Grand Hyatt Macau

Had an amazing experience. The room was Fantastic and the bathroom blew my mind. The staff were so kind and polite. They even provided with fruits to appreciate me as a member, how absolutely nice of them. Felt like a royal treatment, loved the hotel and everything about it. Highly Recommended

I was so pleased with our stay at this hotel that I feel compelled to express my appreciation.First of all, "Katrina", one of their staff members, was incredibly attentive and friendly. She made eye contact, smiled genuinely, and was happy to accommodate my complex payment requests.Additionally, "Kent" escorted us to my room and explained the stunning view while sharing what makes the Grand Hyatt Macau unique. He also provided us with excellent sightseeing advice, which made our trip even more enjoyable. Kent consistently greeted me with a smile, and even when I passed by him at reception, he maintained that same warm attitude and said hello.I have stayed at many hotels, but staff like Kent are unique. By anticipating our needs, he provided a sense of comfort and peace of mind throughout our stay. Thanks to him, I truly enjoyed our trip from start to finish.

This was our 7th time in Macau and definitely my favourite hotel. No gimmicky theme, simple elegance and great service. The breakfast was better than any I've had at any of the other big Macau hotels and club lounge was great. Every member of staff I interacted with was lovely. Location within COD and connected to LRT is incredible too. Will be my goto hotel in macau going forward.

Grear start at the reception, then had drink at the lobby enjoyed wonderful live music (on that Saturday) and impressive services, then breakfast the next morning with good food and services. One of the chefs there stationed at the cake bar was particularly impressive, professional and attentive. I could actually feel her passion about foods while she was preparing. It was wonderful experience overall. will definitely come again.

Best Hyatt hotel I ever stay ! The service from breakfast to club lounge is top notch. They always pay attention to what you need. I want to special thanks to a waiter named Moses during breakfast, he had done an excellent job providing service to myself and other customers. If I come to Macau, this is the hotel I want to stay. Thanks grand Hyatt Macau, fantastic job !!

The check in experience is very good. The staff heard that we love the peking duck.So, he recommend we try Beijing Kitchen and gave us a discount coupon for hotel guest only. The peking duck is really tasty.I was surprise by theri bath room in the room, it is so model and a lot of sun light come in.Compared this hotel with othe new hotel in Macau, it made me feel like like home.My only concern is they do not have sauna in the changing room at health club.

Amazing hotel which was reasonably priced for a 5* hotel. I paid £100 per night for a room facing the Wynn fountains, and it was money well spent. The room was huge, clean, modern, and very comfortable. The amenities were lovely, especially the pool, and spa. Staff were lovely, and I highly recommend it. The proximity to the metro was also very good.

Awesome stay. Service was fabulous. Very convenient. Perfect for a family. They even put in a little extra bed in our room and all the kid amenities. There is nothing cuter than hotel child’s robe and slippers. I really liked that the hotel isn’t too big with long long lines at check in or check out and crowds of people everywhere. Highly recommend and will go again once House of Dancing Waters opens again.