徐佳楠
Google
We were staying at the hotel next door, and I brought nearly 45 of my guests (a tour group) to dine at their restaurant. The servers were all polite and provided good service. Normally, when we bring a group to dine, the manager will offer us a discount or complimentary tacos, and in return, I encourage my guests to leave a generous tip.
However, this time, the manager—a white older woman wearing a white shirt—was extremely rude and appeared visibly impatient. I politely asked if there were any discounts available for the driver, and she responded in a very unpleasant tone, saying there were none. I replied, “No problem, I’ll pay for it myself,” but instead of acknowledging this in a courteous way, she turned and walked away with a disrespectful attitude. Throughout the entire interaction, she did not smile once.
I don’t owe her anything—there was no reason to treat me in such a disrespectful manner. This felt like clear racial discrimination. In my opinion, she is not suitable for a position that requires customer service skills!!!