Grand Residences Riviera Cancun - All Inclusive

I truly enjoyed the beauty and tranquility of Grand Residences. The resort grounds are immaculate, the service was warm, and the accommodations made for a relaxing getaway. That said, I do have a few pieces of feedback that I hope are helpful.||||First, the pool area—while stunning—felt underutilized. There was very little energy or engagement throughout the day. I would have loved to see more adult-friendly activities like water volleyball, poolside yoga, aqua aerobics, or fun water games to create a livelier, more social environment. A bit of consistent music or themed events could really enhance the atmosphere without taking away from the relaxation.||||However, the most frustrating part of my stay was an unexpected $1,300 charge at check-in. The attempt to "make it right" involved asking me to sit through a 90-minute program—taking valuable time away from my family—only to be offered activity tickets that did not come close to making up for the surprise expense. This left a negative impression on an otherwise positive stay, especially since that money could have been spent on family experiences we missed out on.||||As an author who leads retreats, I see great potential in Grand Residences as a future retreat location for my readers. The setting is ideal for rest and renewal. That said, transparency around pricing and avoiding last-minute surprises would be essential for me to confidently recommend it to others.||||Thank you for taking the time to consider this feedback. I hope it helps strengthen the experience for future guests.

I can’t say enough about this resort. The staff were always exceptional - from the cleaning staff to the restaurant staff to the reception and concierge - all were wonderful. I’ve never been to such a clean home-away-from-home and been catered to as I was this past week. We were greeted at the airport with cold waters and wet towels infused with aromatherapy, chauffeured to the resort where stiff margaritas and fruit punch were waiting for us, and guided through the resort by our personal concierge. Our rooms were very well appointed, clean and comfortable. Our personal plunge pool and jacuzzi were very clean. The entertainment staff were friendly and upbeat. The entire week we were pampered. I didn’t want to leave! If I have one complaint, it would be that there wasn’t much to do after dinner. I understand this resort is low-key (which I preferred) but having live music or some kind of entertainment would make this resort second to none. Thank you, Grand Residences!

From when we were picked up from the airport to when we left, we were treated like royalty. I was kind of worried the driver Ishtar have left, but I was able to call the hotel and they assured me he was waiting there and he was kind enough to help us with our luggage. The room we stayed in was amazing! It had a beautiful view of the beach the AC felt nice to come back in to after a day outside. The food was delicious and every employee we talked to was kind and always smiled. We even because friends with 3 bartenders. They were the best! We will definitely come back when we have the chance.

This place is absolutely Incredible!! We have been to other resorts along the Riviera Maya. Nothing is comparable or comes close to our experience’s at “The Grand Residence’s”! The Kid’s Club staff they are absolutely Amazing!! We have known them for years. We love them, our kids Love them!! The Food is Incredible!! The pool staff, sports desk, entertainment…rain, wind or shine are always doing everything to accommodate their guests!! This place is very elegant and personable…Exactly why we’ve been coming back here over and over again for the last 9 years!! ❤️

Our stay at Grand Residences was nothing short of exceptional. From the moment we arrived, the service was top-tier, and every detail was thoughtfully handled. A heartfelt thank you to Eduardo, Margarito and Eduardo who welcomed us each day at the restaurant with warmth and professionalism. Efraim, Kevin, Abel, Jesus and all of the pool staff were super friendly, went above and beyond to ensure our comfort daily and made our experience feel personal and unforgettable. This team truly sets the gold standard in hospitality. We can’t wait to return!

The Grant Residences is truly a luxury resort experience. We went with our entire extended family and fully enjoyed our holiday here. Shoutout to Eduardo and Margarito for taking care of us at the restaurants. Special thanks to Efraim, Kevin, Abel and Jesus for welcoming us and attending to us at the pool. We're already scheming for our return next year.

We have gone here for the past 8 years. It has always been great. That being said, since IHG has bought it, they clearly are cutting corners to pay for their investment. The property is starting show its age. Now is not the time to cut corners on the small stuff and then charge extra for various meals at an all inclusive resort.

Great accommodations. Staff went above and beyond in about every interaction we had with them. We were constantly impressed by a lot of little details that they did. It really did fell like they were going our of their way to make us feel special, which we did. Would highly recommend!

I LOVED my experience at Grand Residences. I enjoyed every minute I spent In there. I don't want to describe the features I enjoyed the most because I know all other guests talked a lot about them, from 1. The level of details that were paid attention to, inside the room and outside. 2. The variety and diversity of activities that were offered. 3. The level of personal care and attention offered and provided. I will just mention a few personnels who left unforgettable memories with me, knowing that I can't mention the name of each person although everyone has done a great job making my stay unforgettable and unique. First of all, very BIG thanks to the management that was determined to plan and offer the best experience with everything they did. The room service was conducted twice each day, although that was not necessary, yet the complimentary service makes a big difference. Room service was excellent, and the staff usually go underrated because you seldom see any of them, they just make sure your room is clean, arranged and perfect. Let me start with the Queen of them all.... Alejandra aka Alex.... Without exaggeration, she is running the resort, by taking care of most of the guests' activities and experience. Alone, she does more than 10 activities back-to-back outstandingly, nonstop and all day long (Spanish lessons, yoga, bicycle, swimming pool, Bingo, and many others). She keeps high spirits although she is exhausted. (from the AC, to the burning sun, to the water, to the sun all day and every day) I can't get her out of my mind. The Lobby bar, is where I spent long time, Yameer is the professional hardworking was outstanding. Thank you Yameer. Filex is professional. Sebastian is very professional and funny. On the pool and beach, Eliseo was recognizable. He made sure I was comfortable and had everything I needed. In the restaurants, all personnels made my convenience their priority. Javier, Rosa, and I am sorry again I can't remember the names of the rest, they all were excellent people, hardworking, very attentive, and extremely caring. In the lobby, the staff were very professional, Iliana was the girl. Again, I feel bad not to be able to recognize each one of them, but they all did a very good job. They are professional, trained, polite and awesome. Don't go there without utilizing the professional photo service (Loreley and Diana) they add an additional touch of professionalism and joy to your experience.

Terrible food! Horrible service - if you don't stay a whole week they kick you out of your room. We have been here for hours still no luggage to our room I will never stay here again. And recommend for families to go somewhere else I have come to Cancun at least 10 times and this place is the worst I have stayed at. Never again!

This is NOT a place if you are looking for a cosmopolitan experience with shopping, activities, and nightlife. But if you're looking for a quiet, relaxing vacation away from the hustle and bustle, I highly recommend Grand Residences. Service is incredible, staff are all well trained, hospitable, and detail-oriented, nature is beautiful and well-preserved, guests are friendly and nice, and the facility is clean and immaculate. Easily one of the best places we stayed at so far. Here are some useful tips when visiting: * Room service is slow, but you can order ahead to solve the problem. Our 1st room service took 45 minutes for a cup of tea... so we ordered breakfast a night ahead specifying the time. They showed up right on time. * Room service provides a lunch box (club sandwich and apples) to go. We had an excursion starting at 6 am and lunch was delivered at 530. Glad we didn't starve until lunch! * Reservation needed for a bike tour. Thank you to Alejandra and Chris for an amazing tour! * If you're the kind of person who tends to get bug bites, bring a bug spray when sitting outside. * Our concierge, Guillermo, took very good care of us, but it's best to stay on top of your game if you're trying to avoid any miscommunication. Ultimately it's a message relay and when more people are involved, small details inevitably get lost. We always reserved the restaurant and the pool table before leaving, and we had no issue. * There are rocky areas in the ocean and it's best to bring water shoes for safety if you'd like to go in further. I felt like they're making the right decision to close when the wave is high, even though it's nothing like the super rough wave on the beach in Maine. * GR has a network with locals who are really good at their jobs, and it's worth every penny. We reserved snorkeling through the concierge for $60/person (sounds expensive, right?) The guide took us to a spot where no other boats were around and we saw five eagle rays (!!) When we moved to a more popular spot, there were fewer fish. We were very happy with the experience, even though we had to reschedule two days due to the weather (during the bad weather, other local guides were doing a tour despite bad visibility).

Our stay was great. All the staff is extremely nice, the rooms are amazing, the pool, beach and other areas are always clean. We got the All-inclusive package and the food and drinks were really good.

Eliseo was the best server/staff that I've ever had he is amazing and fun and nice! He helped alot and did everything perfectly! He made my whole vacation 100 times better!

If you are looking for a luxurious tropical paradise to get away from it all this resort is for you! Sometimes i find it necessary to get out of the country, reconsider my position in life, and discover how beautiful it is to be alive in such a big world. I found this five star resort that sits in the heart of the Riviera Maya, just a few minutes from downtown Puerto Morelos, which offers much more than beautiful views of the Caribbean Sea, unrivaled services and unrivaled amenities. It was away from the hustle and bustle of Cancun and one of the most peaceful places that I have ever visited in my life. The staff is the most attentive and accommodating that I have ever experienced. The Riviera Maya in the Yucatan Peninsula Mexico, boasts a vast wealth of natural wonders and interesting remains of the ancient Mayan civilization. And it is in this sacred land where Royal Resorts redefines the concept of "luxury" with its elegant resort of 144 Suites, we stayed in two suites while on vacation. We also visited other suites of our groups which go from a partial beach view to a full beach view with private balconies and personal pools with jacuzzis. We had our own private rooftop pool and jacuzzi which was nice and well maintained. We ordered room service everyday and everything was all inclusive. The food from room service was impeccable and delicious. The restaurants on site were amazing and I will be back as soon as possible. This is the place to rest and not worry about anything. They take care of everything so you can truly be at peace.

I mean it's paradise, what else can I say. The rooms are beautiful, the staff is AMAZING, the food is excellent, the drinks are plentiful, there are activities, and its BRAND new! We came here for our 'honeymoon' after getting married at a different (more lively) resort. We decided to escape from long staying family to a more quiet and romantic resort, and we got it. It was actually VERY quiet. We were there at the begining of May. We pretty much had the place to ourselves and the staff to ourselves, or at least it felt that way. A lot of the suites have pools attached, so I don't think a lot of people go to the private pool, but the people that did we polite and of higher calibar than you get at some mexico resorts.

Five stars for facilities, accommodations, and drink quality. The lower rating is because of the food and service. The property is immaculate. The pools are always perfectly clean as are the walkways and landscaping. If you reserve a chair by the pool it will be set up with towels and an umbrella before you arrive, very nice. Our room was nicely furnished and housekeeping did a fantastic job of keeping it clean. I especially enjoyed the jetted tub, Nespresso machine, and unobstructed view of the sea from the balcony. Top shelf drinks, including single malt scotch, were available all day at all bars. Food overall was not good. Room service french toast was cold, as was the weak coffee they delivered. Theme nights for dinner were lacking. Argentina night, was expecting great steaks, got Sizzler quality steaks. BBQ night, service was very slow, chicken arrived cold, shrimp were OK, but lacked flavor. Seafood night, French night, all nothing special. Service was sometimes OK by the pool and in the restaurants but was often slow. Also, this is in no way the fault of the hotel, but there is a lot of seaweed on the beach. They try to clean it, but it just keeps coming back!

If I could give 0 stars I would. Unfortunately it was a recommended property on Expedia and we had never been to Cancun. This is definitely not for young families or children. Room is decent but 1 true restaurant on property and mediocre room service was not doing anything for my 5 year old. There's an 8pm noise ordinance. The restaurant closes at 10 and pool bar closes at 5. This is great for retirees who want peace and quiet away from actual resorts but definitely false advertisement for families seeking a kid friendly all inclusive resort especially for summer vacation. We stayed a total of 7 hours (simply trying to get Expedia to help us cancel the reservation). The hotel could care less about customer satisfaction. The "resort view" is a view of undeveloped land FYI!!! I They denied a refund (I only requested a partial - obviously I checked in and should be obligated to pay one or two nights). Again 0 stars would not recommend and will be reviewing this everywhere. Instead check out Wyndham Alltra. 1000/10 recommend! Tons to do with kiddos lots of pools restaurants etc. Truly all inclusive, amazing staff, great summer vacay! And they want to insure customer satisfaction!!!

Disclaimer: I wrote a long ass review on Trip Advisor titled "BOOK NOW!!!" so I am copying and pasting my review here :) On the way to the resort our driver, Eric, said "I'm not lying, this place is not five stars, it's FIVE DIAMONDS." And I couldn't agree more. We were searching for a All-Inclusive resort for my best friend's bachelorette party one year in advance. My friend found this one and it was honestly jackpot! Booking: Alfonso and Guadalupe assisted us in bookings/reservations for our large party. They were accommodating with every request that we had. Concierge: I had worked with Cesar (Gustavo) for the majority of the trip on our meticulous itinerary, and then Marcela helped us when Gustavo was on PTO. They went above and beyond to make sure we had everything we needed and all of our itinerary scheduled and booked. Although Gustavo was on PTO he personally gave me his number in case I had any questions. Talk about SERVICE! Transportation: They arrange for a black SUV to pick you up, shower you with a hot towel and water when you hop in... and make sure margaritas are ready when you arrive at the resort. Our room: Please spend the extra money and get a 2 bedroom BEACHFRONT suite.... or beachfront suite in general. We faced the waters and it was amazing to wake up to the ocean every morning. Food: Excellent for an All-Inclusive. All you can eat & drink. Plus room service was top-notch! It is noted that they do take some time so I suggest ordering an hour before your scheduled dinner time. I also recommend making reservations via concierge for restaurant dining. Beach & Pool: The swim up pool was so cool and relaxing. The resort, despite being popular, is actually quiet. As a matter of fact, we were probably the loudest ones (lol sorry!). It is definitely not a "Spring break" resort which is great! Everything...and I mean EVERYTHING went perfect from beginning to end. Every person we met, interacted with, and serviced us gave us 200% great customer service and tried their best to make sure we were comfortable. I will note that we had a slightly different request for this bachelorette and they helped us out so much!!!!!!!! I will never forget the effort they put in to make my best friend's bachelorette a success. I could go on and on but you should stop reading... and start booking your trip here! You will not regret it. To the whole resort: THANK YOU for best bachelorette trip. I'll make sure to refer you to everyone I know! I'll be back ;)

Sigh... this has been quite the saga of unending disappointments. Ultimately, I believe this is the result of a series of well intentioned promises without anyone possessing the competence or commitment to execute on the promise of excellence that is continually "sold." And the reason I know that it will never improve is because the highest levels of management prefer to "spin the story" of why failure continues to happen. You know what this sounds like. You've heard it before. It usually starts with, "this isn't an excuse for what happened, but..." everything that happens after "but" is an excuse and in this case, I believe, a lie. We used to own at one of the Royal Resorts "lower end" time shares where our beach front villa cost a mere $110,000 for a 50 year time-share. But as our income and lifestyle expectations increased and the quality of service and cleanliness of the resort began to decline, we knew we needed to look elsewhere for the future. The Grand Residence resort was the promise of all we were looking for. And it seemed, at first, like it really was the dream they sold. But they have been unable to secure funding to complete the project and there is no consistency in terms of service. We ultimately ended up walking away from the place. Lesson learned. Forget these "leading hotels of the world" timeshares and just go stay at the ritz where they actually know how to deliver 5 star service.

Terrific resort. Our second time here. Service is always wonderful. Specifically waiters: Francisco, Jose, Manuela, Gilberto at the restaurants. They treated us like family when we came down for meals, always quick diligent at making sure we were pleased with our food. They were also very careful about food allergies as our party has some (Peanuts, shellfish and Celiac's) and if there wasn't anything available, the chef would prepare us something different. Food is AMAZING here. We pretty much just come for the food, I've gone to other all inclusive resorts and they aren't even remotely close in regards to taste. There are several activities to do during your stay. We frequented the ping pong table often, and made a reservation for tea time. We had a hiccup during the bike "tour." Not really a tour- more of a guide into the city, and waits while your shop for 20 minutes before you go back. There are two guides, one in front and one in the back. Daniel was kind enough to guide one of our members back because she backed out of the tour Midway and also trekked back a bike because we had a child get tired. Ricardo was the front lead, went very quickly, kept rushing us forward and neglected to look back for the rest of the party. Housekeeping is deligent and well timed, resort is always clean in appearance and overall workers are incredibly friendly. Can't wait to come back again next time!

We have been going to Grand Residences for almost 5 years now and we love it so much we have become members. It may not be for everyone, but that's OK! There are so many places to stay in Mexico there is something I am sure for everyone. Here is why we love this place and will always come back. 1. Super family friendly! I feel so comfortable as a single mom who also travels with my mother and soon extended family that everyone will have a wonderful time. This place is quiet and small (only 2 full restaurants with a beach bar and lobby bar) compared with some other places, but that's exactly why we like it. I know almost all the people and they immediately recognize you and remember who you are which makes me feel like family. 2. I need to shout out to the kids club teachers (Teresa, Mary and Ivonne). My daughter Ellie loves you all! They are so kind to the kids and my daughter talks about them all the time. Teresa carried my now 7 year old daughter when she was little (4 years old) when she fell asleep walking back from feeding the Iguanas on a hot day, Ivonne braided her hair this year always plays with her and Mary is "super duper nice". 3. Rooms are beautiful and very clean! The housekeeping service is the best! Even the garden views are beautiful and the landscaping is lovely. As noted elsewhere they have been trying to expand for years. Maybe they will (I think they now have permits), but whether they do or they don't we think it's perfect the way it is! Tips - if you need room service early in the morning, just order the night before and you will have no problems. - Don't rely on the hotel ATM - there are good ones in the town that are much better to use.

super bad experience horrible room and restaurant service... restaurant took more than 1 hr to get our food... then we decided to get food with room service they took 2hr to get our food

Awesome place! We had a great time with kids. The place is very neat, and the staff is very attentive. They make sure your stay is very pleasant. They have nice pools and private beach access. The place has three main restaurants and the staff in these places are very nice. The heaven beach bar is awesome. You can sit on your beach chair and they can get you all that you want to eat and drink. Starting from airport pickup to airport drop, they make sure to take good care of you. The staff at children's club are awesome! They are very helpful. The beach staff are very nice and go extra mile to help you find nice place to sit and hang out with family. The restaurant wait staff are amazing. They try to accommodate your request and make you feel special. Our suite was outrageously good. It was so neat and had all that facilities. Our toddler started calling it home, the second day. We had a private pool and jacuzzi, can't beat that, eh?! The housekeeping staff were on top of everything. Why four stars? First - I would like to see more food options for vegetarians (may be some Thai, Chinese or Indian cuisine). After a few days, we were tired of eating Italian and Mexican back to back. Second - if you coordinate any local trips make sure to clarify the payment modes. Our local trip couldn't not be paid through credit card or PayPal. We had to withdraw money. Guess what? The ATM charges ~7.5% of your withdrawal amount (for $500 withdrawal we ended up paying fee of 40+$, including the flat fee by American bank and this crazy fee by local bank)! Third - The room service takes little longer. I believe it is because they are backlogged. But I hope they can do something to make us not wait 45 minutes for coffee Those three items mentioned about won't deter me from going back here. I sure would love to go back to this place, the next time I plan Cancun trip. There are too many positive things about this place...

As mentioned in other reviews this is not a place for a cosmopolitan experience. Its family friendly, safe and the food is spectacular. But what really was appreciated were the staff. Everyone was very nice and helpful. The rooms are incredible. Got our moneys worth and then some. The staff were kind, hospitable and well trained (just as mentioned in all the other reviews). Kevin at the restaurant and Ernesto from room service went the extra mile. Thank you for a great vacation. We will be back.

This is probably the best resort I've stayed at! The service is incredible, the pool is so nice/clean/relaxing, and the rooms are huge (and we stayed in the smallest room option, the junior suite). My husband and I thoroughly enjoyed our stay here. A couple things to note: I feel like this resort is more geared towards a relaxing getaway experience, there wasn't much to do at night (no night clubs or shows at this resort). The food was all right (the shrimp tacos from Heaven were amazing!), but better than other resorts I've been to. Overall I'd definitely recommend coming to this resort if you're looking for a chance to chill with your significant other or family! I'll definitely be back.

Great place, so beautiful nature and ocean right in front of the main building. El Faro restaurant is amazing. Rooms are super clean, with AC and twice-a-day service. Despite few hiccups with reception "Roberto" who was pretending "it is 4pm but room not ready but it is "sistema" fault and that's ok". Not ok. Thanks god the General Manager was there and she immediately fixed the situation. She was super friendly and professional! Overall, very happy with vacation overall! Highly recommended!

Great resort, clean, beautiful setting, not crowded, great family environment. The best part is the staff and the different activities. the team is very responsive, good customer service and interactive. A special thanks to: * Alejandra (Alex) and Chris - aquatics instructors; such a fun and crazy team. * Alejandra again - stretching instructor too; wow!!! * Theresa - total body fitness (was sore for days! thanks) and kids activities instructor, so fun and good with the kids. This is our 3rd time there with family and friends; highly recommend it.

Grand Residences is a beautiful resort. When we checked in Juliana was great, she showed us around the resort, helped us make dinner reservations, and showed us to our room. The bellman (forgot his name) was very helpful- he brought our luggage to the room and even Parked our car right outside our door. We had a great dinner experience with Roger, Joshua and the others at El Faro. (They are 5 stars!) When we made our reservation, we booked through Expedia and opted for a room with a jacuzzi, which was $50 more per night. We went to fill it up the first night, and there were hundreds of ants that were in the jacuzzi. We called the front desk and they sent someone right away to spray with chemicals to kill the bugs. We were told that the jacuzzi would be cleaned the next day. The next day we learned the hard way that you need to reserve your pool chair 24 hours in advance at the sports desk. Thankfully Efrain came to the rescue and made arrangements for us to have chairs by the pool. Efrain went above and beyond every day to make sure we had what we needed by the pool. When we got back to our room, we tried the jacuzzi again but it was still full of ants. I notified the front desk again. As it was the second day of this issue in being able to use what we had paid extra for, I was frustrated. I spoke with Jose at the front desk regarding my experience and requested compensation for the extra charges for what we didn't receive the benefit. Jose told me he would speak with the manager. I heard nothing the next day, so I went back to speak with Jose. He told me that he asked the manager, but he didn't say anything. (I expect some level of ownership and responsibility from a 5 star resort) He told me to contact Expedia, as they would do nothing. I told him that was unacceptable, as it was their service that fell short, not Expedia. I was directed to wait until the morning and speak with Roberto Muñoz. I contacted Expedia for assistance, as it appeared the hotel was going to pass the buck. Expedia contacted the hotel to be told they would do nothing. Expedia offered me a $50 voucher (half of what I was shorted, but far more than the hotel offered) I declined their offer This morning I spoke with Roberto, who told me they would do nothing, and accept no responsibility for their facilities meeting expectations. I am thoroughly disappointed in their lack of service to make things right. I paid an extra $100 for the two nights that I didn't get the benefit of (at the fault of the resort, nonetheless!) and they tell me I'm out of luck. Once something goes wrong, it seems as though everything else turns for the wrong way. The pool bar was out of tonic for two days. I was told there was no more tonic on the property. I responded with the fact that there was tonic at other bars on the very small property, and offered to go retrieve some (I've been to far cheaper resorts that would have simply made it happen by going to another bar, or sending someone to the store!) eventually the restaurant manager showed up with tonic. It's the small details that differentiate between good and great. Unfortunately, Grand Residences misses that mark. I can think of many solutions that can be provided to rectify the jacuzzi issue that are far less costly than giving me $100. None were offered. #ijustwantwhatipaidfor

I'll start by saying this is the best hotel I've ever stayed in, and my boyfriend and I are pretty active travelers. I am 100% certain that I am going to forget to mention all the intricate details and personal touches provided by this resort, but I will do my best. I'll save time by saying the resort is even more beautiful than the pictures. No flaws. Absolutely amazing is how I would describe it in its entirety, from the rooms to the pool(s) to the beach to the amenities. Spacious, clean, and staff in every area making sure all your needs are met. This brings me to the highlight of my stay here, the piece that made it so much more memorable: the hospitality. The staff here is beyond outstanding. Everyone is so friendly and we actually made friends with some of the staff. They go above and beyond with the pure desire to just please their guests. Complimentary bottle of tequila in our suite upon arrival, jar of cookies, dried fruits, coffee & espresso restocked daily, a pillow menu (yes a pillow menu!!) and turndown service that left us with little souvenir trinkets on our bed. For my birthday they even had a vegan cake delivered to our room. Now the pool & beachside service..... another amazing thing! We planned on leaving the resort much more frequently and found ourselves unable to leave the outside area. Beach bar and swim up bar in the adult pool, great selection on the poolside menu, and the tacos. Well, let's just say I'm a taco snob and I have had many tacos in many places.... these are THE best tacos ever. Wow. They even had an order ready to go for us for our plane ride home. Additional bonuses were the gym, they have a trainer on site who will help you with workouts if you'd like for free, while making sure you are all set with water and using each piece of equipment. There is a market with all kinds of food and necessities, as each room is an apartment and some have full kitchens. ATM and money exchange on site at a very good rate. Free shuttle to/from the airport upon scheduling with the concierge. BIG BONUS. And for a BIGGER bonus, rental cars brought right TO you. We paid $120 total for a 1 day- which is actually more than a day, it was brought to us at 6pm that night and we returned it at 8am to the concierge the day after next. Another great part is the prices as well. They aren't your crazy resort prices for food and drink. They are completely affordable. And we did not do all inclusive. Very, very satisfied. Traveling with a family? No problem. We did not have children with us, but saw how awesome of an experience the hotel provides for families. Drum and fire shows on the beach, bingo at the pool, volleyball games, a kids center where the staff are actually playing interactive games with the kids. Snorkel equipment, balls, boogie boards all available for free I have absolutely nothing bad to say about this place and you can check out my other reviews, I'm a very honest individual. My experience in Mexico was amazing with a big addition to this hotel, I am just getting home and already planning a trip back.

We have stayed at the GR several times, but this past stay in October, far exceeded our expectations As we arrived with COVID and a tropical storm Gamma was upon us. Crazy wind, broken trees and tons of sand in the pool. The staff were constantly cleaning, wiping and cleaning up after the storm. A few days later, hurricane Delta decided to grow to a CAT 4. We were evacuated to another Royal Resort. The staff was calm and professional. We felt safe the entire time. Back the the GR and more clean up. Everyone was amazing. Never once did I hear anyone complain about anything. In fact they always had constant smiles on their faces. Gustavo, our concierge always remembers us and every detail about us! Theresa and Angie around the pool always made sure we were having a great time! Even though the weather wasn't what we wanted, the entire staff at GR made it a great trip! WE will be going back in January with the whole family!!

My husband, toddler and I recently spent 5 nights at Grand Residences. It was a nice vacation but my expectations were high after reading so many rave reviews (4.5 stars on Yelp, a full 5 stars on that other travel review website) and our stay definitely fell far short of a 4.5-5 star experience. This should probably more accurately be 3.5 stars, but I'm rounding down since I believe the average star rating is inflated. PROS: -We splurged on a junior beachfront suite - it was beautifully appointed, plenty big for our family of three and had a great view of the ocean. -Staff were really attentive and tried to be helpful, although they didn't always succeed (see below). -Pools were nicely heated and had some shade in the afternoons; beach area was small but nice. -This is the first time we've had a personal concierge and we liked that, and our concierge Gustavo was great. -Very family-friendly for the most part - in addition to the standard pack-n-play, our room had a bottle sterilizer, diaper pail and high chair. We didn't need the sterilizer but other two items were very useful. Babies and toddlers are also welcome to go to the kids club if accompanied by an adult, and they have a nice assortment of activities for kids. -Wristbands are your room keys and are waterproof - love that. -Airport transfers are included and were very smooth. -They have an afternoon tea service, which I really enjoyed - it's only a few days a week though, and books up well in advance. -They have an on-site doctor, which came in handy when our toddler got a bad cold and we worried she might have an ear infection. CONS: -FOOD. The big one for us. We are food snobs and chose this resort specifically because so many reviews raved about the food. It might be good for an all-inclusive, but it's not good food (and possibly not even all that good for an AI - we have been to one other AI, Live Aqua Cancun, and that one had much better food). The breakfast buffets were nice, especially the croissants, which tasted just about as good as any I've had in France. But lunches and dinners were mediocre at best. In particular, the seafood I had didn't taste fresh, bread and chips were always stale, guacamole was no better than what you can buy at grocery stores in the US, the sandwiches and pizzas tasted liked bad cafeteria food and many of the pastas and risottos had no flavor except heavy cream. Room service was especially awful, some of the food we got from room service was barely edible. With only two formal restaurants and one casual beach bar on site, we also got bored of the food quickly (I knew going in that there were only two real restaurants, but I thought they'd have more variety in their menus - they each had a couple buffet theme nights, but each restaurant's a la carte menu, served 3-4 nights/week, remained the same for the duration of our stay. Room service also had a lot of overlap with the restaurant menus, not surprisingly). -Staff was uniformly VERY friendly, but wasn't always the most competent. We were given misinformation about dinner when we arrived and there were a few other missteps (I received the wrong salad at dinner once, for example). -Tiles at the pool were incredibly slippery when wet. Our toddler fell once but fortunately wasn't seriously injured. We were on the north side of the property and couldn't reach the restaurants/lobby without walking through the pool area. It rained occasionally during our stay, and one night we noticed them hosing down the pool deck at 7 pm - it seems so dangerous to make the pool deck wet when it's dark and people will be walking through there to get to/from dinner. I'd definitely recommend a room on the south side so you can reach your room without going through the pool area. -Sunset catamaran cruise is adults only - understandable, but I wish they'd made that clear on their website, since they're otherwise so family friendly. -Resort credits can't be used for anything except premium beverages and the spa, so if you don't care about those things they have limited value (they didn't let us apply them to our toddler's doctor's visit, which wasn't a huge shock, but it would have been really nice if they had). We had $150 of resort credits and a 60 minute massage was $160 - the idea of using even $10 of my own money irritated me, so I got a 30 minute foot massage and a 30 minute back massage for $65 each (kind of weird that the shorter massages are cheaper per minute, but whatever). The massages were nice. -We never got turndown service, despite telling several people our preferred time for it, which was a bit of a bummer. Many other reviews mentioned little gifts like animal figurines that I bet my daughter would have enjoyed. Housekeeping also never refilled our mini-bar that we raided on the first day when we arrived at the resort starving. We had a nice family vacation, but I wouldn't return and I think you can do better for the price, especially if you care about food.

I absolutely loved this place. It started from when I got off the plane in Mexico. The driver was waiting for my wife and I, he gave us some fresh cleaning towels some fresh water, snacks. He was super friendly and kinda gave us a mini tour on the way to the hotel. When we got to the hotel everyone was super friendly and super accommodating. We were checked in and ready to go within 5 minutes of getting there. The rooms are beautiful, the food is delicious and all the bartenders are super nice. I like the fact that you don't have to carry your wallet around. Your hotel room key and everything you need is on a bracelet that you wear and scan everywhere. We went during an off season so the hotel was pretty empty. Regardless they treated us like kings. Every time we left the room we came back to a cleaned room. The turn down service was amazing and we got little Mexican toys on the bed each night. It was super cute. They have a lot of activities. The rooms are beautiful. I would definitely stay there again.!!

I've traveled a lot and usually stay in smaller boutique hotels.This place reminded me of one of those with attention to detail, very friendly staff and great food. You're greeted with a large gift basket of Herradura, champagne, and red wine along with a beautiful assortment of fruits, jams and chocolates. All complimentary. Typically larger hotels serve such large volumes of people that their food tends to be mediocre. This was not the case. Their Mexican restaurant served almost mixology type cocktails- first with the tamarind margaritas. As a vegetarian, their enchiladas with mole and freshly made habanero paste was phenomenal. Even their churros were outstanding - everything was fresh. Our room overlooked the side of the beach and although it wasn't the best view it was easy to go outside along the shore and walk on the beach. Our room had a hot tub outside, inside and two queen size beds. They have a beautiful lap pool) and it's not flooded with chlorine); that's always empty for those interested in swimming. In the front near the beach is a great pool for relaxing and drinking. You also have the beach itself. This isnt the best beach to swim though unless you're s strong swimmer due to the waves and undertow. However given the distance to Cancun you can enjoy the beaches there and come back to the hotel for more relaxin activities. I highly recommend this place if you're looking to sit on your toosh and relax, play tennis , get a massage. You can even take a bike into town that's about two miles away.As someone who travels a lot for fun, it was just nice to not have anything to do apart from being pampered while basking in the sun. Also, for those who are worried about too many kids , this does cater toward all age ranges , however the kids who come here have enough to do that they're not running around. This place exceeded my expectations.

The best hotel i have been ever. Good service, all the staffs are friendly and the foods are excellent!!!

Just got back from a last minute stay at the grand residences. I was surprised when I first booked and was thinking why such a high rating hotel was not so expensive. I traveled with my partner and eight month old baby. The best thing about the resort was the attention to detail. We booked the all inclusive option. We were picked up at the airport by a fancy suv, which had a car seat for our baby waiting for us, wet towels to freshen up and a bottle of water. The driver had taken our welcome drink orders so we had our drinks waiting for us while check in. Check in was a breeze, we arrived at around 8pm due to a late flight and we stood from 6/21-6/25. They gave me a necklace also as a welcome gift and they also left a small gift every night. We had our personal concierge email us prior and I reminded her that we were traveling with a baby. Upon arrival to the room, I was determined that I had made the best choice. We were located by the lobby in a junior suite. The room was huge and clean. They had a baby play pen, a baby high chair, a baby bathtub, a little doll gift for my little one, a personalized cookie for my little one and even a a separate soap for my little one. They also had a bottle of tequila and dried fruits waiting on us. It was perfect. They even leave big repelent, umbrellas outside of your suite and a beach tote bag Incase you forgot to bring one. The room was a 5 rating. The beach had red flags all weekend due to the weather and also had a lot of seaweed which was typically for this time of month. The sand was nice and clean. Pool was great as well, they have a lap pool which I didn't try, a big family pool with warm water and an adults only pool with a swim up bar. It's best to reserve your pool chair the day before so are seated where you want. The service, drinks at the pool and food at the pool was amazing as well. Once you arrive to the pool chair you are greeted with several towers and even a pillow for your pool chair and a facial spray for moisture along with water bottles. The drinks lacked alcohol which I was okay with since I am not a big drinker. They were still good The restaurants was good and the room service was good also. The only downside was one a la carte restaurant which we lasted about two hours to get a meal when we could have just stood in our room and ordered the same thing from room service but the waiter did apologize and said it was because they had a large group to serve. The hotel is perfect if going with children and baby's and if you really want to relax. There is a kids club which I didn't try and they do not have much entertainment or activities going on like most resorts which was fine with me since I was traveling with a baby, it was perfect, we would go have breakfast or order room service, spend the day at the pool and then go up and get ready for dinner then go back to the room to sleep. Will def come back in the future. Also loved how there was regular housekeeping which will clean and fix the room and replace the Bvlgari shampoo condition and soaps (smelled delicious) and they also had a mini house keeping at night so they would check the room twice a day and replace anything that needed to be replaced. Also loved how the key to the room was a bracelet and you neeeded to swipe this bracelet to even ride the elevator. My only complaint was the long wait at one of the restaurants on Saturday and also on my second day there I had a worker come and tell me that floaties were not aloud in the pool since I had one for my eight month old - after I was using the floatie all day the day before and no one told me anything. Also, since some guest stay here without the all Inclusive option it's annoying that you have to wait for a receipt after every food and drink you get and must sign for it.

Amazing room with balcony! Very comfortable king bed! We stayed in 222 junior suite! Delicious food every meal! Friendly staff! Heated pool and overall this place was near perfect! Highly highly recommend! Can't wait to go back!

Very nice hotel with clean pool and direct access to the ocean. The restaurant is quite pricey ($45 UDS buffet per person), but food is delicious. My favorites are marinated fish and table made guacamole at Mexican restaurant next to the pool but behind the main restaurant. Main restaurant is a little funny with their dress code requirements (I don't think it's appropriate given that this is vacation resort). Overall, great experience (except for the parking department - the guys who meet you first are super annoying, instead of helping they are giving orders to move the car, etc), clearly no training that their job is to offer help not giving commands. The pool staff is quite lazy, three employees are chatting while customer is waiting for a towel, you have to ask couple times before they are done discussing news to start working. Otherwise, rooms are clean and well taken care of. Great beach and sand. Not many activities (there is a volleyball net, but no one organizing any events).

First off, I've been reading reviews for this hotel for a little over a year and half before I decided to book. As you can imagine, my expectations were quite high. My husband and I just got back on Monday and man oh man, my expectations were blown out of the water!!! I booked our reservation around 3 months in advance and was contacted by my concierge twice! Once when I first booked the hotel and another time a week before we were scheduled to arrive. You will soon learn how friendly and eager the staff is to please here! When we first arrived, we were picked up from the airport in a private black suburban and offered cold wet cloths and water by our driver! I forgot to catch the name of our driver but he was very sweet! He gave us a tour of Puerto Morelos! When we arrived at the resort, we were blown away!! The property is breathtaking! The front desk offered us a margarita as we checked in and gave us a tour! When I originally booked our room, I asked for an ocean front room since we were celebrating our anniversary! Since the hotel was only at 30% capacity, they gave us exactly what we asked for! However, my husband caught a glimpse of the master suite with the infinity pool and wanted to check it out. After a tour of that suite, we decided to upgrade our room and we are so happy we did!! We never wanted to leave our suite!! It was bigger than our apartment at home! Full kitchen, laundry room, guest bathroom, large dining area, living room area, 3 flat screen tvs, a huge his/hers bathroom with Bvlgari toiletries, and of course the infinity pool and Jacuzzi which was ocean front. We also had private beach access from our room. You could easily fit a family of 5 or 6 in this suite but it was nice to have it all to ourselves! We were extremely tired the first night and decided to order room service, that's when we learned the food is AMAZING!! Everything on the menu is absolutely delicious and if you don't see it on the menu, they will either make it for you or offer you a substitute. When room service delivered our food, they included a "happy anniversary" dessert which was so cute and delicious as well! We usually had breakfast delivered to our room, and lunch and dinner at the El Faro restaurant. Because we went during the slow season, we didn't have to make reservations at all. We would walk right in and they welcomed us with open arms. The food and service is comparable to a 5+ star restaurant back in the states. We never got sick of any of the food! El Faro had different theme nights (oriental, Italian, Mexican, etc.) and decorated the restaurant according to such! It was great! You'll see the same staff day after day and they are the friendliest, most hard-working people we've ever met! The drinks kept flowing (on the beach, Heaven beach bar, adult swim-up bar, and at El Faro restaurant) and they were STRONG! The other restaurant was under construction during our stay. The ocean is the most beautiful shade of blue you will ever see! This hotel is located in a mile or two away from town therefore it is very private. You won't see random people on the beach here. The seaweed was quite an issue when we first got there but they have staff working around the clock cleaning the seaweed! There are also Jet Ski's, parasailing, paddle boarding, etc offered by a separate company right next to the resort if you're interested in that kind of thing! The turn-down service also left us the cutest little figurines and also provided us with fresh flowers in our bathroom every night which I LOVED! We also had cookies, snacks, chips, chocolate and nuts provided to us every day! Let's just say you'll never go hungry here On our last night, the resort surprised us by decorating a private table at the El Faro restaurant. It was so romantic! Coincidentally, it was the same night as the Sunday night BBQ therefore everyone at the resort was eating there, so we had the restaurant all to ourselves. They also surprised us with champagne and a dessert that said "thank you for your visit". It was the best way to end the best vacation we ever had! Everything about this resort is perfect; I hope it stays that way for years to come! We absolutely love this resort and are already planning our visit back.

Pros: Food was really good (only two restaurants though). Drinks were great. The room was very nice and clean. Pools were awesome. Staff overall was really great (besides the Concierge and a few others). Cons: Construction was loud and started early in the am. They did switch our room which helped a lot. The beach was closed a lot. We had to walk to the neighboring beach which wasn't a huge deal. It was just weird. It was closed probably 50% of the times we wanted to use it in a week. The waves were nothing like we see in Northern California so I didn't get it. My biggest issue was the concierge. I guess I kind of expect a very nice hotel to look out for their guests from out of town. These guys are freaking snakes trying to hook up their buddies. $110 for a cab for 5 to Playa Del Carmen (35 km) in a minivan??? I trusted they were giving us the going rate and was pressed for time so I accepted it. I thought something was up when I saw the cabbie tip the bell boy/concierge guy. I found out $110 was a complete rip off. We got to ride in a minivan there for $110. I found my own cab on the way back $60 in a brand new suburban (and I didn't bicker to get that deal). Also the concierge was going to hook me up with a buddy for $65 each for my family to snorkel in Puerto Morelos. I did my own quick online Google search and found a great place for $35 each. Also my dinner reservations got messed up 3 times in 5 nights. They left us standing around and were kind of jerks about it. The heavy set hostess has a bad attitude. Most of the staff was awesome, but I guess it just really pisses me off that some of these guys are taking advantage of unsuspecting tourists who trust these guys are looking out for them. The money isn't the issue it's just the principle. Once I found about the cab rip off I didn't even want to look at these aholes. Not cool! If I come back, which I may because the area is beyond amazing I won't stay here. I paid top dollar and could have saved money and had the same experience. Our friends stayed at El Cid for much less and besides not getting a free ride to and from the airport had great everything for like half the price. In the past when I went all out and stayed at the Four Seasons or a really nice Hyatt or W you usually get that amazing feeling like you're a valued guest. Here 90% of the staff are on board with the program and the other 10% are not. You gotta be on top of your Concierge staff and make sure they are looking out for your guests because they are making or breaking your rep. The funny thing is I tipped all week, every round of drinks, every meal $5-$15, I tipped the maid service at the end of the stay. Had the Concierge guys been fair to me I would've given them a big tip. Maybe many don't tip the Concierge and they need to rip off tourists to get hooked up on the side in order to get paid. Who knows?

A solid 4 stars but not 5. This was my 18th all inclusive trip to this area of Mexico. I enjoy returning to the same resort until one appears that looks like it would be worth trying. I had high hopes for Grand Residences because of the reviews but it didn't measure up to the 5 stars I was expecting. There were 5 of us (including 3 highschool/ university age young adults). We are all experienced travellers. The resort was very good but it was lacking in the details and, in my opinion, it did not live up to the level of a "leading hotel of the world". Pros Food is easily the BEST I have had of any resort I have been to. Room service was 95% accurate and the timing was fair. Tap Water at the resort is treated and clean so no need to worry about getting sick. Resort is extremely clean and well maintained. Pool is heated and in January that is very important. (I was at Royalton Hideaway in October and pool was too cold to get into all week). Staff is friendly and courteous. Diego is a real asset to the entertainment team and James (from the Mexican restaurant) was a true example of perfection in customer service. Rooms are nicely equipped although we found the master suite did not function well for a family of 5 with 3 teenagers. With younger kids it would be great. Beach is beautiful and well maintained. Not very rocky at all. Lifeguards are present and paying attention. Cons Housekeeping repeatedly forgot to restock amenities such as shampoo, conditioner and lotion. Very difficult for 5 people to clean up for dinner with no shampoo. Called several times with little to no response. They told us when we arrived to let them know when we would like turn down service each night. We told them 8 pm or later as we get ready for dinner from 630 to 730. They repeatedly showed up at 630. By our 4th night there and several phone calls they finally got it right. We were told in advance that Guiermo was our concierge but we never met him our entire stay. I specifically chose this resort because there were no buffets for dinner. I reiterated when making reservations for dinner that I didn't care which of the two restaurant as long as there was no buffet. They stuck us at buffets for 4 out of 7 dinners and said a la carte was not an option and although they told me when booking the resort that a la carte is always an option this was not the case. Buffets for breakfast and even lunch is not my preference but I'll roll with it. Mandatory buffet for dinner was totally unacceptable at a resort that is attempting to be 5 star. The a la carte dinner at El Faro that we had been looking forward to for months was available to us ONCE the whole week we were there. Laundry in room doesn't work for drying but they will come and take your clothes to their in house dryers if you call. The all inclusive includes a very limited selection of alcohol which I found totally ridiculous. I can pay much less money to go elsewhere (Royalton, Valentin) and have my choice of spirits (Grey goose, Disaronno, even the Mexican licor 43) but none of those were included at Grand residence. This annoyed many guests. Being told "no you can't have Disarrono" and being served a weird green coloured amaretto substitute left us feeling aggrivated. The worst part of this resort is signing the paper receipt for everything you eat or drink and adding a tip. We always bring tip money in local currency but the resort wants it all done in us dollars on every receipt. Stupid! I will generously hand out pesos to the staff who work hard and make my stay an enjoyable one. I'm not doing it for a beach server who only comes by every two hours. Everyone we spoke to at the resort thought the signing was a joke and totally unnecessary. It is a money grab and nothing more. They can easily track everything you eat or drink and from what location with your electronic AI wrist band. Last call is at 10:30 and room service won't deliver drinks to your room. We play cards as a family after dinner each night near the lobby bar. The bar is closed at 1030 and we had to leave and continue the game in our room....weird. Overall, our experience was very good with some issues along the way but Grand Residences does not live up to the hype. I have a lot of experience with resorts in the area and it is on par with Marina El Cid & Azul Fives. It has the potential to be the best hotel in the area but right now it is not. It is a perfect resort if you have young children. It is small so you can't lose them. The activities are geared to young kids. The buffets work for young kids who don't want to sit for a nice dinner. Kids under 12 are free so there are a lot of them there. It was not perfect for a family with teens looking for an upscale experience. Our family had a good time but when I asked them, they are not interested in returning next year.

I LOVE this place! It is far from the residential areas so you can feel safe with all that crazy news going on in Cancun. This place is new, but they have done everything so well! We had complimentary private shuttles that picked us up from the airport to the resort, which came with small towels to freshen up our hands and face (if needed) and water bottles. Our driver was extremely friendly and easy to talk to. Upon arrival, we left our luggage with the bellboys and got greeted with margaritas that were tasty (and that's coming from someone that doesn't like alcohol). We checked in easily and received $100 credit for our suite for the weekend to spend at the market they have upstairs of the lobby. They have many pools, even one separately kids from adults because of the awesome pool bar. You can order food at the pool bar & next to the pool during your stay. The pool was always at a great temperature and I never had to complain that the water was too cold. We had the all-inclusive so we didn't have to pay for much but tips. Be sure to bring cash so you can tip everyone at the resort for providing amazing service. We ordered late night snacks to our room, which did take awhile, but they always came through. The view from the balcony was amazing to wake up to everyday with furniture for me to sit and enjoy relaxing from the comfort of our room. The room came with dried fruit snacks, water bottles, a bottle of tequila with limes and salt, and a stocked kitchen for anything we need. They accommodated us with everything we had requested for, even late check-out was at 1pm! We had dinner at the two restaurants every other night and the food was pretty inconsistent :( My steak would be salty and my friend's would be too bland. That's the only thing I would suggest working on. Got a complimentary shuttle ride back to the airport, too. Other than that, I would totally return to this resort again. Love it here!

We just returned from this place and overall our stay was nice. Both of our drivers were great: super attentive, provided an overview of the area, and gave us tips on how to get around town. The hotel grounds are gorgeous. The customer service at the restaurants was hit and miss. Some days, no one was around to refill our drinks. Their lunch is served a la cart, so I tried ordering an item from the dessert menu and was told that I couldn't order a soufflé because "it takes too long to make". At the same time, I saw other people getting the same dessert. I ended up trying to order it again and was glad I did because the other waiter took my order right away. Their coconut soufflé was the most delicious dessert I have ever eaten in my life. Their dessert menu was the best I have ever seen in any of Mexico's resorts : macaroons, eclairs, corn cakes, etc. They definitely got their dessert game down. They also have very good coffee and espresso drinks. The food was hit and miss. Breakfast and lunch selections were same every day. Dinner items were different every night. Overall our vacation was very good. We would definitely recommend this place to everyone who comes to Mexico to relax.

This resort is fantastic--incredible food, service and an amazing location. The food is really incredible--both restaurants are amazing and the in-room Service is top-notch. The service is impeccable and they genuinely take care of their guests. They are incredibly proactive and thoughtful--the gifts at night are a very nice touch...I've been to many other resorts--JW Marriott, Casa Magna and a few in Akumal and this is by far the best. I just went back for a second time.

I absolutely love this place. My wife and I actually stumbled upon this resort by trying to book for Cancun. Instead of going there we thought it would be fun just to go someplace different. Upon arriving at the hotel they have a driver in a beautiful SUV waiting for you with drinks to cool you down and towels to wipe your head if you are too hot. I already knew that was a great classy touch. Once we got there we stopped in there gorgeous lobby and they again greeted us with smiles drinks and I felt very comfortable being there. I must say this is some of the best service I have ever had at any resort. The rooms are gorgeous. The food was really good. It was only steps from the beach as well. This is not a "party" resort. This is for relaxing and enjoying yourself. We felt at ease and never pressed to have to do anything. They were there to make sure your stay is enjoyable. The small town of Puerto Morelos. Isn't far at either. This little fishing town almost reminds you of a little secret getaway you may see in a movie. I am really surprised that more people don't know about it. The restaurants there were really good. I can't recall us having bad service at any of the places there to eat. It also has beautiful views of the beach where you can eat, get a massage or relax. We are planning our next trip there for sure!

This resort is pure luxury. This was our first stay at GR, though we've stayed at a couple other Royal properties in Cancun several other times. This property, and the people who work there, are the best we've experienced by far. Every detail is taken care of for you, and they go out of their way to make sure you are taken care of. From room service, to the turn-down service, to the poolside service, and everything in between, we were blown away. I need to mention specifically our butler Franco. He was there from minute one, until our checkout, making sure our stay was memorable. When we arrived, he made sure our room was filled with champagne and wine, and room service was up to our room within 30 mins of our check in with a happy anniversary dessert that was a complete surprise, and yummy. He was thoughtful and helpful and went beyond. From reserving dinner nightly, to reserving poolside spots for the day, to arranging transportation for our excursions into town, this man was on it! I also want to mention Carlos at the poolside bar. This man is so hard working, and will help you with anything you need while down by the pool. He is friendly, funny, and made us feel welcome, and special. He remembered our names, and what we drank and ate, and made sure we wanted for nothing! Truly amazing when you think about how many people he comes into contact with daily. He's a treasure. Every staff member we came into contact with made you feel welcome, and that was one of the best things that helped in this stay being the best we've EVER experienced. The little details they do are literally everything. I would recommend a stay at GR to anyone and everyone, you will be hard pressed to find a place down there that will make you feel welcome, relaxed, and completely special. And their food...was the best we've had. No exaggeration. I hope this review is read by their management, because they truly have a fantastic staff. Franco, Carlos, and all the staff in between made our anniversary getaway the best it could possibly have been.

Me and my family stayed at this Resort for five nights during the summer months. For the very reasonable price that we paid for our master suite we were treated like royalty the entire time we stayed here. The ocean view is a perfect 10 and the staying rooms are a perfect 10. The customer service was absolutely A++ quality. Additionally the food was delicious and we felt very safe the entire time of our stay.

Just came back from our vacation. Stayed in Grand Residences for 7 nights. what i really liked was wonderful complimentary private round-trip transportation! the place itself is clean and well maintained. food is mostly mediocre, but edible. service... i would say "slow". no. it's "sloooooow". lunch or dinner would take an hour at least, which is irritating if you have children at the table. i would say the resort is 3,5 or 4 stars maximum, not 5 for sure. i gave it 3 because there was one major disappointment during our vacation. it was my little son's birthday during our vacation, so i reached out to a personal concierge asking to arrange a chocolate cake for him. she assured me that everything would be taken care for. on his bd i reminded her about the cake, she told me that the thing would be delivered to our room around 6:00pm. it was not... my 6 years old waited and waited... and eventually i took him to the restaurant and asked a hostess there for a chocolate cake with a candle. she said "sure!" so, we finished our dinner and were waiting for a while... no cake came our way. the waiter came to our table asking if we want to order a dessert. at that point i was really ready to explode. i explained again that we are waiting for a cake. in about 10 more minutes the cake was delivered.... carrot cake... with no candle... i cannot describe my feelings. my little one was so sad... i sent an email to the concierge. she apologized. and we got our chocolate cake. at 10:00pm.

These guys at Grand Residences really know how to spoil their customers. The attention and attention to detail starts before your trip even begins since they get in contact with you well before your flight. Once you're here they do everything in their power to make feel special and make sure you have an unforgettable time. Their facilities are extra clean. They greet you with drinks, non alcoholic as well for the younger ones. The pool was amazing and only steps from the beautiful clean beach. The two restaurants serve tasty quality food and the 24 hour room service is superb. They go the extra mile to arrange for activities outside of the resort at your request. They also get you good deals. BTW I suggest you talk to them before you try arranging car rental on your own. The only reason I did not give them 5 stars is due to the lack of activities in the complex. They do have tennis courts, gym. Spa. And activities for kids tho. It's just that I have been in other resorts where there are nightclubs and shows.

The hotel photos do not begin to show the beauty of this hotel. The staff, the food and spa are intimately set up and all were perfect. Our master suite had all the touches of home which made it easy to forget this is a vacation and soon you must return to reality;-). Oh did I mention the food and spa was exceptional. Ask for Fernando in the spa:-)

We literally just got home from our Wedding Weekend at Grand Residences and it was a dream come true. All of our family and friends had the time of their lives, and said the weekend could not have been more perfect. The resort is on the smaller side, but I love the intimacy. We had almost 50 of our family and friends fly out from different areas of the country and it was great being able to spot our wedding guests everywhere we went. Had we stayed at a bigger resort, it would've been harder to get everyone together or run into one another as often. We had a beach front master suite and it was fit for a King & Queen. It even came with the most amazing butler at our service, Cesar Escandon. He is so professional, so kind, so hardworking, and so charismatic, it would be impossible not to love this guy by the end of your stay. He was there for every and anything, including dinner reservations, room service, he even helped me steam my clothes for my rehearsal dinner, & held my bouquet for me during our wedding photos!! We wanted to take him home with us, such an amazing person he is! The food at this resort was great! What you read in other reviews is true, the shrimp tacos at heaven beach bar are just that-- heaven. Do yourself a favor and try them, you won't regret it. Also wanted to shout out to Elena and Lourdes my wedding coordinators, thank you! They pulled a bunch of strings here and there to make sure I had what I wanted for my wedding weekend. What a perfect place for the best day of your life.

Fantastic place to stay. It is our last night in this amazing resort. All the employees are very courteous and friendly. Especially Bartolome ,Miguel and Roger from the restaurant are exceptionally kind and treating like a family. I highly recommend this resort as your next vacation resort.

Nice place. But limited restaurants and they are sloooooow. Budget about 90 minutes for a casual lunch at the beach restaurant for burgers and snacks. Dinner 2 hours for 2-3 courses.

Stayed at three resorts this trip including grand residences, Barcelo Maya palace and Iberostar Paraiso Lindo. Grand Residence, by far, surpasses the other resorts as well as the other resorts we have stayed at in previous trips to Riviera Maya. The one reason that elevates this resort to 5 star status is the service from the front desk to the maids - all excellent. 1) your airport transfers are included in your rate = excellent value 2) margaritas await you when you arrive, order taken in car and driver informs resort 3) check in is quick and easy 4) 2,000 square foot villa with every luxurious amenity desired including a plaque with different small pillows for you to sample and then advise resort which pillows you want, large balcony with jacuzzi, fully equipped kitchen with wine fridge, a bottle of tequila with sea salt and fresh cut limes await you when you enter your room, washer/dryer, 3 tvs, Murphy beds, jacuzzi bath with gorgeous shower, double sinks, flower petals strewn about villa daily... 5) unlimited room service which is like having a 4-5 star restaurant deliver 6) best breakfast buffet in Riviera Maya, good lunch and a la carte dinners, swim up bar, poolside service. 7) all water and land equipment is included 8) free wifi throughout resort 9) superb value. The negatives are limited activities meaning if you are looking for a resort that is loaded with daily activities and is crowded... this is not the place for you. The beach is on the small side.