Grand Royal Lagoon

Checked out four different rooms and they all had very mouldy musty smell my friend booked for 10 days and had to cancel booking had to pay for one night, but could not stay at all. I also had a allergy reaction within the first few minutes.

I was here in November and the place was not comfortable at all.Beds are itchy. Rooms aren't clean well all you have to do is look around. Wipe the toilet you'll see they didn't clean. Hotel staff steals especially if you didn't tip.Doors may not open, lock, close at times.

Very old building. Doors may be broken if you get a patio make sure the door locks. Rooms are not clean sand ants or bed bugs all over the beds very itchy. It dont believe me just look under the bed. THE HOUSE KEEPING OR THERE KIDS STEAL SO LOCK YOUR BAGS.

The facility was very clean and the staff was friendly. We were very close to many activities, a few walking distance restaurants and most activities 15-20 minute drive. There was no refrigerator in the room, you can get a disposable cooler and ice at the Gomart that is within a 5 minute walk. The main disappointment was that the bed was an extremely firm mattress and pillows.

I moved over here from across the street at fiesta americana because they were booked up when I extended my trip and this little place is quite the treasure. No swimming at the hotel besides a small pool but you can just walk across the street and get breakfast at the café in the Intercontinental and then you’re right there on the beach or drive to a public beach. All beaches are technically public on the waterline up to about 20 m from the tide line. |The hotel even has a little breakfast place on the water with shaded seating and very friendly staff. ||AC here was stronger than the fancy condo we had in Tulum I think. Quiet neighborhood next to fancy places and yachts but I felt safe here and comfortable. ||Very clean. The maid even reset and cleaned my room after my first night. Spectacular tidiness is a good sign. ||Staff were all very friendly. Highly recommend if you want to save $100 from places across the street and find your own beach shade. You could bring your own umbrella and drinks and have your own beach resort and stay here for very cheap to rest and recharge. ||I’m guessing this place is locally owned also which is nice to support the locals more. ||Lagoon photo is from this hotel, the swing and bar are at Intercontinental across the street. ||Oh and this hotel is a block or so from a nice Pemex mini super for all your snacks and water needs at better prices than I saw in busy area. I have not found affordable sunscreen though. 🙃🌴🤷‍♂️

The hotel staff steals if you didn't tip and the room are not clean and doors do not close. Beds are itchy.

We really enjoyed our stay here.||||Rooms are basic and comfortable, cleaned very well daily with fresh bedding/towels. Always a clever towel animal waiting after cleaner (Cindy muchos gracias :).||Please tip 10 to 20 pesos per day to those maids. It's a custom and it's a wage dependent on this.||Research tip culture and the Mexicans show you much gratitude for what amounts to nothing much here.||||The hotel was a 15 min walk from Tortuga beach (calm lagoons much nicer than the wavey beaches on other side of cancun) if you got flags on your beach get directions to the paradise calm beaches you are missing out on not far at all from you. ||Nice and quiet at night, air con worked well.||||Breakfast included fruit and toast, very pleasant. More food was on offer but we were out all day so did not try.||||Swam at night in nice well maintained pool which was very enjoyable. ||Not the hottest pool but I only used it at night. Refreshing on burnt skin.||||Forgot to get a safe key untill 3rd night, left Dosh etc exposed and nothing taken, felt very safe.||||Staff team were all lovely, really lovely friendly people. Not many UK visitors, this was mostly a Mexican b and b and much nicer for it. ||Bar close by around the corner, food not so good but great place to have a beer in evening.||||If your a demanding fusspot who expects to be treated like a sultan whilst paying a low amount save up and jog on to an all inclusive.||If you want to see a more genuine Mexico choose this place, we loved it and would return.

We chose this hotel because of its location. The hotel was simple and clean. We weren’t expecting much but was better then we imagined.|Nice small pool and lots to do around the area. I had a nice omelette and my friend some eggs with different sauces. One thing though, you have to tell them how you like your toast, otherwise it is too toasted