Robin G.
Google
Hi Rakesh
You are completely missing the point of our review and diverting the issue to liquor rules and arrival time instead of addressing the real problem.
This review is not about BYO, not about timing, and not about liquor laws. We fully understand and respect New Zealand licensing rules. We paid for drinks at your restaurant, so please stop implying that alcohol was the reason for our dissatisfaction. That is simply untrue.
The core issues remain:
Very poor food quality, especially the fish curry, which was inedible
Rude and disrespectful service, particularly from Sagar
Unprofessional behaviour toward paying customers
When customers buy food, the basic expectation is good food and respectful service. That did not happen. Many dishes were left unfinished because they were not good, not because we were upset about anything else. Paying the full bill does not suddenly make bad food acceptable.
Instead of acknowledging these concerns, you chose to:
Name individual guests publicly
Shift blame onto customers
Avoid taking responsibility for food quality and staff behaviour
That response itself reflects the same lack of professionalism we experienced in person.
We were polite, we paid in full, and we left quietly. The review was honest and based on our experience. Deflecting criticism rather than addressing it only confirms our concerns.
This feedback was an opportunity to improve. Unfortunately, your response shows that customer concerns are not being taken seriously.
