Grand Park City Hall

Had a really lovely staycation here. The location is super convenient only a few minutes’ walk from City Hall MRT. There are also plenty of malls nearby like Funan and Raffles City, so it’s easy to grab food, shop, or just walk around. You definitely won’t get bored staying in this area. The hotel itself is very clean, well maintained, and has a really nice atmosphere. What stood out the most was the staff. Everyone we met was friendly, kind, and very helpful. They really made us feel welcome and made sure we had a comfortable stay. We booked the Premium Club Room with lounge access and it was totally worth it. The room was spacious, cosy, and very comfortable. The lounge was a great perk too … nice place to relax and the food and drinks were really good. Overall a great staycation experience. Would happily come back again!

I recently stayed at this hotel for two nights in January 2026 and was left underwhelmed, particularly given the premium rate of approximately $500 per night. The staff consistently appeared unfriendly and disengaged throughout our stay. No smiles were offered, and all team members seemed visibly fatigued, which contributed to a rather unwelcoming atmosphere from check-in onward. The most significant issue, however, concerned the room's air conditioning system. While I understand and support the hotel's efforts to adopt environmentally friendly practices, the implementation of motion sensors proved highly problematic. On several occasions, including after brief 15-minute absences, we returned to a noticeably hot and uncomfortable room because the system had deactivated due to a lack of detected movement. This became particularly intolerable at night. Despite remaining in bed and attempting to sleep, the air conditioning repeatedly switched off because the sensors failed to register minimal motion during rest. The result was a stifling environment that severely disrupted sleep, one of the most uncomfortable nights I have experienced in a hotel. When we raised this with reception staff, the response was one of confusion rather than resolution; the staff member appeared surprised that guests would expect continuous cooling while sleeping, which seemed dismissive of a basic comfort expectation. At this price level in Singapore, where numerous higher-rated properties offer reliable climate control and more attentive service, I regret to say that better alternatives are readily available. I would not recommend this hotel to others seeking consistent comfort and value for money.

We had a wonderful stay at this hotel. The place was super clean and we were genuinely impressed from the moment we arrived. The staff were absolutely wonderful, especially Gugan at reception. He always greeted us with amazing care, took the time to talk with us, and was incredibly helpful with our bags. Room cleaning was superb and consistently done to a very high standard. The location was also great, with plenty of shops nearby, which made everything so convenient. Overall, a fantastic experience and we would happily stay here again.

We had a wonderful stay at Grand Park City Hall. The staff were warm, welcoming, and always ready to help with anything that we needed. The room was spacious, clean, comfortable and had everything we needed for a relaxing stay. We also appreciated the small details- from the smooth check-in to the cozy atmosphere around the property. The lounge access was great too. The location is also fantastic, with so may places to explore just a short walk away. We really appreciated how convenient everything was.Overall, it was a pleasant experience. We would be happy to stay here again and recommend it to anyone looking for a comfortable and enjoyable stay in Singapore.

Firstly a shout-out to Aini, one of the lovely ladies on the front desk who helped me with a request. Definitely one of the better staff interaction I've had. And also to the staff at the lobby helping with the luggage. The best part about the hotel: - Centrally located, near plenty of shops, malls, mrt, and eateries. Walking range to Chinatown as well. - decent amenities and room (I wouldn't say five star as compared to other hotels in SE Asia, but it's decent). Probably a bit pricey, but the location is convenient. Not so good: - some of the other reviews on the ac were kinda spot on. They have this sensor thing where the ac shuts off. In the middle of the night this can be kinda annoying because you wake up in a sweat. And unless you're the type to wake up to go pee and grab a drink of water , you'll probably find this rather uncomfortable and annoying. - some of the facilities look a bit dated, the pool etc and the smallish gym. But you're in SG...so ...I'm guessing most people might not use this. The room was okay, but I got upgraded to a slightly larger room and for two people it was comfortable enough.

An excellent stay right in the heart of Singapore. The location is truly perfect — central, walkable, and close to everything, yet the hotel still feels calm and refined. The rooms are very comfortable and beautifully designed, ideal for resting after a busy day in the city. Everything feels well thought out and elegant without being overdone. The staff were genuinely kind, attentive, and professional throughout the stay, which really made a difference. The rooftop pool is a lovely place to relax and unwind, and access to the Crystal Club was a real highlight — breakfast, tea time, and evening cocktails with bites made the experience even more enjoyable. A refined, easy, and very pleasant stay overall. I would absolutely return.☺️

Staff is friendly and housekeeping lady is polite. The bathroom/ toilet lack holders as we have no hooks to hang towels. The bathroom tiles are elegant. |The long sofa against the window is also a good idea. The water dispenser is a good idea but the filter comes off easily. |The one lift makes a lot of noise.|We also want to thank the guys at level 1 where we could borrow an umbrella.|We have no other comments except the above. Thank you for the experience.

Not a 5 star experience. For a family room it was very small. By the time the sofa bed was pulled out and 4 suitcases there was practically no floor space. Not suitable as a family room in my opinion. Breakfast was very average for a supposedly 5 star hotel with buffet style layout with fewer options than previous hotels visited. Consierge were polite and helpful but reception were awkward and whilst checking in over the 10 minute period she only spoke to say welcome and then direct us to our room. Also charged for local calls which I thought was outrageous considering 2 other hotels I stayed in these were free. The pool and roof top terrace was nice although the pool did get crowded and the bar there was never open during the day when we visited. Overall I would not recommend this hotel, whilst its location was great, the rooms were small and did not compare well with other 5 star hotels we have stayed at. I would definitely look elsewhere

Stayed here for two nights and it's one of the nicest hotel room I've ever stayed at! Room was very clean and neat. Super convenient and walking distance to restaurants, historical landmarks and malls. I believe it's very close to public transportation as well. The staff here were so attentive and friendly! Complimentary breakfast from 6 am to 10:30 am.

I checked in at 9pm. The concierge gave the details to get to the reception. There was no lineup at the reception. Got to my room and it was quite large. There were several issues that I noticed. The clock was off by 10 mins (too fast). Tried to fix it myself but had no success. The blinds for the shower had some grey spots at the bottom. Not sure if those were water stains or mould spores. The door handle for the toilet was not cleaned. I could clearly see fingerprint marks. Another major issue was that there was only one rack in the entire bathroom, making it difficult to hang both your shower towel and facewash towel. This was the same issue with the coat rack. It's behind doors which looks aesthetically pleasing but difficult to dry anything. The towels were replaced promptly daily but so were any unused shampoo and body wash, which I considered it as wasteful.

I gave this place a one star rating because we were told that our room would be ready by 3pm. We have a time appt for the evening and need to change in our room to attend the event. If they told us to come back in an hour we could have left our luggage's with them and we could have gotten something to eat. We have wasted so far 45 minutes waiting for our room. I hope that I can update my rating if we get better service for the rest of the stay but so far, I am underwhelmed. No one comes to us and give us the status of our rooms.

Fine and dandy hotel. Stayed at this hotel on my honeymoon and it did the job. We weren't staying in Singapore for too long and this was a pretty good central local that was convenient to the MRT. My favorite part of the hotel was the Handy phone that they provide for you. We used that as a wifi Hotspot and we were able to access yelp and Internet everywhere we went! All of the ethnic enclaves were easily accessible from here and we were able to walk to the esplanade and raffles place from here. The mankasutra gluttons Bay hawker spot (open late) was a short walk away. Just cut across the field as you walk toward the water and walk under the bridge. No real complaints about this hotel. The staff were friendly and helpful.

Clean, room is fine, staffs are friendly, location is good, walk way to MRT and bus station.

This is a nice hotel at a central location, so yay to that! They also provided us with a phone that we could use to tether off of and get wifi onto our own phones. If only more hotels offered that, too!

This was my first trip to Singapore, looking for a centrally located hotel, and GPCH fit the bill. But WOW! Exceptional service at all levels from the door, through reception, the bar, breakfast, dinner... all professionally executed to perfection by a friendly knowledgeable staff. The rooms are among the best I have stayed in from New York to London to Dubai. Modern, Hi tech, elegant, inviting, and luxurious but not over the top. Order the Cin City Sour from Richard the bartender ... great location. I'll be back

Oh dear. Under normal circumstances this might be an ok hotel but not at the moment. 1. Major and I mean major building works going on. Apparently for two years! Drilling through concrete for up to 8 hrs a day, 10-6pm. Can't avoid this anywhere in the hotel. 2. Exec deals but variable accommodation. Myself and two colleagues had the same package/room deal booked but I had the worst room. 3. Don't be fooled with Exec floor deals. Not what you'd expect from an exec club due to the following: a. Lacks power points b. Took an hour and a half to check in and get room. After 20hrs of travelling, this is last thing you want. c. Due to building works, it is impossible to work here. d. When drilling stops, wifi drops out so again, you struggle to work. e. Kids and babies running around/soundtrack of screaming. f. They ran out of soft drinks. Twice. Nobody thought to replenish. So I went to main reception and asked them to restock. Then two days later, out of soft drinks again. This time we wouldn't accept the 'there's none' and asked if someone could go and get some. They eventually came but the fridge still wasn't restocked. g. Breakfast ok but better options in the main downstairs area. Asked for omelette to be made the first day (gf options beyond fruit and yogurt limited) and that didn't go down well. Location is good but had such a poor experience. Staff friendly enough but when people are paying to stay in a building site, service has to be flawless to compensate. So, 2 stars.