Grand Margherita Hotel

We booked the Executive Deluxe Twin for 5 days, which includes complimentary continental breakfast and access to the Executive Lounge. The Lounge is overseeing the river with nice drink and canapés. The room itself is comfortable and big, but it’s starting to show signs of aging. Some parts of the bathroom, like the shaky tap. Overall, we enjoyed the stay as the location is very accessible to many attractions and famous eateries.

I stayed at the Grand Margherita Hotel in Kuching for a two-day, one-night work workshop. The hotel is conveniently located along the banks of the Sarawak River, with its main entrance facing the city’s famous Cat Statue and another exit leading directly into Sarawak Plaza, a shopping mall. The check-in counter is set slightly further inside, while the concierge desk is positioned near the entrance. The location is excellent—surrounded by restaurants, tourist spots, and other essential conveniences. I arrived early in the morning and immediately attended the workshop, so I requested an early check-in, about an hour ahead of schedule. Unfortunately, the room wasn’t ready yet as it was still being cleaned, which was understandable. However, there was a bit of confusion during the check-in process, leading to some minor tension among the staff—perhaps due to fatigue on both sides. Once I settled in, the room itself was comfortable overall. Some furniture, however, showed visible signs of wear. The writing desk and chair were slightly unstable, and the bedside drawer couldn’t close properly. Aside from that, everything else was fine, and the river-view room offered a serene and relaxing atmosphere. The restaurant offered a decent spread of food that was tasty and satisfying, though the selection could feel a little limited. Parking is somewhat tight and located mainly outdoors, using a cashless system that scans license plates. Fortunately, hotel guests can get a parking exemption by providing their room number. All in all, it was a good stay—comfortable and convenient for a work trip. The highlight is really the hotel’s location, which offers easy access to Kuching’s riverside area and nearby attractions.

This hotel looks rather polished on first impressions of the general public areas but our expectations shattered as soon as we got to our room. It was very unwelcoming. The carpet had staining that looked like someone had walked something nasty into the room. Whilst it was large snd spacious, there was nowhere comfortable to sit and lacked any sort of storage space for unpacking. The bathroom was clean but uninviting with a cracked sink, no plug, cracked tiles, mould and bad mastic filler around the vanity area. The shower ran tepid at the highest setting and flooded the bathroom on each use. The towel rail was broken and we made a temporary fix with a cable tie to enable us to use it. All defects were reported but no attempt to deal with them during our 4 day stay. |The pool area was inviting and clean but the sun loungers (there only 9 for this large hotel) were uncomfortable and shabby with holes in the mesh and no mattresses. The outside bar area seating was again stained and uninviting to relax in, the bar did not open until 3pm. |We did have an extremely pleasant riverside view from our room which was the only positive aspect. The staff were very well presented and pleasant but came across as aloof, rather all smiles and very little action. |Our expectations of this 4 star hotel were much higher and it is fair to say, it is in desperate need of refurbishment beyond front of house.

I am genuinely disappointed by my recent experience at this hotel today, 1 Nov 2025. I made a confirmed booking through Agoda, but upon arrival at 1:30 pm, I was told there was no record of my reservation and that the hotel was fully booked. What shocked me even more was hearing from the front desk that this had already happened to several other guests on the same day. Clearly, this is not an isolated case but a recurring technical issue. Instead of acknowledging the problem or showing any sense of accountability, the staff chose to blame Agoda entirely, as if it were the customer’s fault. There was no apology, no empathy, and no effort to resolve the matter. The front desk staff were not rude, but they were undeniably unprofessional and dismissive, leaving guests stranded without a solution. As a paying customer, I did not expect to be treated this way. A professional establishment would at least extend a sincere apology and attempt to assist, rather than shift blame. I cannot imagine how distressing this situation would be for a foreign traveller unfamiliar with the area, arriving tired and being told there’s no room for them despite a confirmed booking. This experience reflects a serious lack of management responsibility and customer care. I truly hope the hotel takes immediate steps to address this issue and train their staff to handle such situations with professionalism, empathy, and accountability.

This hotel is right in front of the famous Kuching landmark - the 7 cats. The room was clean and the bed comfortable. The toilet also comes with bidet and shower was good. Breakfast buffet was also good with a decent selection of Sarawak food as well. Nearby Carpenter street too! Concierge was also able to help me store my kek lapis sarawak because the fridge in my unit was hot. Overall even though its a little dated it is still a very good choice to stay.

Last time we booked the hotel in 2015. And now we come again for the second time after 10 years. Why? Because the hotel is opposite the famous Cat Statue, just across the main road. The buffet breakfast was chef’s kiss. We stay here 3days 2 nights. I love their laksa sarawak & mee kolok.

It was too cold in the room. AC was switched off but was still too cold. In the end I went to stay at lot 10 boutique hotel. But the room appliances was all well equipped. Breakfast was also very extravagant from the amount of options we can have.

My recent was a pleasant experience. The hotel offers spacious and clean rooms, with comfortable beds and modern amenities. The staff were friendly and helpful throughout my stay.The location is strategic — close to shopping malls, eateries, and only a short drive to the town centre. I also appreciated the hotel’s facilities such as the swimming pool, gym, and ample parking.Breakfast had a decent variety, though it could be improved with more local specialties. Some parts of the hotel feel a little dated, but they are well-maintained.In summary, this hotel is a solid choice for business or leisure travellers looking for comfort and convenience in Kota Bharu.