Grand Mercure Imperial Palace Seoul Gangnam

The place was impressive as it had undergone renovation and reopened while maintaining the original concept and interior design well. The newly refurbished residence was spacious and clean, but there were some inconveniences. The exhibits in the common areas, the bracket clock, and Nam June Paik's installation art seem to reflect how the hotel's owner in the 1990s interpreted a luxury hotel at the time. Since they have been relatively well maintained, the hotel, though not exactly luxurious in 2025, still feels enjoyable. The room I stayed in was a renovated residence, and features like the Styler, washing machine, and kitchen facilities were impeccable. However, the limited complimentary beverages—only a one-time supply in the refrigerator and two bottles of water per day—felt somewhat inadequate compared to the overall quality of the room.

I had an incredible time staying at the Imperial Palace. Just walking into the lobby feels luxurious with welcoming staff, festive decorations, and bright atmosphere. My room was large, thoroughly cleaned everyday and felt high end. The concierge and front desk helped me on multiple occasions with different small tasks and made me feel well taken care of. Lastly, this easily has the best hotel gym I've even been to. Highly recommend this hotel!!

The hotel exceeded my expectations! Everything is impeccably clean, and all amenities are replaced promptly. The staff responds quickly and efficiently to any request. The spa is also excellent—clean, well-maintained, and equipped with everything you might need. For the fitness center, all you need is your own shoes; everything else is provided. However, it’s a bit disappointing that the clothing sizes start only from M, with no smaller options. For the pool, you’ll need a swimsuit and a swim cap. The breakfast selection is wide and caters to various tastes—truly impressive!

I had the pleasure of staying at the Imperial Palace Hotel for three months, and my experience was absolutely fantastic. The staff went above and beyond to meet my every request with impressive efficiency, making my stay truly comfortable and memorable. A special thanks to the manager, Sowon, whose exceptional professionalism and attention to detail stood out. Her dedication ensured that every aspect of my stay exceeded expectations. I highly recommend this hotel to anyone seeking excellent service, luxurious accommodations, and a genuinely welcoming atmosphere. Thank you for an unforgettable stay!

Comfy and tidy suite. Nice service and helpful staff. The heat was a bit too warm, but fortunately, the windows could be slightly opened to let in some fresh, cool air. Overall, a very nice experience. I would definitely come again if traveling to Seoul.

the staff was very friendly and nice. especially a guy staff who was working in 20F club lounge. He seems very experienced the hotel itself it looks old but still very elegant I stayed renovated room so room was very clean. the food was amazing but the ginseng jelly lol I didn't like it.

If I’m going to be honest, I wasn’t super impressed and wouldn’t rate it similar to other five-star hotels in Seoul. The service was good, but the rooms seemed dated and weren’t necessarily the most comfortable. I only stayed one night, so I did not have an opportunity to use any of the facilities nor did I eat in any of the restaurants. For the price, I believe there are better options.

I honestly can’t believe this hotel is 5 star… I did membership because i had such a good experience in singapore with Accor group But this is not what i was expecting Room light near door was turning off every 3 seconds dven when i was there tying my shoes And i heard they did whole renewal? Crack on the celling? No room service? And shower room not well padded with silicon under made the whole bathroom flood with water + nespresso machine whenever i open to put capsule it moves the whole glass shelf 😂😂😂😂 i took the video because it was too funny to watch The staff were amazing they were all so kind and efficient And that is the only reason i gave 4