Grand Hyatt Barcelona

Thank you for an incredible stay Grand Hyatt Barcelona! Specifically, Imma Dou, Sales Manager, I want to thank you for providing phenomenal customer service. Imma went above and beyond to make sure everything was perfect for us, and thanks to her and the entire Grand Hyatt Barcelona front desk team, I felt completely at ease before and during our stay.||The hotel itself is outstanding! Super clean and beautiful. My favorite highlight was the breakfast buffet. It was worth every penny! So many options and they even had a honeycomb with fresh honey dripping.||The location was wonderful, as well! We rented a car, but also enjoyed eating at the rooftop restaurant and walking to nearby restaurants. Honest Greens was my absolute fav place to walk to for something nutritious and filling ||Overall, the experience was exceptional! 5 stars all around. I look forward to returning!

Initially our room was quite small and difficult to move around in although beautiful. We upgraded to the suite mid way and that was a beautiful room. The service was really difficult at this hotel. On the day of checkout luckily we noticed we had been charged a lot of money! We looked into this and we have been charged £200 cleaning fee when we spoke to someone at reception about this they said that each guest has to pay £100 cleaning fee… despite the fact this is not on their website. I asked why we’ve been charged 200 they looked at our bill and realised there was a mistake on their part they said someone must’ve charged you twice and we will be refunding you. It has been one week since and we have been emailing and calling and they still said they are investigating and trying to find the person yet there have been no refund. My other friend who is also staying in a suite on the same floor has not managed to have a resolution as they were also charged as well. The pool staff were lovely and really helpful. The gym is good. The spa is decent. I would say it is easy to get a taxi from there despite other reviews but overall unless the Charges are resolved I don’t think I could ever stay there or recommend this hotel. It’s such disappointment and I do wonder if they’re doing this to other people so I would recommend that you check your bill when you leave.

Amazing hotel, staff was friendly, welcoming and helpful! The hotel was clean and the room was cleaned daily, the spa was amazing well worth a visit! The hotel restaurants was amazing and I can't fault this hotel one bit! The hotel is close to Christina marina underground stop too and there is bus and tram stops just outside the hotel. Uber from the airport should cost around €25 euro

Everyone at this property was welcoming and helpful. Luna Guest services was exceptional, taking care of our every need. The concierge staff new the city very well and were so happy to help us plan our days. The rooms were modern clean and lived the shower. The roof top restaurant has incredible views. Be sure to ask for Stephanie she was great. The kitchen was slow at preparing meals but the food was delicious. The spa was beautiful and lived the ice room, sauna, steam salt room and all the water features very relaxing very nice staff. Breakfast was fantastic and Emelio remembered everything we like every morning. Made the start of our day special. Loved this hotel. It is 15 minute cab ride from sites and I actually loved coming back to the hotel away from crowds and in a nice local neighborhood.

Our stay at the Sofia Hotel in Barcelona was truly exceptional from start to finish! From the moment we arrived, we were warmly welcomed by the bellman, Joaquin, who absolutely went above and beyond. He was incredibly helpful, spoke excellent English, and what truly stood out was how he remembered all of our names—including our kids—and greeted them personally every time we walked through the door. That kind of thoughtful, personalized service made us feel right at home. The front desk staff were just as impressive—friendly, professional, and always eager to help with anything we needed, from directions to local recommendations. The hotel itself is beautiful and modern, but it’s really the staff that made our stay unforgettable. Highly, highly recommend staying at the Sofia Hotel if you’re visiting Barcelona. We’ll definitely be back!

We spent a vacation week there and enjoyed the superior service and accommodations. Great service in the Grand Club Lounge, with good food service and wine/beer/cava choices, excellent arrival and check in service, room upgrade provided at check in. Attentive and welcoming personnel and great housekeeping. All in all a perfect stay!

Excellent hotel. A little out from the centre but with good transport links. Reception was very welcoming and all staff we encountered offered good service. Our room had all the facilities we needed, was well maintained and cleaned well on a daily basis. We would stay again. Thank you.

We had a very nice stay at the Grand Hyatt – the rooms were modern and very clean. A big compliment to the housekeeping team. We received fresh towels every day, and everything was very clean. The hotel is generally in very good condition. The outdoor area is also very clean. The only criticism: there weren't enough loungers sometimes by the pool. They need to add a few more. We will stay here again on our next stay in Barcelona. Best Regards

This s now the "Grand Hyatt Barcelona" - see my review there. Essentially, lovely hotel with few, if any issues. Appreciated proximity to Camp Nou stadium and the quiet neighborhood.

Supposed to be a 5 star hotel but the pool was closed for refurbishment, and the internet was so slow it was barely useable. Got the operations people to come reset the WiFi and it was still at small speed. We were offered a spa option but the spa opening hours were not great for business travellers as it was only open from 1 or 2pm onwards. The rooms were very nice, but the unusable WiFi means I probably won't return again.

One of the best hotels we stayed for a family vacation. From the amazing breakfast and employees! Kudos to Anna for taking care of us during our stay! Highly recommended

The pictures on their website had promises of a well designed hotel. The lobby is gorgeous, the restaurants and amenity areas are beautiful. The room itself had an elevated minimalism aesthetic. These are all very wonderful until upkeep and maintenance is ignored. The comments in photos below tell you almost everything. What it doesn't convey is how thin the walls are and how noise travels easily from the halls and through the windows. We asked to be moved to another room and awaiting their response. Update: I originally gave a 1 star rating however after the staff resolved the situation and I have revised it to 4 stars. The staff moved us to another room and the team was very apologetic. Our new room is much quieter and the walls, mirror and other features are secured tightly in place. There are still touch ups required here and there but we're happy it's not the original room and that they were quick to resolve the matter. If they give you room 608, turn right around and ask for another.

Stayed here 3 mights end of Aug 2022 and wish we only had stayed 1 instead. The location is not ideal because it's quite far from town center and most of the tourist attractions and it's about 10 min walk to the closest metro station which is a bit brutal in summer time, especially you enjoy the siesta back in the room before going out on a venture again late at night. Or unless you just take taxi and don't want to deal with the sticky sweat. We felt the reception staff were a bit on the COLD side. They didn't really greet us when we were in and out the lobby. Felt like they just ignored us by turning their heads around or pretended to stare at the computer... We were upgraded to a very nice suite and the complimentary buffet breakfast was really great and staff friendly though. Endless food options and I appreciate the salad bars. Though some reported they have not been very consistent honoring Hyatt Globalist benefits... If you like the soccer game, the stadium is just a short walk away. The spa area is _not complimentary. I believe they were asking for 39 euro pp to use the facility at the time. Meh.

Nice hotel , excellent welcome gesture .. Great place to stay in.. Very clean room.. I would say I was happy to stay here ... Will surely recommend other guests to stay in this place..Quite near to all the public transport service..

Awesome place Enjoyable room - excellent restaurant - perfect location next to FC Barca stadium - rain shower excellent - overall great experience- would come back here again and again

I have stayed here several times on business most recently this June. This is a very nice, clean hotel with great air conditioning (you will need in Barcelona trust me). The breakfast is top notch with all kinds of food. The hotel is a very short walk to the metro and to lots of shopping and restaurants. It is a Hyatt property so you know the quality will be high.

If you are considering a stay at this amazing hotel, don't think twice! This Descartes influenced hotel is both luxurious and comfortable. We arrived around 10:30am after a long international flight and the staff checked us into a room early! The staff is incredibly kind and accommodating. Philolosofia is an adorable coffee shop in the hotel with delicious food and drinks. The cafeteria had an excellent breakfast.

I came here for lunch at their Impar restaurant, the lobby of the hotel was modern and gorgeous. I had a weekday lunch menu, with a burrata starter and gnocchi main course and a glass of wine included. Definitely high quality cooking although not as creative as I had expected given the price (my dessert a deconstructed tiramisu was creative, however). It has a lovely atmosphere and service and I will definitely return. The coffee shop with it's library motif had also an excellent casual atmosphere.

Wow. What a wonderful place. Every aspecy . Only thing they need to cha get is to keep the pool open 24/7 or at least until midnight.

This is an amazing hotel! The customer service is a 5 Star . The rooms are beautiful and they also give you a tour of the room amenities. The room service is outstanding. I have traveled to beautiful places and hotels but never anything like this!

Stayed at the Sofia while visiting Barcelona. Service was excellent, and the hotel was very modern and welcoming. The staff was extremely pleasant, and helpful. Also, the were very knowledgeable regarding places to eat, and things to see and do. I would highly recommend the Sofia Hotel to my friends and family if visiting Barcelona. The location of the hotel is pretty centralized, and not far from anything you may be looking to encounter while visiting. The hop on, hop off tour bus picks up on the corner of the hotel, and taxis are always available on the premises of the hotel. They have breakfast daily, and their are a couple restaurants to choose from if you don't want to leave the hotel. There's a beautiful bar, with great bartenders to satisfy your every need when looking for a great alcohol beverage. All I can say is, if in Barcelona the Sofia hotel is a great place to stay, five star all the way! I will be coming back.

I am a Hyatt member, and stumbled upon this gem of a hotel. It is located in the business district, which may only be the only downside if you are looking to stay near all the action. From the moment you enter this hotel, you feel like you arrived home. The staff is unsurpassed, from the doormen, to the reception desk, and the incredible concierge. Special shout out to Matthew and Christian for going the extra mile. All their guidance, and recommendations helped make this visit extra special. Another added bonus, is the spa. You are invited to use the facilities at no cost, for one day. What a nice touch. The restaurants are also superior. Be So might have been one of the best dining experiences I've ever had. Nico, the sommelier, not only gave us a fabulous wine tasting, but an education as well. The chef prepares the food with love. Can't wait to return to my new home away from home!!!