Grand Mercure Singapore Roxy

Sometimes, it's in the unexpected moments that we find genuine kindness and warmth. My recent stay at the Grand Mercure Roxy was one such experience. Due to an unforeseen foot injury, I found myself unable to fly out on time. Desperate for a nearby hotel under the Accor brand, I managed to book a room at the last minute, uncertain and anxious about my situation. From the moment I arrived, the staff turned what could have been a stressful ordeal into a comforting experience. Alan, the friendly concierge, greeted me with a warm smile and helped with my suitcase, his kindness setting the tone for my stay. At the reception, Yu welcomed me with genuine care, inviting me to sit while she processed my check-in. She thoughtfully offered me a smoking room with a bathtub, considering my crutches, and even arranged a late check-out after consulting with her compassionate Assistant Front Office Manager, Taufiq. While the room itself was standard, it was the heartfelt interactions with the staff that truly stood out. When I realized I had to extend my stay due to flight unavailability, the process was smooth, and I was even able to keep the same room, adding a sense of continuity and comfort. A heartfelt thank you to Alan, Taufiq, and Yu for their exceptional care and warmth. Your support made a challenging time feel much lighter. I carry your kindness with me and look forward to returning to Grand Mercure Roxy someday, not out of necessity, but by choice.

We loved our stay at Grand Mercure Roxy Singapore. We stayed for 3 Nights and 4 Days in this hotel. Very comfortable stay with decent sized rooms. Rooms were also clean and neatly maintained. The check-in and check out process were really smooth and quick. We loved the breakfast buffet at the Asian restaurant. Breakfast Menu kept changing every day, so it was nice to try different items during our stay. Hotels staffs were very kind and welcoming. Would definitely recommend this hotel to anyone, preferring stay in a quiet and peaceful environment.

I stayed here for a couple days while in Singapore. The hotel is really nice. The staff are excellent all of them very helpful. The rooms are nice but hard to keep up with the heat from outside. AC works well in the room if you leave it on even when you’re not in the room. This will help keep it cool when you come back. In the corridors it’s warm nothing you can do about it. It’s a pretty expensive place but normal fishing Singapore. Overall, I do recommend it.

The hotel rooms are nice and clean. The room service is awesome. Quickly addressed anything that I requested for. They also gave extend checkout time up on request. Breakfast is delicious as well. The MRT station is right in-front of the hotel. It's convenient to go to Singapore attractions with MRT station being close to the hotel.

It's our 6th time doing a local StayCation over here. Everything is okay except that there is no metal rod bar being installed at the bath tub. So l told my eldery mum to be very careful after her shower. Would suggest that the Management will look into the installation of a metal rod bar. Other than this, we are very happy and have enjoyed our comfortable stay as it's a long weekend and it also coincides with Mother's Day. There is no waiting time for Check-In process. It was smooth sailing, good and efficient. The staff have allocated a hotel room nearer to the lift. Was grateful with thanks for it due to my mum's mobility issues.The cakes, pastries and tea/coffee served at the Divine Cafe were good. Wonderful service being served with a warm welcome smile always. Excellent. Keep it up always. We will be back soon for another StayCation once again. Thank you very much. Cheers.

Good facility. Food options are limited and laundry + dryer comes to $14 - which is high. Rooms are very cold and even after putting aircon at 30C or switching it off did not help much. Rooms are not the tidiest I have seen but decent.

Had lovely 5 nights here with my kids and the whole experience was memorable. The check-in was smooth and quick, breakfast elaborate, the room was nicely made with a sea view, and a nice pool. Special mention to Tofiq at the reception. Keep up the Good work guys!

The room was big , even the king size bed was bigger than what l saw in some other hotels. There was bidet in the toilet and hand rail on the bathtub ||Marine parade metro was just opposite which others have also mentioned . ||Goerge from house keeping team looked after our room very well during our 4 night's stay. ||Best way to reach hotel is by car , which is smooth especially if you land after 11pm . there is no shuttle service , probably they used to have before . Checkin was a breeze . the location was very convenient , straight MRT to gardens by the bay , Marina sands and also orchard road .

I stayed at the Grand Mercure during the week of Christmas 2024. I had an amazing stay. Not sure if I've ever had a doorbell in a hotel room, but that was a cute touch. There's a slot by the door where you insert your room card and it turns on the lights and the TV as you enter. Likewise when you exit and remove the card, everything shuts off. Great feature! I had a very spacious king-size room on the fifteenth floor with a nice view of the ocean. There was a tub and shower. To have both is becoming rarer these days. The complimentary body wash, shampoo, and conditioner smelled great. The room had other amenities such as robes, slippers, iron/ironing board, coffee, tea, and a fridge. I never located an electrical outlet in the bathroom, so I couldn't use my electric shaver, and if I had one request, it would be that they install USB A and/or C ports (perhaps built into the lamps) so that travelers don't have to bother with getting converters. Otherwise, it was a wonderful stay!

It's very pricy! I recently stayed at the Grand Mercure Singapore Roxy. Below were the key aspects of my stay. To be fare to the business, I had a video at https://youtu.be/bdRW8UTL-oE?t=33 Location: if you're interested in exploring the local culture and heritage, its location is excellent. There are plenty of charming shops, eateries, and food shops for local people within walking distance. Cost: it's very pricy. They charged USD$55.30 for a rollaway bed, on top of USD$229.48 a night. In addition, breakfast costs USD$29 per person. Accommodation: my room had a comfortable bed, modern amenities, and a nice view of the city, with complementary bottles of water. Service: their front desk was difficult to reach at night, especially for international calls.

We stayed in this hotel several times. It is close to the airport, Parkway Parade and many restaurants. The rooms are larger than most hotels in Asia. The housekeeping staff cleans daily. The restaurants have good food. We like the Breakfast buffet. The MRT is still under construction....that is a bummer. We like the pool and fitness center.

This was my first time visiting Singapore after several years, and I was here for a work related trip. Located in the Marine Parade district, the property is centrally located to nearby shops, and of course Singapore's famous hawker stalls. The hotel itself is clean and the rates are quite fair, compared to other hotels in Singapore. I was checked in by Joyce, a very friendly lady. She went through the rates, and processed the check in, to assignment me to room 629. My room consist of a king sized bed, with a suitable sized flat screen tv, nice small fridge, and vanity was quite spacious. The bed was comfortable, and because it was large, had plenty of room to spread around. The bathroom was nicely sized, with a clean sink area. The shower/tub combo was fine but one thing I wasn't too fond was the water pressure. Overall, room was clean and comfortable for a few days stay. I used the gym as well. The gym consisted of sufficient treadmills and elliptical machines. It was nice to have this access after fine dining in Singapore's hawker stalls! I also had access to the morning breakfast area. To my surprise, the food was quite delicious. I would stick to the Chinese dishes--the xiao mai, cha shu bao, and egg roles were good. If you get something to drink, stick with the coffee/espresso machine. The pineapple juice wasn't very good. Here's something to note: there are a ton or bus lines that leave the hotel bound for landmarks such as Marina Bay Sands, Sentosa Island, Merlion, etc. Be sure to purchase your tap card at a 7-11 prior to. Bus lines depart in front of the hotel. This would be a good choice hotel to stay in Singapore. Fair priced, overall cleanliness, and friendly staff makes this hotel highly satisfactory. Overall grade: A-

I tried the Singapore Laksa with Lobster for in-room dinning. The taste is good. But maybe it's too creamy. As for myself, I prefer the Thai Tom Yum taste to creamy laksa.

This area is conveniently located right next to a shopping mall. It is also close to a couple hawker stalls, a Koi milk tea, and a fair price supermarket. The MRT is not walking distance but they provide a shuttle service in the morning to get there. Our room was very nice and clean. They had robes and slippers! The bathroom had a window so you can watch tv when you're taking a bath or someone can watch you. ;)

Stayed here for 1 night over the weekend a few months ago - and had a great time. I was impressed with the interior of the hotel. The Lobby and the Lift Area, plus the corridors leading to our room was pretty nice and clean. What I Love: The room was simple and nice. Bed was huge, decor is very modern-classic and simple. TV was new, and there was a nice long window on one side of the wall - so the view outside was pretty okay. It's connected to Parkway Parade - so you have a slew of shops, and stuff connected to the hotel. The body wash, soap, shampoo, etc. that they gave were very impressive actually. Specially packaged and smelt really good. What I Don't Love: The shower and restroom. It was very generic. Nothing too exciting. It was very, very, very clean though. I guess, I just like plush!

We arrived in Singapore two days prior to our cruise sailing in SE Asia, and returned for two days after completing our cruise. We stayed at the Grand Mercure on each side of our cruise. Most people would probably want to be where more of the action is near city center. However, we chose this for price and convenience to the airport. We were so happy that they offer 1/2 hour and 1 hour free shuttles from the terminals at Changi Airport. This does not seem to be a common practice for hotels in Singapore. In addition, the shuttle will take you to the closest MRT station, but after talking to the Concierge, we could easily take the bus to almost everywhere. The bus stops right out front and they provided bus and MRT numbers for us. Our room was spacious and comfortable and water, tea and coffee were provided in our room. The mini fridge was nice for drinks which we purchased at the grocery store about one block away. The 7-11 is right across the street. The fitness room, pool and wifi were very good. They also had a room safe and ironing equipment and a hair dryer. We paid for the morning buffet breakfast which was good. I had cappuccino every morning with my breakfast along with fresh juices, fruit omelet and various pastries. The hotel was reasonable compared to others and I think we were more in favor of using the bus and MRT to get to where we wanted to go rather than paying double to be close to city center. I definitely recommend the hotel and would come to stay again. Everyone was friendly and helpful at the hotel. The only thing we didn't know about was that if you have the hotel arrange for a cab, they will tack on a service charge of about $8USD. This was not necessary as the cabs queue right at the hotel. Check the various websites for pricing. We got a good deal and booked several weeks before our arrival.