Grand Prince Hotel Osaka Bay

When making my reservation, I noted that I would be staying with my four‑year‑old son. At check‑in, my son had fallen asleep, so while he sat in a chair, the staff kindly and clearly explained everything to me. A very friendly and helpful staff member also assisted us with carrying our luggage. At check‑out, I was struggling because I had a lot of bags, and a housekeeping staff member kindly helped me carry them to the front desk. At the final check‑out, a senior female front‑desk staff member gave my son a small gift and even helped load our luggage into the car that had come to pick us up. I was truly grateful for her kindness. From check‑in to our stay, and all the way through check‑out, I was deeply impressed by the wonderful hospitality. The Japanese staff at The Café were extremely flexible and helpful toward us, even with a child in tow, which I truly appreciated. In the Family Lounge on the second floor, my son was able to play while I enjoyed a relaxing moment reading the newspaper. Both the room and the lounge were spotless everywhere I looked, making our stay very comfortable. Because I was so impressed by the wonderful hospitality and the comfort of the room, I would love to stay again on my next trip back to Japan. My Australian friends who travel to Japan always struggle to choose a hotel, and I strongly felt that I would love to recommend this hotel to them as well. Thank you very much!

Prince Hotels Osaka Bay At first glance, the hotel looks luxurious and gives the impression of a true 5-star property. The room was spacious, modern, comfortable, and very clean. Receiving Uber Eats directly in the room was convenient, and despite the hotel being far from the city center, the free shuttle to Osaka Station is efficient. That said, the experience quickly falls short of what is expected from an international 5-star hotel. The room had a large, modern TV, yet all streaming apps were blocked, leaving only Japanese terrestrial channels. When I contacted the concierge, I was simply told it was not possible, with no explanation or alternative offered. This is unacceptable for a hotel catering to international guests. The bathroom lighting was poorly designed and insufficient, making basic tasks such as shaving or applying makeup unnecessarily difficult. The indoor pool was the most disappointing aspect. The area was cold, the water temperature was inadequate, and there was no food or beverage service at all. The space felt more like a basic fitness facility than a luxury leisure area, completely out of line with 5-star expectations. While the hotel has strong visual appeal and comfortable rooms, key details and services are clearly lacking, resulting in an experience that does not justify its 5-star positioning.

First and foremost, this is a very beautiful and great value hotel. The lobby is grand and beautiful, with many helpful staff members available to your service. The room itself was spacious, clean, and comfortable. Not to mention the large tub in the bathroom. It is about a 15 minute walk to the nearest station with not much to do in the area, but at least that gives a more quiet and comfortable space for when you want to rest. Definitely recommend staying here if you want to explore Osaka, especially if you plan on going to the aquarium (one of the best aquariums I've visited) which is only one station away from this stay.Highly recommend booking here!

Overall, a great experience. Rooms we (my family and my brother’s ) stayed in were very spacious with a great harbor view. The breakfast was superb. Staffs were extremely helpful. When I forgot to bring a knife to cut a melon, the front desk staff made an arrangement with the room service and delivered 8 pieces of melon to my room! It was just an amazing, heartfelt service!! The location was a little remote, but I believe it was worth it with the quality of hotel at a reasonable price, especially if you plan to rent a car to drive around the city. I will probably come back to this hotel when I visit Osaka next time.One small complaint: it doesn’t make a lot of sense why the hotel guests have to get parking tickets every time in & out. The hotel should simplify the process. It was a very confusing system for beginners.

This hotel is perfect to escape the hustle and bustle of the touristy area, but still remains within close proximity of the city area. The rooms are very well maintained though the sizes vary. We booked the universal twin rooms and it is spacious - unlike the usual hotel rooms in Japan. We would definitely come back.

Upgraded to a corner room which is really spacious! But the a/c is a little bit weird which can not cover the bathroom:( The actual location is a little bit far away from the downtown but since I’m here for HYROX which happened just across the road in INDEX Osaka so it can not be more convenient for me. And thanks to the metro it won’t take long to the more city area. The area is chill and quiet, good for a walk near the bay

The room is wide, clean and nice but the location is quite far from the city center and tourist spot. However, it’s good for the traveller who want to escape from city buzz and would like to find peace and relaxation during stay.If Lawson mart downstair opened 24/7 would be nice.

Overall really good experience. The location is kinda isoloated but they offer very frequent shuttle bus to Osaka station. The only downside is the breakfast selections - very limited and does not change. B1 has convenience store that opens unitl 10:30 pm