Grand Millennium Hotel

Leaving my comfortable home and saying goodbye to my family to attend a conference in Lahore was already a bit stressful, and I was hoping for a comfortable and relaxing stay. Unfortunately, my experience at "Grand Millennium Hotel" was very disappointing. The hotel was booked by my university, but honestly, there was nothing Grand about it, nor did it meet the standards of a three-star hotel. The reception is not on the ground floor instead, you have to climb stairs to reach it, and the staff there were quite unfriendly and unwelcoming. The floor and my room were dirty, the furniture was old, the mattress and bedsheets were worn out, and the towels were frayed. Even the shampoo came in cheap sachets that were extremely difficult to open. I spent unnecessary time in the shower just trying to tear one apart. Food service was another major issue. Most items on the menu were unavailable, and when something was available, the waiting time was long. There was no lunch or dinner buffet, and the breakfast buffet had only three or four basic options. The most upsetting part was when the staff "damaged my new clothes while ironing", and there was no apology or sense of responsibility shown. Overall, I would not recommend this hotel to anyone looking for a comfortable or professional stay. It badly needs better maintenance, improved hospitality, and quality control.

Highly recommend staying here as the staff are lovely and kind, the rooms are immaculate and the breakfast is exquisite. Thank you to Shahid the bell boy who ensured we had everything we needed throughout our stay. The rooms all had AC 24/7, power wasnt effected here which meant we had internet access and cool rooms throughout the stay. Very pleasant stay and will be returning inshallah

Had a good family stay at the Grand Millennium. Rooms were clean and spacious, and staff were really nice—Ammara especially stood out for being super friendly and welcoming. Loved the breakfast, and the café open till 1 a.m. was a big plus. Since the building is a bit old, we noticed some maintenance issues, and the internet wasn’t the best, but overall it was a pleasant and comfortable stay.

Very disappointing experience. The room and corridors were not clean at all — dust on the floor, unwashed bed linen, and poorly maintained furniture. The bathroom was unhygienic, had a bad smell, and even had small flies around the shower area. Overall, the hygiene and upkeep were far below acceptable standards. Definitely not recommended unless serious improvements are made. Should have 2 star rating as per international standards.

I recently stayed at the Grand Millennium Hotel and had a wonderful experience. The staff was very courteous and always ready to help with a smile. The rooms were clean, spacious, and well-maintained, with all the necessary amenities. The location is excellent, making it convenient to access nearby attractions. I especially appreciated the delicious breakfast and the variety of food options available. Overall, my stay was comfortable and memorable.

This was a amazing hotel and we were welcomed by Mr Kareem and Miss Ammara. The food was amazing and it was very safe. With excellent room service and spacious rooms as well as up to date furniture and air conditioning.

My recent stay at Grand Millennium was a catastrophe. The male receptionist's abysmal behavior and lack of professionalism left a lasting impression. Despite having a prior booking, I was subjected to harassment and unnecessary delays. With a flight to catch, I requested a day stay, but the receptionist seemed more interested in showcasing his ego than providing assistance. The room was unclean, the AC malfunctioned, and I was charged exorbitantly, with an added twist - they refused to accept card payments, insisting on cash only. This, despite my prior booking and clear communication. The receptionist guy used rough language and insulted me. I found it particularly disappointing as the previous male receptionist and a girl named ammara was courteous and helpful, but this new individual seems to be in dire need of training in workplace ethics and customer service. The new receptionist's arrogance and lack of manners were shocking. He seemed to take pleasure in making me wait and was completely uncooperative. His tone was condescending, and he spoke to me in a manner that was both insulting and mean. I was shocked by his behavior, especially considering the hotel's reputation. I urge the management to revisit their training protocols and hire staff who can provide exceptional customer service. The current state of affairs is unacceptable, and I hope my review serves as a wake-up call to revamp their customer-centric approach. The hotel needs to work on providing a more welcoming and respectful environment for its guests.

I had a very disappointing experience at this hotel. The staff member at the reception was extremely unprofessional and lacked basic manners. He was rude, had a very arrogant attitude, and clearly didn’t know how to talk to guests or handle them respectfully. Because of his behavior, I decided not to stay at the hotel and left without booking a room. Hospitality starts at the front desk — and unfortunately, this hotel failed at that very first step.