Grand Residency Hotel & Serviced Apartments

A wonderful stay experience! Grand Residency Hotel & Service Apartments offers clean, comfortable rooms and excellent service. The staff is courteous, attentive, and always ready to help. Great location and peaceful ambience made our stay very pleasant. Highly recommended for both short and long visits.

A very good property for family stay. Though refurbishment was going on, we didn't feel it. The room was very neat and comfortable, if a little cramped for 3 people. The balcony helped. The bath cubicle had a small issue of drain blockage but was cleared up quickly. Very professional and helpful staff. |The breakfast was a sumptuous spread on both days and a good variety. The location was also perfect for us if you wanted to go to Bombay South or to the airport.|Recommended for solo or family stay. 4.5*

It is more than a 4 star Hotel Very Polite and Courteous Staff Entire Hotel very clean and Hygienic A personal touch to all your needs Excellent Breakfast Buffet Respond time very impressive

Extremely disappointing stay. The rooms are in an absolutely rundown state. The beds were quite literally impossible to sleep in, and the bathrooms were pathetic—there’s really no better word for it. I was first given a room that had visible mould and was extremely damp. After raising the issue, I was shifted to another room, but the only “upgrade” was the absence of a stench. Everything else was just as bad. Attaching photos of the room and fittings from the so-called upgraded accommodation. Strongly advise avoiding this property. To the management: this level of neglect is unacceptable.

Exceptional place to stay. Everyone was so nice and welcoming. We stayed in an updated room and it was lovely. The bed was very comfortable and the shower was exquisite. Lots of room to spread out and work in the living room area too. Decor was beautiful and appeared well crafted. We would certainly stay here again. Easy walking to plenty of restaurants and shopping. Thank you Grand Residency!

"Firstly, it is a lie that the hotel is fully refurbished. It is not! We were given an old one-bedroom apartment that smelled of sewage. The alternate option, an old studio, also smelled of sewage. The hotel considered this normal and saw nothing wrong with the sewage smell. The lone receptionist on duty was incompetent, unhelpful, and clearly not qualified for the job. We were offered no apology for the situation whatsoever. They were indifferent, telling us that if we didn't like it, other guests would gladly book the room. We decided to check out that same night but were told the hotel would still charge us for one night because we had dropped off our bags earlier through their concierge and simply gone up to check that they were in order. This is truly shocking, considering we had only entered the apartment and left immediately. The hotel has no compassion or empathy for anyone. We are very disappointed, considering we have been regular guests at this hotel for the last 10 years. I would have expected a phone call from the Senior Manager after we checked out the next day. But no one even bothered to call or contact us. No compassion or empathy for their loyal guests. I am still waiting for my refund, even though I paid directly to the property."

Thank you very much Tariq for the kind hospitality extended to us during our short stay at The Grand Residency.|Your staff were excellent, ever obliging.|We loved the breakfast buffet. What a wide spread! |We had prompt wifi, so that was a plus point. Excellent service!|We were so sorry we could not meet you in person as Friday was your off day.|We grew up nearby, so we were very glad we were able to meet all our neighbours.|God Bless!

Spent 3 weeks at Grand July-Aug '24. From the onset with the online reservation, throughout the stay, the quality of service, responsiveness and courtesy shown by the staff and Manager (Mr Tariq) was absolutely superb. Very good value. ||The breakfast menu and service was excellent and staff were very attentive. Front desk and management addressed and resolved minor situations very promptly and effectively. Housekeeping did a thorough job cleaning the rooms everyday, and the overnight laundry service was a boon for humid and rainy days with a limited wardrobe...||Mr. Tariq was very accommodating with my having to change reservations due to flight cancellations (courtesy Crowdstrike) and he manages a very good team of staff. ||The day started with a delightful breakfast and it was a joy to be welcomed back by the smiling Mr. Inderjeet. ||Grand is an excellent hotel, Indian visitors to Bandra know of this gem, it is only a matter of time before more international travellers make reservations harder. Till then I do recommend Grand Residences.||Thank you team for a very comfortable 3 weeks.