Grand Hyatt São Paulo

This is one of the best hotels in SP. Food and service is excepcional. Hotel amenities are top notch, recent lobby and restaurant refurbishment makes it a very nice and beautiful common area to hang out and dine. Rooms are spacious, clean and luxury. Gym is well equipped, even though not very large. Sauna and heated pool very good too. Worth the investment for a 5 star hotel stay.

Hotel provides impeccable service. Rooms are always clean and staff are always willing to help. Amazing swimming pool and gym. Location is convenient but walking can be a challenge (not a hotel fault though, just the way the area is designed).

The rooms and its amineties, specially the soaps are very good. Both room n bathroom are huge and spacious. Water follow was fast. Cleanliness was very good of housekeeping. Drinking water was available in the room. Staff at the bar, reception n even the room service staff was excellent. Taxi was available very fast or on call. Food was tasty, though we just had the breakfast in in-room dinning. Gym is huge n so is the swimming pool. The view on the river side has a river view along with a bridge view. Reception, helpdesk and room service would understand English. But there was only one draw back, that they had only 1 Italian restaurant. They had no coffee shop for 24 hours n so if u want some regular or simple food like bread, rice, curd, fruit platter, etc, then that they would not be able to serve u in the restaurant. U will need to order only for the room for that n if u have checked out then u cannot get any desired food.

The hotel is in a nice location in the new financial district of the city. Check in was smooth and the room was pretty nice. The main reason for my 3 stars is the breakfast service and food. Food is standard fare that you would find at any standard Marriott, Hilton or Hyatt hotels in the US. The miost uoseting thing is my omelette order that I placed with the waiter came in 20 minutes later even though I was the 2nd person to come for breakfast. I asked for only veggies in my omelette but my order came with ham. So I had to wait another 15 minutes for the correct omelette. This one experience really stained my experience and I am staying here only for 2 nights. Sia was ok - for some reason, the swedish massage really didn't do it for me even though the masseur was nice and provided the right amount of pressure.

This is a nice hotel in a pretty safe neighborhood of Sao Paulo and it's well maintained except a bit old mattress and a little far from the main interest of the old town. The staffs are professional and welcoming and the food offered in the restaurant are delicious. The hotel also has an indoor and outdoor pool and a nice gym but the weight section can be improved a bit. Overall it's a good Hyatt hotel and reasonable priced.

Overall for the value of points with Hyatt, it was a good stay. The rooms are a bit dated but I did appreciate the birthday cake for the week long birthday celebration. The lounge access bar and menu were solid. Highlights included the fresh and made to order omelets for breakfast and the delicious passion fruit Caipirinha. Location is okay but definitely in terms of tourist attractions, would not recommend because the traffic is horrible.

Excellent site, well located and with dining and leisure options near by. Easy to walk to nearby restaurants and bars. The sushi restaurant was amazing. Buffet breakfast is convenient and with good selection of food. You might have to wait to be seated in the morning during "rush hour" but, only a few minutes.

I was disappointed with my recent stay at the Grand Hyatt São Paulo. As a Globalist, I’ve come to expect a higher level of service, but this visit missed the mark. I had reserved a meeting room in the lounge, yet when I arrived, the hotel had no record of it. This caused unnecessary stress and disrupted an important meeting.||I also informed the hotel the day of that I would have a guest with me, but for reasons that were never explained, my +1 was still not added to the room and was denied lounge access. It was inconvenient and embarrassing for both of us.||Given the brand and the price point, these operational basics should be handled smoothly. Unfortunately, the stay didn’t reflect the standard I’m used to, and I won’t be returning anytime soon.

Big conference hotel. The location is good for work, but far away from where you want to be after work. Huge breakfast spread, lots of options and plenty of fresh fruits. Keep in mind breakfast is not included for every rate so plan accordingly. Nice lounge, but the food is a bit weak, i wouldn't count on eating there. Rooms are good size and some have a nice view. Nothing special, but they are clean and have all the necessary basics.

The Grand Hyatt São Paulo is located along the Pinheiros River in Southwest Sao Paulo. The hotel is absolutely beautiful but is remotely located and will require a taxi or rideshare to everywhere you go. There is a nice public train that runs close to the hotel and will connect you to the other parts of the transit system, including subway lines. The cost is 5 Real, one way, cash preferred. As is most 5 star hotels, we were greeted as we pulled up in our car and was offered luggage service, with a smile. We were warmly greeted by Sophie at the front desk. She was extremely friendly and helpful, announcing a big upgrade to the club level floor while she explained our American Express fine hotel benefit. She made the check in process stress free and pleasant. The room, 2027, had an amazing view of the bridge, Ponte Estaiada Octavio Frias de Oliveira. The furnishings were slightly dated but still functioned well. The room was clean and smelled great. It was a large room with a nice desk and oversized nightstands on each side of the bed. There were lots of plugs, but most were not universal plugs, so be sure to bring a European adaptor. There were two US/BRAZIL plugs but be sure your device can accept 220V or be prepared to fry the thing you plug in! The kind sized bed had high quality sheets and a selection of foam and feather pillows. The room temperature showed 18C (64F) did not seem right. It felt closer to 73F, which is hot for us when there is no airflow in the room. We requested and quickly received a fan which helped with the temperature. The bathroom was huge with a 10-foot rain shower, toilet, bidet, large tub, and huge closet with built in safe. They supply nice cotton robes and flip flops. The hotel uses single use toiletries, which was a bit disappointing for a modern, 5 star hotel. The supplied single use toiletries were larger but lacked the quality feel (and smell) of something in a 5 star hotel. The one exception was the bar glycerin soap, which was the only bathroom item that was geared for a higher end hotel. The Grand Club, located on our floor, was very nice. The staff, led by Ernesto during the day, was super accommodating and friendly. The evening crew was just as nice. A nice surprise was the availability of liquor in addition to wine and beer. They also make specialty drinks by request, a nice touch and something most loyalty lounges have eliminated. The location of this hotel is NOT ideal but the service that this hotel provides more than makes up for having to get a car to everywhere! The hotel deserves a 5 star rating.

I do not know much about the hotel options in this area but the Grand Hyatt is a good one. All of the staff members were helpful. The room had a comfortable bed, mini refrigerator, desk, a spacious bathroom and a beautiful view. The spa was a nice experience and the food and drinks at the restaurant were good. If you are looking for a place to stay in São Paulo, check this hotel out.

Situated next to a highway makes the hotel less quiet/relaxing. The breakfast buffet is good and not too much variety. My suggestions to help improve guest experience: Provide more areas where guests can sit and work, outside of their room. Play music at the outdoor pool area to mask the road noise from the highway. Improve the WiFi at the outdoor pool area.

Loved it, loved it, loved it. Totally recommend. Excellent service, food and hospitality. Clean, friendly and in a good location. I would definitely stay here again. I had great WIFI and the room service was great. The spa service was good and so were the pool areas. Please book your stay here, you will not regret it.

I am a World of Hyatt elite member and I am a fan of the brand. I've stayed in all levels: Hyatt Place, Hyatt Regency, Grand Hyatt, Hyatt Centric, and Park Hyatt. We stayed overnight at the Grand Hyatt Sao Paolo in March 2019 and enjoyed every minute. The room was spacious and while it did not have USB charging outlets, it did have a desk area, fridge and most importantly, the bathroom had a bidet feature. YES!!! All hotels really need to have this. I love that Brazil really understands this! We had a king room on the 21st floor which had access to the Grand Club. The club was excellent. The food and service were top notch and reminded me of the exquisite service experienced in Grand Hyatt Hong Kong. The club has evening hors d'oeuvres and breakfast in the morning. The selection of food is nice but really the service is what takes it over the top. The service is outstanding with people anticipating your every need. The view from our room was lovely we had a city view of the many city sky scrapers. The location seems to be in a more business-centric part of the city - not sure about what restaurants or shopping are nearby. The hotel was about an hour car ride from the airport. We took an Uber to dinner and found the traffic in Sao Paulo to be atrocious - so please keep this in mind as you're planning. Overall great stay and would definitely return.

My company held a conference at the Grand Hyatt, and I stayed here for about a week. The check-in process was seamless and the concierge staff gave us some helpful maps of the area that led us to one of very few souvenir shops that I've yet to find in Sampa. The breakfast buff let is included, which is great. It features a wide spread of fruit, breads, made-to-order omelettes, cereals, soups, meats, and more. The wait staff are very friendly and usually easy to find. Note: I found it much easier to communicate in Portuguese than English here (not surprising). The rooms are quite nice and feature a layout that's pretty common among Grand Hyatts, with a large shower with a rainforest shower head. As others have mentioned, getting a taxi or Uber from right in front of the hotel can be really difficult, but that's more a function of São Paulo's horrendous traffic than any fault of the hotel. It is easier to walk a few blocks out to one of the other main streets to get a car, though. My one bone to pick is with the housekeeping staff, who sometimes only leave one towel or don't refresh everything the way it was before. Outside of that, I really enjoyed this venue.

Great luxurious hotel, amazing spa, wonderful loyalty lounge. I love the Granados soaps/lotion/shampoo. Had a 90 minute massage that was just heavenly. They really treat you well in the loyalty lounge for breakfast and happy hour. Casual restaurant so-so; food okay, did not care for balsamic chicken but they replaced it with a reliable burger. Service a little inattentive when it got busy. Would be nice if there was a gift shop or food items in mini bar as hotel is very isolated in business district.

The Grand Hyatt São Paulo is gorgeous! The gym is state-of-the-art and features an indoor pool. The Amanary Spa is incredible! The spa has seven suites each equipped with hydrotherapy showers. Fantastic high-quality therapeutic facials and massages. The guest rooms are large, comfortable, and quiet. The showers in the bathrooms are amazing! The traffic is brutal in São Paulo but this hotel is a stress-free sanctuary. This is a fabulous hotel for business. Allow two to three hours to get to the São Paulo-Guarulhos International Airport due to traffic. You may even spot a celebrity guest (including presidents and rock legends) while you are staying here. Love this hotel!!! www.saopaulo.grandhyatt.com

I have to say this is one of the best hotels I have stayed in. Great service, great food. I had an issue with my room and they quickly upgraded me to a new room with great views. This must be one of the best hotels in São Paulo Many thanks.

This Hotel really, really shocked me. Rooms were very, VERY large, floor to ceiling windows, views ALL around... extremely spacious, very quiet...breathtaking views of a city that really isn't truly appreciated until you are high above it. I will stay there again next time in Sao Paolo, no question about it. If you are an F1 fan, it's 15 minutes from Interlagos (Formula 1 Circuit) also is about 6 minutes from the grave of the late Ayrton Senna. Nothing to walk to, but walking isn't generally advised in this area (as a tourist, that is)

Excellent rooms and friendly front desk staff. Room service quick and tasty. Breakfast buffet is quite nice. Location is good, although the access road for the hotel is heavily trafficked during rush hours. You may spend upward of 20-30 min just going around the block at peak times. This is a function of SP's terrible traffic rather than any fault of the hotel. I used uber to get around and it was far better than relying on taxis.

What a beautiful and upscale establishment this is. Located in a good neighborhood and the hotel itself is huge, with an excellent restaurant that serves awesome breakfast, lunch and dinner. Lots of space for conference halls and meetings.

LOVE this hotel. Stay every time i go to Brazil for business. Beautiful.. and service is impeccable.

Very quite room which is key during business travel where you are 4 hours out of your time zone