Grand Mercure Singapore Roxy

Love the poolside room, great to be able to sit outside the room with any visiting friends or family. The front desk and doorman were great. Special shout out to Jennifer (manager?) who was extremely helpful and friendly! We loved Divine Cafe… staff always friendly and smiling. And the food and drinks very good. Housekeeping unfortunately wasn’t up to the standard expected. The toilet sometimes smelt musty and hairs in shower not removed. We had problems with the bidet which leaked. Service engineer came 3 times and it worked for a couple of days before leaking again! We’ve been staying at the hotel for a few years and noticed that there’s been a lot of upgrades which have made our stay even better this time round. We will definitely be back as it’s our favourite hotel. It’s in a great area with ample shopping and amazing variety of food available in the locality. The new MRT station has proved to be really convenient!

Lovely hotel.|Transport links very easy Metro and Bus stops within 100 yards of main hotel entrance! |Shopping malls and various bars in local area. Easily walkable in 5 to 10 minutes.|Rooms very comfortable, bed exceptionally. |Swimming Pool and outdoor loungers good.|Eat as much as you want Breakfast. Has a great egg station and caters for European and Asian menus.|Breeze bar by the pool is cosy and the waitress Stephanie very helpful. |I would happily return.

Review: Exceptional Hospitality and ServiceI must say, the hospitality was truly 5-star.On my first night, I discovered hair stuck on my towel as I opened it, so I notified the room service attendants and requested that all towels and my bedsheets be changed.To my satisfaction, my request was fulfilled promptly.Unfortunately, I later noticed that the newly changed bedsheet was also dirty, so I went down to reception to raise the issue. That evening, when I returned to my room, I was informed that they had replaced everything.Amazing job!From that point on, the staff made sure—every day and night—to check on me and ensure my room was up to my expectations. I only wish I had taken down the names of the room service attendant and the manager in charge, because their attentiveness to detail and service was remarkable.The rooms are relatively large, and the hotel is located in a very strategic area with easy access to MRTs, bus stops, subways (to reach the beach), food courts, and Parkway Parade Mall.I would definitely book this place again on my next stay in Singapore for the convenience and the truly outstanding hospitality.Thank you again to the staff of Grand Mercure Singapore Roxy for making my stay so pleasant.

Just returned to the UK after two very enjoyable weeks here. Our room at the front of the hotel was overlooking the street with limited sea view, a good size room, comfortable beds and the usual amenities including a fridge, kettle, hairdryer & plenty of 3 pin sockets for charging including usb outlets. The staff are fantastic and we're very happy to help, a special thanks to housekeeping who kept our room spotless. The location is very convenient for the MRT (literally just outside) & only we could get anywhere easily, the many shopping centres, all within walking distance of the hotel have great food choices for those of us on a budget,(some hawker centres have Michelin stars) The pool was very welcome after a long day out and again was spotless, towels are provided. We're looking forward to our next visit.

I’ve stayed here a few times, most recently in January, and it has always been a very comfortable stay. The hotel is in a great location, right opposite the MRT and a shopping mall, which makes everything very convenient. The rooms are spacious, and the staff are always friendly and happy to assist. On my last stay, I was not feeling well and had a night flight, so we asked if it would be possible to stay a little longer. The Duty Manager, Michael, kindly arranged a late check-out for us, which made a big difference and helped me rest before flying later that night. I was truly very grateful for his kindness. Thank you to Michael and the team for the excellent service. I will definitely be staying here again on my next trip to Singapore.

Travelling with my wife and 2yo kid. This hotel ticked everything. Great location, right in front of an MRT station (brown line). There are 2 malls nearby, and also situated near good restaurants and convenience store. They also provided a baby cot even if we didn't request. They have water refilling station in the hotel. Bed is really comfy, TV is a smart TV so I can easily connect my Youtube account for my kid. Overall, this hotel was perfect for my family's trip!

Whilst I only stayed one night and did not have the opportunity to try all the services provided, I enjoyed my brief stay. The staff were welcoming and very helpful. The Room was clean and comfortable and the hotel well located. It was close to the airport, which was what I needed, but well served by the MRT and close to a large shopping center and lots of food choices. I would happily stay there again in future.

First: Amazing staff: friendly and helpful for sure, so NO complaints here. The hotel itself has very little personality, it's ' practical': there's a lot of come and go movement of business people or off shore workers and so on. This is a thing one notices at the breakfast room: ( which is okay, but again: very standard and practical): you arrive, you eat, you go! The atmosphere does not invite you to linger too long.|The hotel's location is great: easy access to SMART system, huge shopping mall across the street and around the corner, enough food stalls as well. So no complaints here either.|The room was great as well, spacious and veeeery comfortable. So no complaints here either. |But ( did you feel this one coming?), the hallways are quiet noisy: several aircrew are staying here, so there's a come and go at the most odd hours and of course housekeeping needs to.prepare there rooms. There's some sort of an echo in the hallways which makes every conversation and movement sounds 10 times louder. |ThIs was actually my only complaint.|But again: my gratitude and thanks to the staff.|I like the Accor chain as one can almost find a hotel everywhere you go. They offer a variety of hotels geared to your needs and budget. |But there's something about the Mercure hotels: it's not that they are " bad" but whenever staying with them, there's always something I am missing... Was this value for what I paid for: not really. Again did not have a bad stay but missed a ' je ne sais quoi!"

I stayed at the Grand Mercure during the week of Christmas 2024. I had an amazing stay. Not sure if I've ever had a doorbell in a hotel room, but that was a cute touch. There's a slot by the door where you insert your room card and it turns on the lights and the TV as you enter. Likewise when you exit and remove the card, everything shuts off. Great feature! I had a very spacious king-size room on the fifteenth floor with a nice view of the ocean. There was a tub and shower. To have both is becoming rarer these days. The complimentary body wash, shampoo, and conditioner smelled great. The room had other amenities such as robes, slippers, iron/ironing board, coffee, tea, and a fridge. I never located an electrical outlet in the bathroom, so I couldn't use my electric shaver, and if I had one request, it would be that they install USB A and/or C ports (perhaps built into the lamps) so that travelers don't have to bother with getting converters. Otherwise, it was a wonderful stay!

It's very pricy! I recently stayed at the Grand Mercure Singapore Roxy. Below were the key aspects of my stay. To be fare to the business, I had a video at https://youtu.be/bdRW8UTL-oE?t=33 Location: if you're interested in exploring the local culture and heritage, its location is excellent. There are plenty of charming shops, eateries, and food shops for local people within walking distance. Cost: it's very pricy. They charged USD$55.30 for a rollaway bed, on top of USD$229.48 a night. In addition, breakfast costs USD$29 per person. Accommodation: my room had a comfortable bed, modern amenities, and a nice view of the city, with complementary bottles of water. Service: their front desk was difficult to reach at night, especially for international calls.

We stayed in this hotel several times. It is close to the airport, Parkway Parade and many restaurants. The rooms are larger than most hotels in Asia. The housekeeping staff cleans daily. The restaurants have good food. We like the Breakfast buffet. The MRT is still under construction....that is a bummer. We like the pool and fitness center.

This was my first time visiting Singapore after several years, and I was here for a work related trip. Located in the Marine Parade district, the property is centrally located to nearby shops, and of course Singapore's famous hawker stalls. The hotel itself is clean and the rates are quite fair, compared to other hotels in Singapore. I was checked in by Joyce, a very friendly lady. She went through the rates, and processed the check in, to assignment me to room 629. My room consist of a king sized bed, with a suitable sized flat screen tv, nice small fridge, and vanity was quite spacious. The bed was comfortable, and because it was large, had plenty of room to spread around. The bathroom was nicely sized, with a clean sink area. The shower/tub combo was fine but one thing I wasn't too fond was the water pressure. Overall, room was clean and comfortable for a few days stay. I used the gym as well. The gym consisted of sufficient treadmills and elliptical machines. It was nice to have this access after fine dining in Singapore's hawker stalls! I also had access to the morning breakfast area. To my surprise, the food was quite delicious. I would stick to the Chinese dishes--the xiao mai, cha shu bao, and egg roles were good. If you get something to drink, stick with the coffee/espresso machine. The pineapple juice wasn't very good. Here's something to note: there are a ton or bus lines that leave the hotel bound for landmarks such as Marina Bay Sands, Sentosa Island, Merlion, etc. Be sure to purchase your tap card at a 7-11 prior to. Bus lines depart in front of the hotel. This would be a good choice hotel to stay in Singapore. Fair priced, overall cleanliness, and friendly staff makes this hotel highly satisfactory. Overall grade: A-

I tried the Singapore Laksa with Lobster for in-room dinning. The taste is good. But maybe it's too creamy. As for myself, I prefer the Thai Tom Yum taste to creamy laksa.

This area is conveniently located right next to a shopping mall. It is also close to a couple hawker stalls, a Koi milk tea, and a fair price supermarket. The MRT is not walking distance but they provide a shuttle service in the morning to get there. Our room was very nice and clean. They had robes and slippers! The bathroom had a window so you can watch tv when you're taking a bath or someone can watch you. ;)

Stayed here for 1 night over the weekend a few months ago - and had a great time. I was impressed with the interior of the hotel. The Lobby and the Lift Area, plus the corridors leading to our room was pretty nice and clean. What I Love: The room was simple and nice. Bed was huge, decor is very modern-classic and simple. TV was new, and there was a nice long window on one side of the wall - so the view outside was pretty okay. It's connected to Parkway Parade - so you have a slew of shops, and stuff connected to the hotel. The body wash, soap, shampoo, etc. that they gave were very impressive actually. Specially packaged and smelt really good. What I Don't Love: The shower and restroom. It was very generic. Nothing too exciting. It was very, very, very clean though. I guess, I just like plush!

We arrived in Singapore two days prior to our cruise sailing in SE Asia, and returned for two days after completing our cruise. We stayed at the Grand Mercure on each side of our cruise. Most people would probably want to be where more of the action is near city center. However, we chose this for price and convenience to the airport. We were so happy that they offer 1/2 hour and 1 hour free shuttles from the terminals at Changi Airport. This does not seem to be a common practice for hotels in Singapore. In addition, the shuttle will take you to the closest MRT station, but after talking to the Concierge, we could easily take the bus to almost everywhere. The bus stops right out front and they provided bus and MRT numbers for us. Our room was spacious and comfortable and water, tea and coffee were provided in our room. The mini fridge was nice for drinks which we purchased at the grocery store about one block away. The 7-11 is right across the street. The fitness room, pool and wifi were very good. They also had a room safe and ironing equipment and a hair dryer. We paid for the morning buffet breakfast which was good. I had cappuccino every morning with my breakfast along with fresh juices, fruit omelet and various pastries. The hotel was reasonable compared to others and I think we were more in favor of using the bus and MRT to get to where we wanted to go rather than paying double to be close to city center. I definitely recommend the hotel and would come to stay again. Everyone was friendly and helpful at the hotel. The only thing we didn't know about was that if you have the hotel arrange for a cab, they will tack on a service charge of about $8USD. This was not necessary as the cabs queue right at the hotel. Check the various websites for pricing. We got a good deal and booked several weeks before our arrival.