Grand Riverside Hotel, Phitsanulok (โรงแรมแกรนด์ริเวอร์ไซด์ พิษณุโลก)

Lovely staff, easy check-in experience having booked with expedia. Room we had on 7th floor was modern, spacious and clean with view over bridge back toward city. Very firm bed. Easy 10-15 minute walk from train station if happy to walk along street/pavement.

It might look new but it feels old. The room smelled of molds, the aircon is the noisy kind from the past century, the shower took forever to become warm (and then forever to become cold!), the electrical sockets are a joke (no sockets near the beds - only for the bed lights, which are controlled by switches. It's like they over engineered the light switches which are all over the room but completely forgot that people might want to charge their phones...). The breakfast was worse than a normal hotel breakfast - very little food and cold already, no refill of juice, etc. If you stay here, realize that a big part of your money probably goes towards paying for the giant chandelier in the lobby rather than maintaining the rooms or providing basic value like breakfast.

I stayed for two nights, booking directly through the hotel website and requesting a double bed. However, the staff could not accommodate my request. The front office team was unprofessional and lacked service-mindedness. On a positive note, the food and beverage team provided excellent service, which I appreciated. specially khun ชาติ

Nice quiet hotel somewhat offset, good bed, very good breakfast, really hot water, no hotel entry ramps for luggage, must carry up stairs. 2 lifts for room access.

Nice place to stay near 7-11,Amazon coffee, Thai restaurant. The place were nice and quite and tuck away from main road. Staff so nice and polite. The hotel just been renovated during covid-19, comfy bed,clean en-suites and provide deposit box. Breakfast might be limited choices for western but good enough to fill you up. No bellboy available when we arrived but not a big deal for us. Highly recommend Value for money and easy accesible

My girlfriend and myself spent a couple of nights in this hotel. The location is conveniently close to the center of Phitsanulok, and, perhaps more importantly, on the bank of the river where many nice places for food and drinks are located.|||The hotel is nice and reasonably modern. The room was what you can expect from an upper class hotel, although the bed scores extra points for comfort.||Staff was more than friendly and helpful: they certainly made the hotel in a warm and welcoming way a home away from home. Especially the senior staff manager, sorry that I could not read your name from the badge (my eyes are not as good as they used to be) He could easily have delegated some of the tasks to the more junior staff, but insisted that he personally brought us our coffees and juices on the second morning.||Because of Songkran, we did not feel much for going out on the streets (again) after cleaning up in the evening, so we visited the on-site Thai restaurant. Excellent Thai food, and a reasonably good Chardonnay to go with it.||All in all we had a great time and would recommend this hotel to anyone.

It was a pleasant 2-night stay during a weekdays visit to Phitsanulok. I had a room on the highest floor and farthest from elevators possible as requested--bonus points to the hotel! Phitsanulok on weekdays is quite a small and lonely town, so by the same token, the vibe when staying at a local upscale hotel was like a quiet rest and retreat to me. As it is in a prime location of the city--within a mile from the train station where vibrant shops and restaurants are--I enjoyed strolling along the vicinity to see if there were some nice local places to eat in, and, to my surprise, there were a lot!||Back to the hotel. The room was clean, the air conditioner was so powerful that, even if you adjusted the temperature, it wouldn't rise up practically and physically. However, I loved the bathroom and its layout; the shower floor on a slope was a cool idea to help drainage. The bathroom amenities were also nice--those green shower gel and orange-brownish shampoo tubes you've probably seen elsewhere in hotels of this category. The water pressure was OK, but not that hot. ||Breakfast wasn't that satisfactory, as there were only few choices of Thai side dishes along with an egg-station and bakery. I didn't find it painful though because, as mentioned above, the Phitsanulok city has cheap and good food waiting out there.||Staff are also nice and friendly. By the accent I realized that many of them are from neighboring land, but they did effectively communicate with familiar and professional manners. Nice jobs!||Overall, it was a really good stay. The only drawback was just the breakfast. Chances are it may come full-fledged in weekends or when in high occupancy.

Location, service and staff all fabulous. We enjoyed our staying