Hotel NH Copenhagen Grand Joanne

This is an old building that has been renovated. We had a Superior room which was barely bigger than the bed. I dread to think how small a standard room must be. The layout of the hotel is odd. We had a very long walk to our room and had to use multiple elevators when carrying luggage. Otherwise, the rooms were clean, in good order. The breakfast was good. The best thing about this hotel are the staff who were all helpful and friendly.

Hotel decor is quite on point, good vibe and friendly staff. Location is super convenient and just a quick walk from the train station, metro and bus stops. We paid for the cosy room which was quite cosy as expected 🤪no complain really except for the bed... Which is on the softer side so I felt like sinking in the middle and it wasn't too comfy for a side sleeper like me.

I rarely leave reviews but felt compelled to after staying here. The staff could not have been more accommodating or kinder and the location (especially if you have an early flight out) couldn’t be better. It’s both central and minutes from the train station. The hotel itself is very beautifully designed and the room was extremely comfortable. I would recommend staying here and sincerely thank the staff for their kindness.

I booked the Terrace Penthouse Suite expecting a quiet, upscale retreat to relax and recharge after leading a demanding university study abroad program. While the room itself is visually charming and the private terrace offers stunning views of Copenhagen, nearly everything else about my stay has been a disappointment—and frankly not what you’d expect at this price point. Issues experienced during my stay: • Excessive nighttime noise: The “soundproofed” room is directly above a disco that plays bass-heavy music until nearly midnight. The vibration was intense enough to rattle windows and made sleeping before 11:30 impossible. • Room Was Never Cleaned: Despite asking for service two days in a row, housekeeping never cleaned the room. On the first day, they didn’t even come by until after 4 PM, and on the second day I left by 11 AM and returned at 3 PM to an untouched room. Uh • No in-room phone: There was no functional way to contact reception or request assistance short of using WhatsApp, which is inconvenient and impersonal for a supposedly luxury suite. • Television didn’t work: Despite requesting assistance twice, no one was able to get the TV working during my stay. • Beeping electronic device in the room: A wall-mounted unit began beeping every 20 minutes and continues despite maintenance attempts. Staff said no one on site could fix it, and it required a call to an external technician—unacceptable for a top-tier room. I now have to consider moving rooms at 9 PM, the night before a 6:30 AM work obligation. Bottom line: The space looks like a penthouse, but functions like a hostel with nice linens. A beautiful terrace doesn’t compensate for a broken TV, a beeping box, a loud nightclub, and no on-site staff empowered to resolve problems quickly. If you’re booking this room for a peaceful, functional experience—you may want to look elsewhere.

Brilliant hotel, right next to Copenhagen Central Station, walking distance to the shopping/centre and close by to Metro and S-Trains. Lovely room, slightly on the small side but perfectly adequate for a short stay. Lovely decor and nice bar area with live music and events in the evenings. Very quiet and peaceful sleep and comfy bed. The staff were very friendly, helping with dinner reservations and ideas for visiting the best areas. Thanks!

Location is great for the proximity to central train station and to lively vesterbro area. Hotel seem old, they renovated most things, but rooms and corridors are dingy and quirky. There was a loud AC noise I requested to fix, which they were too busy to resolve. Staff was very friendly and helpful though.

The hotel is beautifully decorated and designed. The breakfast is delicious, the staff super kind and friendly. The location perfect for accessing the most important landmarks by walk. The pillows and the bed are so comfortable. The bathroom is so clean, the pressure in the shower was nearly perfect, I like they don’t have a shower curtain but its instead a glass door. I also appreciated the 24/7 WhatsApp chat where they replied really fast to whatever question I had about my room. Would totally stay here again!

Beautiful hotel near the main Copenhagen station, very friendly staff and impeccable cleanliness. Our bed was big and comfy and the lounge and restaurant were well decorated and felt very homely. 5 minutes from tivoli gardens and great public transport access to the big attractions. Would definitely recommend