Grand Palladium Jamaica Resort & Spa - All Inclusive

super good service. What truly made the experience memorable was the waitress who served us and went above and beyond to make sure everything was perfect. From the moment we were seated, her positive attitude and professionalism stood out and set the tone for the entire meal. The waitress greeted us with a warm smile and spoke politely, making us feel welcome right away. She took the time to explain the menu and gave helpful recommendations, especially for anyone who was unsure what to order. Her knowledge of the dishes showed that she cared about her job and wanted customers to enjoy their meals. She also made sure to check if we had any questions before taking our order. Throughout the meal, the waitress consistently checked on us without being disruptive. She refilled drinks on time, cleared empty plates, and made sure everything tasted good. When a small issue came up, she handled it quickly and calmly, showing responsibility and attention to detail. Overall, the waitress’s super good service greatly improved our visit to the Jamaican restaurant. Her friendliness and strong work ethic made the experience enjoyable and memorable, and because of her, it is a place Abigail Watson—and I—would gladly return to agai

My stay at the Grand Palladium Jamaica Resort & Spa was absolutely fantastic! One highlight was breakfast at Mobay — the buffet-style spread was delicious, fresh, and had plenty of variety to start the day right. Our server, Felicia, truly elevated the experience. She was warm, attentive, and made us feel genuinely welcomed every morning. Her friendly energy and excellent service stood out and made breakfast even more enjoyable. I highly recommend dining here during your stay, and I will definitely be returning to the resort in the future!

This hotel is amazing...the location, food...OMG the food. And the people/staff are top notch. Everyone cares about you having good time/experience. Even the grounds staff. They all try to make it a friendly family environment. They look after your children and go out of their way to make your experience top quality. Especially my man Jeffrey Campbell...he makes the best margaritas and is full great advice and conversation. A perfect ambassador for the Grand Palladium brand.

Today we ate at Sumptuori. The food was amazing. I had the vegetable spring rolls, the hot roll, miso soup and the fried shrimp entree. It was all tasted amazing! Our waitress was Frayia. She was so nice and an amazing waitress. She made sure we liked our food and we had enough to drink and eat. I 100% recommend this restaurant! It will not disappoint!!

We have now visited Grand Palladium Lady Hamilton Resort & Spa for the second time, and overall it remains a place we are genuinely fond of. The setting is lovely, the grounds are spacious and well laid out, and the location along the coastline is truly beautiful. There is something very easy and relaxed about this resort that makes it an attractive choice when returning to Jamaica. On our most recent visit, not everything was entirely smooth. However, it is only fair to recognise that the hotel — much like Jamaica itself — is still dealing with the aftermath of recent hurricane damage, and efforts to restore and improve various areas are clearly ongoing. What made the real difference for us was the way certain challenges were handled. We would particularly like to acknowledge Mr Andrew Wright and Mr Adolfo Aguillon, whose professionalism, measured approach and genuine commitment to guest satisfaction were evident. Rather than offering superficial solutions, they took the time to listen, assess and respond in a thoughtful and constructive manner. That kind of leadership inspires confidence and speaks well of the standards they aim to uphold. We were also very impressed by two members of staff who deserve special recognition — Ms Carine Frazer and Ms Nikisha Anderson. Their responsiveness, kindness and willingness to assist added a personal touch that did not go unnoticed. They are a real credit to the hotel. Hospitality is ultimately about people, and when management and staff care about doing things properly, it shows. We look forward to returning and experiencing the resort again under calmer and fully restored circumstances.

We had an absolutely wonderful stay at Grand Palladium Jamaica Resort & Spa. The resort itself is beautiful, relaxing, and truly all-inclusive in the best way. The grounds are stunning, the pools are clean and spacious, and there’s always something to do — or the perfect quiet space if you just want to unwind. One of the highlights of our trip was dinner at Portofino, the Italian restaurant on the property. The food was incredible — flavorful, fresh, and beautifully presented. Everything from the pasta to the desserts felt thoughtfully prepared and high quality. It honestly felt like dining at a specialty restaurant, not just a resort add-on. We especially want to shout out Lafaine, who completely saved our evening. There was an issue with our reservation that could have easily turned into a stressful situation, but Lafaine handled it with such professionalism, warmth, and grace. He went above and beyond to accommodate us and made sure we were taken care of. Because of him, what could have been frustrating turned into one of our favorite nights of the trip. Customer service like that makes all the difference. We left feeling valued and cared for — and we’ll absolutely be back.

⭐⭐⭐⭐⭐ Outstanding Experience for Our Entire Group! Our group of 180 guests from Ambush Fun in the Sun had an absolutely fabulous time at the Grand Palladium Jamaica. From start to finish, the resort exceeded expectations. The property is beautiful, the rooms were comfortable and well maintained, and the food offered excellent variety with something for everyone. The entertainment and activities kept our group engaged all week, and there was never a shortage of things to do. What truly stood out was the staff — friendly, attentive, and genuinely happy to make our stay special. Managing a group of this size is no small task, yet everything ran smoothly, and our guests felt welcomed and well taken care of throughout the resort. We received overwhelmingly positive feedback from our travelers, and many are already talking about returning. Thank you, Grand Palladium Jamaica, for helping make this group trip such a memorable success! Anita Milne & Chantal Tremblay of Gravitate Travel

Dining at Sumptuori Restaurant at the Grand Palladium in Hanover was an excellent experience. From the moment we were seated, the atmosphere was welcoming and well presented, creating the perfect setting for an enjoyable meal. The food was outstanding—fresh, flavorful, and beautifully prepared. Each dish was thoughtfully seasoned and expertly cooked, reflecting both quality ingredients and attention to detail. Every bite was satisfying, making it clear that great care goes into the menu and its execution. Overall, the Sumptuori Restaurant delivered a memorable dining experience. Exceptional food combined with a pleasant ambiance and excellent service from Jahnoy and chef Jason makes it a must-visit for anyone staying at or visiting the Grand Palladium in Hanover, Jamaica. Highly recommended.