427mimib
Google
I recently stayed here with my two daughters. We were looking forward to our stay based on the good reviews that we read about this hotel and the fact that Grande Roche is a relatively high end establishment. We were bitterly disappointed to say the least. Our suite was right next to an adjacent property which had dog who barked incessantly throughout the night. I have never experienced such exhausting torture. When I let the reception staff ( Divan and Charné) know after the first night, they didn’t really seem to take me seriously, and were not at all apologetic, neither did they attempt to rectify the situation. On our second and last evening as soon as it started to get dark at around 6pm the barking began again. Divan came to check it out and agreed that this was a problem and assured me that this was a new problem that no previous guests had experienced. Only at 8pm after my children were bathed and in bed were we offered to change rooms, at which point we declined as it was too much hassle at this late stage as we had to be up by 6am the following morning. I spoke to the reservations manager before we departed and he let me know that he had been made aware of the situation during our stay and was sorry that he had not offered us the opportunity to swap rooms sooner. The only thing that we were offered to make up for our two nights of torture was a guarantee that we would not be offered a room close to the barking dogs should we decide to stay at Grande Roche again. At no point was the hotel manager available, and at no point during or after our stay was I contacted by the hotel manager.