Walter K
Google
The hotel impresses with its stunning architecture, breathtaking views, beautifully designed rooms, and an outstanding spa area. The variety of restaurants is also excellent, offering something for every taste.
While there are several highly professional and friendly staff members, it was also noticeable that some interactions—whether at the reception or during breakfast—felt rather brusque or lacking in the warmth one would expect from a five-star property.
At the pool, no dedicated service was available to assist with towels or loungers, which would have been especially helpful given how busy the area often was. A more attentive service in this regard would certainly enhance the guest experience.
Additionally, the water at the pool was served in reusable cups that did not appear particularly well cleaned. For a hotel of this category, fresh disposable cups—or at least a higher standard of reusable ones—would feel more appropriate.
Overall, this is a beautiful property with many strong points, and with a few improvements in service and attention to detail, it could truly live up to the full five-star standard.