Grand Hyatt Berlin

What an amazing end to our vacation! My family of 5 (2 adults, 3 kids ages 5-10) enjoyed a 3-night stay at this beautiful hotel at the end of our 2 weeks in Germany. Prior to our stay I communicated with the staff regarding the booking itself and airport transportation, and they were always very responsive. Upon arrival after a long travel day, the staff greeted my children with lollipops, which they loved! (Later in the stay they also got gummi bears!) We had one suite and one king room, both of which were absolutely lovely and well cared for. We took part in the breakfast, which had an amazing spread as well as many menu items we could take part in. Our family also used the room service one night, and we were pleasantly surprised at all the vegetarian and vegan options. Finally, my husband and I used the club lounge and bar, with impeccable service at both. The location of this hotel is also fantastic, with many walkable sites and easy access to public transportation. The staff here really go above and beyond, and it was a very memorable way to end our Germany trip!

The Grand Hyatt Berlin delivers a high-standard experience well-suited for business travel. Rooms are modern and well-equipped, the breakfast selection is excellent, and the spa area offers a welcome opportunity to unwind after a long workday. Service throughout the hotel is consistently professional and friendly. That said, the Grand Club does not quite match the standard set by properties in Shenzhen, Jakarta, or Singapore—limited selection and ambiance make it feel less premium. Still, a reliable choice for business stays in central Berlin, with excellent comfort and service across the board.

We’ve stayed at The Grand Hyatt a few times and had amazing stays. The location, and staff have always been outstanding. Unfortunately, this time we were disappointed. Upon checking in we were told our room wasn’t ready so we stored our luggage and was told we would receive a call/email advising us when it was. We waited until after 3pm and had no call or email, so went back to reception only to be told it still wasn’t ready. We were offered an alternative room, but upon inspection noticed it hadn’t been serviced correctly. We eventually got a fully serviced room around 4pm. ||The room itself was very clean, in a quiet location and comfortable, but extremely warm. Berlin had temperatures of over 25 degrees and yet the bathroom under floor heating was on, which made the whole room unbearably warm. The A/C made no difference, or opening the windows.||Apart from our check in, the staff were very helpful, friendly and knowledgable. We have always loved staying at The Grand Hyatt, but are now unsure after our last visit. The overly warm room and delay in being able to access our room has dampened our enthusiasm.

What a great experience the staff was extremely nice and helpful rooms were typically clean spacious and with the latest Tech had both bath and a shower. they offer two water bottles a day. It is located in a central location with many restaurants and supermarkets and near by to a lot of attractions. Would definitely come back just because of the level of service I received

The hotel is in a great location with local transport links very close by. The room with a city view was just great. However, there are some issues. The service i felt was a long way off 5 star. Our water was not restocked. You are entitled to 2 bottles a day. However, we had to call down a number of times, and still, it did not arrive. The tea bags were also not restocked, and again, despite calling down, they never arrived. The pool area was good. However, it does get busy, and we only visited once. Its quite small and cold but it's OK. On check out, they didn't even ask how our stay was! It's only little things, and the room was great, but it certainly was not the full 5 star experience. It's like the staff just didn't care.

I had an amazing stay — everything exceeded expectations! Room: The rooms were spotless with great soundproofing. The bathtub and shower setup felt truly luxurious. Wellness & Amenities: The rooftop pool and spa were the highlight of my trip. I was here on a boys trip, and we made the most of it: gym every day, followed by a dip in the pool, then sauna and cold plunge. The only suggestion I have is that the cold plunge could be cleaned more frequently. Food: The breakfast was outstanding — easily 10/10. Other features: They offer bike rentals, and I was impressed by the quality and safety of the bikes. I’d absolutely stay here again and recommend it to others!

Lovely courtyard Exec room. Great shower and bath. ||Very clean with a nice working fridge and amenities. Very quiet. ||Great location near Berliner Philharmonic and Musical Instrument Museum. Not far to Reichstag and Brandenburg Gate. ||And one of my favorite parks in the world!

I recently stayed four nights at the Grand Hyatt--my second stay--and found it a perfect Berlin hotel. Rooms are stylish, comfortable, and well-designed, the location is utterly central and well-connected (with major museums and the symphony hall across the street), and the excellent breakfast (with outdoor seating possible) and rooftop spa/pool make for a perfect start and end to busy days. Staff were friendly and professional and the hotel's size--not too large, not too small--also feels right. An excellent choice for business or family travel to Berlin!

Wow what a great location. We had a late night out and when we returned we went into the bar which had live music. The young man playing the piano is quite accomplished. His repertoire was phenomenal & set a great mood. The service was top notched. The next day we grabbed a light lunch and the service & food were solid. Maybe one of the best Caesar salads I've enjoyed. The rooms have everything. Nice sleek design & the bathroom is nicely designed. I prefer private room for the toilet- if possible. And the coffee bar is quaint & the baristas aim to please. Plus there's outdoor seating. Even the doorman was a pro. He practically walked us all the way to our dinner reservation down the street so we wouldn't get lost. Can you believe that? What an unexpected perfect stay.

Truly outstanding. Maybe one of the best Grand Hyatt's in the portfolio. From the incredibly stylish rooms and hotel interiors to the spa and sauna facilities, this hotel is by far my favourite in Berlin. Having also stayed at most other upscale hotels in Berlin, I can safely say that the Hyatt wins out in terms of service, facilities and comfort. Located nearby both the S Bahn and U Bahn stations, you can easily get around and the RE train from Brandenburg Airport has direct connectivity to the hotel. The lounge area has been moved to the lobby and Globalists/Suite holders enjoy complimentary afternoon tea, drinks and breakfast (although breakfast is in Vox). This was my second stay and it was better than the first.

The room was excellent, the bed was so so and kinda swayed and was unbalanced. The spa was disappointing as the hot tub was not even warm and the timer was very short so you had to get out and restart it about every 5 minutes. The young tattooed lady behind the spa desk was the most friendly and kind person we encountered over our 2 day stay. The breakfast downstairs was below expectations as service was very slow and the chef could not cook over easy eggs. They came out after about 15 minutes and were scorched brown and I wouldn't have served them even as well done eggs. The waiter promised he'd get them recooked in less than 3 minutes but it took more like 10 minutes again and they were better but still over cooked and brown on one side. Black olives were present for breakfast but no blueberries? Potato wedges and mushrooms were located on the far side of the restaurant away from the eggs and sausage not sure why. Coffee service was slow and came by the cup and each time we wanted a refill we had to wait for the coffee to be made again. The hallways are not pleasantly decorated and they do remind you of Star Trek hallways. Housekeeping was great even though they kept knocking on our door when we did not request anything. The location was great and close to everything you could ask for.

Clean & spacious rooms, conveniently located, accommodating and friendly staff... everything you look for in a hotel. The Grand Hyatt Berlin is my go to hotel when in Berlin. If you're a Hyatt member this is a category 4 hotel when using points. There is a club lounge for globalists and at-least 3 restaurant/ bars in the lobby for everyone. Also a huge fitness area and spa options. conveniently there is a mall across the street with a grocery store downstairs if you want snacks or water. The Metro stations are less than 5 minutes walk. Note: pay attention to their cancelation policy though it is quite strict

Ahmazing!! Platinum member perks are beyond!! And if you're not one, it's on too. This place gave me the best sleep, incredible spa and single best breakfast buffet in Europe!! They have a newly remodeled wing/floor for the platinum members. I guess travel addiction do paid off. The room was stunning. Massive King bed, perfectly monochromatic colors, stunning and super fun rainforest shower! The bathroom amenities plus the tv in every room. Toiletries! Turn down service! Ok you get the point. I thought Park hyatt Tokyo was amazing, this one beats it out of the park. Location : you can't get any more central than this in Berlin. It's across from the shopping complex, train stations, few blocks from the the world war museums. .8 miles from the haunting Jewish memorials. In winter, they have winter markets right outside the mall with snowboarding. It's fun. The hotel itself is beautiful. I didn't want to leave the room. Breakfast buffet : it's not your average buffet. I hate buffets in general for the lines, chaos and sense of urgency. It is anything but here. White linens, soft classical music, many different stations set up and moving quietly in harmony. They'll bring you anything you'd like to drink. You can get bottomless champagne, and many amazing juices from the fresh fruit station. No joke: the BEST apple juice of my life!! I mean each glass only took like a dozen apples. And I had 5 glasses. Cheeses, eggs and pastries were all amazing but that apple juice though!! Amazing!! Oh yea: it's also 75 euros per person for that breakfast!! Aside from having to sell my kidney for that amazing breakfast, I love this hotel. Everything was smooth, swift, attentive, plush, luxurious and then some!! Best part~ the spa overlooking entire city! Winter time aka Jan/Feb: you can sit in the hot tub while it snows. Talk about amazing!! You'll sleep like a baby after.

I'm a Hyatt fan. This is a great hotel located in a great area and is near the bus station. We upgraded to Club level when we arrived, which was fantastic. The room was a nice size with a king bed, huge bathroom, heated flooring, a nice view and everything was very clean. The hotel has a trendy bar and two restaurants onsite, both of which offer excellent dining options and superb service. Service throughout the hotel, from front desk reception to housekeeping and everything in-between, was terrific. Love this hotel.

What a wonderful hotel! I can't say enough great things about this place... everyone from the valets to the janitors were extremely friendly, helpful, & efficient. All of the hosts & waitresses were amazing. Food was phenomenal! Wish I could have thanked the cooks personally. The ladies at the spa, also very helpful & welcoming. I had the best massage ever! Had an amazing time relaxing and truly enjoyed the beautiful views of Berlin at sunset. Highly recommend!

Excellent stay, modern decor, friendly staff. This is the perfect location! It's so close to everything and right next to Potsdamer Platz (Mall of Berlin and Sony Center). I enjoyed my stay. They do exchange currency for a 7% commission. I honestly felt it was comparable to going to the central train station, so you could save yourself a walk and exchange it there. I have absolutely no complaints about this hotel. I'd definitely stay here again if I'm in Berlin!

I really liked it here. I have stayed in 6 different hotels in the last 1 1/2 months and this was the best by far because of the room and the service. I emailed the hotel in advance for an allergen-free room and when I checked into the hotel the room was actually ready. This hasn't happened at any hotel in the world in years. They were also super friendly and nice when they checked me in. The rest of Germany, not so much. The room was also really nice. They also gave me two pillows. The other hotels stuck me with one lousy flat pillow. The room is really nice and spacious and the bathroom was amazing and easy to use. The shower had great pressure and was designed so the rest of the bathroom didn't get wet afterwards. They also designed the window coverings so light didn't get in when you closed the drapes. There are also 4 plugs near the nightstand so you can actually charge all your electronics. It's almost 2020 and 99% of hotels still have window coverings that don't shut completely or have outlets near the bed. The only thing I wish were a little better is I wish they dusted more thoroughly and vacuumed a little better. Will be staying here again.

One of my favorite Hyatt properties globally! The Grand Hyatt Berlin has nice rooms, excellent location, great food and very friendly staff. I visited this Hyatt multiple times and they really made me feel at home on the most recent visit. In past years, I've stayed at other five star hotels in Berlin but still prefer the Grand Hyatt. Whenever I travel, very reliable high speed internet is a huge priority for my work and this Hyatt had as good of a connection as anywhere I've experienced.

I stayed here many years ago and never wrote a review. A friend just lost something at another place and this triggered a memory. When I checked out I left ALL my jewelry in the hotel room. Nicely stored in an HStern box on the long desk/ counter. Off to the airport we went. When I checked in I freaked out. Unreal. I called the front desk, they contacted room service retrieved the box and sent someone to the airport via taxi cab! I never forgot it. Excellent service. Not only are the rooms beautiful and the hotel top notch. It's a place you can trust. I would not stay anywhere else!

There's a reason why I try to find a Hyatt location whenever I have to travel- I can typically trust that the quality and customer service is consistent and top-notch wherever I go. As soon as our taxi pulled up to the entrance, the Hyatt staff greeted us and in typical Hyatt fashion and helped us with our bags and my son's stroller car seat, offering to send our luggage up to the room. It's a familiar process but always a nice touch and great first impression, especially after a long journey. The hotel is in a fantastic location and just a few steps away from shopping, restaurants, supermarkets, pharmacies, an IMAX movie theater, etc. We were upgraded to to a King room which was spacious and beautiful (and the shampoo and soap amenities were a nice touch.) The breakfast buffet is great- the breakfast in German Hyatts tend to be superior to other breakfasts I've been to. I have to especially give credit to the restaurant staff- they were really excellent. We ate dinner at the Vox restaurant, and the staff was extremely friendly and attentive, especially to my one-year old son. I'm usually nervous taking my child to restaurants, especially to more elegant restaurants like Vox, but the waitstaff was very kind and welcoming to us and doing everything to make sure we were comfortable. (Offering a little stool for our handbags was also a nice touch!) The pool and spa area are great, and I highly recommend this hotel for both business trips and family vacations. I look forward to our next stay there!

The rooms are excellent, the staff was very nice. I was here for a conference and I had nice interactions with the staff. The rooms are very nice, modern, and clean. There is fresh fruit in the room and bottles of water. The bathroom is swanky, but there is little water pressure. The waitstaff was slow, forgetful, and easily overwhelmed. The bar at Vox was particularly slow, and often rude. They are easily overwhelmed. Overall I'd stay here again, eat elsewhere.

I am a diamond Hyatt member and it is, for me, a relationship of love not convenience. I hold diamond status at four other brands but have been thoroughly win over by Hyatt. Still, I am a tough grader of hotels. This particular Hyatt is rated a five star facility but I give it four. And this is solely due to the slightly outdated condition of certain parts of the hotel. Notably, the hallway in the seventh floor looks like a spacious version of a star trek ship. (I don't particularly like Star Trek). This was a matter of taste, however, as my husband fancied it (but again, not Star Trek). The lobby is in no better condition, a relic from its founding in 1997. A small housekeeping note ... a dropped towel lay on the floor by our room in the hallway for most of the day! Housekeeping is quite on top of things here so I am surprised. Due to a cancelled flight, we spent an unexpected night in a second room. I can say with authority that the mattresses are a bit saggy and the pillows are substandard. Secondly, the appetizers and treats in the lounge are not quite the quality they should be, although the help in that space is fabulous, friendly and efficient. Last week, I stayed in the Hamburg park Hyatt and experienced there what a member lounge can be ... the food was so good we opted to not eat outside for dinner twice. The hours of Hamburg operations were more accommodating for sleep ins and leisurely walks before dessert course. There was a smoked quail on puréed spinach dish there that left me dreaming about it fir days after. Perhaps I caught the Berlin Hyatt chef on his week off? I will take this opportunity to compliment the staff of this hotel. Hyatt has harnessed the natural inclinations of the German people for excellence, friendliness and efficiency and added a good dose of it into its recipe for fantastic stays for thousands of guests. Thank you again, Hyatt!

A really great hotel located right off Potsdamer Platz. The staff were really nice and helpful. Close to shopping, restaurants and sights.

Clean, has a good air conditioning system. The minus was the bed. Too tough made me feel like someone kicked my ribs every morning. For Europe this is amazing place. I have updated my review since the manager added a comment and showed me how this is truly a 5 star stay. I will request the soft topper next time. Thank you

Vey surprised how nice this hotel is. It's more like s park Hyatt property. Huge rooms and convenient location next to potsdamer platz bahn. Parking is 25euro a night only. Highly recommended if you have Hyatt points to spend.

This is one of my favorite international hotels. The rooms are amazing. Extremely modern and functional. Bang & Olufsen TVs in the rooms and a bathroom TV too! The bathroom is very well appointed, and though slightly understocked it still has everything you'd need, just in less than expected quantities. The beds are very comfortable. I slept very well both nights and had no trouble falling asleep. Something I cannot say about the competitor the Novotel. All of the employees speak a decent level of English and the location is ideal for visiting everything. A quick bus ride in either direction gets you to Museum Island, the other direction, the zoo. You can walk to the Brandenburg Gate and grab some supplies at the mall. Everything is within walking distance if you don't mind walking a mile or so, but all the walks are enjoyable. It's also near a McDonald's, which is only important because it's in Germany. And they have the famos, or should i say infamous, McBir. McDonald's 'quality' beer. Something everyone has to try. I will update this review including food and if the room is made to my specifications (special bathroom request from last time) after my next trip, this summer.

A wonderful experience at a luxury hotel. The room was ultra comfortable (gotta love the heated bathroom floors and remote-control blackout shade!) and the spa/workout room was lovely. Internet was fast. The artwork everywhere was amazing. They have quite the spread in the Club lounge, and the attendants were sweet and attentive, albeit a bit too formal for my taste. Though I'm sure if they erred on the side of being too casual, some business dude would complain about that... heh. What can I say, I'm a chick who wears combat boots and usually prefers to hang out with the "riffraff" but every now and then I need to treat myself, and this is quite the hotel for that. There was only one snafu with my entire stay involving miscommunication about a personal training session at the gym. However, I was highly impressed that their Director of Rooms not only emailed me, but also CALLED me (overseas!) upon my return to apologize and make sure everything had been made up to me. The hotel is easily accessible to lots of public transport, and as another reviewer pointed out, the mall is super close if you need to grab snacks or other items. I am looking forward to booking another stay with them this summer!

This is a very very nice hotel. The room although not overly large was very well appointed. Very comfortable King size bed, a beautiful bathroom. nice lighting and desk. Bang and Olafssun television and the electric blinds open to a view of the Potsdamer Platz shopping district which is a great central location in down town Berlin. The hotel itself is beautiful throughout and the staff very welcoming. The Wi-fi is quick and easy to connect which some hotels miss this important feature when travelling for business.

No one answers the phone at the front desk. Room cleanliness poor. Same bath soap x 3 days. Very expensive for poor service. Loud party at 3:30PM making sleep impossible after a long flight. Never cleaned the room today!

You are here because you want to be in the nice, businessy, trendy area. The staff I saw or dealt with spoke and understood English, they were very professional in appearance and conduct. The hotel is decorated in a very modern style, and the rooms were pretty large for European standards. Maybe I m American about this but Bang & Olufsen TVs ?? really??, they have a little screen on a swivel in the bathroom so you don't miss out on the action but they have a speaker in the bathroom. I m just amused with the small features. The room is the same high quality of a Grand Hyatt you have come to expect, but than again you are paying for it. The Vox Bar has a pretty awesome whiskey selection, when I was there they had Booker's Bourbon, sure it cost as much as a bottle back in the States but if you have being in Europe a long time it is worth the treat.

Best location to be in! Beautiful hotel and great atmosphere. Loved our time here wish we had more time. We'll be back for sure! Til we meet again GH Berlin!

Such a wonderful experience. Hyatt is our go-to hotel chain and this stay did not disappoint. We stayed here for 2 nights before/after the Berlin Marathon and the close location made it worth every penny. We did stay here using points because this place is very pricey.. but worth the cost. We also used one of our diamond level suite upgrades and so our experience may not be all that typical. The rooms aren't the most modern in design, but they are very comfortable. The bathroom is incredible spacious and includes a shower room with a tub, and double sinks. A nice perk that there is also a TV in the bathroom so you don't have to miss a second :) The lounge on the 7th floor had a great spread. Salmon, meats, and cheeses during the happy hour and a variety of beer and wines. Breakfast was pastry central with dozens of choices, as well as meats and cheeses. They also have non-alcoholic beverages available at all times too and it was well stocked. Service was a bit stiff, but provided us with anything we asked for. The pool on the 8th floor is only accessible via the Olympus Lift which was confusing at first, but worth it. The pool has incredible views of the city and had a constant flow of lap swimmers. The hot tub doesn't get too hot and the jacuzzi button is annoying to get out and hit every time, but is that a problem you can really even complain about? :) We didn't use the gym (since we were there for the marathon), but it looked state of the art. Almost jealous I didn't get to try it out. Our only complaint for the stay is that Saturday night had a function in the courtyard and we could hear it late in the night from the 5th floor (we had a courtyard facing room). The hotel is also located next to a TON of food options and the Sony Center. The mall across the street also has a grocery store in the basement so it is a great place to buy booze, food or candy as souvenirs. I would definitely recommend this hotel as a central location to all the major tourist attractions in the city (Brandenburg Gate, Holocaust Memorial) as well as to the starting line of the Berlin Marathon.

Fantastic hotel at every level. Impeccable service, great rooms, comfortable beds. As good as it was 15 years ago when I first stayed in Berlin. Great central location. I wish I had more time.

I can't say enough about this place. Absolutely beautiful, modern property and every single person we came in contact with was pleasant and helpful. Check in was a breeze and the man who helped us (Florian I think was his name) gave us all sorts of great tips regarding public transport and nearby venues. We got to the room (which was gorgeous!) to a personalized note and homemade chocolates on the table. Oh and those heated bathroom floors I'll never forget! The pool and Jacuzzi were fantastic. We went to Vox each night for drinks and Roberto was our Bartender. My Husband is also a bartender at a five star, AAA five diamond property and he was blown away at how great Roberto was - friendly, enthusiastic, knowledgeable and made a damn good drink! We will definitely be back here.

I like Hyatt Berlin

Club Olympus on the top floor of Hyatt has the best Shiatsu-therapist: Ms. Mirjam Wagner. It doesnt matter if you are just physically stressed or have something on your heart - she will heal you. The treatments are definitely worth every cent.

Amazing location and the rooms are top notch. Modern and functional. The rooftop pool and spa is quite an experience. The staff was nice enough to let us check in early. The lounge upstairs is very chic and has attentive staff.

Best Hotel, Restaurant and Bar all in one so far. Amazing good service and atmosphere. Good prices. Very tasty and a beautiful place. I love it to be here every time.

great service, amazing bar, amazing rooms, great location (though touristy), tiergarten's near by, casino across the way, kick a$$ gym/spa.