Grand Hyatt Shanghai

My son and I had a one-night stay at GH Shanghai in June. It was our first ever trip to China and GH Shanghai did not disappoint. We booked Diplomat Suite with cash + SUA and upon checking in in Hyatt app, noticed that we were upgraded to Presidential Suite on the 83rd floor!! Upon arriving at the hotel, staff member helped with our luggage and brought it to our suite. Check-in was on the 83rd floor (club lounge) and the nice staff there mentioned that they've upgraded us to Presidential Suite since it has better views than the Diplomat suite. Really appreciate their attentiveness for the upgrade. Views were amazing, especially at night, we did not want to leave! We had breakfast at the main restaurant, decent for a Grand Hyatt hotel before heading out to the hotel. Location is great, we walked around the area at night and noticed lots of shops and restaurants nearby.

Nice enough hotel , i think the hotel is above offices and starts at the 50th ish floor, reception and dining is a few floors different , the view of the city from the top bar is superb would certainly recommended going up if its a nice day. ||Room was ok , shower, bath & plenty of bottles of water so all good. ||Food in the morning is split between western and authentic food , odd set up as you have to ask for coffee etc, but otherwise all ok . ||Was here solo on business , overall issues , and not bad …

Grand Hyatt Shanghai is a very nice property. It’s located right in one of the best areas. Having breakfast at floor 56 with Huangpu river view is incredible. Hotel staff is very friendly especially those working in the lounge such as Yan Lu. I am also grateful for another lady in the lounge who arranged to setup layaway bed. My only issue is that check in time is a bit long. Here the hotel staff was very nice for letting us check in in the lounge without asking whether we have lounge access or not.

I had a wonderful one-night stay at the Grand Hyatt Shanghai, made truly special by the outstanding service from their staff. From the moment I booked, the communication was excellent, and I’d especially like to thank Joie for helping arrange my stay seamlessly. ||||Since I had an early morning flight, the team went above and beyond to accommodate me by organizing a suite—a gesture I truly appreciated. Upon check-in, Rhea was incredibly welcoming, ensuring a fast and smooth process. She also gave me fantastic recommendations on where to find last-minute gifts for my family, which was a huge help! ||||The hotel itself is stunning, with luxurious amenities and breathtaking views. But what stood out most was the genuine warmth and attentiveness of the staff. Their hospitality made my short stay feel personalized and effortless. ||||I highly recommend the Grand Hyatt Shanghai and look forward to staying here again. Thank you to the entire team for such a great experience!

Location is great but that’s it for a 5 star hotel. The check in is very slow. Multiple rooms have a cigarette smoke smell. We have tried 4 rooms and moved with our luggages multiple times until we found a room without cigarette smell.|They will charge you $1,000 deposit, which is the highest I have seen in a hotel, and it has been three weeks so far and they did not release the deposit yet. The staff at the bar for breakfast do not speak english, we struggled to order a green tea. To be honest I wouldn’t pay this amount just for the location.

Hotel location is good. Easy access to taxis and good shopping malls nearby with great food. Nonetheless, service is an area that needs further improvement. Check in was slow, way below my expectations considering it's a five star hotel. During breakfast, staff just cleaned my table even though there was a card stating it's still occupied. There were occasions that I had to remove some of the plates and cutlery myself.

I arrived around 10am in the morning from the airport which was only an 1hr away to find that I had mistakenly not booked the night I arrived! 😅 Not a problem, they found me a room free, and even with my early arrival, allowed me to check in early! I had breakfast, which was delicious with plenty of options, continental, Chinese and good old, eggs hash browns, beans, sausages etc! Dining room has incredible views of Shanghai! Room was gorgeous, comfy bed, nice shower and bath, desk to work at and English language channels on the TV. Really enjoyed my stay at the grand hyatt it was in a great location with plenty of food options close to the hotel, in summary well worth splashing out a bit more for to stay here, just for the views alone! 🤩

Facilities were to the level that you would expect from a Hyatt Hotel. Location ok with easy access to the subway station and the ferry terminal. Adequate food options available in the area. Con’sThe lift from ground floor to the reception on 54th floor. This lift doesn’t go higher so you need to exit the lift walk through the lobby and go to another bank of lifts to then travel to your room. Same for going down, two sets of lifts walk through the lobby to access the lift going to the ground floor. I extended my initial one night stay to two additional nights so I went to reception and asked the staff member to update my room card otherwise it wouldn’t let me in the room. Explained to the staff member, she checked my new booking in the system, asked if I had already paid I answered yes it was paid via Trip. She then handed me the room cards back, I asked her again if the cards had been updated. She replied yes. I went out for a few hours came back same scenario lift to lobby walk through find the other lift go to room. Key card doesn’t work, went down the lift walk to the lobby…….same girl Oh let me check with another person. Key cards handed back, walk to the lift go to my room and the door opens. Wanted to enquire about sending a jacket back home via post, spoke with reception who called the concierge ground floor then advised me to go to the concierge at around 8am to discuss. I went to the concierge ground floor and was told postal service has a minimum fee of 500 yuan but they would check the cost and call my room. No call was made to my room. On checking out there were room service charges that reception and I agreed would be deducted from the deposit and the balance returned by way of how it was paid. Apple Pay I left Shanghai and continued my travel in China, I received a call from Trip advising me that Hyatt had contacted them regarding an unpaid room service bill. I explained above to the Trip Agent who reverted back to Hyatt. Trip Agent called me back and explained that Hyatt had inadvertently refunded the full amount without deducting the room S bill and they wanted payment. We agreed that Hyatt would contact me via email. I checked my Apple Pay wallet and could see that the Hyatt had attempted twice to charge me the fee which was declined by Apple Pay as no point of sale authorisation was provided by me. I feel this was deceptive by Hyatt and not acceptable. After returning home I received an email from Hyatt with payment options QR code, I checked that the initial deposit had been refunded before processing the payment. The deceptive action by the Hyatt in trying to process charges without my knowledge or consent is not acceptable.