Grand Millennium Hotel

I recently stayed at the Grand Millennium Hotel and had a wonderful experience. The staff was very courteous and always ready to help with a smile. The rooms were clean, spacious, and well-maintained, with all the necessary amenities. The location is excellent, making it convenient to access nearby attractions. I especially appreciated the delicious breakfast and the variety of food options available. Overall, my stay was comfortable and memorable.

My recent stay at Grand Millennium was a catastrophe. The male receptionist's abysmal behavior and lack of professionalism left a lasting impression. Despite having a prior booking, I was subjected to harassment and unnecessary delays. With a flight to catch, I requested a day stay, but the receptionist seemed more interested in showcasing his ego than providing assistance. The room was unclean, the AC malfunctioned, and I was charged exorbitantly, with an added twist - they refused to accept card payments, insisting on cash only. This, despite my prior booking and clear communication. The receptionist guy used rough language and insulted me. I found it particularly disappointing as the previous male receptionist and a girl named ammara was courteous and helpful, but this new individual seems to be in dire need of training in workplace ethics and customer service. The new receptionist's arrogance and lack of manners were shocking. He seemed to take pleasure in making me wait and was completely uncooperative. His tone was condescending, and he spoke to me in a manner that was both insulting and mean. I was shocked by his behavior, especially considering the hotel's reputation. I urge the management to revisit their training protocols and hire staff who can provide exceptional customer service. The current state of affairs is unacceptable, and I hope my review serves as a wake-up call to revamp their customer-centric approach. The hotel needs to work on providing a more welcoming and respectful environment for its guests.

I had a very disappointing experience at this hotel. The staff member at the reception was extremely unprofessional and lacked basic manners. He was rude, had a very arrogant attitude, and clearly didn’t know how to talk to guests or handle them respectfully. Because of his behavior, I decided not to stay at the hotel and left without booking a room. Hospitality starts at the front desk — and unfortunately, this hotel failed at that very first step.

Everything was upto mark. Rooms were clean, staff was very cooperative. Only washroom needs to be a little more clean and air freshner should be placed. Otherwise the service the stay was good. Reception lady Ammara was very cooperative.

Best avoided. Here's why: 1. Rude desk staff especially Sabi Haider Their breakfast starts at 730 am (late by international standards). I had to be at work by 8 am and they absolutely refused to even send me a cup of tea. 2. Rooms are old and worn. They were literal brown splash marks on the room wall. 223. And this was a room that was apparently just cleaned. 3. Toiletries are low quality to the point of being smelly. 4. Not suitable for those with accessibility issues. Long staircase to walk up to get to the lobby 5. The basement parking is out of a nightmare.

A terrible experience at grand millinium Very poor service,non professional rude illiterate staff Rooms condition pathetic Electricity issues ,lift stops when light goes and it takes them 10 to 15min to turn on generator till then you are stuck in lift with your kids Parking in basement is like a grave,so dark and scary haunted place Breakfast was unfresh and tasteless ,the whole buffet was comprising of 2 things with no staff standing alongside They took 16000 from me but their room is expensive even in 2000 A total waste of money

I am happy with all staff. Very nice and cooperative

Laudable service and facility was given to us and buffet breakfast was also very nice everything was fine environment was secure and comfortable 👍💯