Grand Hyatt Fukuoka

4 night stay with family during the autumn holiday season, used suite upgrade award for upgrade to grande suite twin. Location of hotel is in the middle of the Canal City shopping center and very convenient. A 15 minute walk to Hakata station and easy access to other subway stations as well. Best part of the hotel was the Grand Club Lounge, with exceptional food served during evening reception and at breakfast. Would recommend avoiding busy times at the lounge. I have stayed at a couple other hotels in Fukuoka but this one stands out because of the overall atmosphere and club lounge.

When we checked in, we decided to treat ourselves to a room upgrade, but none were available. We were very pleasantly surprised by the room, which was large and exceedingly quiet. We had a lovely view of the city and sunset, and one of the many canals of the city. We quickly dismissed the idea of a room upgrade.||The bed and bedding was also very comfortable. The bathroom has a separate soaker tub and shower. Really a terrific room.||As other reviewers have noted, the staff are very pleasant and helpful and a special shout out to the head Concierge, who was amazing.||The only downside of this hotel is the restaurant where there is a breakfast buffet. It is very expensive and, in my opinion, the offerings are paltry for the price. Most importantly, it turns out that there is “pork extract“ in several of the dishes. Many people eschew pork for religious reasons and certainly know enough to avoid the breakfast meats of bacon and ham. But it turns out that this pork extract is found in, for example, a white onion sauce. I think it would be a simple matter to add “contains pork” to the appropriate dishes. This would be very considerate for the travelers.|A more minor quibble is the so called “turn-down service” in the evening, which is essentially giving you more towels. Nothing is turned down on the bed, the curtains are not drawn, and certainly do not expect a chocolate on your pillow or slippers by your bed.|If it wasn’t for the breakfast buffet, I would have rated this hotel as five stars.

The room was fine. The bed was clean with a nice scent. It felt a little old, but the condition was perfect for a good sleep. The laundry service was quick, and the staff were always responsive. I recommend this place for anyone who wants a deep and restful sleep.

We enjoyed our stay here. Before arrival we read various reviews about the rooms being dated but we found the latest layout (presumably some renovation involved) to be good enough and matching what we expect at this price point. The hotel itself definitely has a very 90s feel if you observe the design, layout, amenities. The staff are exceptionally friendly: housekeeping, concierge, front desk, F&B. They made us feel very welcome. Location is great. Conveniently connected to Canal City mall, and easily walkable to public transport or hail a taxi (or call taxi via Uber). Would definitely revisit if we get to travel here again.

Hotel is conveniently located, right next to Hakata Canal City, Nakasu Yatai Food Street and Kawabata Shopping Arcade and Kushida Shrine. ||It is within walking distance to Nanakuma Subway Line, Kushida Shrine Station and Nakasu-kawabata Station.||Room is spacious and clean. Staff is friendly and helpful. Loved their warm hospitality. Enjoyed the 5 nights stay. Will definitely stay here again

Great location for a multitude of dining options. Hotel is quiet and comfortable. If not staying in Tenjin area then this is an excellent choice. Love the little restaurants down on the ground floor/basement.

Location cant be matched and the friendliest of the staff. The bar staff was amazing attentive knowledgeable and extremely professional. I would recommend trying to enjoy activities during the day relax with the local food in the food hall beside the Bar area and ending the night with some lovely cocktails and desert while listening to different musicians playing piano and singing at night. Once you refresh some part of the hotel everything will be perfect! I went with kids and wife and was happy try to get Grand club access. Will see you again soon.

This our first family getaway to the lovely city of Fukuoka. We choose to stay here in Grand Hyatt due to its perfect location. It's basically near to everything and it's also connected to a nice mall. Food and the drinks are exquisite. We love the ambiance at night. We look forward to visit again.

Perfect location next to Canal City for shops and restaurants. Also a good location for taxi drop offs. There are a bunch of Yatai stalls. My friend told me about it and to go by 5 pm. Sure enough we couldn't even get a stool to sit on by 6 pm when they supposedly open.

Great location. Excellent service. Family Mart located right across the street. 5 min walk to the Yatai Stalls.

Really disappointed with this experience as I expected a lot more from the Hyatt brand. Older rooms, saturated with old smoke even though it was non-smoking, and a puzzling policy that prevents hotel guests from sitting anywhere in the lobby table area. They also seemed very unfriendly to foreigners. You can probably get a better lodging experience elsewhere in the city.

Staffs are good and friendly. However two major issues. Under hot weather, AC in room is not very good. It takes forever to make my room cool. Secondly, i have been spending hundreds of times staying in hotels globally. However this is the first hotel where they asked us to make reservation to use pool. Wtf? Making reservation to use pool???? Are u fucking kidding me? Dont go here if you want to spend time with your kids or family. This is definitely not a kid friendly hotel or if you want to have good swimming time in hot steaming weather, go elsewhere!

This grand hyatt is definitely one of the best hotel I've experienced in Japan. Yes, this grand hyatt is old, the decor is old, and definitely needs an updated. But it is very centrally located in Fukuoka City. It's literally right inside the Canal City shopping mall. It's walking distance to hakata station and to Nakasu, which all the Yatai are located at. We had an amazing stay here mainly because of the helpful staffs. They helped to hold on to our luggages while we took some side trips in Kyushu region. The concierge staff was very helpful professional. Prior to the trip I was able to contact concierge to help make a few restaurant reservations. I asked for an omakase sushi restaurant and it was a great recommendation. Upon arrival I was greeted by her and she handed me an envelop with all the reservation details, maps printed out for the taxi driver. It was the first time I felt so well treated. I was going to be late to one of the reservation, the concierge was able to help make a call for me to help push back the reservation slightly.

This is still my favorite hotel in Fukuoka. Just look at my pics and you will understand why I love this hotel. I arrived here when a Typhoon was approaching Kyushu from the south. I landed in a heavy rain down pour. Please read my previous reviews because I have been here at least ten or more times. My room 1112 cost me 16,200 yen, which was a little more than usual. Under 15,000 yen is a good price for this hotel.

I really enjoyed this Hyatt property. It was probably my favorite hotel we stayed in of the 4 we visited on this last trip to Japan. The hotel rooms are huge, but by Japanese standards the rooms are absolutely cavernous. It's located in Canal City, which is a popular shopping district. If you're coming in by plane or rail you'll probably end up at Hakata station. It's an easy 10 minute walk from there. The location is super convenient. You can walk to a ton of bars and restaurants. Check in was easy. I don't speak a lot of Japanese, but the front desk people spoke perfect English. They gave us a high room with a great view of the city - especially at night when everything is lit up. With globalist status, we generally take advantage of the late checkout but it was nice that it was offered to us proactively. The amenities kits in the room were nice. They also left us some complimentary sweets. 10/10 would stay here again next time we're in Fukuoka.

I like the location of this hotel. I've stayed here about a half dozen time in the past 10 years or so, and I seem to keep coming back, so I must like this hotel. Location is good, it was about 700 yen taxi ride from the Hakata station. Staff is always available to assist you with your luggage and check in upon arrival. All the staff I encountered spoke good English. Room - I regret I didn't upgrade this time around. The basic room I got was pretty small (perhaps large enough for Japanese standard). Poor design of the room made it not so convenient to do anything. Desk I had in my room was tiny, made it difficult to have enough space for my laptop and anything else I needed for work. Electric outlet was limited. Only found two by the desk. It would have been nice if they have outlet or USB charger by the bed side. The kettle and coffee was inside the cupboard. It was so tiny, I tried to use it but it was difficult. If I had more space at the desk, I would have used my desk area but the desk was occupied with my laptop. Bed was okay. Not too hard like many other Japanese hotels. Shower was spacious. I really liked the roominess of shower. The shower head was set as low, I am not that tall, only 5'6" so iI was fine but it would have been nice if the shower head was installed at higher place. They do have TV in the bathroom but the angle of it was sort of strange, not sure how you were supposed to use it. Counter space in the bathroom was limited. More I think of it, this hotel is probably designed to accommodate tourists than business travelers, then it makes sense the way things are set up in the room. During my stay, I had a chance to eat breakfast at the fifth floor Japanese restaurant. Everything tasted so good, I enjoyed it. It was just rice and soup was so hot, I had to ask for ice cube to add to my soup and porridge. I was thinking there is no silly law suites here so they can serve food so hot and wont get in trouble. I wasn't used to such a temperature hot dish. Hotel is next to the canel city shopping mall. They had very nice Christmas illumination, I enjoyed strolling outside to enjoy the lights. Although I didn't get a chance to use the gym as I couldn't wake up early enough, I went to check it out anyway. It is free for registered guests. They only prefer if you bring gym shoes only used inside. If your shoes are bit dirty, they do have plenty of shoes and socks to use. Plenty of equipment, clean gym, I would have definitely enjoyed getting exercise done here. Since we tend to consolidate and reduce luggage for any business trip, this hotel is ideal as they have renal shoes (free) and socks. If I get a chance to come back to Fukuoka, I will remember to upgrade my room to fully enjoy what this hotel can offer.

Pretty nice hotel. The location is also pretty good. You can access a shopping center really really easily from there. It's also very close from tenjin so good bars and restaurants are at walking distance. Rooms are nice and clean.

This is your typical park height. Room and service at a very high level. What was unusual it that it attached to a shopping mail. Park Hyatt hotels are of a consistent high standard and this was no exception. It was about 5 minutes by taxi from the train station and 10 minutes from the airport by taxi. We only stayed here one night so I don't have lot to compare. As we were going out for dinner we arrange to have the luguge collected at 5:15 am and a taxi to the airport not long after. When we returned from dinner there was a note explaining the arrangements we had made. The bathroom had a seperate shower very unusual for Japan. If I go to Fukuoka again I would definitely stay there again.

Windows that could open but are locked. I was told it is for my safety. Air conditioning that reeks of mold. How safe is it to breath mold spores? You can't afford windows that don't open far enough to keep people from throwing stuff out so you poison their lungs? Thanks Grand Hyatt. I am changing hotels.