Grand Plaza Hotel & Wellness

The hotel is very modern and well located in the heart of Andorra La Vella. We stayed for our 20th anniversary which we mentioned in the booking form but the hotel did not acknowledge it, not even to congratulate us when checking-in, which was disappointing. We had a double room which was clean, spacious, and well presented. The bathroom however was poorly laid out with limited space to even sit on the toilet - I am 6ft 5 and had to sit sideways, nor could I fit under the shower. These sort of details should be better considered in a 5 star hotel. The hotel spa was very nice and we were given 1hr per day to use it which seemed to ensure it didn't overcrowded. Breakfast was very good although there were lots of families with children who weren't best behaved so it got pretty loud and spoiled the experience on a couple of days. Overall, it was a great experience just a few key details that could have made it 5 star.

We had a truly delightful three-night stay at the Grand Plaza Hotel in Andorra. From the moment we arrived, the service was impeccable—friendly, attentive, and genuinely welcoming. The rooms were spacious, beautifully maintained, and offered a perfect blend of comfort and elegance. The location is excellent, making it easy to explore the city and nearby attractions, yet the hotel itself provided a peaceful retreat when we wanted to relax. We especially appreciated the thoughtful touches throughout our stay, including the high-quality amenities and the serene atmosphere of the hotel. Overall, it was a wonderful experience and a memorable stay. Highly recommended for anyone looking for a luxurious and relaxing base in Andorra.

Wonderful hotel in the heart of Andorra la Vella. Receptionists were so friendly and helpful as were the bellmen. The rooms were spacious and clean. I loved my room - it was so comfortable. Walk in shower was very good. I drove into Andorra la Vella and found the hotel really easily with navigation system. The Main Street is about 2 blocks away and the old town about a 10 min walk. Breakfast had a good array of offerings. The hotel itself is modern and inviting.

Beautiful hotel, lovely foyer and it smelt amazing. Our penthouse suite roomy with comfortable bed, lots of pillows. Excellent size balcony. Plenty of storage room. Good shower. Bidet did not work and room was cold. No sofa to watch the TV from or table to sit at indoors which we expect from a suite. Coffee machine rather useless as coffee cold. Only 2 coffee pods provided per day and 2 night time herbal tea bags but no facility for hot water.||Lifts had a mind of their own and so we resorted to the stairs on occasion. ||Spa pool great as was the steam and sauna areas, however at least 2 showers not working in hammas area and the foot/leg massage walk through also not working. When we asked where the spa was we were shown a lift to right of reception desk so over the 2 days we made our way down to reception and across to lift. On last day one of the receptionist said very loudly in English ‘oh that’s unfortunate’ they were looking straight at us and we felt very embarrassed. We then found out that there is a lift on each floor in the furthest corner from our room to access spa! We also noted that children were in the gym and with bare feet which from a health and safety point of view was shocking.||Generally 75% of the staff were rude and unhelpful, wondered if this was because we were English? We arrived later than expected true, it was dark and pouring with rain. So we arrived a little frazzled, no help getting bags out of car, nice lady checked us in and husband went to find a car park whilst reception watched me struggle shuttling bags across and into lift. We later realised that we were given very little info re facilities such as breakfast time, a local map etc. Then that first night at the bar the server seemed annoyed we were there even though we were very polite and just enquiring if we could get a drink from the bar or if it was table service, we were told ‘wait’. We then stood there uncertain for about 10 minutes when she told us again ‘wait’ even though we didn’t say anything. We were eventually served in a very unsmiling and unhelpful way so this was not the best welcome. After that we noted that none of the staff issued hellos/good mornings and on one occasion the cleaner stood scowling at me with hand on hip as I walked down the corridor to my room as though I didn’t belong on that floor as in my walking gear. Toiletries not topped up, dirty glasses not changed but room was otherwise cleaned but very late after 3pm when we wanted to rest.

We would have loved to give it 5 stars, but since this is an honest review, we can't. We have traveled the world, stayed in countless 5-star hotels, and visited nearly every country, we expect top-tier service when booking a 5-star property, nothing less.||We’ve never left a hotel review before, but this stay was a bittersweet mix of excellence and disappointment. Take our opinion with a grain of salt, we’re picky, and might help you if you value high standards and ethics.||||STAFF REVIEW:||Julio, the valet, and Martin at reception were absolute professionals. Their charisma and attention to detail made our stay pleasant. Oscar, the pianist who plays every Saturday evening, added a lovely, elegant touch.||Jean however, also at reception, came off as arrogant and misinformed us more than once, not what you'd expect at a 5-star hotel. He could learn a lot from Martin.||Housekeeping staff and their manager went above and beyond, especially in correcting serious oversights. (As Doctors our tip for anyone reading: always check razors and toothbrushes at whichever hotel to make sure they’re sealed and not left behind from previous people in the room as it’s a health hazard).||||RESTAURANT REVIEW:||Breakfast was good. However, the rest of the menu was underwhelming. An Italian restaurant with barely any pasta was disappointing. Room service also felt inconsistent, with some awkward experiences.||||HOTEL & ROOM:||The architecture of the hotel and room comfort were excellent. Air conditioning was clean and effective even during hot summer days.||The major downside was the spa. We booked months ahead for that reason but were told just two weeks before arrival it was under renovation. A single Caldea Spa ticket was offered as compensation supposedly the biggest in Andorra. Honestly, our home sauna is bigger.||We're originally from the country that invented saunas, so it's hard to impress us 😊.||||LOCATION:||Great central location. However, avoid the “CityCenter” supermarket across the street. We usually enjoy local experience and after buying a water bottle, we were asked to have our backpack checked, which felt insulting. Little did they know we are rich enough to buy the store itself and fire them 😄. While apparently common in Andorra, this practice felt out of place for a country we thought was an upscale destination.||Also worth noting: Andorra smokes like a chimney. Smoke-free zones are practically nonexistent, including around the hotel; expect second-hand smoke everywhere 😔

I highly recommend it. The room was very comfortable, the location is right in the center of Andorra, and I especially want to highlight the spa — the massage I had with Jennifer was amazing, truly one of the best I’ve ever had. Very professional and relaxing!

We stayed one night as a family and my sister and I left with an allergy attack that lasted all day (we are allergic to dust mites) otherwise a good 5* hotel without excesses. Good breakfast with a lot of variety. The view of a huge construction site was not very nice even though there were 3 Deluxe rooms.

We stayed at the hotel one night. Great location, parking garage has an EV charger. Nice spa and rooms were well equipped. This is a 4 star hotel in my opinion. Overall good value. We tried the restaurant and sea bass and hake were prepared well.