Thomas B
Google
Unfortunately, we had two (2) one-night stays it this location and this was the worst hotel we stayed at out of four (4) in Yellowstone National Park. Yes, the location is great, but the service here and overall experience was miserable. During the first one-night stay, our room was not ready until 2000 hours because of cleaning staff shortages (note: the hotel manager did give us a 25% discount on the room that night, which was very nice of her). They had two people cleaning 50 rooms, which was confirmed to us when I talked with the cleaning staff right outside our room. We felt sorry for them because it was the end of the season (they closed on October 5), and there was very few employees left to service all the properties. From mold in the showers, broken refrigerator (second stay), no hair dryers (did bring us one, but that was broken also), to rip bed sheets (see photos), this stay for not even close to the meeting standards, especially when you consider what they charge for a room here. The two (2) different and very small rooms we stayed in were sparsely decorated with updated furniture and old linen, hopefully it was clean. We stayed in both the Antelope Lodge and Bear (?) Lodge – not impressed at all and the lowest quality hotel in the park. Again, we do not blame the staff or the hotel manager (who happen to be out there with the cleaning staff, cleaning rooms), but with whoever oversees the property that seems to be more concerned with other aspects, rather than their customers. This was a major disappointment, especially when you think it is the perfect location right along the southern edge of Lake Yellowstone and the view was stupendous. One thing for sure, we will never stay here again. What is so sad about this is the company does not seem to care about their customers honest reviews and concerns and no better proof of this is their lack of concern to address or answer any posted reviews. At least they could attempt to address our concerns, which we have tried to identified in the review.