Grand Palladium Jamaica Resort & Spa - All Inclusive

Overall our stay was wonderful and relaxing. Our room was immaculate every day. Cleaning service, Shirley was amazing, kept our room clean and tidy. The fridge was always kept full. I asked for more bottles of water instead of pop and he remembered to do this every day.||Right from the start, the staff were so kind and friendly. Amazing staff from front counter, to store, bar and restaurants. ||I would say the only minus was being asked a hundred times if I want to get a massage but it doesn't have me praising the hotel any less.||Beaches were secluded from the locals, so there is no one harassing you to buy souvenirs. I appreciated that. The beaches were clean and private from anyone outside of the resort. There were a few beach spots to pick from and plenty of shaded areas.||Food was great at each restaurant, breakfast at Negril and dinner at Portofino was my favourite. I would of liked more night time dancing but that's fine. ||

Our stay at the resort has been amazing, but what truly made it unforgettable were the bartenders at Las Brisas Bar — Jason, Jevar, Angeleta, Venessa, and Rickel. They are the absolute heartbeat of this place! From the moment we walked up, their energy was magnetic — warm smiles, quick wit, and drinks that somehow always hit the mark. Jason and Jevar kept the vibes high with their humor and creativity behind the bar, mixing cocktails that were as beautiful as they were strong (in the best way). Angeleta and Venessa brought the perfect mix of charm and professionalism — always attentive, always friendly, and genuinely happy to make sure everyone was having a great time. And Rickel? A total pro — smooth, personable, and knows exactly how to make every guest feel like a regular. Las Brisas isn’t just a bar; it’s an experience because of this team. Whether it’s a casual afternoon cocktail or a a spot to hang while the rain passes, they make every visit memorable. Their service easily puts this resort in a league of its own. If you’re lucky enough to stay here — trust me, make Las Brisas your first stop. Hands down the best meal we’ve had at the resort was the Jamaican restaurant! The Jamaican patties were perfectly flaky and full of flavor, and the oxtail was melt-in-your-mouth delicious — absolute comfort food done right.Our server Jordane was the highlight of the night. He was warm, attentive, and made the whole experience feel special. You can tell he takes real pride in making guests feel welcome. If you eat anywhere at the resort, make it here — and definitely ask for Jordane. He’s the best!

Grand Palladium, is beautiful and grand indeed. Amazing Staff and delicious food - everything to love! We had an fantastic stay at the Grand Palladium Jamaica! We travelled as a group of 14 celebrating a wedding anniversary of 25 years and two birthdays, and the resort handled our large group perfectly, no issues with dinner reservations or service. The Jamaican food in the main buffet was outstanding, so much authentic local flavour. Please keep this up; we can’t stop raving about it to everyone! The Indian restaurant and Poseidon were also top-notch. The staff truly made our trip special. Huge thanks to Anthony Garwood (Groundworker), who greeted us with a smile every day; Dante (Steward) and Shenice (Chef) for ensuring I had ackee made to my dietary needs; Cameila from the Indian restaurant for her warm service; Rakeisha at the main buffet for her continuos care; and Rekeisha at Poseidon, who was a fantastic host and made my birthday lunch unforgettable. Special mention also to Kiwi for leading the best Pilates I have ever had — full of energy and positivity! If there’s one area for improvement, it would be the entertainment. We missed the steel pans and Jamaican show, even though they were listed on the app. More signage or reminders around the resort would help. A daily water-cycle class would also be a great addition. Entertainment options is all the more important given the hotels Remote location! Overall, we’d definitely visit again for the amazing staff, delicious food, and beautiful grounds - book it!

Sumptuori Restaurant- 100 out of 10 for service. Served by the wonderful Rushell who looked after us and make sure we were well looked after. The food was marvelous! Highly recommend. One of our party had an allergy and Jason the chef was super attentive and made sure he was catered for, a very entertaining experience. The Jamaican smiles and pleasure to serve from both of them made this special.

Resort was very spacious and beautiful. A very relaxed atmosphere. The staff were so accommodating and friendly from the golf cart drivers, pool side workers, front desk staff to bartenders and waitstaff. I wish I had downloaded the app the first day so I didn’t miss out on events. This is not a big party resort which I loved. There was nightly entertainment and the restaurants were wonderful. The pool and beaches were dreamy. Sunset cove was our favorite and Sean and Alex were super fun in a little boat cruise. The rooms were so clean and spacious. We had the best 6 days and wish we had just a few more.

The resort is visually stunning — the grounds, buildings, and beachfront are immaculate, with plenty of sunbeds and shaded areas. The beach was kept spotless throughout our stay.|Grounds & Beach: 9/10||The resort app was very helpful. To improve further, I would strongly recommend adding a quick 1–10 rating prompt after restaurant visits and staff interactions. This simple check-in system would give management immediate visibility on where service is excellent — and where standards are slipping.and could avoid bad trip advisor reviews.||This brings me to the main issue: inconsistent staff behavior. Some team members were friendly and curtious, particularly the lifeguards, restaurant waiting staff, gardeners, and our chambermaid (Room 2512), all of whom were polite and hardworking. However, too many others were dismissive or outright rude. We start every conversation with a smile, please, and thank you, I expect the same curtisay back. This was lacking from many members of bar and venue staff. Hospitality should start with a smile and basic courtesy, yet that was not always the case.|Staff & Service: 5/10 (ranging widely from 0/10 to 10/10 depending on the person)||Dining also varied. The Italian, seafood, Indian and steakhouse Jamaican side bufet restaurant and lous coffee shop. were genuinely good, but the othes were average in both quality and lacking in authentic atmosphere. Guests shouldn’t have to guess which venues are worth their time.|Restaurants & Food: 6/10||The pool, i feel, was too large, and it was disappointing to see that the adults-only pool from a previous stay had been removed from most holiday makers' stay. Thankfully, the coves and sea offered a peaceful escape, and that’s where we chose to spend our time.||The room was quite dark and needed some attention, shower leaked all over the floor. Toilet flushing inconsitant.| Overall Stay7/10||A resort with beautiful surroundings and real potential — but until management addresses staff attitude and consistency, and ensures higher dining standards across the board, it will continue to fall short of the experience it could easily deliver.

Ate at the Sumptuori restaurant. Treshana was our server. She was very helpful, courtois and professional. The chef, Jason, also came to the table to ensure everything was going okay. He explained the difference between regular sushi and the uramaki. Everything was amazing. The service was exceptional and the food was great. Definately a return visit is a must.

To celebrate my husband’s 60th birthday I decided to set up a moonlight dinner. To say it was amazing and memorable! The location and ambiance was breathtaking. Our sever Dyandra was very courteous and professional with a great sense of humor. Throughout our dinner,.Ingrid (the manager) continually. checked in with us to make sure things were going smoothly. At the end of our dinner they Ingrid and Dyandra sang happy birthday and presented my husband with a birthday cake. We rate this entire experience a 10 out of 10. We’d like to give a big Thank You to the entire Grand Palladium staff for our making our night so special!