Martina P.
Google
I have very mixed feelings about this place. The resort itself is beautiful and the rooms are absolutely stunning, but the service, unfortunately, was far from good.
Starting from the airport pickup — when we arrived at the counter, no one was there to greet us. We had to message a WhatsApp number, and after some time, someone finally showed up, only to tell us we had to wait more than two hours at Burger King. That felt excessively long, especially considering we waited much less for a public speedboat on previous days.
When we finally reached the hotel, we were excited — we were on our honeymoon, and we had mentioned this by email beforehand. However, no one acknowledged it, and there were no special touches or bed decorations. This was disappointing, as it was the only hotel during our three-week trip that didn’t do anything to celebrate the occasion.
While the room itself was beautiful, the constant disturbance from the buggy service was really unpleasant. It felt like a train was passing right in front of our room — the bed would literally shake, and we were woken up every morning because of it.
To make things worse, one of our pieces of clothing went missing. We reported it multiple times, but nothing was done. It was a white dress, and we suspect it might have been accidentally taken with the towels.
The only truly positive experiences we had were at The Edge restaurant and the diving center, both provided great service and left a good impression.
