Grand Hyatt Deer Valley

This was one of the best stays I’ve ever had at a hotel. The facility was extremely clean and well thought out. I loved all the seating areas, fire pits, and 3 hot tubs!! The view off the back terrace is incredible. It’s in a great location - easy to get to Park City and outdoor activities. The elevators are incredibly fast. The room closet is huge. I appreciated a humidifier was provided as well! Every single staff member I interacted with - check-in desk, bar tender, wait staff, maid service, pool attendant, barista, valet service - I had a great experience with. Whoever is hiring and training is doing a fantastic job. Every staff member greeted me with a smile and was incredibly professional. Even if a mishap occurred, every staff member was working hard and as a team to quickly correct and improve the experience of the guests. I am so glad I was able to be a guest here and will definitely be recommending it to others!! I hope to return soon!!

We had an absolutely incredible stay at the Grand Hyatt Deer Valley to celebrate our 22nd anniversary. Thanks to the Salute to Service program for military families, we were able to enjoy this unforgettable experience and we are so grateful for the opportunity.||From the moment we arrived, every staff member we encountered was friendly and welcoming. Our room was spacious, beautifully appointed, and offered a breathtaking view.||The food throughout the resort was exceptional, especially our breakfast at Remington Hall. The dishes were delicious, and our servers Andrea and Cristina were warm, attentive, and made our mornings extra special.||Special thanks to concierge Jenny and her daughter Hallie, who went above and beyond to make us feel at home. They were both incredibly helpful, informative, and such a joy to talk with. Hallie even surprised us with a thoughtful anniversary gift sent to our room, such a sweet and personal touch.||We also loved the pool and hot tub area, so relaxing and refreshing. To top it all off, even the General Manager Nate took the time to visit with us, which really made us feel appreciated and welcomed. The attention to detail throughout the resort was truly outstanding.||We could not have asked for a more perfect place to celebrate our anniversary. Highly recommend, especially for military families who qualify for the Salute to Service program. Thank you Grand Hyatt Deer Valley for making it all so special!

I stayed for one night at this hotel. I expect Deer Valley hotels to be expensive, but at this point with no connection to Deer Valley yet, and being off the beaten path, it’s not worth it. Maybe someday with the area being fully developed and close to other amenities it will be. Room: The hotel itself is luxurious and I was happy with the room. It was a lovely room, and small details like creative lighting and modern decor make it feel posh even in a small space. I was also very happy with the comfort of the bed. The unfortunate part of the room was being woken up by the dog barking in the room next door. While I appreciate a dog friendly hotel, I think it would be better to have a certain section of rooms that are dog friendly, so at least you could expect being woken up by barking. Transportation: There is no self parking option and it is a valet only hotel. I thought the $50 a day parking fee was very high, especially because that is in addition to the resort fee. At this point, when the hotel is not yet connected to the Deer Valley community, the parking situation needs a lot of work. The valet was busy at all times of the day. The shortest wait I had was 20 minutes. When valet is the only option, it should be well staffed. The one shuttle that comes every hour (even though the front desk told us it was every 30 minutes) fills up quickly leaving many to wait for the next shuttle. Again, with this hotel being 20 minutes away from Main Street, they should be running more shuttles. Service/staff: While the service was overall friendly, the communication was terrible. I had three people tell me different times for the shuttle. At the pool, there were no signs that the cabanas were reservation only, but a staff member came and asked me and three other families to move because the cabanas were reservation only. I was fine to move, but again, that’s a communication issue. In the end, even after a discount, I paid nearly $450 for one night. In my opinion, that was far too much for this hotel. Maybe in the future when they iron out some of the issues with transportation and communication, it will be worth the price.

My husband and I came here for a weekend getaway. We got a discounted rate because my husband is a Veteran. We also got a discounted rate on valet as well it was $20 a night, along with 30% off on the restaurants inside the hotel. The staff was very kind and friendly. Valet attendants were efficient and friendly, Our room was very nice and clean. We have no complaints and would return again.

Dear Grand Hyatt Team, I wanted to take a moment to express our heartfelt gratitude for the wonderful experience we had during our stay. We thoroughly enjoyed our entire time at the property, but our last night truly stood out as the perfect way to conclude our trip. A special shout-out goes to Bill, Leigh, David, and Matthew. Your warm hospitality and dedication to ensuring our comfort made our evening/stay unforgettable. We genuinely appreciate all your efforts and attention to detail. Thank you once again for making our stay so memorable. We hope to return soon! Warm regards, Vanessa Cate

AC and fan didn't work in room. Since was only there for 1 night didn't switch rooms as I got back after midnight (after thinking it would cool). Overall though a very nice hotel. Excited to see how it will operate once ski season begins.

My partner and I decided to take a last minute trip here and we were both so very excited only to be greeted with rude and unhelpful staff. The valet boy, I think he may have been barely 18, made us take our own car to the valet garage with no direction at all or help at all of where elevators were or where the garage was and he seemed very annoyed even though we were the only people there at the moment. Also, the bar staff is incredibly rude. No smiles, no welcoming atmosphere. Seems like they were just mad to be there and mad to serve us. We enjoyed one drink and asked for another and the guy told us 10 minutes (even though there were only 4 people at the bar) but did not tell anyone else that there was a time limit and was happy to serve them and be helpful to them. He also whispered to another bar tender who checked our IDs extra carefully, which I understand why because me and my partner are 23 years old, but to be treated like a second thought even though we paid for a stay expecting nothing but the best, especially after the price we’ve paid to be here, and only to receive disappointment. I am extremely frustrated with this experience and will not be recommending this place to anyone I know, nor will we be coming back. I believe that a hotel can be grand and beautiful but it is the service that makes you want to come back. I hope that the hotel manager is able to have a talk with the staff about creating an inviting experience for the guests as this is supposed to be a resort with high standards. Update: We finished our stay and my goodness I cannot believe the staff here. While we paid a healthy amount for a buffet dinner at the Remington Hall Restaurant, we were sat next to the kitchen and the staff were fighting THE WHOLE TIME! Arguing and bickering, angrily cleaning up tables around us, yelling at each other etc over who’s tables are who’s, who cleaned what tables, and I heard everything. I have never seen so much unprofessionalism.

1. The resort itself is beautiful, but a few details missed the mark. We paid a premium for a Mountain View, which unfortunately included an active construction site for the upcoming Four Seasons. Valet was the only parking option at $50 per night—understandable for some properties, but it would’ve been helpful to have that noted more clearly in advance. Dinner and live music at Hidden Ace were excellent, though it was surprising that coffee wasn’t available with dessert. Overall, the setting is lovely, but the experience didn’t quite align with the “superior service” promoted on their website.

We went on 12/12. Our group's 2nd trip in the month its been open. Service was really disappointing. The hostess wasnt at her station in front of the bar so we went in and sat down at the fireplace. Minutes later she came in behind us asking what we were doing, dirty look, asked us locals what our room number was. The waiter gave us lunch menus instead of the correct dinner menus, took an order he couldn't fulfill, then we had to reorder. Food was meh - but too expensive for lousy service and meh apps.

First and foremost let me start off with the fact that the property is absolutely stunning and gorgeous. However, that is where the beauty stops. I understand that the hotel just opened a few weeks prior but the logistics were absolutely abysmal. Luggage took an hour to get to my room, if I had know that I would have just simply carried it myself. They ran out of pillows and blankets to give out. The breakfast setup was poor with limited seating and food. I've never heard a response from a hotel of "we're out of this we're out of that" so much before in my life. This is a tier 6 resort - the service made it feel like a tier 3 or lower. The final straw was when valet took over an hour to retrieve my vehicle. By then we had missed our dinner reservations. The only saving grace was the manager Shelbie. I spoke to her my concerns and she helped make it right. Perhaps I will return next year to give them ample opportunity to shape up and provide a service level that matches the jaw-dropping architecture and layout of the property. Thank you Shelbie!

As a Park City local, my family and I were excited to ski at Deer Valley today, especially since they opened new runs and lifts connecting to the East Village and the Grand Hyatt for the first time. The hotel is conveniently located right by the new Keetley Express Lift, a six-person bubble, heated chairlift, making it an attractive stop for skiers looking for a break. We decided to take advantage of the new access and visit the Grand Hyatt for a quick snack and warm drinks. I'd read in The Park Record about Chef Viktor Merenyi and his European "High Chocolate Experience," so it seemed like the perfect opportunity to check it out. The Grand Hyatt is a modern property with absolutely breathtaking views (except at the front entrance, which faces construction of the Four Seasons Hotel). The interiors are sleek and inviting. We explored the hotel and were impressed by the small grocery/sundries store, a large combined Deer Valley Signature and Helly Hansen store, and additional facilities like a kids club and a well-equipped gym. The Deer Valley store even had ticket agents on-site--a nice touch for convenience. We stopped at Double Blacks Cafe, which boasts a La Marzocco espresso machine (coffee lovers will understand the significance). We ordered three cappuccinos, a croissant, and a lemon poppy seed muffin. The pastries and coffee were excellent. After our break, my son and I went upstairs to use the restrooms before hitting the slopes again. As we were leaving, an employee approached me and said, "This is a no ski boot property." I was genuinely surprised since I've never encountered such a policy at other Deer Valley hotels like Montage, St. Regis, or Stein Eriksen Lodge & Residences. I apologized, explaining I didn't know about the rule, and suggested they post signs at the entrances to inform guests. Her response? A snarky, "That's a great suggestion!" accompanied by a dismissive tone and an unkind stare. Even my son noticed her rudeness. It was a disappointing interaction, especially considering it's New Year's Eve and the first day this new ski area opened. I didn't let her attitude ruin my day, but it stood out as an uncharacteristic experience for a Deer Valley property, known for its high standards of service. If the Grand Hyatt wants to implement a "no ski boot" policy, clear signage at every entrance is essential. Additionally, offering slippers or boot covers would make it more practical for skiers to enjoy their facilities. If the goal is to attract skiers to their cafes, restaurants, and stores, these small accommodations could go a long way in creating a welcoming atmosphere. Other than the encounter with the rude employee, the hotel looks promising and has the potential to live up to Deer Valley's reputation for excellence. The facilities, views, and on-mountain location are fantastic. However, hospitality and courtesy are just as important, and staff training should reflect the high standards associated with the Deer Valley name. Please check out the attached photos and videos for a closer look at the property.