Joe P.
Yelp
We stayed at the Grand Hyatt in BGC (Bonifacio Global City) in Manila for 4 nights to start our trip to the PH.
At check in, Ariah was so nice and helpful. We also had a nice chat w/ Maia, who was very friendly and spoke good English. Maia also gave us a great rec for a casual Filipino food nearby.
I reserved a Grand Suite that was approximately 775 sf. The suite inc a kitchen, dining room, living room, bedroom, full bath and a separate restroom w/ a toilet. Both toilets were Toto models w/ heated seats.
More importantly, the suite gave you access to the Grand Club. Hotel clubs/lounges are not that common in the US. However, in Asia clubs/lounges are very special. The GC offered full breakfast, snacks & drinks all day, and a Happy Hour from 5:30 - 7:30 pm. All of the food was really good, and the staff were super nice and attentive.
Funny story: One morning they served siapao (char siu bao, steamed pork buns). I jokingly told the chef, Patty, "Finally some Filipino food. But where is the longsilog?" Next thing you know, I had longsilog at my table every day for the remainder of our stay. Thats great service!
The Grand Suite I stayed in was the best room I have stayed in around the world. Keep in mind, I have stayed at all the competitor's top brands: Four Seasons, Ritz Carlton, St Regis, Waldorf Astoria and Intercontinental. In addition, the staff was the most professional and friendliest staff I have ever had the pleasure of meeting. If I return to Manila, the only place I will stay at is the Grand Hyatt.