Hotel Grand Sahid Jaya

I came here again after six years. I stayed for three nights from Friday evening. The guest rooms and corridors have been beautifully renovated. I was on the 11th floor. The room size was more than satisfactory. Amenities included a toothbrush, cotton swabs, shampoo, conditioner, and skin lotion. There was no razor, so I had to ask for one. I could see a mosque below from the window, but I couldn't hear much sound. Breakfast was at Bungawan Solo. There were Japanese dishes such as rice balls and small sushi. The salad dressing was delicious. They also cooked eggs to my liking. I especially liked the noodles I ordered. All the meals were significantly better than before. All the staff were friendly. One small problem was that the shower in the room didn't get hot. The water temperature was only about body temperature, but I managed to use it. There's a constant sound of water leaking in the bathroom of room 1178. It's a bit concerning. The old, dark image from six years ago has completely changed. This hotel is regaining its former glory. It's possible to spend a relaxing time here at a reasonable price.

Certainly not a 5-star hotel, probably 2 star at best, on both the amenities and services.The lobby reception is about 4-star standard, the room is 2 star and the breakfast is 2 star perhaps on variety and 1 star for food quality. I requested for two additional pillows, first at the reception, then nothing came through after 30 min, then I followed up with a phone call and nothing still after another 30 min, and then made yet another call before someone knocked at my door and handed me 1 pillow. I politely told him that I requested for two, and he replied "maximum two pillows!" (well yes that's what I requested). He then rather reluctantly went away can came back with another pillow. Maybe he was having a bad day. To be fair, the price did already indicate that it cannot be a 5-star hotel. You get what you paid for. Will pay more for a bette quality hotel for sure.

I heard it had been renovated, so I stayed there, but I was wrong. The quality was the same as a 400,000 rupiah hotel. There was hair in the bath, no face towels, the ventilation fan was broken, and there was graffiti by children on the wall. The room was terrible. I would not recommend this hotel.

I really wanted to love this hotel but OmG this was really bad: a great hotel, I guess, but back in the 80s. Why the management let this beautiful hotel slipped, is beyond me. Good points: -Location is great, in the heart of Jakarta business district -breakfast food is nice (even if the restaurant Andrawina is super weird place straight from the 80s) -lobby is grand and airy, receptionist was nice The horrible experience: As soon as I entered the room: - room smelled of old room that had not been refreshed since the 80s - I couldn’t even lock the door because the door’s wood was not aligned (seemed like water damage) and the lock didn’t latch - bathroom was old, tired, shower leaked, tap leaked, water went everywhere - a cockroach in the bathroom (it was skinny and ran faster than I did so I wasn’t histerical) - tried to order room service: i had to scan a barcode to access the menu. Website was down- unaccessible (it was not one day problem, it was like that until the day I checked out) - super frustated, I tried to call reception, but the telephone didn’t connect. Tried to call Duty manager. Concierge. Beeeeeep. Nothing worked. - tired after 18 hours flight- I thought- whatever, I’m gonna just sleep now. And voila I met the super hard pillows. Like my grandma’s pillows from the 80s. Seriously?! I will never ever ever stay in this so-called 5 star nightmare again. Traumatized.

If order from traveloka better double check again with the hotel for the room. |Bcoz in traveloka they show the room with bathtub but when you check in got the room with shower only. So its a little bit disappointed. |Good location in downtown area.

A very good stay at the hotel and lovely breakfast and hospitality at Andrawina restaurant. I was very elated with the kindness of Ms Retno who was continuously making me feel comfortable and have the best food. Will definitely visit again!!!

I stayed very briefly at the hotel on the 25th (room 1515), checking in and then out that same evening, as my flight was at 00:45 on the 26th. I had mistakenly thought my flight was the following day, but thanks to the gentleman at the front desk around 10pm, I managed to make it on time!I also want to express my gratitude to the two incredibly friendly ladies who checked me in. They went above and beyond to make me feel welcome, even though my stay was less than four hours. Their warmth and professionalism left a lasting impression.Although short, my experience was wonderful, and I truly appreciate the excellent service from the team.

I recently stayed at this hotel, and it truly exceeded my expectations. From the moment I arrived, the staff greeted me warmly and provided exceptional service throughout my stay. The check-in process was smooth and efficient, and every team member I encountered was professional, friendly, and attentive.