Grand Hyatt Kuala Lumpur

My Partner & I stayed at the Grand Hyatt in KL as a part of a 24hr layover for an onward trip to Thailand. We booked the hotel via BA as a part of our flight package, largely because I typically stay in Hyatt's when travelling for business. The hotel itself is stunning, nestled between a series of high-rise buildings with a direct view of the magnificent skyline and iconic Patronas Towers. Upon arrival you are whisked up to the 38th floor by the Conceriage to the check-in desk with a gorgeous back drop of the towers. The staff are attentive which is almost immediately obvious from your first interaction. The room was great, well appointed, clean and modern with all the things you expect from a 5 star hotel. The only minor room for improvement would be Smart TVs for late night Netflix, but far from a deal breaker. The breakfast was to die for, everything was top notch and freshly made, definitely a highlight of the stay. The Pool, Spa and Welness facilities are fantastic. The pool especially makes you feel like you're in a metropolitan oasis with amazing greenery all around you. It's easy to forget you're in the middle of one of the worlds biggest cities. The female & male changing rooms have their own respective saunas, steam rooms and jacuzzi which is a great touch. Location wise, you are roughly 15 mins walk from most things, including iconic street food markets, shopping malls and the towers. I would highly reccomend the Grand Hyatt for anyone looking for a long or short stay in KL, we will be back!

We stayed at Grand Hyatt Kuala Lumpur from 21/2–23/2 to celebrate my birthday, and overall it was a pleasant stay. A special thumbs up to Kisha and JM for the extra effort in decorating the room with “Happy Birthday” balloons and a cute little birthday cake.It was such a thoughtful touch and truly made the celebration feel special. And I’ve got to mention the complimentary delicious jam tarts. Check-in and check-out were smooth and efficient. The room was above average, comfortable, and well-maintained. The location is excellent, just a short walk to Suria KLCC, with an acceptable city view. Breakfast was good with a wide variety, though we noticed that Sunday morning’s spread was significantly better compared to Monday’s. The only downside would be the bathroom, it could use better ventilation and definitely a door for more privacy. Otherwise, no major complaints. Overall, it was a pleasant and memorable birthday stay.

Great four night stay at Kuala Lumpur. The Grand Hyatt was superb in all terms, we really enjoyed our stay with this "up-side-down" hotel. What a breakfast, so many selectios with impeccable friendly service and what a view. One great breakfast attendants was discussing with us every morning regards yesterdays actions and todays plans. Everybody we talked were so friendly. Big pool area to relax the days efforts away.

Grand Hyatt KL was an incredible experience for a weekend trip! We booked a twin room for 12K points / night and ended up getting upgraded to a standard suite due to globalist status - an insane deal. Their standard suite was 1300 sqft… it was HUGE probably the biggest I’ve stayed in! Room and bathroom were very nice. Floor to ceiling city views. The view from the lobby is of the twin towers… gorgeous. We debated staying in the Park Hyatt but chose this and we’re glad we did — view was amazing and service was A+. Breakfast at thirty8 was as among the best I’ve had at a hotel. Giant buffet including selections from across the world, plus our favorites: a fresh squeezed juice bar and kombucha. The hotel is in a nice walkable area — like 10 min walk to the twin towers and beautiful KLCC park. Lots of malls/food within close proximity too. We didn’t go to the pool but walked through and it looked very nice.

This hotel has a systemic problem when it comes to their deposit policy, after we had an unresolved and ongoing dispute, their Concierge Manager Afandi agreed that I put this on Google reviews, probably because he couldn’t resolve this, and here it is: When we checked into the room, we were charged an unreasonably high amount of deposit for the room, how high? I am Canadian, it is the most expensive in my life, significantly more expensive than NY, LV, anywhere in Canada or Europe, even higher than Japan Korea and Taiwan. Fine, I guess it is just the way they do things, we are going to get it back right? So when we checked out, that’s exactly what I said, you need to tell me right now, and have it in writing that I am going to get my full deposit back. He said, it is going to be fine, you will get it back in a few days…. I asked, how can you assure of that if you haven’t looked into the room yet? This exposed that he was just BSing. I tried to reason with him, he finally agreed to personally go look into the room, he came back, and he said everything is going to be fine and I am going to get my deposit back…. I asked for something in writing or my deposit back right away, still no. There is just no way he can have any assurance that I am going to get my full deposit back given that he has already personally checked the room. For that excessive amount of deposit, he was expecting me to do this based on trust? I don’t think so. So, this is my story here, the dispute is still ongoing and unresolved, and their Concierge Manager agreed that I post it here, probably because he do not have a solution and he was unable to reason with me.

Had the afternoon tea set with my bff for her birthday. It was Friday and very few tables were occupied. Service on the floor were excellent and very attentive. Food wise, I like the savory dishes a lot but the sweet offerings have some misses. The teas and coffees were great, and they serve decaf and with plant based milk. RM138 nett is considerably great spend. 12-5pm chitchat with great view, and decent food.

This was my first stay at Grand Hyatt KL. The hotel itself is modern, elegant, and the facilities are excellent. The property certainly looks and feels like a luxury hotel. However, the service experience felt slightly lacking for a five star standard. While everything was pleasant, there seemed to be a lack of coordination and attentiveness from the staff. One example happened late at night when I went to the gym around 11pm. The spa entrance was already closed, and a staff member told me to access the gym by going up to the 38th floor and taking another elevator down. Around midnight, the gym air conditioning was turned off, and when I left, some workers doing floor maintenance outside were surprised to see me and even asked if I was staff. They also told me not to come back in after leaving and locked the door.(gym fitness 24hours) Overall, the hotel is beautiful, but the service experience could be improved to truly match the Grand Hyatt brand and five-star expectations.

Located about 10 minutes by taxi from KL Sentral, the hotel sits in a sweet spot right between Pavilion / Donki / Isetan and the Petronas Twin Towers — both easily reachable on foot. It’s also next to the convention expo area, which makes it very convenient. The building itself has an interesting layout: the front desk is on the top floor, while the guest rooms, pool, gym, and spa are on the levels below. The “front desk” doesn’t feel like a traditional counter either — more like several large communal tables, which gives a modern, slightly residential vibe. I originally booked three nights room-only, but ended up accepting the breakfast upsell (more on that later). My room didn’t face the Twin Towers, but the city view was still pleasant, and I absolutely loved the spacious layout — especially the walk-in closet. Having the toilet, shower, and bathtub separated was also a big plus. Amenities, power outlets, and overall room functionality were very well designed. My only real complaint inside the room would be that the TV didn’t support casting from personal devices. The pool isn’t huge, but it delivers a nice resort atmosphere. I also tried the spa for a full-body massage — the spa facilities were clean and beautiful, and the treatment itself was decent. Now, two issues worth mentioning. First, noise. There appeared to be a large group occupying multiple rooms near mine. They were constantly moving between rooms late into the night, and because they kept their door latches open, doors were slamming repeatedly. This went on until 3am. Honestly exhausting. Room allocation should take group placement into consideration to avoid disturbing other guests. Second, breakfast. Every morning was extremely crowded, with long queues just to be seated — typically 30 minutes or more. On the final day, staff were telling people the wait could exceed an hour. That made the earlier upsell feel questionable. There was no visible attempt to open additional seating areas or manage overflow, which felt inconsistent with five-star expectations. That said, the location and the room itself were genuinely excellent, and I would absolutely consider staying again — especially if these operational issues are improved.

Booked their gorgeous Grand Twin Towers Suite for 4 nights .The room may not be super stylish, but it's cozy and eloquently decorated. The floor to ceiling windows installed on multiple sides of the room gives you a spectacular view of the park and twin towers. So wide till the point you do not know which way to look! The large bathtub which I've used many times throughout my stay made me realise this luxury while staying at any hotel Could make a huge difference. If only I sit in there and watch the twin towers every night while sipping on a drink .. That alone is an experience! Location wise it is exactly what you can expect for paying to stay within the golden triangle-- easy access to KLCC, convention centre and a train station to get around the city. Their room service staff were all so lovely, each time I called they will greet me by name and all the things I requested for were sent to my room swiftly. My experience staying at Grand Hyatt has definitely exceeded my expectations with the outstanding value provided despite the closure of their facilities due to the implementation of MCO. Special thanks to Shirley/Sherlyn from reservations for accommodating my request to check in early and the complimentary desserts ! I wasn't there to celebrate any occasion, so I didn't need to install any decorations during my stay , but here's a tip to those who intend to book for a celebration: Currently the hotel does not offer decorating services however do try to call them in advance to see if they can arrange a room early for you to allow you friends/ family/ decorating vendor to decorate your room before you check in. Grand Hyatt KLCC , FIVE stars , perfectly deserved !

Had a great first stay! Pros: 1. Beautiful/Best views (esp. of Petronas Towers) from the lobby and the lounge. Better than any view from the base of the towers or from within KLCC Park. 2. Lounge is really nice, and the cool beverages were delightful after walking all day in the humidity. 3. Our room was really nice and spacious, with nice touches like a separate seated mirror area, walk-in closet, and a switch to change the glass between the bedroom and the shower from opaque to clear so you can see the beautiful view of the skyline. 4. Very nice staff. 5. Good location within walking distance of Petronas Towers and KLCC Park. Cons: 1. Honestly can't think of any :)

This Hyatt has some of the nicest hotel staff comparatively to hotels we've stayed at in the past Everyone try to go out of their way to help, greet you and provide service. From Mel, in registration, Asst manager, Sophie, the entire team in the Grand Lounge especially Jick, ever friendly Yuen, Hong (works hard by himself in the early AMs), Hasneesh, Leon and Oliver. They take the time to talk to you and ask about your day and find out if you need anything. I witnessed Jick handle a situation with a demanding and difficult customer over insufficient won tons in the soup he ordered. Jick handled it with professionalism and salvaged the issue promptly with 2 colleagues who came to his assistance immediately. He's an intern and they should hire him permanently after that display of tact. We had breakfast, snacks and dinner at the lounge where most of the food was pretty good with Chinese and Malay options such as coconut rice. I couldn't get enough of the popular fish and shrimp chips. We tried breakfast at the larger buffet, Restaurant 38. Even more options with Western choices as well. The management staff go out of their way to acknowledge you and aim to please. Two sous chiefs, Chef Chong and Chef Saliheh would cone out to speak to customers and elfeedback to find out what customers like. Chef Chong went out of his way to prepare a vegetable soup and thin toast with coconut jam of his own creation. Absolutely delicious. The registration lobby is on the top floor. The view is spectacular especially at night when the tower changes with blinking colors. The swimming area is a circular pool and the gym has a lot of equipment, ellipticals and treadmills. I'm a light sleeper and at 5:40 AM daily, prayers are broadcast over loudspeakers from the nearby Asy-Syakirin mosque and can go on for 30 mins. On a Saturday, it was 4 AM too. We'd hear prayers at night until 10 PM. Wished the windows were sound proof or ear plugs provided. Drawing all the curtains help slightly. 1 Star for the staff in the valet area which is on the ground level. We were instructed by the reception staff that we can give our postcards to the concierge staff in the valet area to mail. We have the guy $4 Malay dollars to buy the stamps and mail. He said he would do it for the 4 cards. Friends I spoke to told me they never received the cards. A week later, we were in Singapore and the cards we mailed from there already made it to the US but not the cards from Malaysia. If post offices were not so hard to find in Malaysia, we would've mailed it ourselves. It seems the valet pocketed the money and never mailed the cards. So be aware.

Whoa, I wish I had stay more than one night here! Walking distance to Petronas Tower and KLCC mall, this was one of the nicest Hyatt we stay at! We are Hyatt members and were upgraded to a 36th floor room with lounge access. Our floor had a floor to ceiling window with the view of the KL tower. We couldn't make use of of breakfast since our flight to HK was super early the next day. But they packed a to-go breakfast for us with sandwich, yogurt and fruit delivered to us at 5am! We did enjoyed the view at the lounge 2 other times in between all the sightseeing. All the staff here were friendly with a smile. Can't beat the backdrop at the lobby on the 39th floor! Would definitely stay at Grand Hyatt KL again!

A totally amazing hotel with spacious rooms and fabulous views of the Petronas Towers (remember the movie Entrapment?), completely luxurious, puts any 5 star hotel in the US to utter shame! The rooms are so cavernous with tons of space. Very comfortable.

Eat yourself silly with duck. Whilst on a business trip to KL I thought I would take the opportunity to book myself a suite at the Grand Hyatt Hotel. After a few afternoon beverages I thought I would venture up to level 37; The Grand Lounge. For all competitive people, I highly, highly, highly recommend the 'KL duck challenge'; Bring a group of your most competitive colleagues and eat yourself silly with duck (until the last man is standing). As you slowly enter into a food coma, sit back and enjoy the reception you receive from the Grand Hyatt Hotel culinary staff. A must do for all future KL trips and comes highly recommended. Current record = 15 plates. Post your record here.

Stayed at Grand Hyatt KL to be near convention center and won! Amazing Grand Club Floor - service is what it's all about (special thanks to Jolene) and food offerings are high quality. Try Nasi Lemak for breakfast and you will find it hard to go back to western options. Evening offerings and ambiance = dinner. Lamb, duck, curries, vegetarian specialities, salads, hors d'oeuvres, wine, beer, drinks, desserts amidst city views. Had lunch at Eighty4 restaurant on site and it was spectacular. Highly recommend black cod with chiles and bok choy. An easy amble to Suria KLCC upscale shopping mall via underground pedestrian tunnel. Looking forward to a return visit!

Well, Hyatt Category 6 hotels are rated that for a reason! We thoroughly enjoyed our stay at the Hyatt KL and found the service to be beyond exceptional. Luckily with status, our stay was even better. The rooms are clean, updated, and well maintained. They're also quite spacious and give great views from such high above of KL. Starting from the 17th floor and up, the rooms of Hyatt KL are no joke! Breakfast here is also a great option for those who do not want to take the time to go out. Separated into western and eastern breakfast sections, both offer delicious varieties of food. The Asian section has Indian, Malay, Chinese, and Japanese cuisine. The western section has your pancake, waffles, toast, eggs, and the likes. With so many service people around to help you, your breakfast will be delightful! The location of Hyatt KL is great. So close to KLCC, Bukit Bintang, and the Monorail, all near that tunnel walkway (which is cooler, so you can avoid that Malaysian humidity a little bit longer), downtown KL is right at your fingertips! Great service, great room, great location, all for a recipe for a great hotel stay!

Amazing service, wonderful staff, spacious room with June Jacobs amenities! Spa, gym and pool are so beautiful! Location super convenient! I love it here!

This hotel is among the best. Nope, not just among the best in Kuala Lumpur, or Malaysia, or even Southeast Asia. The Grand Hyatt Kuala Lumpur is among the best in the entire Hyatt system worldwide. The rooms are well equipped, the staff is great, the food is very good, and the location is excellent. Truly this hotel ticks all boxes. I'll start with the service. Their treatment of Hyatt Gold Passport Diamond members is second to none. My first visit to the club lounge I was welcomed by name by people whom I had never met before. That's amazing service. Upon each subsequent visit I've been welcomed by name (either by Mr F or Mr Andrew - cultural differences) and served promptly. Service has not been overly heavy handed where they hover but rather the exact combination of proactive and reactive that makes you feel like they're really looking after you. The food in the Lounge is also very good with a large breakfast selection for a Grand Lounge (compared to others) and eggs available for custom order. The evening spread here is truly fantastic with many choices that alternate every day. I've been surprised at the variety over my five day stay and really appreciate the effort Hyatt puts in to the Club Lounge. It is very surprising considering I doubt there are more than twenty rooms in this hotel which have club access. The location of the hotel is stellar, Easy to access from KLCC (if you want to take public transit) and next to the entrance for Aquaria KL and the convention center. It's also a great location for views as you have wide ranging views from almost any room, and amazing views of Petronas from the Sky Lobby on the 39th floor and from a lower vantage point at the pool on the 2nd floor. The rooms are extremely well equipped. On my first stay I had a regular room which had beautiful marble and dark wood and provided ample space to work, sleep, and a very large closet. For my most recent stay I was assigned a Grand Suite after using a Diamond Suite Upgrade. The Grand Suite is their entry level suite but at many hotels they're top tier suite isn't even this nice. The room is extremely large, well over 1000 square feet and features a living room with a desk, couch and some relaxing chairs and an accompanying bar area as well as a wash room. The bedroom features a king bed looking out over the park and with a couch and TV in the main bedroom area. The master bath contains a gigantic circular tub, a rain shower, a full changing area, dual vanities with a makeup table, and a separate closed door toilet room with a bidet. The only thing it is missing is a fancy toilet which you find mostly in North Asia (China, Japan, Korea) with heated seat. They also bring fruit, Nespresso, and tarts almost every day. I really love this hotel and cannot recommend it enough. I haven't mentioned it yet but JP Teres on the ground floor is also an amazing restaurant with great Malaysian cuisine. Whenever I'm here I always wish I had more time, but I guess that just means I have to come back to KL next year.

Grand Hyatt hotel has only been opened for less than 3 years and I was here for several occasions - to dine here and to have room inspection here. I was invited to conduct a room inspection just to see the different room categories (suite rooms are amazing!! Open concept bath tub is available here too) that are available and also to check out the different facilities here. Not mentioning how grand and huge this hotel can be, it is actually a luxury plus business hotel and their concept is slightly different. Urban contemporary designs are really how I can describe this place. To check-in to this hotel, you will have to go up to the reception area and you will have to take the lift - strange but their unique concept. I personally find this place right due to its strategic location - just beside the Kuala Lumpur Convention Centre and you can come here by the LRT. They have an extensive of 412 rooms with a size of 47sqm which is really huge! Fantastic views so to speak with amazing panoramic city KLCC Park or the Petronas Twin Tower views that they can offer. With all the amazingly new facilities to offer, the room price doesn't come cheap. One night can cost more than RM500 one night and it does also depend on the offer or promotion that is available. You will have to separately order your breakfast and pay it differently as usually it doesn't come in a package. Thinking of a romantic night here? Look out for their promotions.

The price is great if you are travelling from a place with a strong dollar. We had a great time and felt very welcomed. We wrote a full post on our blog complete with pictures at randrwander if you are interested.

We had a phenomenal stay at the Grand Hyatt Kuala Lumpur. This hotel tops my list as one of the best hotels I've ever stayed at. We were there for 2 nights and I wish we had stayed longer! PRO's: - Gorgeous hotel with fantastic views of the Petronas Towers, especially at night - Huge breakfast buffet at the hotel restaurant. Has a large number of Western, Asian and Malay hot items, delicious pastries, fresh juices, etc. I loved the noodles and dim sum! - Hyatt Diamond members can have breakfast in the club lounge or in the hotel restaurant, a huge plus. - The waiters and chefs at the breakfast buffet were so adorably helpful, enthusiastically loading up my plate for me with their recommendations! - The staff at the hotel was incredible. Every single person we encountered was extremely friendly and warm. It started with the manager personally waiting to welcome us himself when we arrived at the lobby (it was midnight!). - The hotel airport transfer service was seamless. We arrived at the hotel with our room ready and the staff already knowing which room we were in. Very well coordinated. - Our grand suite was absolutely gorgeous. Spacious, beautiful and well thought-out. - Complimentary laundry service for 2 items is offered to Hyatt Diamond members. The dry cleaning and pressing service was done perfectly and returned earlier than expected - thank you. - Room service food order was delicious and arrived earlier than expected. - Concierge was very helpful and friendly in helping us with the sites to visit in Kuala Lumpur. - Numerous staff members personally checked in on us during our stay, including the club lounge staff who called us, the housekeeping manager who came by, and the manager. We felt very welcomed and taken care of. CON's: - I honestly cannot think of any negatives. I truly hope my travels will bring me back to Kuala Lumpur, just so I can stay at this amazing hotel again. I was blown away by every aspect of the hotel, especially the warmth of the people. Well done and thank you Grand Hyatt KL team!

Great experience! All the hotel staff is extremely courteous and attentive to all of your needs. The food at all their restaurants is fantastic, with a great variety of Malaysian and Pan-Asian cuisine. Fitness facility is very well equipped and pool is fantastic. Spa personnel is very qualified and provide a great service.Rooms are spacious, clean and modern, with a fantastic view of the city.