Grand Hyatt Shanghai

I had a wonderful one-night stay at the Grand Hyatt Shanghai, made truly special by the outstanding service from their staff. From the moment I booked, the communication was excellent, and I’d especially like to thank Joie for helping arrange my stay seamlessly. ||||Since I had an early morning flight, the team went above and beyond to accommodate me by organizing a suite—a gesture I truly appreciated. Upon check-in, Rhea was incredibly welcoming, ensuring a fast and smooth process. She also gave me fantastic recommendations on where to find last-minute gifts for my family, which was a huge help! ||||The hotel itself is stunning, with luxurious amenities and breathtaking views. But what stood out most was the genuine warmth and attentiveness of the staff. Their hospitality made my short stay feel personalized and effortless. ||||I highly recommend the Grand Hyatt Shanghai and look forward to staying here again. Thank you to the entire team for such a great experience!

Highlights: the VIEWS are spectacular; great location in central Shanghai, near the Bund, one train stop away from East Nanjing avenue. Very good breakfast. Staff are helpful. Great value for the money, a room like this in NYC would have cost 5-10x the price.||Negatives: the rooms are definitely dated, especially all the marble and gold finishes in the bathroom. If you are looking for a really modern vibe and care a lot about classy design, then look elsewhere.

I arrived around 10am in the morning from the airport which was only an 1hr away to find that I had mistakenly not booked the night I arrived! 😅 Not a problem, they found me a room free, and even with my early arrival, allowed me to check in early! I had breakfast, which was delicious with plenty of options, continental, Chinese and good old, eggs hash browns, beans, sausages etc! Dining room has incredible views of Shanghai! Room was gorgeous, comfy bed, nice shower and bath, desk to work at and English language channels on the TV. Really enjoyed my stay at the grand hyatt it was in a great location with plenty of food options close to the hotel, in summary well worth splashing out a bit more for to stay here, just for the views alone! 🤩

I was genuinely excited for my stay at the Grand Hyatt Shanghai, especially as it coincided with my birthday. I was contacted prior to arrival by Hester of the Club Lounge, who kindly upgraded me to a stunning one-bedroom suite with an incredible view of both The Bund and the Oriental Pearl Tower from one of the highest floors. A true highlight.||Check-in was smooth, although I was surprised there was no welcome staff on the ground floor to direct Hyatt Globalists to check in at the Club Lounge — something many other Hyatt properties handle more seamlessly.||The Club Lounge itself is elegant with a satisfactory spread, though not quite on par with other flagship lounges like the Grand Hyatt Seoul. The real gem of the lounge is the very handsome - RYAN LU, who went above and beyond during my stay. He was the only staff member I felt truly delivered the kind of thoughtful, proactive service that makes a stay memorable — including helping refrigerate my medication properly and attending to all my special requests with care.||Breakfast in the main restaurant is the better choice over the lounge, offering a wide variety of both Western and Asian dishes. The spa and sauna were pleasant and well-maintained, though I do wish there were some ambient music to elevate the atmosphere further. Elevator access is lightning fast, and having cars pick up/drop off was effortless.||One complaint: the concierge staff on the ground floor — particularly one younger, tall gentleman — wasn’t very warm or welcoming. No smile, no real sense of hospitality when approached. On the flip side, Cloud 9 Bar had an excellent team and fantastic cocktails. I highly recommend the passion fruit highball — refreshing and perfectly crafted.||Here’s my only real disappointment: as someone who has made it a tradition to stay at Grand Hyatt properties for my birthday, I expected a bit more warmth or recognition. I didn’t expect anything, but even small gestures like a card or cake (which other Grand Hyatts have done in past years) were noticeably absent. A fruit basket and flowers were in my room, but with no note, I wasn’t even sure they were meant for me. I had actually switched from InterContinental Shanghai (where I’m an IHG Royal Diamond Ambassador) to spend my actual birthday here — but sadly, there was no “birthday moment” or personalization. That kind of soft service really matters, and I’d urge the team to revisit how they acknowledge loyal Globalists and returning guests.||That said, I still loved the Atelier Cologne toiletries and overall condition of the room — timeless and far from outdated, contrary to some reviews I’ve seen.||All in all, a great stay with beautiful views and excellent hard product, but a little more personalization and guest connection would truly elevate this property to match the best in the Hyatt portfolio.

Facilities were to the level that you would expect from a Hyatt Hotel. Location ok with easy access to the subway station and the ferry terminal. Adequate food options available in the area. Con’sThe lift from ground floor to the reception on 54th floor. This lift doesn’t go higher so you need to exit the lift walk through the lobby and go to another bank of lifts to then travel to your room. Same for going down, two sets of lifts walk through the lobby to access the lift going to the ground floor. I extended my initial one night stay to two additional nights so I went to reception and asked the staff member to update my room card otherwise it wouldn’t let me in the room. Explained to the staff member, she checked my new booking in the system, asked if I had already paid I answered yes it was paid via Trip. She then handed me the room cards back, I asked her again if the cards had been updated. She replied yes. I went out for a few hours came back same scenario lift to lobby walk through find the other lift go to room. Key card doesn’t work, went down the lift walk to the lobby…….same girl Oh let me check with another person. Key cards handed back, walk to the lift go to my room and the door opens. Wanted to enquire about sending a jacket back home via post, spoke with reception who called the concierge ground floor then advised me to go to the concierge at around 8am to discuss. I went to the concierge ground floor and was told postal service has a minimum fee of 500 yuan but they would check the cost and call my room. No call was made to my room. On checking out there were room service charges that reception and I agreed would be deducted from the deposit and the balance returned by way of how it was paid. Apple Pay I left Shanghai and continued my travel in China, I received a call from Trip advising me that Hyatt had contacted them regarding an unpaid room service bill. I explained above to the Trip Agent who reverted back to Hyatt. Trip Agent called me back and explained that Hyatt had inadvertently refunded the full amount without deducting the room S bill and they wanted payment. We agreed that Hyatt would contact me via email. I checked my Apple Pay wallet and could see that the Hyatt had attempted twice to charge me the fee which was declined by Apple Pay as no point of sale authorisation was provided by me. I feel this was deceptive by Hyatt and not acceptable. After returning home I received an email from Hyatt with payment options QR code, I checked that the initial deposit had been refunded before processing the payment. The deceptive action by the Hyatt in trying to process charges without my knowledge or consent is not acceptable.

this is my second time coming here and I must say everything was great apart from the service. Typically, the service is great at these types of hotels, however, this time (possibly with new service workers), it wasn’t as pleasant. we began our stay by checking in, where the receptionists were whispering in each others ears and looking at us before assisting us, despite us standing right in front of them. once they took our passports, they began to flip through the pages with the country’s stamps from immigration for the country’s we’ve traveled to, and they started gossiping in Chinese, which i understood because i’m fluent in chinese despite being a “foreigner” because i grew up in china. they began asking each other which countries the stamps corresponded to and laughed together (?). they then asked if i would be happy with a room upgrade (ofc i said yes!) and they were like: “okay just pay the upgrade fee” (???????? 😭). Furthermore, when we wanted to go to the pool, we entered a room with a reception to ask where the pool was, and the receptionist (looking at us like we’re pieces of trash on the floor) pointed her finger outside the door, so we went. it lead us to the back door which lead straight to the pool, no changing rooms or anything, just the pool. we went back to the receptionist to ask for the changing rooms, and she pointed straight to our left, where the changing rooms were literally 2 meters away, as if that wasn’t what we were asking for in the first place???? then she asked if we had swimming caps, we said no (because last time we came, the receptionist lent us some) and she pulls out a swimming cap menu where we have to pay a minimum of 50 RMB for one cap. she said we have to buy one to enter the pool. i said that we were lent some last time we came, which was a few months ago, and she rolls her eyes and gives us some as if we were robbing her for money in the cash register 😭😭😭😭???????? the service was honestly terrible 😭. everything else was fine.

I'm a very dedicated Grand Hyatt customer all over the world but the Shanghai Grand Hyatt is the worst. The service is so bad not even a good morning or how are you today. The front entrance staff would not even help me with my. luggage to open the door or help me in the revolving door with 2pcs of luggage. The food was so nasty in the morning breakfast it was cold eggs, hash browns and bacon. The rooms were so dated that the USB1.0 ports don't even work. The toilet has no bum gun! The staff were just plain lazy and tons of apathy. I asked the front desk who was the GM they didn't even know the GM's name. For an international hotel they should have some command of English. I ended up wasting time with Google translate.

Location is great but that’s it for a 5 star hotel. The check in is very slow. Multiple rooms have a cigarette smoke smell. We have tried 4 rooms and moved with our luggages multiple times until we found a room without cigarette smell. They will charge you $1,000 deposit, which is the highest I have seen in a hotel, and it has been three weeks so far and they did not release the deposit yet. The staff at the bar for breakfast do not speak english, we struggled to order a green tea. To be honest I wouldn’t pay this amount just for the location.