Grand Hyatt Manila

I was thoroughly impressed with my stay at the Grand Hyatt Manila BGC. The management clearly knows how to train their staff to be phenomenal. Since this was our first trip to the Philippines, the hotel team left a lasting positive impression regarding the hospitality of the country. The room was an absolute stunner: spacious, impeccably clean, and beautifully modern, all complemented by a truly breathtaking view. I must commend Alex, who was super accommodating and went out of her way to make us feel special; the service was unmatched. Airah in the lounge was very attentive, introducing us to local cuisine. I particularly loved the fried fish with vinegar and rice that Airah recommended. Arjim in the lounge was also superb; he recommended some Philippine dessert and kindly sent us a special farewell treat on our last day. Every staff member, from the doormen to the managers, went above and beyond expectations. This certainly created a fond memory of our stay! The Grand Lounge provides an excellent variety of food, desserts, and drinks. I highly recommend this hotel.

I had two three-night stays in October, and this is truly my only choice whenever I come to Manila. As a working professional who travels often for leisure, I look for consistency, service, and comfort — and this property delivers every time. A special thank you to Syra at the front desk, who is absolutely fantastic. From check-in to check-out, she made everything seamless, including assisting me with my paid upgrade to a suite for both of my stays. The concierge team, bellmen, and door staff were also exceptional — warm, professional, and genuinely hospitable. I work in the hospitality industry in New York, so I can truly feel the level of care and attention they provide here. The suites include access to the Club Room on the 57th floor, which was a wonderful bonus for breakfast and quiet moments. I didn’t get to use every amenity since my schedule was busy, but the pool area looked beautiful, and there are plenty of dining options onsite. I often used the lounge on the 2nd floor for quick lunches and drinks — very convenient. They even accepted packages for me and had them waiting in my room, provided daily housekeeping and turndown service, delivered fresh fruit, and stored my luggage while I was away. Every detail was handled with care. I’ve stayed at many hotels in Manila, but I love how this one feels both grand and intimate at the same time. It’s easy to walk to everything I need in the area. For anyone considering a stay — especially if you’re a Hyatt fan — I highly recommend it. I’ll definitely be back in March for another visit. Thank you to the entire team for making every stay feel special.

I stayed at the Grand Hyatt Manila and arrived around 11 p.m. when the hotel was still buzzing with wedding events. Check-in was quick, and I was pleasantly upgraded. The room was great overall, though the Bose speaker made a small noise until I removed it from the cradle. Breakfast in both the lounge and main restaurant was excellent, with a wide variety and very helpful staff. The gym was well-equipped for a full workout. The only downsides were one lounge staff member’s unfriendly response when I asked for coffee and the absence of an iron and ironing board. Otherwise, a great stay with good service and amenities.

This is truly an awesome five star hotel. There is no doubt in it, from the time you step a foot on the hotel property, you are treated like a King and served with a smile from every hotel worker. Woooow, security is also top level, they checked my car and as soon as as I parked my car, the luggage attendants hurried to help me unload my luggage and take it to my reserved room. The hotel desk representative Mr. Mike and Mr. Gerald are super fast, they checked us in and out in few minutes. Ms. Hanna and Mr. Roi helped my wife with her luggage and put in the car after checking out. There is a superb music band that plays soft music in the hallway after 5 pm to relax and drink your favorite drink. People, the breakfast buffet is out of this world, please you have to try it, endure the price tag and just try it, my breakfast servers were Mono Mk and Kate, as soon as the dish is finished, they hurry to carry it away. Cannot thank enough Ms. Marry Ann for hiring such wonderful workers who serves with a smile and supper attentive to our needs specially coffee and Late.. Ms Fatima from the breakfast cooking area cooked me my favorite breakfast which was not available in buffet, she asked me what I want and told her, eggs with green peppers, tomatoes and yellow peppers and green onions. She cooked it and brought it to my table. Wooooow, this is all because the breakfast buffet is run by an awesome manager Ms. Mary Ann, thank you Ms. Marry Ann for leaving this one of lifetime breakfast experience. It takes long hard work and training to accomplish this superb experience. The assistant manager Ms. Michael escorted us to our table with a genuine smile and assigned us our servers Ms Kate and Mono who helped refill my hot water 4 times for my tea. The breakfast chef Mr. Alexander from France made sure the food tastes awesome and everything is available. Of course the French bread begget,was available along couple of other kind of breads. The selection of cheese was limited to 3 kinds, not like the true French and German breakfast buffet where there are many different kind of cheese and tens of kind of breads available. The breakfast buffet is geared and stacked mostly to Asian tourist more than European and Middle Eastern tourists but the buffet was awesome. Please see the pictures of the breakfast. Mr. John the swimming pool attendent helped me with the towels in the swimming area, no need to bring your room towels to the swimming area and he kept watching the kids swimming as a life guard. The room was superb except that the tub knob came apart and it took maintenance 2 days to fix it. Maybe the parts were not available but we would think 5 star hotel would inspect the rooms before reserving it for a guest, please see the broken knob pictures. Overall, superb and once in a lifetime experience but my advice don't book this hotel if you are traveling back to the airport. The traffic to and from the hotel is horrendous, it took me 1.5 hour to get to the hotel from the airport and 1 hour back to the airport because the hotel is located in mid down town. Thank you hotel management for this superb treatment and smile by every hotel worker and the training you put in to make the guest experience is a life time experience. This is truly a five star hotel, no doubt or ifs.

I had an enjoyable stay at Grand Hyatt Manila. Staff are extremely welcoming and professional. Full of smiles on their faces. Such a pleasant stay. Rooms were clean and sufficient for my overnight stay. We enjoyed our breakfast and dinner buffet. Everyone was commendable. Location was great if you prefer the city-scape in Taguig. Id like to specifically praise Gerald from the front desk. He was friendly and accommodating likewise he maintained his professionalism and politeness during my check-out process. He was remarkable. I had a lot of questions during my check-out and he helped me out a lot. He made my overall impression of the hotel excellent.

We stayed at the Grand Hyatt Manila for an early birthday celebration for my wife, and from the moment we drove in, everything just felt smooth and well-orchestrated. Parking was easy — no fumbling around or long waits — and as soon as we stepped into the lobby, we were greeted by that unmistakable Grand Hyatt scent: a mix of something floral and woody that instantly makes you feel you’re somewhere elegant. The high ceilings, the soft music, and the clinking of teacups from the mezzanine lounge above set a really relaxing tone. Check-in took less than five minutes, and before we knew it, we were heading up to the 51st floor. Our room was impressively spacious and tastefully done — muted tones, modern art by the door, and a view that was both breathtaking and oddly humbling (you see the glittering skyline on one side, and the less polished part of the city on the other). The bathroom was a highlight: double sinks, a deep soaking tub, and Balmain toiletries that smelled divine. The staff went out of their way to surprise my wife with a small birthday cake and even a “cake” made of neatly folded towels — such a sweet touch. My son couldn’t stop grinning. Breakfast the next morning was exceptional; the Indian section in particular stood out — fragrant curries, fluffy naan, and perfectly spiced chutneys. Checkout was as effortless as check-in. Overall, it was a warm, polished experience — grand yet personal. We left already talking about when we’d come back.

The Grand Hyatt Manila delivers a true five-star experience from the moment you arrive—luxurious, polished, and thoughtfully designed in every detail. The spacious rooms offer stunning city views and exquisite comfort, while the staff consistently goes above and beyond to make every guest feel welcome and well cared for. Whether enjoying the incredible breakfast selection, unwinding by the beautiful pool, or sipping cocktails at the glamorous rooftop bar, each part of the stay feels elevated and memorable. An ideal choice for travelers seeking top-tier service, exceptional amenities, and a sophisticated escape in the heart of Manila.

Rooms are very clean and comes with some complimentary items. Like capsule coffee, which has a better quality than instant ones. You know, sometimes you doubt on hygiene of electric kettle. And Banana chips, quite interesting one for the foreigners. Like we go to malls to buy these but here, it comes as complimentary. They use Balmain products for the washroom, I loved the scent. Breakfast buffet, great! Many choices, they have some local delicacies like taho and Filipino rice cakes. + they have "YAKULT" also. Thank you!!!

This hotel truly lives up to its name! As of May 2025, I learned that Grand Hyatt Manila is the tallest building in the country. I loved the location of this hotel in BGC as it was walking distance to malls and many great places to eat. I felt safe walking around even at night time. SERVICE: The service here is unmatched (although I'd like to shout out that most Filipino workers we've encountered, especially in places like this, were hard workers). From the moment you step out of your vehicle, there are people immediately helping you get out your luggage, helping you to check in, and getting you situated. Check in took a little time for us since my mom and I requested for our rooms to be on the same floor and thankfully, they did. I can't comment too much on turn down services since we chose to leave the Do Not Disturb sign on during our whole stay. GRAND CLUB: Super worth it to get with your reservation. Located on the 57th floor, the view was amazing. We took advantage of the Grand Club every morning for breakfast and almost every afternoon for the "happy hour" and hor d'oeuvres. The employees always greeted us with a smile and were very accommodating. The breakfast everyday had a noodle and omelette station. My favorite was their fresh Taho and the traditional Filipino delicacies like Suman and Puto. They had a wide variety of food and we really looked forward to coming here every morning. ROOM: My husband and I originally booked a room with club access and we got upgraded to the Deluxe King room on the 56th floor. We had a nice corner suite equipped with its own walk in closet, separate toilet room with its own sink, and bathroom with tub that faced the window (and had the option to open the wall so you can watch TV from the tub). I really appreciated that they had ample mirrors and many toiletries already available. The bed was comfortable. We appreciated the Illy coffee/espresso machine in the room. GYM/POOL: The gym was pretty big and I was surprised to see machines/equipment that you don't expect from a hotel gym such a rowing machine, free barbell rack (not a smith), and a separate room with mirrors to do your own workouts. We unfortunately didn't get a chance to enjoy the pool but they had an Olympic size pool with 4 lanes and a kiddie pool. If we had time, we would've loved to enjoy it. OVERALL: We had a great stay at Grand Hyatt Manila. I will definitely stay here again whenever we come back to the Philippines!

The hotel is BEAUTIFUL, the staff are all FANTASTIC, location is wonderful and the breakfast buffet is AMAZING! I hope to have the opportunity to stay there again. If you choose this hotel you won't be disappointed!

We loved the location, cleanliness and service of this hotel. Located right near BGC, where you can walk everywhere. Our room was in the 50th floor and the views of the Manila skyline was amazing. The service was great, anything we needed they were able to accommodate (for example I needed a converter for my international hair straightener) would def stay here again!

We loved our stay here in Manila! The location is great with a mall really close and lots of food options close too. It is located in BGC which is a nice area of Manila that I was eager to explore! Immediately upon arriving we were greeted by the staff, they opened up the doors to a big, beautiful lobby. As we were checking in, they even gave our kids a special plushy airplane pillow. Our room was so nice. We had a great view of the city since the Grand Hyatt is the tallest building in the Philippines! Housekeeping would come every day and kept our room nice and tidy. It really did feel luxurious staying here with the Balmain shampoo, soap, and conditioner and the Nespresso coffee maker in our room. The hotel has lots to offer besides just their rooms. They have a rooftop pool and a kiddie pool. I liked hanging out up here, they had cabanas to sit inside! On the same floor of the rooftop pools, they've got a spa. They also have tons of any options for dining and a fitness center. On the top floor is a rooftop bar and restaurant (a great place to go for a special occasion or date night, they have a dress code), in the lobby area there is a cafe with many yummy pastries and sweet treats. They also have a buffet that is open for breakfast, lunch, and dinner along with probably 5 other restaurants in the hotel! The hotel was much bigger than I expected it to be. Really cannot recommend this hotel enough!

We stayed at the Grand Hyatt in BGC (Bonifacio Global City) in Manila for 4 nights to start our trip to the PH. At check in, Ariah was so nice and helpful. We also had a nice chat w/ Maia, who was very friendly and spoke good English. Maia also gave us a great rec for a casual Filipino food nearby. I reserved a Grand Suite that was approximately 775 sf. The suite inc a kitchen, dining room, living room, bedroom, full bath and a separate restroom w/ a toilet. Both toilets were Toto models w/ heated seats. More importantly, the suite gave you access to the Grand Club. Hotel clubs/lounges are not that common in the US. However, in Asia clubs/lounges are very special. The GC offered full breakfast, snacks & drinks all day, and a Happy Hour from 5:30 - 7:30 pm. All of the food was really good, and the staff were super nice and attentive. Funny story: One morning they served siapao (char siu bao, steamed pork buns). I jokingly told the chef, Patty, "Finally some Filipino food. But where is the longsilog?" Next thing you know, I had longsilog at my table every day for the remainder of our stay. Thats great service! The Grand Suite I stayed in was the best room I have stayed in around the world. Keep in mind, I have stayed at all the competitor's top brands: Four Seasons, Ritz Carlton, St Regis, Waldorf Astoria and Intercontinental. In addition, the staff was the most professional and friendliest staff I have ever had the pleasure of meeting. If I return to Manila, the only place I will stay at is the Grand Hyatt.

glad to be back again since our last year's 2 weeks stay . our room was on the 58th floor with nice view

My wife and I stayed in Grand Hyatt hotel for 4 nights. We both give this place a 3/5 stars. Our first impression of this place is absolutely grand as you walk in. Their set up and how the lobby is designed is incredible. The roof top bar is nice, it gives you a great view of the city. Their food options here does not par with Conrad Hotel, which we also stayed at for 3 nights. The food's acceptable, but not grand, or something that you would remember. The view of the hotel from the room gives you a spectacular city view the higher you are, especially at night time. We stayed at 52nd floor and 53rd floor respectively. We had to move because our first room in the 52nd floor had bugs. Yes, it had bugs. Little black bugs, whatever they were. We notified hotel staff and they upgraded our room to a deluxe room on 53rd floor. Still not acceptable. A 5 star hotel with bugs. Further, we notified this hotel for a fan months in advance when we booked it. My wife needs a fan for white noise when we sleep. The hotel couldn't accommodate that. Conrad Hotel, another 5-star hotel that we stayed in, easily accommodated that request without even including it in our booking notes. Some hotel staff and the general people here seems to be incredibly snottier compared to the rest of the country. My wife and I dress and live very modestly, or I even dress like I don't care what people think of me lol because I truly don't. We felt as if you get treated accordingly to how you dress. It's quite funny because my wife and I are in early 30s and currently in top 5% of net worth in our age group. But we felt judge by how we dress when we probably have more money then most of them lol. A place you must absolutely visit when you're here is the American Cemetery and Memorial. Even if you haven't served a day in the military. The greenery, layout, and history of it all will make it worth it.

The grand hyatt is worth your money. The room was very spacious and clean. The facility is very modern. Hotel staff were all so friendly and nice. We had one meal at the grand buffet and the selection was enormous ranging from local cuisine, chinese, spanish, american. Also the hotel has a little bakery/coffee shop at the ground floor which was so convenient if you want a grab and go place. The hotel is also centrally located amongst some of the biggest shopping centers in BGC. Extremely convenient and walkable.

I love love love the Grand Hyatt in Manila! This building is currently the tallest building in the Philippines and offers luxury rooms with a view of the city. The location is unbeatable being so close to so many restaurants and centered right in the business and social hub of BGC. So beautiful and comfortable - this place really made our stay in Manila!

Highly recommended, Luxurious, ,Grand Hotel Definitely will come back, Special thanks to Karen as and John Mark for exceptional service

Enjoyed staying a week at the Grand Hyatt Manila, a luxury five star hotel, just $125 a night which is a great deal! Checking in was easy and my room included free breakfast at the Grand Kitchen and breakfast was delicious each time. Very helpful staff and concierge services - ordered airport pick-up and drop off, very convenient and reliable. My corner unit room on the 51st floor was large and spacious with a nice view of the city. Large bathroom with soaking tub and walk-in shower. The toilet was in a separate room. The king size bed was very comfortable with soft sheets and pillows. Laundry service was quite easy and fairly cheap. Fill out the form, dial 0 for pick up, if before 10 am, delivered by 5 pm that same day as a regular request. The 24 hour/7 fitness center had everything I needed. Plenty of dumbbells, five treadmills, a few elliptical machines, and a separate yoga/stretching room. Drinks by the pool and at the Cellar were always refreshing and so were the appetizers and entrees.

Wow....what a fabulous hotel this is. This is one of the best Grand Hyatts I have ever stay at. I was able to stay in one of their corner suites thanks to my brother's Hyatt status (thanks, brother!) on our last couple of nights in the Philippines. The accommodations were amazing - huge, CLEAN room with super comfy king bed, soaking tub, separate toilet with bidet, large walk in shower, walk in closet with safe, living area, and amazing views of Manila. They also have a delicious buffet at a reasonable price.

I loved my three-night stay at the Grand Hyatt Manila. It was truly a first-class experience. The guest room felt like a small apartment. It had a toilet room, along with two bathrooms--one with a walk-in shower with a rain shower fixture and another with a bathtub/shower combo. The room was stocked with complimentary toiletries, water, and banana chips. It also had an Illy coffee maker, a Japanese tea set, and a mini fridge. In addition, my family and I had access to the club lounge, which offers all-day refreshments as well as breakfast and evening hors d'oeuvres. The mealtimes provided a variety of options, and since we're not big eaters, we ended up not needing to eat out most of the time we were there. To top things off, all of the staff were very warm and accommodating. By the end of our stay, we were sad to have to say goodbye to our new friends. If you're ever in Manila, this is the place to be!

Me and my family loved the hotel. The room space was goood Beds were comfy AC was cold Has a bathtub The cleaning crew was polite and didn't bother anyone sleepiing It was near so many malls so you could never be bored The breakfast buffet was amazing and the food was delicious. The pool was good They even had a sauna in the bathroom It's impossible not to love this place The service was incredible I would come back here no hesitation. I would totally recommend it to anyone who is in BGC It was extremely fun.

Had a wonderful 2 week stay here @ the Grand Hyatt! The staff had genuine smiles, were friendly and accommodating. The hotel itself is immaculate. The amenities were of high end quality. Had the opportunity to utilize the spa too. Also, had a massage by Sheila, Wow, she's amazing. She focused on the troubled areas where I documented on the form. Great job! I'll definitely be returning for a visit and a massage.

o1.o4.19 - o1.o6.19 We checked in to Hyatt after Conrad because this is where our friends be having their wedding. This hotel is very nice and everything looks very new. The staffs are nice and the room was nice. Apparently, there was a double booking under my name because our friend booked a room for us. But they were able to cancel at free of charge and reimburse it back to my friend. This hotel had a total of 56 or plus floors. We were on 46 and the room was very nice. There's a very nice sofa, shower, bathtub, walk-in closet, and the restroom was separated out from the shower so its got its own door. Check out my photos for reference. :) They have these complimentary banana chips. Oh my, those were so good! I wished I could purchase some and bring it back to the States. Maybe it's possible...I didn't get a chance to ask bc I was still very sick and just wanted to rest before the wedding. We didn't go out for dinner so decided to check out the buffet. Gosh...it was a disappointment. I didn't expect it to be as good as the ones in Las Vegas but I felt like Conrad's executive lounge breakfast was better than that. I don't even know where to begin. Maybe bc we went there kind of late? It was around 8pm local time. It was the worst meal in the Philippines even though the Jolibee's fried chicken was dry and stuff. So that's where the one star was missing. There was also been a little issue with our room. The shower drain wasn't working very well. So we called the front desk and they were able to send a technician over to fix it. They later gave us the option to switch room but we didn't bother since the time was already there fixing it. The technician said he'll let them know to send someone over to clean up the floor since there was a puddle of water from fixing the drain. We waited for awhile and no one came. So we called again and they sent someone shortly after. They asked if there's anything else we need so my bf asked for more water since I was sick. Then the next thing you know, he brought over 14 bottles of water. Lol... So nice! Then the next day was the wedding. The ballroom was decorated so nice and beautiful. My bf and I were both shocked. We agreed on that we were at a Crazy Rich Asians wedding! Then of course, it could be the wedding planners' work. But then you still need to have the space and all. And there were 3 projector screens. The crazy rich part was...live band and an actress singing for us while we eat. What?! I know!! Dang...I have some rich friends! I knew they were rich but not that rich. Hahaha At least the food should be cooked by the chefs the, right? The food at the wedding was very tasty! Foi gras, soup, beef & fish, and dessert. All of them were good. Sadly I didn't finish the main entree bc I wasn't feeling well. The chef often walked out to check on the dish. It was great to end our trip with a beautiful wedding. ;)

Leisure stays are now accepted in Metro Manila for some hotels but part of the requirement is an Antigen Test on the same day of stay. RT-PCR can also be presented for as long as the test is done within 72 hours. We had an option to stay in south but Tagaytay hotels are not accepting guests below 13 years old. Called several hotels and they don't require testing but guests should comply with the Health Declaration Form. Since we have a baby in the family we decided to stay in Manila and found out that Grand Hyatt have a package that includes the testing on site. So far it is the only hotel I found with onsite testing though other hotels recommends antigen in nearby clinics. The hotel is located in 8th Avenue in Bonifacio Global City in Taguig. It is very accessible to almost everything since it is near Uptown Mall, S&R Membership Shopping and St Lukes Hospital. We reserved through their office hotline but there are available rooms in sites like agoda and bookingcom. The room rate is Php14,000nett++ for an overnight stay which includes the use of amenities, breakfast for 3, and the antigen testing that covers 2persons. The third person is charged at Php2000 for the test. Room options includes King Deluxe and Double Deluxe with 2 double beds. The maximum occupancy should not exceed 3 person per room. The hotel is currently accepting guests from NCR and Calabarzon. All guests shall present a valid ID with address. We arrived earlier around noontime and waited for the test. There is an assigned function room for the testing and the result only took 15mins. Room will be assigned upon submission of the negative results and valid IDs. Breakfast is served at the 2nd floor. It is currently plated in observation to strict health and sanitation protocols. Fitness Center and the outdoor pool is on the 6th floor. The restaurant on the highest floor which was "The Peak" is currently open from Thursday-Sunday from 5pm. They are now accepting dine in guests with protocol observation. Reserve seats prior to arrival and guests are guided in the lobby.

Went for breakfast buffet with my mom and it was not good. Breakfast buffet ends at 10:30 am. We arrived at 9:15 am plenty of time to eat. All the food on this buffet was old, stale, and didn't taste fresh. I guess arriving after 9am isn't good because they no longer put fresh food out. I sat by the congee serving area and they took all the condiments away at 10am and didn't put them back. Good thing I didn't want congee because I don't like plain congee. The sad thing is I threw more food away than I consumed. Such a waste, but I refuse to eat food that isn't appealing or taste good. The icing on the cake was when they brought the bill and asked if my mom was a senior citizen and she is at 77yo. They would not accept her US passport because it has to be a Filipino ID. We ate at a different restaurant (I can't remember which one in Manila) however they gave us the discount because a senior citizen is a senior citizen. Not this place. I asked to speak to the manager and she proceeded to tell me that that discount is a Filipino thing. No problem. Perhaps that manager needs to brush up on her English because essentially what she meant was that the Grand Hyatt discriminates against senior citizens. Only for Filipino seniors. Seriously?? Grand Hyatt can keep their buffet. Only $53 bucks for the two of us and that was enough for us never to return to this buffet.

I stayed a week at the Grand Hyatt Manila in December 2022. What a disappointment. Without belaboring the problems (any hotel will have some unexpected problems), the real problem was the management. On checkout I told the front desk manager about an incident in the restaurant. They told me that my credit card had been declined and that I needed to see the front desk manager. I asked that they have the manager call me in my room - I was with colleagues and was embarrassed to be confronted with the credit card issue in front of them. I waited and waited, but no call from the manager. Finally, I called and was told that the card had not been declined and everything was fine. No apology, and no call to tell me the problem was an error. When I wrote and complained, I got the most insincere apology ever. The hotel is beautiful, the staff friendly and helpful, and the management unresponsive.

Jose the "assistant" hotel manager was rude and unprofessional. Lack of customer care etiquette, had a high tone on the phone rather apologizing first for his behavior and his two staffs at the dining area. He bragged that he's from Australia- is that how they behave in managing problems? He shared how a 3rd party partner has violated the company benefits policy and being reprimanded as we spoke. Do you have to disclose that confidential information to the hotel guests/clients? Wow

Very impressed with the grand entrance. Staff is friendly and efficient. All are sharply dressed and everyone greeted me with a smile. The property is also extremely clean and comfortable. In places like these I usually end up complaining that the air conditioning is set way to high and the space is like an icebox. That is not the situation here. I found it very temperate as the outside conditions were hot and muggy (it is Manila at the end of the day). This property is awesome and I will stay in it again in the future.

Came here tonight as a "surprise" birthday dinner. The hostess was great and nice. However, both areas where we were seated were filled with cobwebs. The outdoor terrace should be better maintained. The food was not well seasoned and the servers were not attentive at all. My wagu steak had so much uncharted fat, it was inedible. The view is beautiful but the food and especially the service was not what I hoped for based on the hype.

Poor customer service. I made a very human mistake booking a trip here not realizing that I was off by 1 day for check-in. So I booked for 1/6 but actual flight arrival was 1/7. This is naturally a human mistake when you travel across the date line. As soon as I realized this mistake I tried to correct it with Hyatt, within 1 day, and they denied my request. Sounds very greedy for a big company. I would cancel my whole booking if it was refundable but that was not an option. This place is a mess. I thought I would get world class service but it's greedy bureaucracy that you deal with. No to this facilty. Bad customer service.

A few days ago my family and I just experienced the best hotel service and experience we've ever had. Everyone was very friendly and helpful. The room was gorgeous and gave us an amazing view of Manila. We felt extremely safe as the security was great and made sure everyone was checked. The gym had all the equipment we needed to have a great workout in. My favorite would have to be their spa. It includes a steam room, a sauna and a hot tub. Me and my fiancé went to the Peak which is their rooftop bar and the view was breathtaking and Carla took good care of us. Our overall experience is beyond amazing and we will definitely be coming back sooner than later.

One of the best hotels I've ever had the pleasure of staying at. Extremely clean and modern. Staff were kind and welcoming. The room was amazing with a great view of the city. If you get a chance to check out pool deck and gym area, do it. Will definitely stay here again.

Worst managed hotel I've ever been at. 20 of us rented a private terrace on the 62nd floor only to have the organiser of our evening, who was a guest in an executive suite, denied entry because he was in shorts. The inability for management to navigate a simple issue was baffling. GM should be fired. Choose the Shang instead.

Had a NYE celebration at The Peak and rang in the new year from the highest point in Manila. Helpful staff and amazing views both from indoor and outdoor areas. The Music Room was the perfect place for our group to enjoy the live music and festivities.

This pertains to The Peak Grill (steakhouse) on the top floor of the hotel. The view of the restaurant is what earned its 1 star. The food quality and service is what made it lose 4 stars. First, we never received the house bread that comes with the meal. We knew this because the tables around us all received house bread. We ordered prawns and foie gras with chicken liver as appetizer. The "prawns" were small, or regular size shrimp to my standards. The foie gras chicken liver spread came with nothing to eat it with (bread, toasts etc). I ordered the Australian ribeye cooked medium and my wife had the Australian Tenderloin cooked medium well. My steak came medium rare and my wife's steak came medium. Both steaks were flavorless, there is 0 flavor in the steaks. The ribeye is supposed to be one of the most flavorful cuts, yet mine tasted like it just came out of the freezer with lack of flavor. My wife's tenderloin was tender, as you might expect, however, again, flavorless. Overall, nice try in identifying yourself as a high end steakhouse, maybe in a few years when things are better. Perhaps get better steaks from highly recognized farms

You may want to call ahead to check that certain amenities that you require are available at this hotel. The hotel has gorgeous architecture and a fantastic staff. But it's so new it's still working out the kinks in regards to amenities. Having said that. It's a lovely five star hotel.

Staying for 4 nights, had the deluxe room, then junior suite. Rooms are clean and spacious. Theme is modern asian. Toiletries are June Jacobs. They have the Toto Bidet, similar to Park Hhatt in France. Facilities include a lap pool, gym with cardio and weightlifting equipment, steam room and sauna at the spa, and a lot more. If you have club access, you get complimentary breakfast and snacks. You can bring a guest with you for a fee. There's tea time at the lounge between 2:30 and 5:30, around Php 2k for 2 people: Breakfast buffet has a range of food choices, from Filipino to Westernized food. Did not get to try the restaurant, but it looks amazing. Staff are very helpful and friendly. Although the price is on the higher side, it is worthwhile. Another plus is the central location. walking distance to shopping center and restaurants. Feels safe walking around the area even at nighttime. Fyi, luggages should go through front entrance for xray. There's parking spaces available too.