Grand Park City Hall

I had a wonderful experience during my recent night’s stay at the hotel. From the moment I arrived, the staff were warm, attentive, and genuinely welcoming. The check-in process was smooth and efficient, and the room was clean, comfortable, and thoughtfully prepared. What impressed me most was how the hotel accommodated my request, ensuring my stay was even more pleasant. The facilities were well-maintained, and the overall atmosphere was calm and relaxing, perfect for a short getaway. I would gladly return and recommend this hotel to anyone looking for a comfortable and enjoyable stay.

Hotel is amazing, staffs are very helpful and friendly. Crystal club rooms are great, very comfortable and relaxing atmosphere. Love the bathroom in premier. The foods in Crystal Club lounge are delicious. Thanks to Gladys, Iman & Amanda for your service at the lounge. Location of hotel is also very convenient and near to City Hall MRT station. Overall we recommend this hotel for your trip!

Nice, comfortable room. They were able to check us in early which was great after a long flight. Helpful and friendly staff - thank you Ismail! - at the front assisted us with bag storage after check out. Didn’t spend much time using the other amenities but pool looked nice!

I am spending my last night stay after having spent 4 nights here. I loved their breakfast. Their service may be improved; some staffs were pleasant; some were too tired or busy, it's understood. The location is just perfect. Tku for acoommodating my family.

The hotel’s location is fantastic—it’s right near the Metro station. It’s beautiful, and the staff treated me exceptionally well during my honeymoon. They even gave me a cake and allowed me to check out a bit late. Grace and Hadi, and the concierge staff were phenomenal—they were incredibly helpful and provided great recommendations for places to visit.

Thank you to Gladys, Amanda and Iman for their amazing hospitality while we stayed to celebrate our birthdays in September. The Crystal Club staff went above and beyond to ensure our stay was memorable and nothing was too much trouble. Even welcoming us with birthday cake and bringing chocolates to our rooms. |What a fabulous time we had staying at The Grand Park - City Hall Singapore. Highly recommend!!|Thank you to all that made our stay special.

Hotel is amazing, staffs are very helpful and friendly. The check-in process was smooth and efficient, thanks to Husaini & Allysha for your service . Rooms are great, very comfortable and relaxing . Location of hotel is also very convenient and near to City Hall MRT station. Overall we recommend this hotel for your trip!

The hotel is in a central location and as a tourist, it was a easy getting in and out from. I also liked that the rooms were spacious, clean and tastefully decorated, although I found the pillows to be somewhat peculiar shaped and firm. Had to request for softer ones. The check in and service needs much improvement. The reception desk were not friendly nor welcoming and it took us 40mins to check in - it was also hot, no proper queue system and very disorganized.

Stayed here for two nights and it's one of the nicest hotel room I've ever stayed at! Room was very clean and neat. Super convenient and walking distance to restaurants, historical landmarks and malls. I believe it's very close to public transportation as well. The staff here were so attentive and friendly! Complimentary breakfast from 6 am to 10:30 am.

I checked in at 9pm. The concierge gave the details to get to the reception. There was no lineup at the reception. Got to my room and it was quite large. There were several issues that I noticed. The clock was off by 10 mins (too fast). Tried to fix it myself but had no success. The blinds for the shower had some grey spots at the bottom. Not sure if those were water stains or mould spores. The door handle for the toilet was not cleaned. I could clearly see fingerprint marks. Another major issue was that there was only one rack in the entire bathroom, making it difficult to hang both your shower towel and facewash towel. This was the same issue with the coat rack. It's behind doors which looks aesthetically pleasing but difficult to dry anything. The towels were replaced promptly daily but so were any unused shampoo and body wash, which I considered it as wasteful.

I gave this place a one star rating because we were told that our room would be ready by 3pm. We have a time appt for the evening and need to change in our room to attend the event. If they told us to come back in an hour we could have left our luggage's with them and we could have gotten something to eat. We have wasted so far 45 minutes waiting for our room. I hope that I can update my rating if we get better service for the rest of the stay but so far, I am underwhelmed. No one comes to us and give us the status of our rooms.

Clean, room is fine, staffs are friendly, location is good, walk way to MRT and bus station.

Fine and dandy hotel. Stayed at this hotel on my honeymoon and it did the job. We weren't staying in Singapore for too long and this was a pretty good central local that was convenient to the MRT. My favorite part of the hotel was the Handy phone that they provide for you. We used that as a wifi Hotspot and we were able to access yelp and Internet everywhere we went! All of the ethnic enclaves were easily accessible from here and we were able to walk to the esplanade and raffles place from here. The mankasutra gluttons Bay hawker spot (open late) was a short walk away. Just cut across the field as you walk toward the water and walk under the bridge. No real complaints about this hotel. The staff were friendly and helpful.

This is a nice hotel at a central location, so yay to that! They also provided us with a phone that we could use to tether off of and get wifi onto our own phones. If only more hotels offered that, too!

This was my first trip to Singapore, looking for a centrally located hotel, and GPCH fit the bill. But WOW! Exceptional service at all levels from the door, through reception, the bar, breakfast, dinner... all professionally executed to perfection by a friendly knowledgeable staff. The rooms are among the best I have stayed in from New York to London to Dubai. Modern, Hi tech, elegant, inviting, and luxurious but not over the top. Order the Cin City Sour from Richard the bartender ... great location. I'll be back

Oh dear. Under normal circumstances this might be an ok hotel but not at the moment. 1. Major and I mean major building works going on. Apparently for two years! Drilling through concrete for up to 8 hrs a day, 10-6pm. Can't avoid this anywhere in the hotel. 2. Exec deals but variable accommodation. Myself and two colleagues had the same package/room deal booked but I had the worst room. 3. Don't be fooled with Exec floor deals. Not what you'd expect from an exec club due to the following: a. Lacks power points b. Took an hour and a half to check in and get room. After 20hrs of travelling, this is last thing you want. c. Due to building works, it is impossible to work here. d. When drilling stops, wifi drops out so again, you struggle to work. e. Kids and babies running around/soundtrack of screaming. f. They ran out of soft drinks. Twice. Nobody thought to replenish. So I went to main reception and asked them to restock. Then two days later, out of soft drinks again. This time we wouldn't accept the 'there's none' and asked if someone could go and get some. They eventually came but the fridge still wasn't restocked. g. Breakfast ok but better options in the main downstairs area. Asked for omelette to be made the first day (gf options beyond fruit and yogurt limited) and that didn't go down well. Location is good but had such a poor experience. Staff friendly enough but when people are paying to stay in a building site, service has to be flawless to compensate. So, 2 stars.