Rose S.
Google
KILLER REINDEER (Their words not mine)
I requested a refund directly from the business prior to posting this review.
We visited on December 21, 2025, and paid $35.50 specifically so my nieces could take a family Santa photo with us. Upon arrival, we disclosed that we had a service animal. A staff member told us — using the word “kill” — that the reindeer were “dog killers,” that they would kill my dog if they saw her, and that they could break out of their enclosures. This was extremely alarming language to hear at a family event with children present.
We were initially told accommodations could be made and that staff would guide us in a way that prevented the reindeer from seeing the dog. Based on that assurance, we proceeded. However, when we reached the barn where the Santa photos were set up (the photos themselves did not include the reindeer), we were stopped and told we could not enter and would need to take photos outside instead. This directly contradicted what we were told moments earlier and resulted in us being unable to participate in the Santa photo experience we paid for.
Notably, during our visit we walked past the barn where the reindeer were housed and later stood outside the pasture when the reindeer came out multiple times. The reindeer were able to see and smell my service animal, and at no point did they display any aggressive behavior toward us.
While other activities were available, such as ornament making and viewing or petting other animals, we did not participate in any of them. Our sole reason for attending was the Santa photos, and once that was denied, the primary value of the ticket was lost.
Additionally, the parking lot was solid ice and had not been salted at the time of our visit. It was extremely slippery and felt unsafe, especially for families with children.
There was no advance notice on the website or ticketing information regarding restrictions for service animals or the alleged behavior risks of the reindeer. Clear communication ahead of time would have allowed us to make an informed decision before purchasing tickets.
I am sharing this so other families can make an informed decision and know that this farm, while obviously all animals domesticated or not house a small chance of unexpected behavior, knowingly exposing children to animals who have attacked on the property before seems irresponsible. I would hate for a small child wearing a fur coat who just came from their house who was hugging and loving on the family dog to be attacked because an animal can't tell the difference.