Grand Palladium Colonial Resort & Spa

Just returned from a 10 night stay at Grand Palladium. We apparently had a junior suite pool side as an upgrade with the travel agent, I think the only difference is you get a sofa bed in it. It was definitely a good 10 minute walk to the nearest pool.||On arrival the guy asked if we were here for a special occasion, we informed him of our birthdays, mine was my 40th. On my husbands birthday we got nothing and also on mine we got nothing. So not sure what the point of asking is. I have seen on other posts people are made to feel special if celebrating something but this wasn’t the case for us.||||Anyway we went to a good few of the restaurants whilst there, our favourites were the Japanese and Thai. The worst was the Italian and the rodizio Bahia e Brasa, I feel here the meat quality was terrible and we never got offered any sides yet saw every other table with them.||The buffets were just your average all inclusive buffet. Sports bar was great for lunch.||All staff in all restaurants were lovely though.||We went to chic and bravo shows, both great. I feel the food was better at Bravo but the service was poor, the guy again was lovely but over worked. It was a shame really.||Bingo was also fun and the silent disco after.||||The pool lady bringing drinks to your sunbed was so lovely, always smiling and worked so hard in that heat.||Cocktails were hit and miss. Always a sunbed available. Lots of wildlife.||Getting a bottle of water from anywhere seemed like a task, it was quite annoying. Even at the lobby where they’re supposed to be. If you get to TRS at any point though for a show, they had some in the toilets in the lobby so just took those back.||||Overall I had a great holiday, no major issues apart from the air con breaking for a day but just the food wasn’t anything to shout about. Lovely people, just need more staff. Wouldn’t return unless a really good deal came up

First the good: excellent location and buildings nestled in the jungle against the sea. Superb helpful staff always happy to help. Good pools and activities.||Not so good: lack of variety in food, 95% of the same meals for lunch and dinner every day - other resorts have not cut this corner at the same price. Broken whirlpool bath took days to get fixed. Aircon went out for 36 hours in room, many more affected. Sadly I also had my mobile phone stolen while in resort, while I cannot blame the resort for that it is worth knowing that your phone is at risk likely from other guests.lastly on the first day on the beach i was offered cannabis and other narcotics without any visible response from staff in the vicinity.

I have never felt so out of place and not welcomed ever. The staff was rude and unoccomodiating. When we arrived we were upsold to the premium family selection by Carlos what a joke horrible attitude. We get to the room and the air conditioning wasnt working. I asked to change rooms they refused and instead sent a worker. The tech arrived banged around with his single screw driver for a while and said "all fixed." In the mean time we visited the sports bar which was outright disgusting. We ordered and couldn't stomach the food. Had chicken wings which were under cooked and cold. Fearing a case of semolina poisioning we had to make a quick exit. Later that night came back to a blazing hot room. Spend it felt like all night time at the front desk Alexa treated us very poorly (needs to learn some basic customer service skills). After a very long wait and not being told what was happening we were abruptly sent us off to another employee who raced us off to the new room luckily the AC in the new room was working. Later we met fellow Americans and we joked about the so called burger meat. They called it Jackass meat, which was spot on. Went to the beach it was all seaweed and rock. The sand is is like walking on concrete and is like 1/2 thick and dirty. Part of the upgrade we were promised premium alchol which included a certain name brand. We could only find on a couple of areas of the resort. Most bars in the resort didnt have premium alchol. After spending 5 days we called it quits and booked an early flight home. The resort is less than average. I would give a 2.5 stars out of 5. Good luck if you are planning a vacation here.

Had a wonderful stay with my wife. Beautiful beaches, great pools, and a lovely room. The food wasn’t always great in the buffet (especially the one next to the beach…) but the restaurants were great. We especially enjoyed the Japanese and Mexican restaurants (Juan did a great job serving us.) We would definitely come back.

Beautiful resort! I had a wonderful time here, especially because of Yanco, Lucia, and Roger’s (great bartender) service. The Japanese and Argentinian restaurants were amazing. Only complaints were that there was mold in the shower and the chain on the door to our rooms were too short to connect. The food at the buffets were just okay. The pools were really nice, especially at White Sands which was connected. The performances were really impressive! Overall I had a great time and I’d love to return.

I have been to several resorts in Mexico and Jamaica. This is my first bad trip. I’m not one to usually complain but I would not recommend this place. There just doesn’t seem to be enough to do. The weather hasn’t helped but that’s not the resorts fault. | |It’s mostly a food issue. The buffets are terrible. Everything tastes the same…which is nothing. We have not had anything hot. It’s really strange and let me tell you all the food looks really good but it’s not. Buffet food is notorious at all resorts for not being the best but they are taking it to the next level. ||Restaurants are an additional $800mxn. I saw this on the app. I have asked but cannot get an answer if we will be billed an additional $40-$50 pp for dinner. || Bars are everywhere so if your into non stop drinking they have you covered! If you want the better liquor you need to specify. | | It’s a very non all inclusive resort. Everything seems to cost extra or you need to be a part of some group. Even the inflatables in the pool were $15 an hour. I thought there was a larger water park area but it’s for kids 12 and under. || Beach area is small. Red flags since we arrived. You can tell they are trying to control the seaweed issue but it’s a fight against nature. || The shows we have been to were awful. We have been to several resorts and cruises and I haven’t seen anything quite so bad. || The rooms are okay. Nothing special but not bad. Dated but fairly clean. Beds are comfortable. Staying at the Colonial. Room cleaning service has been good. || The sports areas are nice but everything is very wet. We have had lots of rain. Mini golf is under water. We looked at the pool area at spa and were told it is an additional $50 a day if you want to swim there. || It is a large area , plan on walking quite a bit. I personally enjoy the walking and sightseeing of the resort/wildlife. | | We have a few more days here. I would not return in the future.

If you have never experienced a resort in Mexico, this will LOOK super appealing. If you have visited other resorts- do not stay here. 1. Food is the worst I have ever experienced at an all inclusive resort. The buffet was the only good place to eat, but only 1 buffet unless you visit the other hotel. 2. They do not serve bottled water at the pool or at the restaurants!! IMAGINE NOT GETTING BOTTLED WATER IN MEXICO!!! 3. They have 1 server for the WHOLE POOL!! 4. The main pool (family pool) is over 5.5ft deep throughout, but the adult pool is 4ft. 5. Charged me $50 over for the shuttle even though I had the price on an invoice but here on site the exchange rate is higher. So the hotel booked my shuttle told me $74 on way and I paid $120!!! 6. Customer service is beyond the worst I have ever experienced. As soon as they know we speaking English, we are treated like trash! 7. Bugs in our room. Allllll over!!!! 8. The room outlet (the only 2 in the room) one is out so I have 1 outlet to charge multiple devices. 9. Bathroom is absolutely disgusting (see photo) 10. Signage is poor and it’s a huge resort so it’s a lot of asking people who don’t speak English.

Chang Thai restaurant is fantastic, the food and the service were brilliant. They catered for my wife’s allergies without any complaint. A big shout out to our server Adrian, he was attentive and kind for the whole experience. I’d highly recommended coming here to eat.