Stay824839
Google
I had a fantastic stay at Grand Park City Hall! We stayed here for 2 nights to celebrate our wedding anniversary. The Reception team, specifically Cardijn, was welcoming, professional, and efficient, making check-in smooth and handling requests promptly with genuine care. I requested softer pillows, and Cardijn quickly arranged them with the help of housekeeping. Thank you to the lady staff for bringing me 2 additional pillows (I forgot to ask for her name). Housekeeping also decorated our bed with folded towels shaped into 2 kissing swans :)||The Crystal Club staff, Gladys and Iman, were outstanding — attentive without being intrusive, friendly, and thoughtful. I wish I could stay here all day. The mood at the club was definitely relaxing, not to mention the free-flow food and beverages.||I would also like to commend the restaurant staff - Shanker, Chelsia, Jason, and Chef Kok Wah. Service was warm and attentive. Jason even helped us take beautiful photos of our dinner celebration. Chef Kok Wah personally asked us if we were enjoying the food. Everything that we ordered was consistently delicious and well prepared, which really enhanced the overall experience. We even got a complimentary dessert with a "Happy Anniversary."||Overall, the service at Grand Park City Hall exceeded expectations. I felt well looked after and would highly recommend this hotel.