed. The spa area with the cold plunge pool, jacuzzi, steam room & sauna are wonderful. I did not have time to swim in the pool, but the whole facility looks amazing. The enclosed pictures & video do not do justice. We will definitely be staying here again!

I had extremely high expectations for the Grand Hyatt Athens, but my stay was nothing short of a nightmare. From the moment I arrived, the staff were indifferent, unprofessional, and outright rude. There was no warm welcome, no willingness to help, and definitely no sense of hospitality that one would expect from a so-called luxury hotel. I tried to address several issues during my stay, but every time I spoke to someone at the front desk or concierge, I was met with eye rolls, dismissive attitudes, and in some cases, blatant sarcasm. It honestly felt like I was bothering them just by asking for basic information or assistance. My room wasn’t ready on time, the housekeeping service was inconsistent, and trying to get something as simple as fresh towels turned into a 45-minute ordeal. Not once did anyone apologize or try to make things right. This was by far the worst hotel experience I’ve ever had, not just in Greece, but anywhere in the world. I travel frequently, and I’ve never encountered such shockingly poor service at a major hotel chain. The Grand Hyatt Athens needs serious management changes and staff retraining if they want to live up to the Hyatt name. I will never return, and I strongly advise others to stay elsewhere. There are plenty of better options in Athens where your money will actually be appreciated.

A very pleasant stay for me and my wife, albeit for just one night, ahead of boarding a cruise ship. Check in very easy, room very nice, staff very helpful. We had a lovely meal in the restaurant up on the top floor, and it’s not every day you can dine looking out at the Acropolis, one of the world’s most iconic historical landmarks. Breakfast very nice, too, and what made this visit special is that staff had got wind of us celebrating our 10th wedding anniversary, and delivered a bottle of bubbly and a delicious cake to our room, which was extremely kind and very much appreciated. A deserved five stars